Blue Creek Dishwasher
Use and Care Manual
Model DW860
For Future Reference
Record the following information for future use:
MODEL NUMBER:
SERIAL NUMBER: (numbers appear on the serial plate on the upper left corner of the tub opening)
Date Purchased:
DEALER FROM WHOM PURCHASED:
ADDRESS:
CITY:
PHONE:
AUTHORIZED JENN-AIR SERVICE CONTRACTOR:
ADDRESS:
CITY:
PHONE:
IMPORTANT: Retain proof of purchase documents for warranty service.
WARNING - Check with installer to make sure appliance has been grounded to avoid possible electrical shock. Be sure you read the IMPORTANT PERSONAL SAFETY INSTRUCTIONS on page 3 before you start to use this dishwasher.
Important Information
Congratulations on your choice of a Blue Creek dishwasher by Jenn-Air. Your dishwasher has many features that offer you excellent cleaning and capacity along with energy efficiency.
Before you begin using your new dishwasher, please take a few minutes to read and become familiar with the instructions in this book. By following the instructions carefully, you will be able to achieve excellent results with your dishwasher.
Should you have any questions about using your Blue Creek dishwasher, write to us. Be sure to provide the model and serial numbers.
Jenn-Air Customer Assistance
c/o Maytag Customer Service
P.O. Box 2370
Cleveland, TN 37320-2370
Safety Instructions
Products with a UL label have been listed with the Underwriters' Laboratories, Inc. Those with a CSA tag have been listed with Canadian Standards Association. Nevertheless, as with any other equipment using electricity and moving parts, there is a potential hazard.
WARNING - When using your dishwasher, follow basic precautions, including the following:
- Read all instructions before using the dishwasher.
- Use the dishwasher only for its intended function.
- Disconnect electrical power to dishwasher before attempting to service.
- To avoid electrical shock hazard, the sides and back must be enclosed, and the front panels must be attached before electrical power is applied to the dishwasher. Refer to the installation instructions for proper grounding procedures.
- Connect to a properly rated, protected and sized power supply circuit to avoid electrical overload.
- Children should never be permitted to operate, or play in, with, or around this dishwasher.
- To reduce the risk of injury when loading items to be washed, sharp or pointed items should be located with the handles up. Also, load sharp items so they are not likely to damage the door seal.
- Be careful not to touch the heating element on the bottom of the tub during or at the completion of a cycle. It may be hot.
- Use only detergents and rinse additives designed for an automatic dishwasher. Never use soap, laundry detergent, or hand washing detergent in your dishwasher. Keep these products out of the reach of children.
- Do not sit, stand on or abuse the door or dish racks of the dishwasher.
- WARNING: Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. Hydrogen gas is explosive. If the hot water system has not been used for such a period, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this process.
- Do not wash plastic items unless marked "dishwasher safe" or the equivalent. For plastic items not so marked, check the manufacturer's recommendations.
- Do not tamper with controls.
- Always remove the door to the washing compartment when removing an old dishwasher from service or discarding it.
SAVE THESE INSTRUCTIONS
Using Your Dishwasher
Hot Water is Essential
For proper performance of your dishwasher, hot water is necessary to activate the dishwasher detergent and melt fatty food soils. Set your water heater to deliver a minimum of 120°F water to the dishwasher.
The AccuTemp™ Option will thermostatically heat the water during the main wash and extend the heating, if needed, until the proper water temperature is reached.
To check water temperature, turn on the hot water faucet nearest the dishwasher. Let water run into a glass until it is as hot as possible, then check with a candy or meat thermometer. If the temperature at the faucet is below 120°F, have a qualified person raise the water heater thermostat setting.
For more information, see page 11.
Preparing Dishes
- It is not necessary to rinse dishes before placing them in your Blue Creek dishwasher. Simply scrape off bones and large pieces of food.
- Foods that have been burned onto cooking utensils will need to be scraped or soaked.
