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Pantum Printer Instruction Manual

Official website:
www.pantum.com

Service email:
pantum-service@pantum.com

Operating Paper Tray

Push the blue buttons at the same time
As shown in the figure:

How can I clear any paper jam in the printer?

There are Five conditions paper jam possible as below:

A) Middle Jam

Step1: Pull paper tray out, then gently pull the jammed paper out, and Install paper tray.

Step2: Open the front cover, take the laser toner cartridge out along the track, then gently pull the jammed paper out.

Step3: After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing.

B) Paper Jam in the Fuser unit

Step1: Open the front cover and then remove the laser toner cartridge along the guide rail, then open the rear cover, take out the fuser door using the handles on both sides.

Step2: Gently pull the jammed paper out, then c lose the back cover after removing the paper jammed, install a new toner cartridge and then close the front cover; then, the printer will recover printing automatically.

C) Duplex Unit Jam

Step1: Remove the duplex printing unit from the back of the printer, then remove the jammed paper from the duplex unit, If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

D) Paper Jam occurs on the standard feed tray

Step1: Open the tray, then gently pull the jammed paper out, after taking papers jammed out, please reinstall the paper tray inside the printer and close the front cover, then the printer will recover printing automatically.

E) Paper Jam occurs on the manual feed tray

Documents / Resources

Printer

Instruction Manual

References

PANTUMwww.pantum.com
User Manualmanual.tools

Published: May 18, 2021

Updated: May 20, 2021

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

אריאל לביא says:

July 23, 2021 at 1:21 am
Hello, I have a multifunction printer (fax, wireless printer) color phantom laser – want:
1. The model name of the printer?
2. Want to enter their contacts and fax numbers? – Is there no such option? If so, how do you do it?
Thanks Ariel
שלום יש לי מדפסת משולבת (פקס, מדפסת אלחוטית ) פנטום לייזר צבעונית -רוצה:
1. שם הדגם של המדפסת ?
2. רוצה להכניס אנשי קשר ומספרי הפקס שלהם? – האם אין כזאת אופציה ? אם כן כיצד עושים זאת ?
תודה אריאל
אריאל לביא asks <em>Hello, I have a multifunction printer (fax, wireless printer) color phantom laser - want:
1. The model name of the printer?
2. Want to enter their contacts and fax numbers? - Is there no such option? If so, how do you do it?
Thanks Ariel</em>
שלום יש לי מדפסת משולבת (פקס, מדפסת אלחוטית ) פנטום לייזר צבעונית -רוצה:
1. שם הדגם של המדפסת ?
2. רוצה להכניס אנשי קשר ומספרי הפקס שלהם? - האם אין כזאת אופציה ? אם כן כיצד עושים זאת ?
תודה אריאל

Manuals+ clarified question

Question

How do I find my Pantum printer model name and add fax contacts?
Answer

To assist you effectively, we need to identify your specific model. Since you have a Pantum color laser multifunction printer with fax and wireless capabilities, it is likely part of the CM2200, CM2100, or CM2800 series.

1. Finding your Model Name:
Check the front or top of the printer body; the model name (e.g., CM2200FDW) is usually printed near the control panel. Alternatively, look for a white sticker on the back or side of the device containing the Serial Number and Model Name.

2. Entering Fax Contacts:
Most Pantum multifunction printers allow you to manage contacts in two ways:

Via the Control Panel: Navigate to the Fax menu, look for Address Book or Contacts, and select Add or New. Use the keypad to enter the name and fax number.

Via the Web Interface (Embedded Web Server): This is often the easiest method. Find your printer's IP address (usually under Network Settings), type that IP into a web browser on your computer, and look for a tab labeled Address Book or Shortcuts to add fax numbers.

Via PC Software: If you installed the Pantum driver suite, there is often a "Pantum Scan Application" or "Fax Utility" that allows you to sync contacts from your computer.

