Omnipod DASH Insulin Pump Therapy
Product Information
Specifications:
- Product Name: HCP to Insulet Order Guide
- Manufacturer: Insulet
- Order Processing Time: 5 working days
- Contact Email: UKPO@insulet.com
Product Usage Instructions
Renewal Orders:
- Complete the Order Form ensuring all required information is provided.
- Include Patient Name, Date of Birth, Patient Address, and optionally Legal Guardian Name, Email Address, and Mobile Number.
- Obtain Purchase Order or Funding Approval.
- Email the completed form to UKPO@insulet.com.
- Allow 5 working days for order processing.
Additional Order Queries:
Contact UKPO@insulet.com for the following cases:
- Increased Pod usage requirements.
- Paediatric to Adult transition patients.
- Transfer of patient care with proof of funding.
FAQ
Q: What should I do if I have increased Pod usage requirements?
A: Insulet requires written confirmation of increased Pod usage and authorization for additional supplies above the standard amount. Please contact UKPO@insulet.com for assistance.
Q: How can I transition a patient from Paediatric to Adult services?
A: Insulet requires written confirmation from both paediatric and adult services regarding the patient transition. This should include new funding details from the adult service and proof of funding. Contact UKPO@insulet.com for guidance on the process.
HCP to Insulet Order Guide
Initial Omnipod® 5 & Omnipod DASH® Orders
Renewal Orders
Complete Order Form
Ensure when completing order forms, all the below information is included: (* = Optional field)
- QTY Starter Kit – prefilled with qty 1, on Omnipod® 5 order forms (not editable)
- QTY Pods, 1 Box (of 10)
- New to Omnipod® or Existing Omnipod® user – select applicable option
- Date of Order
- Proposed Pod Start Date
- Confirmation patient is on, or will be on Dexcom G6 App prior to Omnipod® 5 start date – Omnipod® 5 order form only
- Confirmation patient is on, or will be using the Freestyle Libre 2 Plus sensor prior to Omnipod® 5 start date – Omnipod® 5 order form only
- Confirmation patient training will be conducted with or withour Insulet support – please select only 1 option
- Select Training Type – please select only 1 option
- Purchase Order No
- Patient ID, if required*
- Including NHS numbers*
- Hospital Name/Postcode
- Order Contact
- Payer Contact
- Select future Pod supply order method – please select only 1 option
- Patient Name (in full)**
(** = Mandatory fields – Omnipod® 5 orders require these fields to be completed correctly) - Date of Birth**
- If minor, Legal Guardian Name**
- Email address**
- Mobile No**
- Patient address**
This Information will be used to trigger the onboarding journey to be sent to the user. This is required to be completed prior to using the Omnipod ® 5 system
This Information will be used to trigger the onboarding journey to be sent to the user. This is required to be completed prior to using the Omnipod ® 5 system
Obtain Purchase Order/Funding Approval
- Insulet require a copy of both the Complete Order Form and the Purchase Order/Funding Approval for an order to be processed.
Direct to Hospital Stock/Bulk Orders for DASH ONLY – (Not Applicable for Omnipod® 5 Orders) - Insulet only require the Purchase Order with the QTY PDM Kits & QTY Pods. The PO should clearly state this is a stock/bulk order only.
- Upon starting a patient on Pod therapy, an order form must be completed to set the patient account up.
- When completing the Omnipod® DASH order form for bulk orders, do not complete: QTY PDM Kits, QTY Pods & Training Type,please add ‘PDM already received – Patient set up only’.
Send to UKPO@insulet.com
- Insulet provide a dedicated ordering support for HCP teams only, not to patients. To place initial and renewal orders please email UKPO@insulet.com. For any initial /renewal order or funding related queries please call 0800 028 5825 Mon-Fri 9am-5pm
Allow 5 working days
Please allow 5 working days for all orders received with complete information to be processed.
Additional Order Queries
email UKPO@insulet.com
UKPO@insulet.com should be contacted in the instances below:
Increased Pod usage requirements
Insulet requires written confirmation of increased Pod usage and authorisation for additional supplies above the standard amount
Paediatric to Adult transition patients
Insulet requires confirmation in writing from both paediatric and adult services of the patient transition, including confirmation of new funding details from the adult service
Transfer of patient care
For all patients leaving a service, Insulet require written confirmation of their discharge and account closure.
For all existing Omnipod® patients who are transferred into your service Insulet require an Insulet order form completing as a patient set up only. This should also include proof of funding (ie. PO/funding approval letter)
©2024 Insulet Corporation. Omnipod, the Omnipod logo, DASH, the DASH logo and Simplify Life are trademarks or registered trademarks of Insulet Corporation in the United States of America and other various jurisdictions. All rights reserved. 1 King Street, 5th Floor, Hammersmith, London W6 9HR. INS-OHS-09-2023-00073 V2
Documents / Resources
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Omnipod DASH Insulin Pump Therapy [pdf] User Guide DASH Insulin Pump Therapy, DASH, Insulin Pump Therapy, Pump Therapy, Therapy |