Z11 Ethernet WiFi Terminal
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Product Information
The Dejavoo Z11 credit card machine is a Vega3000 PIN pad
terminal designed to streamline transactions with dependable WiFi
and EMV capabilities. Equipped with a built-in printer and vibrant
touchscreen, the Z11 is functional and compact. It offers intuitive
navigation, quick payment processing, and reduces customer wait
times. Whether upgrading an existing system or starting fresh, the
Dejavoo Z11 terminal provides reliability and high performance
during every sale.
Specifications
- Model: Dejavoo Z11
- Features: WiFi and EMV capabilities, built-in printer,
touchscreen - Paper Type: Dejavoo-specified Z11 thermal paper
(2.25-inch-wide) - Connectivity: Ethernet, WiFi
Product Usage Instructions
Setup
How To Load Paper Roll:
- Open the paper compartment by lifting the black tab.
- Remove any old or excess paper.
- Place the Dejavoo-specified Z11 thermal paper roll with the
correct side facing the print head. - Snap the cover back down to secure.
How To Turn On/Off:
- To Power On: Press and hold the green OK button.
- To Power Off: Access the FAVORITES menu, tap on the STAR icon,
select POWER OFF, and confirm if prompted.
How To Set Up an Ethernet or Wi-Fi
Connection:
- Connect to Ethernet: Link Ethernet cable from router to LAN
port on the back of the terminal. - Connect to WiFi: Access main menu, select UTILITY, then WIFI,
choose WiFi network, enter password, and confirm.
How To Run a Ping Test on Your Dejavoo Z11:
- Select WIFI/ETHERNET icon, choose either WIFI or ETHERNET.
- Select PING and choose an option like GOOGLE for the test.
Additional Information
The Dejavoo Z11 allows server assignments per transaction basis
for businesses requiring multi-server tracking.
FAQ
Q: How do I troubleshoot connectivity issues with my
Dejavoo Z11?
A: If you are having trouble connecting to
WiFi, try restarting your router. Alternatively, you can also try
restarting your Dejavoo Z11.
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Dejavoo Z11
User Manual & Setup Guide
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Overview
Introducing the DejaVoo Z11 credit card machine, a Vega3000 PIN pad terminal designed to streamline transactions with dependable WiFi and EMV capabilities. Equipped with a built-in printer and vibrant touchscreen, the Z11 is functional and compact. It has intuitive navigation, allows employees to process payments quickly, and reduces customer wait times. Whether upgrading your current system or starting fresh, the DejaVoo Z11 terminal offers reliability and high performance during every sale.
Click here to purchase the Dejavoo Z11 Terminal from our online shop.
Dejavoo Z11 User Manual & Setup Guide
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
2
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Setup
How To Load Paper Roll 1. Open the paper compartment by lifting the black tab. 2. Remove any old or excess paper. 3. Using Dejavoo-specified Z11 thermal paper (2.25-inch-wide),
place the roll so the edge feeds from the bottom toward the screen. 4. Snap the cover back down to secure. If the paper appears blank, flip it over, as thermal paper needs to be loaded with the correct side facing the print head.
How To Turn On/Off 1. Power On: Press and hold the green OK button. When con-
nected to a power source, the terminal should power on automatically and be ready for transactions. 2. Power Off: To power down, access the FAVORITES menu by tapping the STAR icon on the main screen. Select POWER OFF. Confirm if prompted.
Note: Merchants can CONFIRM details related to sales, refunds, or other information by pressing the GREEN OK BUTTON.
How To Set Up an Ethernet or Wi-Fi Connection Connect to Ethernet 1. Link your Ethernet cable from your router to the LAN port
on the back of the Dejavoo Z11. 2. Power on the terminal. Once it initializes, the main SALE
screen should appear, indicating a successful connection.
Connect to WiFi 1. To connect, press the green OK button on the terminal to
access the main menu. 2. Select UTILITY. 3. Select WIFI. 4. Select your WiFi network. When prompted, enter the net-
work password, then CONFIRM. 5. Once connected, a WiFi icon will display on the screen, and
the terminal will be ready to process transactions wirelessly. 6. If you are having trouble connecting to WiFi, try restarting
your router. Alternatively, you can also try restarting your Dejavoo Z11.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
3
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Setup Cont.
