Mood Harmony App
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Specifications
- App Name: Mood Harmony
- Version: 2.7
- Compatibility: iOS and Android devices
Product Usage Instructions
Setup Basics
- Download the Mood Harmony app from the appropriate app
store. - Enter the mobile key provided by Mood Media and press the
Continue button. - If your media player has a QR code, tap the QR code icon in the
mobile key field, tap the Open Camera button, allow access to your
camera, and scan the QR code.
Home Screen
The Home screen provides essential information:
- Location name and zone at the top of the screen.
- Today’s schedule displaying the music planned for the
location/zone. - Access to the Music Library for playlists.
- Support section for help and user guide access.
Now Playing Panel
This section shows the current playlist, song, and artist
playing. You can vote on songs by pressing thumbs up or down.
Tapping on the panel reveals current and recent tracks. In Remote
Control mode, you can skip songs and adjust volume.
Music Library
The Music Library contains playlists that can override scheduled
music. It includes “My music” playlists chosen by the brand
administrator. Click on a playlist to view details, songs, artists,
and play options.
Devices
You can easily switch devices from the Home screen. Tap the
three lines next to the location name and choose a different device
from the list provided.
FAQ
Q: How do I add new playlists to the Music Library?
A: New playlists can be added by the brand administrator through
the app settings menu. Contact support for assistance if
needed.
Q: Can I customize the voting options on the Now Playing
panel?
A: No, the voting options (thumbs up or down) are standard and
cannot be customized.
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GETTING STARTED GUIDE
Setup basics
Download the Mood Harmony app from the appropriate app store.
Mobile key
Enter the mobile key provided by Mood Media and press the Continue button.
QR code
If your media player has a QR code, tap the QR code icon in the mobile key field, tap the Open Camera button and allow Mood Harmony to access your camera, then scan the QR code.
Music prep
Playback mode If your device is not paired with a media player and you are using the Mood Harmony app to play music from your device (playback device), you will receive a progress message when you open the app. Please keep the app open and allow a few minutes for the music configuration process.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
Home screen
The Home screen is displayed after you have successfully opened the Mood Harmony app.
Location The location name and zone are displayed at the top of the screen.
Today’s schedule This section displays the music scheduled to play in the location/zone.
Click on the program currently playing to view sample artists and insights or scroll to see what’s coming up next.
Music Library The Library contains playlists available for playback in the location/zone. The Library is sorted alphabetically.
Support Tap the three dots at the top corner of the screen to access the Client Support portal and the app user guide.
Now Playing panel This section displays the playlist, song, and artist currently playing.
You can press the thumbs up or down to vote on the song playing. Your feedback helps us refine the music programming.
Now Playing panel Tapping on the Now Playing panel will display the current song and a list of recently played tracks.
You can press the thumbs up or down to vote on the song playing from this panel.
Remote Control mode
Press the skip button to skip to the next song, and adjust the volume using the slider from this screen.
Playback mode
Press the stop button to stop the music from playing, press the skip button to skip to the next song to the next song. Adjust the volume using the device’s volume controls.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
Music Library
The Music Library houses the collection of playlists that are available. These playlists can be selected to override the scheduled music program unless the schedule is locked.
My music A collection of playlists selected by your brand administrator. Click the chevron to open the full view of all playlists in the Starbucks collection.
Click on a playlist in the Music Library to see the description, view songs and artists or select to play it now or resume the regular schedule. You can also view key music insights to determine the appropriate playlist.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
Devices
We have simplified the way you can add and forget devices.
Switch devices
From the Home screen, tap the three lines next to the location name on the upper left corner of the screen. On the Switch Devices screen, the current device is noted with a checkmark. Select a different device by tapping on the device name.
Style Lab – Soho Retail
Style Lab – Downtown Retail Floor 2
Add a device
Tap the plus icon add a new device, then enter the mobile key for the device.
Player 001
Client Support & User Guide Tap the 3 dots in the top corner of the Home screen to connect to Client Support and the app user guide. You can also reach out directly.
Change Language To select French language, tap on Language and choose French. To switch back to English, tap on Language again.
Forget a device Tap on the Forget Device button to remove a device.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
Music Feedback
A key feature for our Music Team is the location staff voting feedback — Thumbs Up / Thumbs Down feature
This feature empowers location staff to share their thoughts on the in-store music experience. This simple yet powerful feature helps us gather valuable insights from the staff in the location to continuously improve the music strategy for the brand.
How It Works Voting icons have been added to the floating Now Playing panel at the bottom of the home screen and to the screen when it is in full view.
