Pukapuka Raina Ora & Aratohu Kaiwhakamahi

Raina ora is a leading provider of medical alert systems and personal emergency response solutions, designed to help seniors and individuals with medical conditions live independently with peace of mind. Trusted by millions of subscribers, Lifeline offers a robust range of life-saving products including home-based medical alert systems, mobile Help Buttons with GPS tracking, and advanced smartwatches tailored for active, independent lifestyles. Their innovative technology often features AutoAlert automatic fall detection, which calls for help even if the user is unable to press their button.

In addition to critical emergency response devices, Lifeline produces comprehensive, easy-to-use resources focusing on fall prevention, senior fitness, yoga for older adults, and aging in place strategies, ensuring holistic support and education for users, families, and their caregivers.

• How do I charge my Lifeline mobile help button?

  Plug the charging cradle into a power outlet not controlled by a light switch. Place the mobile help button into the cradle so the contacts connect. Leave it to charge until the LED light is solid red.

• Is the Lifeline mobile device waterproof?

  Yes, the mobile help button is waterproof with an IP67 rating, meaning it can be safely worn in the shower or submerged in up to one meter of water for up to 30 minutes.

• How do I test my Lifeline system?

  Press and hold the help button until you hear a confirmation message. After a short pause, you will be connected and can speak to a Lifeline Response Associate to complete the test.

• Does the Lifeline device automatically detect falls?

  Selected Lifeline devices, like the HomeSafe with AutoAlert or GoSafe Mobile, feature automatic fall detection which will announce a fall and automatically place an emergency call if you are unable to press the button.