- Certain foods, such as mustard, mayonnaise, lemon juice, vinegar, salt, or dressings may cause stainless steel flatware to rust and pit if allowed to remain in contact with the surface for a period of time. Therefore, it is best to rinse these food soils off stainless steel flatware unless the dishwasher is to be operated soon after loading.
- If your dishwasher drains into a food waste disposer, make certain the disposer is completely empty before starting the dishwasher to provide for proper draining.
Loading Your Dishwasher
Seldom will households have identical dishes. The number and type of articles used will vary daily. Your dishwasher is designed to be flexible and accommodate a wide variety of dishes and utensils. The following instructions and diagrams will help you become familiar with your dishwasher. With experience, you will learn the best arrangement for your particular needs.
General Recommendations:
- Place all items on the racks so they are separated and face the center to ensure the water spray will reach the soiled surfaces. Do not allow items to extend out of the racks.
- Make sure the movement of the upper and lower spray arms is not blocked by items hanging below the lower rack or tall articles in the upper rack.
- Ensure the free flow of water to the detergent cup by not blocking it with large items.
- Larger, flat, lightweight items (such as plastic covers) may be wedged next to the silverware basket or along the sides and back of the racks.
- The wash tower rises through the center of the lower rack during the cycle. For the best cleaning results, avoid blocking it or loading tall articles next to it.
Upper Rack
The upper rack is designed to hold glasses, cups, saucers, small plates, bowls, etc. Bowls fit securely in the back right half of the top rack. Small plates, such as salad plates or saucers, can be loaded in front of the bowls, facing the center. Glasses and cups of varying sizes can be loaded with flexibility in the center and left side. If additional space is needed for loading small plates, the left set of rack tines can also be used.
When loading glassware, leave a small space between each piece so they do not touch each other during the wash cycle. Do not place glasses over the tines. Instead, rest them against the side of the rack or tines.
Lower Rack
Large dinner plates and other dishes may be placed in any convenient location in the lower rack with soiled surfaces facing the center. Small plates, saucers, or shallow bowls may be loaded in the elevated area behind the wash tower.
The back half of the lower rack can accommodate either large dinner plates or two parallel rows of smaller plates. The right side has wider spacing to accommodate large baking pans and bowls.
Fold Down Shelf and Removable Tray
A fold-down shelf can be found on the left side of the upper rack. It will hold tall, difficult-to-load items such as long-handled spoons, wire whisks, spatulas, and knives. When the shelf is down, small glasses and cups can be loaded underneath it. The shelf can be raised to load taller glasses and mugs.
A removable utensil tray sits on top of the upper rack and holds long, awkward items such as spatulas, serving spoons, knives, etc. When using the tray, be sure items do not block the upper wash arm.
Lower Rack Details
The left side of the lower rack has a section of lift-out tines. When in place, the tines will hold plates of various sizes. To remove the tines, press inward on the front portion of the section and lift up to remove.
Use the covered section for small, lightweight articles such as measuring cups and spoons, small plastic items, baby spoons, etc. Lower the cover to keep these items in place.
When removed, wide and tall items such as Jenn-Air grill accessory parts, muffin tins, baking pans, and casserole dishes can be placed in this section.
Using Detergent and Rinse Aid
Detergent
Use only a powder or liquid detergent designed for an automatic dishwasher. Never use soap, laundry detergent, or hand dishwashing detergent in your dishwasher, as it will cause severe oversudsing. Use fresh detergent and store it in a cool, dry place (not under the kitchen sink).
Recommended Amount to Use
The amount of detergent to use depends on the water hardness (measured in grains per gallon - gpg) and the amount of soil on the dishes. Generally, detergent amounts should be increased for harder water and heavier soil.
Too little detergent can result in poor cleaning, hard water filming and spotting, and poor drying. Overuse of detergent (especially in chemically softened water) can cause permanent etching (cloudiness) of glassware. For detergents with low phosphate content (8.7% or less), the usage level may have to be increased. The phosphate content is shown on the side of the box.
A basic guideline is one teaspoon of detergent for each grain of water hardness (gpg). Use a minimum of three teaspoons (one tablespoon) in soft water. Refer to the chart below.
