LT-6793 Field Configurable Releasing Control Panel
“
Specifications:
- Product Name: TX3 Series
- Manufacturer: Mircom Technologies Ltd.
- Model: MiConnect
- Version: 0
Product Information:
The MiConnect Administrator Manual is a confidential document
provided by Mircom Technologies Ltd. for internal use only. It
contains information related to the management, monitoring, and
configuration of Mircom’s online services.
Introduction:
The MiConnect portal is designed for Mircom dealers, building
managers, and resellers to access and control online services.
MiEntry is an app that works with the MiConnect portal to enable
SIP voice and video calling using TX3 voice entry products. The
Mircom SIP Service supports audio calls, video calls, and push
notifications for enhanced communication.
Warranty and Warning Information:
For warranty details and important notices, refer to section 3
of the manual.
Product Usage Instructions:
1. Accessing MiConnect Portal:
To access the MiConnect portal, go to the designated URL
provided by Mircom. Log in with your credentials to start managing
online services.
2. Using MiEntry App:
Download the MiEntry app from the Google Play Store or Apple App
Store. Sign in with your MiConnect account to enable SIP voice and
video calling functionalities.
3. Making Calls with Mircom SIP Service:
To make audio and video calls using Mircom SIP Service, ensure
you have at least two SIP clients and one SIP server set up.
Activate the service for seamless communication.
FAQ:
Q: What is the purpose of MiConnect portal?
A: The MiConnect portal is used for managing, monitoring, and
configuring Mircom’s online services.
Q: How can residents verify guests using MiEntry app?
A: Residents can verify guests using live video and audio calls
through the MiEntry app connected to TX3 voice entry products.
Q: What is required to make audio and video calls with Mircom
SIP Service?
A: To make calls, you need at least two SIP clients and one SIP
server configured with Mircom’s SIP services.
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TX3 Series
MiConnect Administrator Manual
Company Confidential – For Internal Use Only – Mircom Technologies Ltd. & Affiliates (“Mircom”) This information is confidential and the exclusive property of Mircom. It is intended for internal use and only for the purposes provided, and may not be disclosed to any third party without prior written permission from Mircom.
Version 0
MiConnect Administrator Manual
1
LT-6793
Copyright May 2025
Copyright May 2025 Mircom Inc. All rights reserved.
MiConnect Administrator Manual Version 0
Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mircom 25 Interchange Way Vaughan, Ontario L4K 5W3 905.660.4655 http://www.mircom.com
2 LT-6793
MiConnect Administrator Manual Copyright May 2025
Version 0
Table of Contents
1
Introduction 5
1.1
MiConnect 5
1.2
MiEntry 5
1.3
Mircom SIP Service 5
1.4
Additional Documentation 6
1.5
Terms 7
2
Administrators 8
2.1
Dashboard 9
2.2
Account(s) 9
2.3
Child Accounts 14
2.4
Locations 19
2.5
Devices 21
2.6
Residents 29
2.7
Inventory 30
2.8
Reporting 32
2.9
Configuration 34
3
Warranty and Warning Information 37
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List of Figures
Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. Figure 26. Figure 27.
Dashboard (Administrators) 8 Account(s) 9 Add new account 9 Existing Accounts 12 Delegate Details 14 Edit Child Account 15 Edit User 16 New User 17 New Location 19 Prices 20 Example MiVision license 20 New Service menu 21 Existing Locations 21 Add New Device 22 Register Multiple New Devices 23 Existing Devices 24 New Resident 29 Existing Residents 30 My Vendors 31 New Vendor 31 Edit Contact 32 Add a Vendor – Invoices 32 Event Log Report 33 Billing Report 33 DID Report 34 Roles & Permissions 35 New Role 36
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1.1 1.2 1.3
Introduction
This manual explains how to use Mircom’s MiConnect portal. For warranty and special notices see section 3.
This chapter explains · MiConnect · MiEntry · Mircom SIP Service · Additional Documentation · Terms
MiConnect
The MiConnect portal is Mircom’s online center for the management, monitoring and configuration of its online services. The portal is for Mircom dealers and their customers such as building managers and resellers.
MiEntry
Mircom’s MiEntry is an app for Android and iOS that provides SIP voice and video calling with TX3 voice entry products. MiEntry allows residents to verify the identity of their guests with live video and audio. The app requires the Mircom SIP Service to receive calls from the lobby panels.
Mircom SIP Service
The Mircom SIP Service supports audio calls, video calls, and push notifications. Mircom has two SIP services for two different applications: MiVoIP and MiEntry SIP service.