If you cannot find these menus, please reply with the specific model name found on the sticker so we can provide exact step-by-step instructions for that interface.
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Bonansea mirco says:

September 26, 2021 at 4:01 pm
My pantum M6505w which does not scan and a red light has turned on what should I do?
La mia pantum M6505w che non scannerizza e si è accesa una luce rossa cosa devo fare?

Bonansea mirco asks <em>My pantum M6505w which does not scan and a red light has turned on what should I do?<e/em>
La mia pantum M6505w che non scannerizza e si è accesa una luce rossa cosa devo fare?

Manuals+ clarified question

Question

How do I fix a scanning issue and a red light on my Pantum M6505w printer?

Answer

A red light on a Pantum M6505w typically indicates an error state that prevents the device from performing tasks like scanning. Please try the following troubleshooting steps:

Check for Paper Jams: A red light often signals a paper jam. Check the middle of the printer, the fuser unit (rear cover), and the paper trays. Remove any jammed paper gently and ensure all covers are firmly closed.

Verify Consumables: Ensure the toner cartridge is installed correctly and is not empty. If the chip on the cartridge is not recognized, the red light will stay on.

Check the Scanner Bed: Ensure there is no obstruction on the scanner glass and that the scanner lid is completely closed.

Power Cycle: Turn the printer off, unplug the power cord for 30 seconds, and then plug it back in to reset the internal sensors.

Connection Check: If the red light is off but it still won't scan, ensure the USB or Wi-Fi connection to your computer is active and that the Pantum scan driver is installed.

If the red light persists, check the printer's display screen for a specific error code or message. You can also contact Pantum support at pantum-service@pantum.com for further assistance.

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Reply
glen lawrence says:

June 29, 2022 at 2:25 pm
I bought a Pantum M18DW printer because I liked the look of it.. I have regretted this purchase since I got it to run. I want to scan a document o my PC and have no way of locating the scanner.
glen lawrence asks I bought a Pantum M18DW printer because I liked the look of it.. I have regretted this purchase since I got it to run. I want to scan a document o my PC and have no way of locating the scanner.

Manuals+ clarified question

Question

How do I scan a document to my PC using the Pantum M18DW printer?
Answer

To scan documents to your PC with the Pantum M18DW, you must use the Pantum Scan Application or the Pantum Mobile App, as the printer requires specific drivers to communicate with your computer's scanning interface.

Follow these steps to locate and use the scanner:

Install Drivers: Ensure you have installed the full driver package from the Pantum Support website. This package includes the "Pantum Scan Application."

Using the Pantum Scan App: Open the Pantum Scan application on your PC. Place your document face down on the scanner glass or face up in the Automatic Document Feeder (ADF). Select your preferred settings (PDF, JPEG, etc.) and click "Scan."

WIA/TWAIN: Once drivers are installed, you can also locate the scanner within Windows by searching for "Windows Fax and Scan" or using the "Scanners and Cameras" section in the Control Panel.

If you cannot find the scanner on your network, ensure the printer and PC are on the same Wi-Fi network or connected via USB. For further assistance, you can contact Pantum support at pantum-service@pantum.com.
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David says:

April 19, 2023 at 3:27 pm
my 2501 printer had a paper jam that I cleared.

After reinserting the print cartridge, the printer will not print.
Are there diagnostic or recovery steps?
David asks my 2501 printer had a paper jam that I cleared.

After reinserting the print cartridge, the printer will not print.
Are there diagnostic or recovery steps?

Manuals+ clarified question

Question

How do I recover printing on my Pantum 2501 after clearing a paper jam and reinserting the cartridge?
Answer

According to the Pantum Instruction Manual, the printer should recover printing automatically once the jam is cleared and the components are properly reseated. If your printer is not printing, please check the following recovery steps:

Verify Cover Closure: Ensure that both the front cover and the rear cover (if opened) are completely closed. The printer will not resume until the sensors detect the covers are secure.

