ncco DateCodeGenie Application User Guide

ncco DateCodeGenie Application

Overview

Use the DateCodeGenie mobile app on a compatible tablet to log in, grant required permissions, and set up your printer connection for code/date generation.

Specifications

Quick Setup

1. Turn on the tablet and connect to a Wi‑Fi network.
2. Turn on Bluetooth and pair a new device using the printer name of the printer model purchased.
3. Download the DateCodeGenie app from the Google Play Store (Android) or Apple Store (iPad).
4. Open the DateCodeGenie app and enter your username, password, and UDID from your subscription.
5. When prompted, tap ALLOW to grant access to photos, media, and files, then tap CONTINUE. If a new version is available, tap INSTALL and OPEN.
6. Tap the ▼ to display the username list and select the username. Enter the password if prompted, then tap LOGIN.
7. If you need to connect your printers, set them up inside the DateCodeGenie mobile app.

Requirements

• 10″ Tablet with Android OS 9 or Higher or iOS 16.6 or Higher
• Wi-Fi Network
• DateCodeGenie Login Credentials

Tablet and Printer Setup

1. Turn on tablet and connect to Wi-Fi network.
2. Turn on Bluetooth and pair new device using printer name of printer model purchased.
3. Open Google Play Store (for Android tablet users) or Apple Store (for iPad users) to download the DateCodeGenie app on your tablet.

App Setup

1. Tap DateCodeGenie to launch app. Type in the username, password, and UDID that goes with your subscription.
2. Tap ALLOW for DateCodeGenie to access photos, media, and files on device. Tap CONTINUE, then INSTALL and OPEN when the pop up displays a new app version is available.
3. Tap the to display username list and tap to select. Type in password, if prompted, and tap .

Need to connect your printers?
Please scan the QR code to set up your printers in the DateCodeGenie® mobile app

Training Resources

Have a DateCodeGenie question?
Scan QR code to find the answer in our Knowledge Base or go to support.ncco.com/datecodegenie

Log into your portal at datecodegenie.com to access all training tools from the Support tab. See videos, knowledge base and more.

Contact & Support

Americas & Asia
Technical Support
800.774.0478 x 1 support@ncco.com

Order Processing
800.774.0478 x 2 cs@ncco.com

Europe & UAE
Technical Support and Customer Service
00 44 (0)1283 527977 x 4
supportdcg@ncco.com
To learn more about NCCO and view a full list of our products, visit us at ncco.com.
Looking for warranty information on your product? Limited-warranty information for DateCodeGenie products and third-party warranty information for accessories are all available to view and download at: support.ncco.com/warranty

Troubleshooting

• App cannot proceed past permissions: If prompted, tap ALLOW to grant access to photos, media, and files on the device, then continue.
• Login fails: Re-check that you entered the correct DateCodeGenie username, password, and UDID that goes with your subscription. Also confirm you select the correct username from the in-app username list before tapping LOGIN.
• Printer pairing issues: Ensure Bluetooth is enabled and pair using the printer name for the printer model purchased.
• Need help setting up printers: Use the DateCodeGenie mobile app’s printer setup flow.
• Need additional support: For questions and training resources, use the provided support channels (Knowledge Base via the app, training tools via the support portal, or contact technical support).