MERCUSYS BE9300 Whole Home Mesh Wi-Fi System User Guide
About This Guide
This guide provides a brief introduction to Halo Whole Home Mesh Wi-Fi System and the Halo app, as well as regulatory information.
Note: Features available in Halo may vary by model and software version. Halo availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Halo experience.
Conventions
In this guide, the following conventions are used:
More Info
- Specific product information can be found on the product page at https://www.mercusys.com.
- Our Technical Support contact information can be found at the https://www.mercusys.com/support.
- 5G Speed Disclaimer
Maximum 5G download and upload speeds depend on external factors such as the local 5G network coverage, data plan, real-time network capacity, client limitations, and environmental factors. - Speed/Coverage/Device Quantity Disclaimer
Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location. - Wi-Fi 7 Disclaimer
Use of Wi-Fi 7 (802.11be), Wi-Fi 6 (802.11ax), and features including Multi-Link Operation (MLO), 320 MHz Bandwidth, 4K-QAM, Multi- RUs, OFDMA, and MU-MIMO requires clients to also support the corresponding features. - Seamless Roaming Disclaimer
Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device. - Please note that the Halo H series and S series cannot work together.
Appearance
Each Halo has an LED that changes color according to its status, 3 WAN/LAN auto-sensing ports, a power slot, and a Reset button. See the explanation below:
Set Up Your Halo
Follow the steps below to set up your Halo Whole Home Mesh Wi-Fi System.
- Download and install the MERCUSYS app
Scan the QR code below or go to Google Play or the Apple App Store to download the MERCUSYS app.
Install the app on your phone or tablet.
https://www.mercusys.com/app/download-app - Log in or sign up with Mercusys ID
Open the app. Use your Mercusys ID to log in.
Note: If you don’t have a Mercusys ID, tap Sign Up. The app will guide you through the rest.
- Connect and configure Halo Device
Tap “LET’S BEGIN” and follow the step-by- step instructions to connect and configure your Halo.
- Done! To add more Halo(s), tap ADD ANOTHER HALO.
Authentication
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
OPERATING FREQUENCY(the maximum transmitted power)
2400MHz~2483.5MHz/ 20dBm
5150MHz~5250MHz / 23dBm
5250MHz~5350MHz/ 23dBm
5470MHz~5725MHz / 30dBm
5945MHz -6425 MHz / 23dBm
Frequency band 5150 – 5250 MHz:
Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or to the external body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz band.
Frequency band: 5250 – 5350 MHz:
Indoor use: Inside buildings only. Installations and use in road vehicles, trains and aircraft are not permitted. Outdoor use is not permitted.
Frequency band: 5470 – 5725 MHz:
Installations and use in road vehicles, trains and aircraft and use for unmanned aircrafts systems (UAS) are not permitted.
Frequency band: 5945MHz -6425 MHz
Restricted to indoor use, including in trains with metal-coated windows and aircraft.
Outdoor use, including in road vehicles, is not permitted.
EU Declaration of Conformity
MERCUSYS hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU, (EU) 2015/863, and EC Decision (EU) 2021/1067.
The original EU Declaration of Conformity may be found at https://www.mercusys.com/en/support/ce/
RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
The device complies with RF specifications when the device used at 20 cm from your body.
National restrictions
Attention: This device may only be used indoors in all EU member states and EFTA countries, and Northern Ireland.
UK Declaration of Conformity
MERCUSYSk hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of Conformity may be found at https://www.mercusys.com/support/ukca/
National restrictions
Attention: This device may only be used indoors in Great Britain.
Safety Information
- Keep the device away from water, fire, humidity or hot environments.
- Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
- Do not use damaged charger or USB cable to charge the device.
- Do not use any other chargers than those recommended.
- Do not use the device where wireless devices are not allowed.
- Adapter shall be installed near the equipment and shall be easily accessible.
- Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
- Operating Temperature: 0°C~40°C (32°F~104°F)
- This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.
Explanation of the symbols on the product label
Symbols may vary from products.
Note: The product label can be found at the bottom of the product and its I.T.E. power supply.
Documents / Resources
 |
MERCUSYS BE9300 Whole Home Mesh Wi-Fi System [pdf] User Guide BE9300, BE9300 Whole Home Mesh Wi-Fi System, Whole Home Mesh Wi-Fi System, Mesh Wi-Fi System, Wi-Fi System |