Getting Started
Before pairing the SwannBuddy 4K Video Doorbell with the Swann Security app, check the following:
- The SwannBuddy is charged. For charging information, refer to the quick start guide that came with the device or download it from support.swann.com or here.
- Your phone is connected to a 2.4GHz Wi-Fi network. 5 GHz networks are not compatible.
- Have your Wi-Fi network password ready.
- Ensure your phone's Location setting is turned on, as the app requires this permission temporarily to detect Wi-Fi networks.
- Your phone is running the latest version of the Swann Security app available on the App Store.
Pairing the SwannBuddy
Follow these instructions to pair your SwannBuddy in the Swann Security app:
Step 1A: First Device
Once signed into the Swann Security app, if your account has no devices, tap the 'Pair Device' button.
Step 1B: Additional Device
If adding a new device, tap the app menu icon [menu icon] in the top left and select 'Pair Device'.
Step 2: Let's Get Started
Review and complete the 'Let's Get Started' tasks on the screen. Tap 'Start'. Note: If prompted, enable 'Local Network' access on your phone. Refer to the Troubleshooting section on page 6 for more details.
Step 3: Scan QR Code
Scan the QR code on the back of the SwannBuddy with your phone. If scanning fails, tap 'Manual Entry', select 'SwannBuddy Video Doorbell' from the product menu, and enter the device ID (12 alphanumeric characters) next to the QR code.
Step 4: Let's Get Connected
Review and complete the 'Let's Get Connected' tasks. Tap 'Next'.
Step 5: Wi-Fi Network
The app will auto-detect your phone's Wi-Fi network and fill the 'Preferred Wi-Fi' field. For optimal performance, select the Wi-Fi network closest to the SwannBuddy. If you have multiple access points, you can manually enter the network name (SSID).
Step 6: Enter Password
Enter your Wi-Fi network password (case-sensitive). You can toggle to view the password. To save the password for future use, toggle 'Remember credentials' on. Tap 'Next'.
Step 7: Pairing Mode Check
Ensure the SwannBuddy's LED indicator ring is blinking blue slowly. If not, tap 'No' and follow on-screen instructions to enter pairing mode. Once confirmed, tap 'Yes'.
Step 8: Join Network
Tap 'Start' > 'Join'. The app will connect to the SwannBuddy's Wi-Fi hotspot (e.g., 'Swann-SWIFI-xxxxxx') and begin pairing. You will hear "Setup is in progress".
Step 9: Name Device
Enter a name for your SwannBuddy, or select from common locations. Tap 'Next'.
Step 10: Testing Connection
Wait for the SwannBuddy to set up and link to your Swann Security account. You will hear "Connection successful. You can use your device now." This confirms successful pairing.
Step 11: Congratulations
The SwannBuddy is ready. Tap 'Done'. The 'Live View' tab will display your video feed. You can check device status and settings via the 'Devices' tab.
Download the Swann Security app manual for iOS via the App Menu > User Manual for more details on live video, playback, camera settings, and motion detection sensitivity.
Troubleshooting
Tips for resolving pairing issues:
Turning on "Local Network" Access Setting
For iOS 14+, enable 'Local Network' in your device's settings for the Swann Security app to discover and connect to your SwannBuddy. Tap 'Enable' on the popup and toggle 'Local Network' to ON.
Unable to Join Network (Swann-SWIFI-xxxxxx)
- Ensure the SwannBuddy is charged and in pairing mode (LED blinking blue slowly). If not, press and hold the SET button on the back for 6 seconds until the LED blinks blue slowly and you hear "Ready for pairing". Tap 'Try again' in the app.
- If automatic connection fails, tap 'Setup Manually' and follow the on-screen instructions.
- Phone network or security policies might interfere.
Failed to Establish Initial Connection
- Ensure the Wi-Fi network is not unencrypted or 5GHz. Use a 2.4GHz network. Contact your ISP if your router only broadcasts 5GHz.
- Ensure the SwannBuddy is within Wi-Fi range. Move it closer to the router or use a range extender.
- Verify the Wi-Fi password is correct (case-sensitive). Use the toggle icon to check.
- Check if your router uses MAC filtering. If so, add the SwannBuddy's MAC address (found on the back of the device) to the router's white-list.
Support Resources
Scan QR code for support resources: FAQs & Help Articles, Manuals, Guides & Videos, Technical Support, Community Forums.
For the latest version of this guide, visit: support.swann.com
Apple and iPhone are trademarks of Apple Inc.
Document Version: 4KBUDDYIOSPAIR-VER1
© Swann Communications 2024
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