How To Run a Ping Test on Your Dejavoo Z11 1. Select the WIFI/ETHERNET icon in the upper left corner of
your screen. 2. Select either WIFI or ETHERNET. 3. You will be directed to a menu that reads PING. There, you
will be presented with a series of options: GOOGLE, GATEWAY, etc. Select GOOGLE. 4. Your Dejavoo Z11 will then perform a ping test to determine the durability of your network connection.
Dejavoo Z11 – Add Servers For businesses, like restaurants, requiring multi-server tracking, the Dejavoo Z11 allows server assignments per transaction basis.
1. To add servers, access the CREDIT menu. 2. Select SALE. 3. When prompted, enter the server ID. This feature helps indi-
vidual employees or business sections manage sales.
Dejavoo Z11 – Default Password The default password for the Dejavoo Z11 is 1234.
Dejavoo Z11 User Manual & Setup Guide
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
4
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Accept Payments
How To Process a Sale The Dejavoo Z11 supports a range of payment and mobile wallet options, including Apple Pay, Google Wallet, Samsung Pay, and EMV chip cards. Unlike the Dejavoo Z8, which partly operates via function keys (F1, F2, etc.), the Z11 is a touchscreen device that allows for SPin integration to existing point-of-sale systems.
Chip Credit Sale 1. From the home screen, select CREDIT. 2. Select SALE. 3. Enter the total sale amount, then confirm. 4. Insert the customer’s chip card with the chip facing toward
the terminal. Cardholders can also tap to exercise the contactless pay option. 5. Confirm the amount if prompted. 6. Once processed, the terminal will print a receipt.
Manual Entry Credit Sale 1. From the home screen, select CREDIT. 2. Select SALE. 3. Enter the total sale amount, then confirm. 4. The merchant will then manually enter card details, including
expiration date, billing ZIP code, etc. 5. Confirm any prompts as needed; a receipt will print
automatically once completed.
Debit Sale 1. From the home screen, select DEBIT. 2. Select SALE. 3. Enter the total sale amount, then confirm. 4. Customers will then insert, swipe, or tap their card and enter
their PIN to confirm the sale. 5. Once processed, the terminal will print a receipt.
Gift Card Sale 1. From the home screen, select GIFT. 2. Select REDEEM. 3. Enter the total amount for the gift card purchase, then
confirm. 4. Swipe gift card using the Dejavoo Z11’s magstripe reader. 5. Merchants will have the option to print both customer and
merchant receipts.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
5
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Accept Payments Cont.
Forced Sale 1. Enter the total amount for the sale. 2. Press the yellow key with the arrow pointing to the left. 3. Scroll up to the TICKET option. 4. Press OK to confirm. 5. After entering the total amount of the sale again, press OK. 6. Enter the default password, then press OK to proceed. 7. Enter AUTH CODE. 8. Swipe, tap, insert, or manually enter card number details. 9. Press OK to confirm.
Note: Any sales that require the cardholder to sign for their purchase will require enabled signature capture. Signature capture can be deactivated at the file level in the REGISTRATION section of the Z11’s CREDIT menu.
How To Add Tips or Perform a Tip Adjustment: 1. From the home screen, tap the STAR icon to open the
FAVORITES menu. 2. Select ADD/EDIT TIP. 3. If prompted, enter the default/manager password. When
prompted, select ALL. 4. Select TRANSACTION #. 5. Enter the TIP AMOUNT when the transaction amount appears,
then press OK. 6. If prompted, confirm the tip amount by tapping YES or NO (this
will depend on the terminal’s settings). 7. Repeat steps 5 and 6 for any additional tips. 8. When finished, press the final key to save changes.