Water Hardness* | Detergent Use |
---|---|
Soft (0-3 grains) | 3 teaspoons (fill cup to first line) |
Medium (4-9 grains) | 4-9 teaspoons (fill cup to second or third line) |
Hard (10-12 grains) | 10-12 teaspoons (fill cup to level full) |
* Your local water utility can tell you the exact degree of hardness of your water supply. In rural areas, your state university extension service can tell you how to test your water hardness.
For water hardness of 13-14 grains, add additional detergent (1 teaspoon for each grain over 12) at the beginning of the main wash portion of the cycle. (Open door, add detergent to bottom of tub, close door and dishwasher will continue through cycle.)
If water is 15 grains or harder, it will be virtually impossible to get good results with any dishwasher. The only solution is a mechanical water softener to improve water quality.
Adding Detergent
Add Detergent to Dispenser Cup Just Before You Select the Cycle and Options.
Normal or Heavy: Place the proper amount of detergent in both the Prewash and Main Wash cups. Close the lid. Detergent will be released automatically into the prewash and main wash.
Light: Place the proper amount of detergent in the Main Wash cup only. Close the lid. The detergent will be released automatically into the main wash.
Rinse & Hold
Do NOT use detergent with this cycle.
Rinse Aid
Your Blue Creek dishwasher features an automatic rinse aid dispenser, located near the detergent dispenser on the door interior. Rinse aid improves drying results and reduces spotting and filming.
To fill, turn dispenser cap counterclockwise to open. Remove cap and pour liquid rinse aid into the opening. Replace cap and turn clockwise.
The clear indicator in the center of the cap changes from dark to light when the reservoir is nearly empty. This indicates that it is time to refill the dispenser. Note: When the cap is removed and an "E" can be seen at the bottom of the rinse aid dispenser, it is empty.
Selecting Cycles and Options/Starting the Dishwasher
Control Panel Overview: The control panel features buttons for cycle selection (Heavy, Normal, Light), options (AccuTemp™, Heat Dry, Cancel, Delay Start), and a main dial for starting the cycle (Rinse & Hold, Start).
CYCLE SETTING | SEQUENCE | APPROXIMATE CYCLE TIME | APPROXIMATE WATER USE |
---|---|---|---|
Rinse & Hold Use to rinse a relatively few soiled dishes which are to be held until the dishwasher is full. Turn to Rinse & Hold on dial. |
Rinse | 5 Min. | 1.5 Gal. |
Light Use for china and crystal and for loads containing medium to light amounts of soil. Press Light button and turn the dial to Start. |
PreWash Rinse Main Wash 2 Rinses Dry |
45 Min. 25 Min. |
7.5 Gal. |
Normal Use for washing loads containing normally soiled dishes. This would include dishloads with problem soils. Press Normal button and turn the dial to Start. |
PreWash 2 Rinses Main Wash 2 Rinses Dry |
55 Min. 25 Min. |
9 Gal. |
Heavy Use for loads with heavy or dried soils. Press Heavy button and turn the dial to Start. |
PreWash 2 Rinses Main Wash 3 Rinses Dry |
65 Min. 25 Min. |
10.5 Gal. |
* The dishwasher may extend the main wash to heat the water to proper temperature. The Heating Delay indicator will light when the cycle is being extended due to low water temperature.
Options
AccuTemp™
If, for any reason, the incoming water is below 120°F, press the AccuTemp™ button to ensure the water is heated to the proper temperature for best cleaning and drying results. If the water temperature is low, the main wash will be extended and the Heating Delay indicator light will glow.
Press the Cancel button to cancel this option. This option is not available in the Rinse & Hold cycle.
Heat Dry
Select this option to provide heat for faster drying.
Cancel
Press the Cancel button to cancel the Heat Dry AND/OR the AccuTemp™ options. NOTE: If heat dry has been cancelled, a fan will still operate during the dry cycle.
Delay Start
Select this option to delay start the dishwasher for approximately 1 - 6 hours. To select, turn the Set Dial to the desired number of hours.