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1.3.1 1.3.2
1.4
Introduction
SIP (Session Initiation Protocol) is a protocol that controls multimedia messaging on an IP network. TX3 voice entry products use SIP for IP telephony. To make audio and video calls using SIP, you need at least two SIP clients and one SIP server.
MiVoIP
Telephone Entry Systems can be fitted with a VoIP adapter (ATA) to provide the voice communications from the telephone entry panel to any cellular, home or business phone.
The VoIP adapter is a simple plug and play device that automatically makes all the required connections. A Mircom SIP Service subscription is required for activation.
MiEntry SIP service
MiEntry SIP service is the most reliable SIP service for the MiEntry application. It supports both audio and video communication as well as push notifications.
All usage can be monitored using the MiConnect portal. The MiConnect portal also allows creation, cancellations and suspension of the MiEntry users.
Additional Documentation
These documents are available on http://www.mircom.com.
· LT-6638 TX3 MiEntry Manual · LT-6679 MiVision Manual · LT-6673 SPA112 Installation Guide · LT-1194 TX3 Nano Configuration Manual · LT-600213 IP Telephony Guide · LT-995 TX3 System Configuration and Administration Manual · LT-6637 TX3 Nano Installation Manual · LT-600212 TX3-NANO-BB Installation Instructions · LT-969 TX3 Telephone Access System Installation and Operation
Manual · LT-6906 UL TX3-CX Card Access System Manual · LT-6082 Unified Building Solution Administration Guide
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1.5
Introduction
Terms
Analog telephone adapter (ATA): An ATA is a device that connects a traditional analog device, such as a telephone line, to a TCP/IP network.
Local Area Network (LAN): An IP network in a limited area, such as a building, that all the devices are connected to.
Registered: All devices that use SIP must be registered with the same SIP server.
SIP (Session Initiation Protocol): A protocol for controlling voice and video communication over an IP network.
SIP account details: A SIP username, SIP password, and address of the SIP server.
SIP Client: SIP clients are devices that communicate with each other using SIP.
SIP Server: A computer or program that monitors and establishes the call between SIP clients.
SIP Trunk: A method of connecting SIP clients to the PSTN or cellular network.
SIP Username: Every SIP client has a unique SIP username.
SIP Password: Every SIP client has a password for registering with the SIP server.
TCP/IP: The group of protocols that specify how computers communicate with each other over the Internet. VOIP: Voice over IP.
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2
Administrators
This portion of the site is only for users who have administrator access.
This chapter explains the following features:
· Dashboard · Account(s) · Child Accounts · Locations · Devices · Residents · Inventory · Reporting · Configuration
Note:
Access to the options listed above varies based on the user account type. Different user roles (for example dealers, building managers, resellers) may have different permissions.
1. On the MiConnect portal, click Administrators in the upper right. The Admin page appears.
Figure 1. Dashboard (Administrators)
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2.1
2.2
2.2.1
Dashboard
Dashboard
The dashboard has a top menu option panel and quick action blocks. The quick action blocks have numbers for reference. For example, in Figure 1 the number 49 in the Accounts block means that there are 49 accounts.
Account(s)
An account represents an organization. An account can have several users associated with it.
Add New Account
1. Click Account(s) in the top panel, then click Add New Account.
Figure 2. Account(s)
The Account window appears.
Figure 3. Add new account
2. Fill out these fields. The fields with asterisks are mandatory. · Company Name* · Company Number (Assigned by Mircom) · Dealer Number (Assigned automatically when saved)
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Account(s)
· Status* (Select from Active, Suspend, Closed) · Account Type* (Select from Admin, Reseller, Installer, Building
Manager) · Account Level* (Select from Basic, Premium, or Demo) · Parent Account (Select N/A or an account from the list of Existing
Accounts) · MiEntry Provider* (leave as is) · PSTN Provider* (leave as is) · Approved (select on or off)
3. Under Profile, fill out these fields. The fields with asterisks are mandatory.
· First Name* · Last Name* · Phone · Mobile · Email* · Street Number · Street · Unit No · Country (select from Canada and United States) · City · Province / State · Postal Code · Account Expiration (Select date from calendar, leave blank if there is
no expiration date)
4. Click the Save Changes button
to save the account.
After you save the account, an email confirmation will be sent to the
email associated with the account. The user must verify their email
address when they receive it. If they do not receive it, click the Resend
Email Confirmation button
at the bottom.
If the email is not verified, the page shows the Unconfirmed sign next to the email address.
After you save the account, you can access the Users, Locations, Devices, Residents, Delegates, and Child Accounts tabs. You can also access these features when you click on an existing saved account. You can also delete the account by clicking the Remove Account button.
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2.2.2
Account(s)
Add New User
An account can have several users associated with it. 1. On the Users tab, click the Add New User button at the bottom of the
window to add a user to the account you just created.
