NEXGO G25 Mobile POS Terminal Installation Guide

A: If the magnetic stripe is damaged or swiped improperly, it may cause a transaction failure. Ensure proper swiping technique and use undamaged cards.

Q: How do I handle a damaged or oxidized chip contact on an IC card?

A: A damaged or oxidized chip contact may result in transaction failure. Ensure that the chip contact on the smart card is clean and undamaged before use.

Precautions

The product must be installed and connected in strict compliance with the instructions provided in the manual. Use the speciﬁed power adapter, rather than other alternative power sources, as this may cause POS terminal machine to work improperly or even damage it!
Do not damage the USB cable or the power adapter. Stop using the damaged USB cable or power adapter.

Before plugging the power adapter into an AC socket, check that the power supply to the socket conforms to the set service voltage and that it is well grounded. It is recommended to use a socket with a fuse.
Keep away from any liquids, and avoid spilling any liquids or any conductive substances into the machine, as this may lead to a short circuit and cause damage to the product.

Do not insert any foreign objects into any interfaces of the machine, otherwise serious damage will be caused.
In case of malfunction, please contact professional POS terminal maintainers. Users and other unqualiﬁed third parties are not allowed to repair it without authorization.

Do not shake the product violently or hit it.
Do not use or place any ﬂammable aerosols, paints and coatings and other ﬂammable substances near the product to prevent ﬁres.

It is forbidden to dismantle, modify or use the machine for illegal purposes, otherwise, you will be held legally liable.

Product Appearance Instructions

Instructions

Power On/Off
Power on: Press button until screen is on.
Power off: Press button until screen display “power off, please conﬁrm or cancel”, then pressbutton to power off the device.

Swiping Card
The magnetic stripe card reading area is on the right side of the device. When swiping card, place the magnetic stripe card in this area with the magnetic stripe facing leftwards and slide the card from up to down or down to up smoothly and steadily.

Note: If the magnetic stripe is damaged or the way of swiping card is improper, a transaction failure may be caused.

IC Card
The IC card slot is located on the bottom of the device. To insert the card, hold the end without chip, with the chip side facing upwards, aim at the slot and insert the card into the slot until it reaches the bottom. The smart card must be kept in the slot throughout the transaction.

Note: A damaged or oxidized chip contact on the smart card will likely cause the transaction failure.

Contactless IC Card
The contactless card reading area is in the middle of screen. When swiping the card, hold the card in the swiping area for about 1 sec, and when you hear a “beep” sound, it means transaction is successful, then you can remove the card.

Tear-off Print Paper
Hold the print paper, tear-off the print paper according to the direction shown below, the force needs to be balanced during cutting paper.

E-signature:
Please sign in blank area with capacitive stylus when device promt “please signature”. Then press “ ” button to conﬁrm the signature.

Note: It need maintainer to ajust the touch screen when contact point is offset.

Charging
Connect Type-C or DC port to the device and the other USB port to AC adapter, mobile power bank or PC. It will show charging progress on screen and show after fully charged.

Install Battery

Make sure the adapter is disconnected before installing the battery.

Disconnect the adapter, power off the device.
Open the battery cover.
Insert battery connector to the white slot.
Put battery into the battery compartment.
Close the battery cover.

Remove Battery

Disconnect the adapter.
Power off the device.
Open the battery cover.
Take off the battery connector, and remove the battery.

Install SIM Card

Open the battery cover.
Insert SIM card as the picture shown below.
Note: Chip side of the card should be facing inwards.

Remove SIM

Open the battery cover.

Tap the SIM card and it will pop out a little bit automatically, then take it out.

Paper Change

Open the printer cover.
Hold one side of the paper, put it into the printer and leave part of the paper outside of the paper cutter.
Close the printer cover.
Note: Keep the open side of paper facing down when install thermal paper, otherwise it cannot print.

Packing List

Trouble Shoot

If the following solutions can’t solve the problem or you have other questions, please contact your maintainer.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. This equipment must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and consider removing the no-collocation statement.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

Caution!
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

List of Toxic and Hazardous Substances or Elements

Description

“O” means that the content of the toxic and hazardous substance in all homogeneous materials of the part is below the limit requirement of the SJ/T11363-2006 standard;
“X” means that the content of the toxic and hazardous substance in at least one of the homogeneous materials of the part exceeds the limit requirement of the SJ/T11363-2006 standard; but the parts marked as “X” in the above table are all due to current industry technology The level of development is limited and the substitution of toxic and hazardous substances or elements cannot be achieved.
[Environmental protection reminder] Products that have reached or exceeded the environmental protection service life should be recycled and reused in accordance with the “Administrative Measures for the Control of Electronic Information Products” and should not be discarded at will.

Special statement

Shenzhen Xinguodu Technology Co., Ltd. reserves the right to modify this manual without prior notice, and reserves the right to continuously improve the accuracy, sufficiency and completeness of the information in the manual.
Shenzhen Xinguodu Technology Co., Ltd. does not assume any legal responsibility for the adverse consequences caused by the use of this product or the use of accessories not provided by our company in accordance with the requirements of this manual.
This manual is copyright©Shenzhen Xinguodu Technology Co., Ltd.

SHENZHEN XINGUODU TECHNOLOGY CO.,LTD.

Company address: 17B Jin Song Mansion, Terra Industrial Trade Park
Chegongmiao, Futian District, Shenzhen
Hotline: 86+755+26067135

https://www.nexgoglobal.com

Documents / Resources

NEXGO G25 Mobile POS Terminal [pdf] Installation Guide
G25, G25 Mobile POS Terminal, Mobile POS Terminal, POS Terminal, Terminal

References

User Manual

NEXGO G25 Mobile POS Terminal

Specifications

Frequently Asked Questions