Modem Information

DOCSIS 3.0 Dual Band WiFi Modem

24×8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500

Front View

C7000 Front

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After the cable modem successfully registers on the network, the Power, Upstream, Downstream, and Internet indicators illuminate continuously to indicate that the modem is online and fully operational. For more details, refer to the Troubleshooting section.

Back View

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The Netgear C7000v2 has the following ports available on the back of the modem.
  • Power – Connect the supplied power cord to this port.
  • Ethernet – Provides internet access to a single device. Only one port is active at a time.Note: This port is a LAN Gigabit Ethernet port.
  • Reset – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your modem.
  • Cable / coaxial – Connect your coaxial cable line to this port.
  • USB – Connect to selected client devices.

MAC Address

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
  • The S/N is the serial number.
  • The CM MAC is the MAC address.


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem


Off No power.
Green None
Red The cable modem is too warm and might overheat.


Off Downstream channel is inactive.
Blinking Green Scanning for downstream channel
Solid Amber None – connection established on one channel
Solid Green None – operating on more than one channel


Off Upstream channel is inactive.
Blinking Green Scanning for upstream channel
Solid Amber None – connection established on one channel
Solid Green None – operating on more than one channel


Off Modem is offline.
Blinking Green None – scanning for configuration parameters
Solid Green None – operational
2.4 GHz

2.4 GHz

Off 2.4 GHz radio off.
Solid Green None – 2.4 GHz radio on
5 GHz

5 GHz

Off 5 GHz radio off
Solid Green None – 5 GHz radio on


Off A device is not connected to the Ethernet port on the back.
Solid Green None – A device is connected to the Ethernet port.
WiFi On/Off

wifi button

Off WiFi is disabled.
On None – WiFi is enabled.


Blinking Green None – This button lets you use WPS to join the WiFi network without typing the WiFi password.

The WPS LED blinks during this process and then lights solid.

Manufacturer Resources

For more detailed technical information, use the resources below.

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