2. Fill out these fields. The fields with asterisks are mandatory.
· Account* (Select the account that you want to add the user to) · User Name/Login* (Select from Active, Suspend, Closed) · Create a Password (The user will create a new password when they
receive the email confirmation) · First Name* · Last Name(s)* · Title/Position · Email Address* · System Roles (select one or all)
· Super Administrator (Mircom Admin Staff Only) · Administrator · Installer · Property Manager · Reseller · Tech Support · Mircom Tech Support · Outside Tech (View Only) · API Access
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2.2.3
Account(s)
3. Click the Save Changes button account.
to add the user to the
After you save the user, an email confirmation will be sent to the email associated with the user. The user must verify their email address when they receive it. They will also create a new password. If they do not receive the email, click the Resend Email Confirmation button
at the bottom.
If the email is not verified, the page will show the Unconfirmed sign next to the email address.
Edit Existing Account
1. Click Accounts > Existing Accounts from the top menu panel.
The list of existing accounts appears.
2.2.4
Figure 4. Existing Accounts
2. To filter the list by location, click the Provinces/States menu at the top.
3. Click an account to edit it.
4. Edit the account profile by following the instructions in section 2.2.1.
5. To edit or add users, locations, and devices, and to edit residents, delegates and child accounts, click the corresponding tab and follow the instructions below.
6. Click the Save Changes button
when you are done.
Users
1. Click the Users tab to view users and add new users to this account.
2. To edit a user, click a user, then follow the instructions in section 2.2.2.
3. To add a user, click Add New User at the bottom of the screen, then follow the instructions in section 2.2.2.
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2.2.5 2.2.6 2.2.7 2.2.8
Account(s)
Locations
1. Click the Locations tab to view locations and add new locations to this account.
2. To edit a location, click a location, then follow the instructions in section 2.4.1.
3. To add a location, click Add New Location at the bottom of the screen, then follow the instructions in section 2.4.1.
Devices
1. Click the Devices tab to view devices and add new devices to this account.
2. To edit a device, click a device, then follow the instructions in section 2.5.1.
3. To add a device, click Add New Device at the bottom of the screen, then follow the instructions in section 2.5.1.
Residents
1. Click the Residents tab to view residents and add new residents to this account.
2. To edit a residents, click a resident, then follow the instructions in section 2.6.1.
Delegates
You can grant other people permission to add or remove residents for buildings that you own without giving ownership to another account. These other people are called delegates.
1. Click the Delegates tab to view delegates for this account.
Note:
You cannot invite delegates from this screen.
2. To edit a delegate, click the Edit button to the right.
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Child Accounts
The Delegate Details page lets you edit the delegate’s company information, name, address, and email.
Note:
When the delegate confirms their email address, the word Confirmed appears. If the delegate has not yet confirmed the email address, then the word Unconfirmed appears.
2.3
Figure 5. Delegate Details
3. Click the Save Changes button
to save the delegate.
Child Accounts
An account represents an organization, with users and locations associated with it. A child account is a subdivision of that organization, or a related organization, with its own users and locations. For example, a child account can be a reseller that buys products from the parent account company. A child account has all the same permissions that the parent account does.
1. In the Accounts screen, click the Child Accounts tab to view child accounts for this account.
2. To edit a child account, click the child account you want to edit.
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The Edit Child Account screen appears.
Child Accounts
Figure 6. Edit Child Account
Provide the following information:
· Company Name · Company Number · Dealer Number · Account Type · Status: Select Active, Suspend, or Closed. · Account Level · Parent Account · MiEntry Provider · PSTN Provider · Approved: An administrator must approve every child account.
3. Click the Save Changes button
to save your changes.
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2.3.1 2.3.2
Child Accounts
Child account profile
1. Click the Profile tab to edit the child account’s profile. 2. Provide the following information: · First Name · Last Name · Phone · Email Address · Account Expiration: This field is not used. · Address · Account Expiration · Account Created: This is automatically generated.
Child account users
Edit a User 1. Click the Users tab to view users and add new users to this child account. 1. Click the user you want to edit. The Edit User screen appears.
Figure 7. Edit User
The fields that can be edited are: · Account
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Child Accounts
· Password · First Name · Last Name · Position · Email Address · System Roles
Note:
Confirmed status will appear next to the user if their email is verified, and Unconfirmed if the email is not verified.
2. Click the Save Changes button
to save your changes.
Remove a User 1. Click the Remove User button at the bottom of the Edit User screen. 2. Click OK to remove the user. Or click CANCEL to go back.
Add a User 1. Click the Add New User button at the bottom of the list of users. The New User screen appears.