How To Reprint Receipt 1. Tap the STAR icon to access the FAVORITES menu. 2. Select REPRINT RECEIPT. 3. If prompted, enter the default/manager password. 4. Select the option for which receipt you’d like to reprint (LAST,
BY TRANSACTION #, or BY CARD NUMBER). 5. Follow prompts and transaction receipt prints. 6. Note: If your Dejavoo Z11 is not printing, ensure the paper
is loaded correctly and the thermal paper is appropriately oriented. The printer may not function if the cover is not securely closed or if there is a malfunction.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
6
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Accept Payments Cont.
How To Process a Refund Credit Card Return 1. From the home screen, select CREDIT. 2. Select RETURN. 3. Enter the total amount for the refund, then confirm. 4. Swipe, tap, or insert the card to proceed with the refund. 5. The return will be processed, and a receipt will be printed.
Debit Card Return 1. From the home screen, select DEBIT. 2. Select RETURN. 3. Enter the total amount for the refund, then confirm. 4. Swipe or insert the card to proceed with the refund.
Cardholders may be asked to verify their PIN information to verify the return. 5. The return will be processed, and a receipt will be printed.
How To Void Transaction Void Credit Transaction (Card Present) 1. From the home screen, select CREDIT. 2. Select VOID. 3. Enter the amount you wish to void and confirm. 4. If prompted, enter the default/manager password. 5. Tap (for contactless) or insert the chip card. 6. The void will be processed, and a receipt detailing the voided
transaction will be printed.
Void Credit Transaction (Card Not Present) 1. Tap the icon on the idle screen to access the FAVORITES
menu. 2. Select VOID TRANSACTION. 3. If prompted, enter the default/manager password. 4. Select BY TRANSACTION # to search for the specific
transaction you want to void. 5. Enter the transaction number that needs to be voided.
Confirm when ready. Some merchants may be asked to confirm twice. 6. Re-enter the default/manager password if required. 7. The void will be processed, and a receipt detailing the voided transaction will be printed.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
7
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Accept Payments Cont.
How To Settle a Daily Batch 1. From the home screen, select the STAR icon. 2. Select SETTLE DAILY BATCH. 3. Enter the manager password when prompted. 4. A receipt will be printed for the merchant’s record.
How To Fix a Batch Host Error 1. Start by accessing the MENU on your Z11, i.e. the three
horizontal bars on the bottom half of your screen. 2. Select APPLICATIONS, then HOST UTILITY. 3. Select BATCH FEATURES. 4. Select the option that allows you to determine your batch
number (SET BATCH #). 5. Enter a unique batch number that is not in the system yet. 6. Try settling this batch to test the efficacy of these instructions.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
8
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Settings
How To Change the Date and Time The Dejavoo Z11 date and time do not automatically update, so it’s important to adjust regularly, especially after a daylight saving time change.
1. Start from the idle screen and press the green OK key. Alternatively, tap the three horizontal lines at the bottom left of your home screen.
2. Select UTILITY. 3. Enter default/manager password. 4. Select SETTINGS. 5. Make sure to enter the time accurately in the 24-hour format
to ensure correct processing of transactions. 6. Select DATE & TIME. 7. Clear the current date and enter the correct one in the
MM/DD/YY format. For a time, input it in a 24-hour format (HHMMSS). Finally, press the green OK key to save your changes.
How To Print Reports 1. Press the F1 key to access the SERVICES MENU. 2. Select REPORTS. 3. You will be asked to select between the DAILY REPORT and
SUMMARY REPORT. Select an option to proceed. 4. If prompted, enter the default/manager password. 5. After confirming your selection, the report will print
automatically.
Dejavoo Z11 User Manual & Setup Guide
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
9
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Troubleshooting & Tips
How To Download Terminal Software Partial Download 1. Start by ensuring all open batches have been settled. 2. Access the core menu. 3. Select UTILITY. Enter the default password when prompted. 4. Select SOFTWARE DOWNLOAD, then CONNECT. 5. Select ETHERNET (select PPP to download via phone line and
WIFI to download via Wifi). 6. Select PARTIAL. 7. You will be presented with a TPN number. Confirm if the TPN
number is correct. 8. When presented with the option to APPLY UPDATES, select YES. 9. Your terminal may reboot upon downloading and installing new
software.