Privacy By Design
We understand that store devices are often shared among multiple employees. To protect individual privacy: – The interface automatically resets after each
submission – Previous ratings are not visible to subsequent
users – All feedback is anonymized when sent to the
Harmony Cloud
Key Functionality
This feature is designed to collect valuable feedback while maintaining the integrity of the carefully curated playlists: – Rating a song does not affect its immediate
playback – Thumbs down will not skip or block songs – Thumbs up will not increase play frequency – All feedback is aggregated for analysis by our
Music Team
Team members can: – Express positive sentiment with a thumbs-up – Express negative sentiment with a thumbs-down – Provide feedback on currently playing songs – Rate recently played songs from the playback
history – Cancel or modify their rating within a brief, 3-
second window after submission
The Bigger Picture
This new feature creates a direct channel between store employees and our team. The collected insights help us: – Better understanding of the store staff’s musical
preferences – Make informed decisions about playlist updates
and ensure they align to the brand strategy – Ensure the in-store experience resonates with
both staff and customers
We’re committed to crafting the perfect sound for each brand and their customers. By incorporating real-time feedback from the people who experience the in-store music daily, we can further fine-tune our programming to fit the brand and space.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
FREQUENTLY ASKED QUESTIONS
General Questions
Will the Mood Harmony app work on a tablet or just a phone? The Mood Harmony app works on both Apple and Android tablets and phones.
How do I request or locate my mobile key? If you have access to the Devices application in the Harmony Portal, you can locate the mobile key there. The Generate New Key button will create a new key. Note this will remove access for all devices that used the previous key, so please proceed with caution.
Can I access the app via a web link without downloading the app?
Yes. You can access it via a web link. https:// harmony.moodmedia.com/wpn/MOBILEKEY. Just replace MOBILEKEY with the mobile key supplied by Mood Media.
If you have access to the Devices application in the Harmony Portal, you can locate the QR code icon next to the Generate New Key button and scan it with your phone or tablet.
Alternatively, tap the Harmony icon in the top right corner of the Harmony mobile app screen, then select Client Support and submit a request via the form. You can also reach out to our Client Support team directly: https://moodmedia.custhelp.com/app/ask
What if I receive an error message when entering my mobile key? Copy the error message and add it to your Client Support request mentioned above.
Are mobile keys case-sensitive? No. You can type in the mobile key as you see fit.
Do mobile keys expire? No. Mobile keys do not have an expiration date. However, they can be used more than once in Remote Control mode. Each key can only be used once in Playback mode.
How do I request a Harmony portal login to select playlists for the app? The music selection in the app’s library is managed through the Harmony Music portal. If you don’t already have an account, please get in touch with our Client Support team.
If a playlist is selected from the library, will it interrupt the song playing? No. By default, the new playlist will begin when the song that is currently playing ends. If you would like to change this functionality to instantly switch to the new playlist or give users the option to choose between the two options, contact our Client Support team with this request.
I like or don’t like a song that is playing. How can I provide feedback? Look for the Thumbs Up Thumbs Down icons in the Now Playing panel and its full-screen view. To vote, press your selection. This data is collected and shared with our Music Team.
Can I change my mind after I vote for a song? Yes, if the song is still playing, press the alternative thumb.
Minimum Requirements
Active internet connection/data plan
Operating system – Apple operating system – iOS 13+ – Android operating system – Android 7+
Device capacity – 5 GB storage is recommended for local caching of content.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
FREQUENTLY ASKED QUESTIONS
Playback Mode
How do I play music through a Bluetooth speaker? First, make sure your phone or tablet supports Bluetooth and Bluetooth is enabled, then pair it with the speaker following the manufacturer’s instructions.
How do I play music through a Sonos speaker? If you are using the Mood Harmony app on an iOS device you can use AirPlay® to play music on most Sonos speakers.
How do I play music through my location’s overhead speakers? Connect an appropriate cable directly from the device to your amplifier to send the music audio through your overhead sound system.
What happens if I lose my internet connection? While music will continue to play even if the device loses connectivity temporarily, an active internet connection is required for optimal experience.
Do you have any tips for using the playback app in a business environment? We recommend keeping your phone or tablet connected to a charger so that it doesn’t run out of power and interrupt your music.
To limit interruptions, we suggest the following: – Put the device in silent mode and if possible, Do
Not Disturb mode to eliminate unexpected distractions – Turn off notifications – Remove apps that play music or videos
Remote Control Mode
Can I use my device with more than one location?
Yes. You can pair your device with one or more locations by clicking the chevron next to the device name at the top of the home screen, then select Add a Device and enter your mobile key.
Can more than one mobile device be used as a remote control or a player?
Yes. There is no limit to how many mobile devices (phones and tablets) can pair with a media player. The same mobile key can be used multiple times across multiple devices.
Does the mobile device that is being paired need to be in the vicinity or on the same wifi network during the pairing process?
No. As long as the media player and the mobile device running the Mood Harmony app are both online and able to connect to https:// harmony.moodmedia.com), the app will be able to pair and control the media player. This allows users to continue monitoring and controlling media players anywhere, anytime.
MOOD HARMONY APP | GETTING STARTED GUIDE – VERSION 2.7
Documents / Resources
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Mood Media Mood Harmony App [pdf] User Guide GSG_v2.7, Mood Harmony App, Harmony App, App |