Figure 8. New User
2. Provide the following information: · Account: Select the child account this user is for
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2.3.3
2.3.4 2.3.5 2.3.6 2.3.7
18
Child Accounts
· User Name/Login · Create a Password · First Name · Last Name (optional) · Position (optional) · Email Address · System Roles
3. Click the Save Changes button
to save your changes.
Child account locations
1. Click the Locations tab to view locations associated with this child account.
2. To edit a location, click a location, then follow the instructions in section 2.4.1.
3. To add a location, click Add New Location, then follow the instructions in section 2.4.1.
Child account devices
1. Click the Devices tab to add a device to this child account.
2. To edit a device, click a device, then follow the instructions in section 2.5.3.
3. To add a device, click Add New Device, then follow the instructions in section 2.5.1.
Child account residents
1. Click the Residents tab to view the residents for this child account.
2. To edit a resident, click a resident, then follow the instructions in section 2.6.1.
Child account delegates
1. Click the Delegates tab to view the delegates for this child account. 2. To edit a delegate, click the Edit button to the right. 3. See section 2.2.8.
Remove a child account
1. In the Edit Child Account screen (Figure 6), click the Remove Account button at the bottom.
2. Click OK.
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2.4
2.4.1
Locations
Locations
A location is a building. You can add locations to an account.
Add New Location
1. Click Location > Add New Location from the top menu panel.
Note:
This is the same as clicking Add New Location in the Location tab of an Account.
Figure 9. New Location
2. Fill out these fields. The fields with asterisks are mandatory.
· Location Name/ Designation* · Owner*
3. In the Physical Address tab, fill out these fields. The fields with asterisks are mandatory.
· Street Number* · Street Name* · Unit No · Country (Select from Canada and United States) · City · Province / State (Select from drop-down list) · Postal Code
4. Click the Installed Devices tab, then click a device to edit it (section 2.5.3), or click Add New Device (section 2.5.1).
5. Click the Residents tab, then click Add New Resident and follow the instructions in section 2.6.1.
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Locations
6. Click the Prices tab, then enter the reseller’s price charged to the building per user.
Figure 10. Prices
7. Click the MiVision Licenses tab.
The registered site license attached to that location is listed. If there is none, you can create one.
Note:
Each site requires a license key in order for MiVision to communicate with the site.
8. Click the Create Site License button.
Figure 11. Example MiVision license
· Site License Key: This is automatically generated. Click the icon beside this number to copy it, and then paste it into the Site Subscription window in MiVision. See LT-6679 MiVision Manual.
9. Select Enabled or Disabled for the status.
· Activated: When the license is activated (by pasting the Site License Key into MiVision), the activation date appears here.
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Devices
10. Select a service from the menu next to the New Service button, then click New Service to activate it.
2.4.2
Figure 12. New Service menu
11. Click the Save Changes button.
Edit Existing Location
1. Click Locations > Existing Locations from the top menu panel. The list of existing locations appears.
2.5
Figure 13. Existing Locations
2. To filter the list by account, click the Accounts menu at the top. 3. Click a location to edit it. The procedure for editing a location is the
same as adding (section 2.4.1).
Devices
You can add devices to an account and a location. This helps keep track of which devices are installed in which buildings.
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2.5.1
Devices
Add New Device
1. Click Device > Add New Device from the top menu panel.
Note:
This is the same as clicking Add New Device in the Device tab of an Account.
Figure 14. Add New Device
2. Fill out the fields. The fields with asterisks are mandatory.
· Device Type* (select from list of devices)
· Serial Number* (The serial number is printed on an orange sticker, which is on the back of the TX3 Nano, and on the inside metal chassis of the TX3 Touch. It is on the back of the SPA112 and on the bottom of the HT801/HT802.)
· MAC Address* (if present. The MAC address is a 12 digit address that identifies each device. It is printed on the bottom of the SPA112 and HT801/HT802. Press and hold the Home button on the TX3 Nano for 10 seconds to see its MAC address. TX3 Touch devices do not require MAC addresses.)
· Account* (Select from list of existing accounts)
· Warranty (Select from No Warranty, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 years)
· Installed Location* (Select from list of existing locations)
· Label (type a descriptive label for the device)
· Status (Select from Active, Suspended, Disabled. If a device is suspended, it will not be added to the billing report.)
· Ownership (Select from Owned and Leased)
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2.5.2
Devices
· Assignment Status (Fill in details for Date Sold, Date Leased, and add Notes if needed)
3. Click the Save Changes button
to save the device.
Register Multiple New Devices
You can add more than one of the same type of device at once.