How To Reboot Your Dejavoo Z11 1. Press and hold the green key to start. 2. If prompted, select POWER OFF or POWER DOWN. 3. You should see the message `SYSTEM INITIALIZING’ displayed on
your terminal’s screen. This indicates that the startup process has begun. This process generally takes a few minutes. 4. Release once the terminal begins to reboot.
How To Do a Power Cycle 1. If you are connected via Ethernet, unplug your Dejavoo Z11 from
its Ethernet cord. 2. Remove connection cable and power cord. 3. Leave your Z11 unplugged for at least ten seconds. 4. After this time window has elapsed, your Z11 should power on
and begin the power cycle process. This may take a few minutes. 5. Upon successfully powering the device back on, plug your
Ethernet cord and connection cable back into your Z11.
Note: It is recommended that Dejavoo users unplug their Ethernet cord before unplugging their power cord. Performing these steps in the wrong sequence can increase the likelihood of a TAMPER ERROR. If you experience a TAMPER ERROR with your Z11, contact Dejavoo support immediately.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
10
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Troubleshooting & Tips Cont.
How To Do a Factory Reset Note: Performing a factory reset will erase all data on the device, including transaction history and customized settings. Back up any critical data before proceeding with a factory reset. 1. Start by accessing the MENU on your Z11, i.e. the three horizontal
bars on the bottom half of your screen. 2. Select UTILITY. 3. Select SOFTWARE DOWNLOAD. 4. Select DELETE APPS. 5. Manually select the apps you wish to delete. 6. At this point, the terminal will start to reboot. 7. If necessary, repeat steps 1-7.
Common Error Messages Below is a list of standard messages you may receive on your Dejavoo Z11 screen, alerting you of an error that must be addressed. These usually appear along with their corresponding error codes: 1. CARD SWIPE ERROR: Magstripe reader is not functioning. The
sale may need to be entered manually. 2. COMM ERROR: Communication error. 3. EMV OFFLINE ERROR: EMV chip is not communicating with the
bank server. The sale may need to be entered manually. 4. SETTLEMENT FAILED, RETRY: Self-explanatory. 5. TERMINAL ID ERROR: Self-explanatory. When trying to fix a communication error, check your network connections. If this fails, contact Dejavoo Client Services (1-800-787-4105).
Ped Tampered/Tamper Detected Notification If you see text on your Dejavoo Z11 that reads as either PED TAMPERED or TAMPER DETECTED, do not attempt to fix the problem yourself. Instead, contact Dejavoo support, as your terminal will likely need to be replaced.
End-of-Life Status The Dejavoo Z11 serves as the replacement for the Dejavoo Z11 touch, which has been discontinued and is technically considered end-of-life.
How to Reach Customer Service If you have any customer service issues related to your Dejavoo terminal, contact Dejavoo directly, either via email support@dejavoo.io) or telephone (877-358-6797).
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
11
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Dejavoo Z11 User Manual & Setup Guide
Rights Reserved
This document is for information purposes only. Care has been taken to ensure that the content of this document is as accurate as possible. PaymentCloud however declines any responsibility for inaccurate, incomplete, or outdated information. The contents of this document may change from time to time without prior notice and do not create, specify, modify, or replace any new or prior contractual obligations agreed upon in writing between PaymentCloud and the user. PaymentCloud is not responsible for any use of this device, which would be inconsistent with the present document.
Dejavoo and the Dejavoo logo are trademarks or registered trademarks of Dejavoo. Other trademarks or trade names are the property of their respective companies.
© 2025 PaymentCloud LLC. All rights reserved. Subject to changes and errors excepted.
Table of Contents
Overview
2
Setup
3
Accept Payments 5
Settings
9
Troubleshooting 10 & Tips
Rights Reserved 12
Additional Information
Spec Sheet Shop Dejavoo Z11
V.052025
12
PaymentCloud LLC. · 800-988-2215 · support@paymentcloudinc.com
Documents / Resources
 |
Payment Cloud Z11 Ethernet WiFi Terminal [pdf] User Manual Vega3000, Z11 Ethernet WiFi Terminal, Z11, Ethernet WiFi Terminal, WiFi Terminal, Terminal |