Reseat the Cartridge: Open the front cover and remove the laser toner cartridge. Reinsert it carefully along the guide rails/track to ensure it is fully seated, then close the front cover firmly.

Check for Residual Paper: Small fragments of paper left in the Middle Jam area (under the cartridge) or the Fuser unit (accessible via the rear cover) can prevent the printer from resetting. Double-check these areas for any remaining scraps.

Paper Tray: Ensure the paper tray is fully pushed back into the printer.

If the printer still does not respond, try power cycling the device by turning it off and on again. For further assistance, you can contact Pantum support at pantum-service@pantum.com.
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Fernandes Tambosi says:

August 26, 2023 at 3:27 pm
Throw away the printer as it is worthless. I have a new one that made about 300 copies at most and the paper is already smudging. Paper jam you have to pray first not to set it on fire.
Joga fora a impressora pois não vale nada. Tenho uma nova que tirou umas 300 cópias no máximo e já tá borrando o papel. Atolamento de papel é preciso rezar primeiro para não colocar fogo nela.

Fernandes Tambosi asks <em>Throw away the printer as it is worthless. I have a new one that made about 300 copies at most and the paper is already smudging. Paper jam you have to pray first not to set it on fire.
Joga fora a impressora pois não vale nada. Tenho uma nova que tirou umas 300 cópias no máximo e já tá borrando o papel. Atolamento de papel é preciso rezar primeiro para não colocar fogo nela.

Manuals+ clarified question

Question

How do I fix paper smudging and paper jams on my Pantum printer?

Answer

To address the issues you are experiencing with your Pantum printer, please follow these troubleshooting steps:

Resolving Paper Jams:

Middle Jam: Pull the paper tray out and gently remove the paper. If needed, open the front cover and remove the toner cartridge to access and pull out the jammed sheet.

Fuser Unit Jam: Open the front cover, remove the toner cartridge, and then open the rear cover. Use the handles on both sides to open the fuser door and gently pull the paper out.

Feed Tray Jam: Open the tray and gently pull the jammed paper out, then reinstall the tray and close the front cover.

Resolving Smudging:

Ensure you are using the correct paper type and that the paper tray is properly adjusted. For example, ensure the blue buttons in the tray are set so the arrow points to your specific paper size (A4, LTR, or Legal).

Smudging often indicates a problem with the toner cartridge or the fuser unit. Try removing the toner cartridge and gently rocking it from side to side to redistribute the toner, or replace the cartridge if it is damaged.

Check that the paper is not damp, as moisture can cause toner to smudge.

If these steps do not resolve the issue, you can contact Pantum support at pantum-service@pantum.com.

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REFAEL EDEN , עדן רפאל says:

November 25, 2025 at 10:17 am
דרוש הסבר על הלחצנים בחזית המדפסת BM2300AW
REFAEL EDEN , עדן רפאל asks דרוש הסבר על הלחצנים בחזית המדפסת BM2300AW

Manuals+ clarified question

Question

What are the functions of the buttons on the front of the Pantum BM2300AW printer?
Answer

The Pantum BM2300AW is a multifunction monochrome laser printer. While the provided manual pages focus on paper tray adjustments and clearing jams, the control panel for this series typically includes the following buttons and indicators:

Power/Wake: Used to turn the printer on/off or wake it from sleep mode.

Start/Copy: Initiates a copy or scan job.

Cancel/Stop: Stops the current operation or clears an error state.

ID Copy: A dedicated button for copying both sides of an ID card onto one page.

Wi-Fi Button: Used for WPS pairing or checking wireless status (indicated by a blue light when connected).

Status LED: Indicates the printer's state (Green for ready, Orange/Red for errors like paper jams or low toner).

For specific button layouts, please refer to the physical control panel on the top-front of your device. If you are seeing a specific error light, ensure the paper tray is correctly adjusted using the blue sliders as shown in the manual to match your paper size (A4, Letter, or Legal).
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