1. Click Devices in the top panel, then click Bulk Add Devices.
2.5.3
Figure 15. Register Multiple New Devices
2. Fill out these fields. The fields with asterisks are mandatory. · Device Type* (select from list of devices) · Number of Devices* · Warranty (Select from No Warranty, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 years) · Serial Number and MAC Address* (Enter the serial number and MAC address for each device. TX3 Touch devices do not require MAC addresses)
3. Click Save Changes.
Edit Existing Device
1. Click Devices > Existing Devices from the top menu panel.
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The list of existing devices appears.
Devices
Figure 16. Existing Devices
2. To filter the list, click one of the menus at the top: Account, Type, Location, MAC / Serial.
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Devices
3. Click a device to edit it. The procedure for editing a device is the same as adding (section 2.5.1).
The device’s details consist of the following information.
Table 1: Cisco SPA112 and Grandstream HT801/HT802 Device Details
Device Type
Grandstream HT801, Grandstream HT802, or SPA112.
Serial Number
The serial number is printed on the back or bottom of the device.
MAC Address
A unique 12 digit address that identifies each device. It is printed on the bottom of the device.
Account
Select an account that the device belongs to.
Warranty
Select from No Warranty, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 years.
Installed Location
The location where the device is installed. Note: if the device does not have a location, then its Status is Inactive in the My Devices list.
Label
A label for identifying the device.
PSTN Provider
DID Number Display Name Provisioning Status Last Communication
Timezone
The direct inward dialing (DID) number is a local telephone number assigned to the device.
This name appears on phones that the device calls.
This indicates whether the provisioning server has configured the device.
This is the last time that the device has called the provisioning server. The device calls the provisioning server every 30 minutes.
The time zone of the location where the device is installed.
Device Lock
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Devices
Table 1: Cisco SPA112 and Grandstream HT801/HT802 Device Details (Continued)
Status
Select Active to provision the device. When the device is active it is working normally and is billable. Select Suspended to suspend the device. When suspended, it is still billable, but it cannot make calls. Select Disabled to disable the device. When disabled, it cannot make calls, its DID number and display name are erased, and it is not billable.
Ownership
Owned: Mircom will unlock the device if you cancel your account. Leased: The device is locked and cannot be reset.
Reset Password When Saved
See Reset a device’s password (SPA112 and Grandstream HT801/HT802) on page 28.
Device Reload Device Expiration Device Activated
Select a date for expiration, or leave blank if there is no expiration.
The date the device was activated.
Hardware
Firmware Last Reboot
IPv4
HT801/HT802 only. This information is automatically generated.
IPv6
Load Device Information
Date Sold
HT801/HT802 only. Click this button to display information on the HT801/ HT802.
Select the date the device was sold.
Date Leased
Select the date the device was leased.
Notes
Any notes for the device.
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Devices
Table 1: Cisco SPA112 and Grandstream HT801/HT802 Device Details (Continued)
Reboot
HT801/HT802 only. Click this button to restart the device.
Firmware Upgrade
Factory Reset
Table 2: TX3 Device Details
Device Type
TX3 Nano or TX3 Touch.
Serial Number Account Warranty
Installed Location
The serial number is printed on an orange sticker, which is on the back of the TX3 Nano, and on the inside chassis of the TX3 Touch.
Select an account that the device belongs to.
Select from No Warranty, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 years
The location where the device is installed. Note: if the device does not have a location, then its Status is Inactive in the My Devices list.
Label
A label for identifying the device.
MiEntry Provider
MAC Address
TX3 Nano only. A 12 digit address that identifies each device. Press and hold the Home button on the TX3 Nano for 10 seconds to see its MAC address.
SIP Username Auth Username SIP Password
SIP Domain SIP Proxy Domain
This information is automatically generated and must be entered in the TX3 Configurator before the TX3 device can make VOIP calls. See LT-995 TX3 System Configuration and Administration Manual.
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Devices
Table 2: TX3 Device Details (Continued)
Status
Select Active to provision the device. When the device is active it is working normally and is billable. Select Suspended to suspend the device. When suspended, it is still billable, but it cannot make calls. Select Disabled to disable the device. When disabled, it cannot make calls, its DID number and display name are erased, and it is not billable.
Ownership
Select Owned or Leased.
Device Expiration
Select a date for expiration, or leave blank if there is no expiration.
Device Activated The date the device was activated.
Date Sold
Select the date the device was sold.
Date Leased
Select the date the device was leased.
Notes
Any notes for the device.
Reset a device’s password (SPA112 and Grandstream HT801/ HT802)
1. Click the button beside Reset Password When Saved. 2. Click Save Changes. 3. Click the device in the My Devices list to view the new password.
Note:
If you reset a device’s password, it can take up to 30 minutes for the change to take effect. You can restart the device to force the change to take effect immediately.
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2.6
2.6.1
Residents
Residents
Add New Resident
1. Click Residents in the top panel, then click Add New Resident.
Figure 17. New Resident
2. Fill out these fields. The fields with asterisks are mandatory.
· Account* (Select the account of the building manager or reseller that this resident is linked to)
· First Name(s)*
· Last Name(s)*
· Phone
· Mobile
· Email* (Once email is verified, the sign
will appear)
3. Click the Save Changes button the account.
to save the resident to
When the resident is saved, the Residency and MiEntry Accounts tabs appear.
4. Click the Residency tab, then click the Add Resident to Building button.
5. Fill out these fields.
· Building
· Unit
· Primary Residence (Select if this building is the resident’s primary residence)
6. Click the Add Residency button.
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2.6.2
Inventory
7. Click the MiEntry Accounts tab.
Note:
You cannot edit this tab until the resident’s email is confirmed.
8. If this resident does not have a MiEntry account, click the Add MiEntry Account button to add one. The username is automatically generated. An email is sent to the resident with instructions on creating a MiEntry password.
Note:
The MiEntry Card Access tab is not used.
Edit Existing Resident
1. Click Residents > Existing Residents from the top menu panel. The list of existing residents appears.
2.7
2.7.1 2.7.2
Figure 18. Existing Residents
2. To filter the list by account, click the All Accounts menu at the top. 3. Click a resident to edit it. The procedure for editing a resident is the same
as adding (section 2.6.1).
Inventory
Inventory is a list of devices and vendors.
Inventory
1. Click Inventory in the top panel, then click Inventory. 2. See section 2.5.3.
Vendors
1. Click Inventory in the top panel, then click Vendors.
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The list of existing vendors appears.
Inventory
Figure 19. My Vendors
Add a Vendor 2. Click Add a Vendor to add a vendor.
Figure 20. New Vendor
3. Fill out the fields. Only the Vendor Name is mandatory.
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Reporting
4. Click Add a Contact to add a contact to the vendor, then click Save to save the contact.
Figure 21. Edit Contact
5. In the Invoices section, add an invoice by entering the Invoice Number, selecting the Invoice Date, and choosing a file to upload.
2.8
2.8.1
Figure 22. Add a Vendor – Invoices
6. Click the Save button at the top to save vendor.
Edit Existing Vendor 1. Click a vendor in the My Vendors list. The procedure for editing a
vendor is the same as adding (Add a Vendor on page 31).
Reporting
The Reporting feature lets you download event logs and billing logs.
View Event Log
1. Click Reporting > View Event Log from the top menu panel.
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The event log report appears.
Reporting
2.8.2 2.8.3
Figure 23. Event Log Report
2. Select a From date and a To date, then click Generate Report to download the report in a CSV (comma separated value) file to the Downloads folder of the local computer.
View Billing Log
This feature is not used.
View Billing Log V2
1. Click Reporting > View Billing Log V2 from the top menu panel. The billing report appears.
Figure 24. Billing Report
2. Select a date, then click Load Report. The report appears.
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2.8.4
Configuration
3. Click Download CSV File to download the report in a CSV (comma separated value) file to the Downloads folder of the local computer.
DID Report
The DID (direct inward dialing) number is a local telephone number assigned to the SPA112 and HT801/HT802. The DID report shows the active DIDs. 1. Click Generate PDF or Generate CSV to download a PDF or CSV
version of the DID report to the Downloads folder of the local computer.
2.9
2.9.1 2.9.2
2.9.3
Figure 25. DID Report
Configuration
Add New Users
This feature is the same as section 2.2.2.
Existing Users
1. Click Configuration > Existing Users from the top menu panel. The screen shows all the existing users that you have access to.
2. To edit a user, click the user, then follow the instructions in section 2.2.2. There is a difference between this screen and the Add New User screen in section 2.2.2: you can resend the user’s email verification from this screen.
Manage Roles and Permissions
There are eight roles: · Super Administrator · Administrator · Installer
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· Property Manager · Reseller · Tech Support · Outside Tech (View Only) · API Access
Configuration
Figure 26. Roles & Permissions
1. Click a role to change its permissions, or click Add New Role to make a new role.
2. Type a Role Name and Description. 3. Select the permission for the role.
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4. Click Save Changes.
Configuration
2.9.4 2.9.5
Figure 27. New Role
Manage Account Types
This feature is not used.
Manage Help Tooltips
This feature is not used.
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3
Warranty and Warning Information
WARNING!
Please read this document CAREFULLY, as it contains important warnings, life-safety, and practical information about all products manufactured by the Mircom Group of Companies, including Mircom and Secutron branded products, which shall include without limitation all fire alarm, nurse call, building automation and access control and card access products (hereinafter individually or collectively, as applicable, referred to as “Mircom System”).
NOTE TO ALL READERS:
1. Nature of Warnings. The within warnings are communicated to the reader out of an abundance of caution and create no legal obligation for Mircom Group of Companies, whatsoever. Without limiting the generality of the foregoing, this document shall NOT be construed as in any way altering the rights and obligations of the parties, governed by the legal documents that apply in any given circumstance.
2. Application. The warnings contained in this document apply to all Mircom System and shall be read in conjunction with:
a. the product manual for the specific Mircom System that applies in given circumstances;
b. legal documents that apply to the purchase and sale of a Mircom System, which may include the company’s standard terms and conditions and warranty statements;
c. other information about the Mircom System or the parties’ rights and obligations as may be application to a given circumstance.
3. Security and Insurance. Regardless of its capabilities, no Mircom System is a substitute for property or life insurance. Nor is the system a substitute for property owners, renters, or other occupants to act prudently to prevent or minimize the harmful effects of an emergency situation. Building automation systems produced by the Mircom Group of Companies are not to be used as a fire, alarm, or life-safety system.
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Warranty and Warning Information
NOTE TO INSTALLERS:
All Mircom Systems have been carefully designed to be as effective as possible. However, there are circumstances where they may not provide protection. Some reasons for system failure include the following. As the only individual in contact with system users, please bring each item in this warning to the attention of the users of this Mircom System. Failure to properly inform system end-users of the circumstances in which the system might fail may result in over-reliance upon the system. As a result, it is imperative that you properly inform each customer for whom you install the system of the possible forms of failure:
4. Inadequate Installation. All Mircom Systems must be installed in accordance with all the applicable codes and standards in order to provide adequate protection. National standards require an inspection and approval to be conducted by the local authority having jurisdiction following the initial installation of the system and following any changes to the system. Such inspections ensure installation has been carried out properly.
5. Inadequate Testing. Most issues and/or problems that would prevent a Mircom System alarm from operating as intended, can be identified through regular testing and maintenance. The complete system should be tested by the local authority having jurisdiction immediately after a fire, storm, earthquake, accident, or any kind of construction activity inside or outside the premises. The testing should include all sensing devices, keypads, consoles, alarm indicating devices and any other operational devices that are part of the system.
NOTE TO USERS:
All Mircom Systems have been carefully designed to be as effective as possible. However, there are circumstances where they may not provide protection. Some reasons for system failure include the following. The end user can minimize the occurrence of any of the following by proper training, testing and maintenance of the Mircom Systems:
6. Inadequate Testing and Maintenance. It is imperative that the systems be periodically tested and subjected to preventative maintenance. Best practices, local codes, applicable laws and industry regulations, and any local authority having jurisdiction to do so, determine the frequency and type of testing that is required at a minimum. Mircom System may not function properly, and the occurrence of other system failures identified below may not be minimized, if the periodic testing and maintenance of Mircom Systems is not completed with diligence and as required.
7. Improper Operation. It is important that all system users be trained in the correct operation of the alarm system and that they know how to respond when the system indicates an alarm. A Mircom System may not function as intended during an emergency situation where the user is unable to operate
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Warranty and Warning Information
a panic or emergency switch by reason of permanent or temporary physical disability, inability to reach the device in time, unfamiliarity with the correct operation, or related circumstances.
8. Insufficient Time. There may be circumstances when a Mircom System will operate as intended, yet the occupants will not be protected from the emergency due to their inability to respond to the warnings in a timely manner. If the system is monitored, the response may not occur in time enough to protect the occupants or their belongings.
9. Carelessness or Safety Hazards. Moreover, smoke detectors may not provide timely warning of fires caused by carelessness or safety hazards such as smoking in bed, violent explosions, escaping gas, improper storage of flammable materials, overloaded electrical circuits or children playing with matches or arson.
10. Power Failure. Some Mircom System components require adequate electrical power supply to operate. Examples include: smoke detectors, beacons, HVAC, and lighting controllers. If a device operates only by AC power, any interruption, however brief, will render that device inoperative while it does not have power. Power interruptions of any length are often accompanied by voltage fluctuations which may damage Mircom Systems or other electronic equipment. After a power interruption has occurred, immediately conduct a complete system test to ensure that the system operates as intended.
11. Battery Failure. If the Mircom System or any device connected to the system operates from batteries it is possible for the batteries to fail. Even if the batteries have not failed, they must be fully charged, in good condition, and installed correctly. Some Mircom Systems use replaceable batteries, which have a limited life-span. The expected battery life is variable and in part dependent on the device environment, usage and type. Ambient conditions such as high humidity, high or low temperatures, or large temperature fluctuations may reduce the expected battery life. Moreover, some Mircom Systems do not have a battery monitor that would alert the user in the event that the battery is nearing its end of life. Regular testing and replacements are vital for ensuring that the batteries function as expected, whether or not a device has a low-battery monitor.
12. Physical Obstructions. Motion sensors that are part of a Mircom System must be kept clear of any obstacles which impede the sensors’ ability to detect movement. Signals being communicated by a Mircom System may not reach the receiver if an item (such as metal, water, or concrete) is placed on or near the radio path. Deliberate jamming or other inadvertent radio signal interference can also negatively affect system operation.
13. Wireless Devices Placement Proximity. Moreover all wireless devices must be a minimum and maximum distance away from large metal objects, such as refrigerators. As the end user, you are required to consult the specific Mircom System manual and application guide for any maximum distances required between devices and suggested placement of wireless devices for optimal functioning.
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Warranty and Warning Information
14. Failure to Trigger Sensors. Moreover, Mircom Systems may fail to operate as intended if, motion, heat, carbon monoxide (CO) and/or smoke sensors, are not triggered.
a. Sensors in a fire system may fail to be triggered when the fire is in a chimney, walls, roof, or on the other side of closed doors. Smoke and heat detectors may not detect smoke or heat from fires on another level of the residence or building. In this situation the control panel may not alert occupants of a fire.
b. Sensors in a nurse call system may fail to be triggered when movement is occurring outside of the motion sensors’ range. For example, if movement is occurring on the other side of closed doors or on another level of the residence or building the motion detector may not be triggered. In this situation the central controller may not register an alarm signal.
15. Interference with Audible Notification Appliances. Audible notification appliances may be interfered with by other noise sources such as stereos, radios, televisions, air conditioners, appliances, or passing traffic. Audible notification appliances, however loud, may not be heard by a hearing-impaired person.
16. Other Impairments. Alarm notification appliances such as sirens, bells, horns, or strobes may not warn or waken a sleeping occupant if there is an intervening wall or door. It is less likely that the occupants will be alerted or awakened when notification appliances are located on a different level of the residence or premise.
17. Software Malfunction. Most Mircom Systems contain software. No warranties are provided as to the software components of any products or stand-alone software products within a Mircom System. For a full statement of the warranties and exclusions and limitations of liability please refer to the company’s standard Terms and Conditions and Warranties.
18. Telephone Line/Network Malfunction. Telephone service can cause system failure where telephone lines/networks are relied upon by a Mircom System. Alarms and information coming from a Mircom System may not be transmitted if a phone line/network is out of service or busy for a certain period of time. Alarms and information may not be transmitted where telephone lines/networks have been compromised by criminal tampering, local construction, storms or earthquakes.
19. Component Failure. Although every effort has been made to make this Mircom System as reliable as possible, the system may fail to function as intended due to the failure of a component.
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Warranty and Warning Information
20. Integrated Products. Mircom System might not function as intended if it is connected to a non-Mircom product or to a Mircom product that is deemed non-compatible with a particular Mircom System. A list of compatible products can be requested and obtained.
21. A Mircom System’s Auto Configuration feature is intended to assign the Alarm process type to all inputs and to provide an initial set up by detecting connected devices and generates a basic job configuration upon the initial installation of the Mircom System. Mircom makes no representations, warranties or guarantees regarding the accuracy or suitability of the basic job configuration generated upon installation, for any specific site requirements. The end user shall be solely and exclusively responsible to thoroughly review the basic job generated by the auto configuration feature upon initial installation and to implement necessary adjustments and modifications to customize the job configuration in accordance with the functional and/or technical requirements of the site. Mircom expressly disclaims any responsibility or liability for any failure, malfunction or defective operation of a Mircom System and any associated components, resulting from the end user’s failure to customize or adjust the job configuration accordingly. By installing and utilizing the Mircom System, the user acknowledges and agrees that Mircom shall not be liable for any claims, losses, damages, or defects arising from the failure of the user or installer and those for whom it is responsible at law, to customize the basic job configuration generated on the initial set-up in accordance with the requirements of the site.
Warranty
Purchase of all Mircom products is governed by:
https://www.mircom.com/product-warranty
https://www.mircom.com/purchase-terms-and-conditions
https://www.mircom.com/software-license-terms-and-conditions
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Documents / Resources
 |
Mircom LT-6793 Field Configurable Releasing Control Panel [pdf] Instruction Manual LT-6793 Field Configurable Releasing Control Panel, LT-6793, Field Configurable Releasing Control Panel, Configurable Releasing Control Panel, Releasing Control Panel, Control Panel |