Indicator Lights
- On: The On light will glow during all washes, rinses, and the drying period.
- Heating Delay: The Heating Delay light indicates the main wash is being extended to heat the water to the proper temperature.
- Clean: The Clean light will glow after the drying period is completed as a reminder that the dishes have gone through a wash and dry cycle. It will remain lit until the dial is manually turned to the Off position (vertical line after the dry section).
- Delay Start: The Delay Start light will glow during the Delay time period. It will go off when the dishwasher starts.
Adding a Forgotten Item
For best cleaning, the forgotten item should be added early in the cycle.
- Unlatch the door and wait until the sound of circulating water stops.
- Open the door and add the item.
- Close the door and pause briefly before latching the door. The cycle will continue at the point it was interrupted.
To Start Dishwasher
Note: Run the water from the hot water tap to clear the line of cold water before starting the dishwasher.
After loading, press the button for the desired wash cycle (Heavy, Normal or Light). Press the button for the desired options. Set the dial to Start.
To select Rinse & Hold, set the dial at the beginning of the Rinse & Hold section. AccuTemp™ and Heat Dry are not available with this cycle.
After selecting the cycle and options, press the door until it latches. The motor will run for a minute or two before the dishwasher begins to fill. The On indicator will light.
What Can and Cannot Be Washed
Most tableware, cookware, and silverware can be safely washed in your Blue Creek dishwasher. If you have any doubts about a particular piece of dishware, check with the manufacturer to see if it is dishwasher safe. If you cannot reach the manufacturer, simply test-wash a small item for several weeks before attempting to wash an entire set. Remember: It is the user's responsibility to determine if dishware should be washed in a dishwasher.
Material | Dishwasher Safe? | Special Information |
---|---|---|
Aluminum | Yes, except anodized aluminum and some cookware. | High water temperature and detergents may affect finish. Check cleaning instructions. |
Cast Iron | No, except for Jenn-Air grill-rocks | Seasoning will be removed, and iron will rust. |
China/Stoneware | Yes, except antique or handpainted china. | Always check manufacturer's recommendation before washing. Antique handpainted or over-the-glaze patterns may fade. Gold leaf may discolor. If in doubt, test-wash a small item for several weeks before washing an entire set. |
Crystal | Yes, except antique or lightweight delicate crystal. | Always check manufacturer's recommendation before washing. Some types of leaded crystal may etch with repeated washings. If in doubt, test-wash a small item for several weeks before washing an entire set. |
Glass | Yes, except milk glass. | Milk glass will yellow with repeated dishwasher washing. |
Gold-Plated Flatware | No | Will discolor. |
Pewter | No | High water temperatures and detergent may discolor or pit finish. |
Plastics | No | Cannot withstand high water temperatures and detergents. |
Plastics (If labeled "dishwasher safe") | Yes | Always check manufacturer's recommendation before washing. Plastics vary in their capacity to withstand high water temperatures and detergents. |
Stainless Steel | Yes | Run a Rinse & Hold Cycle if not washing immediately. Prolonged contact with foods containing salt, vinegar, milk products or fruit juice could damage finish. |
Sterling Silver or Silverplate (except those with commercial "darkening") | Yes | Run a Rinse & Hold Cycle if not washing immediately. Prolonged contact with food containing salt, acid or sulfide (eggs, mayonnaise, and seafood) could damage finish. Commercial "darkening" may be removed by detergent. Note: Do not wash with stainless steel or copper. |
Tin | No | May rust. |
Wooden Items | No | Always check manufacturer's recommendation before washing. Wood may warp, crack, or discolor. |
Special Tips
For Best Results
Hot Water is a Must
Hot water dissolves and activates the dishwashing detergent, dissolves grease on dishes, and helps dry glasses spot-free. Make certain all loads are washed in hot water. Ways to have a reliable hot water supply:
- Maintain a minimum of 120°F water supply at the central water heater. To check water temperature, refer to page 4.
- Let the water from the hot water tap run to clear the line of cold water before selecting a cycle.
- Let the water heater recover if you have recently done laundry.
- If your hot water is below 120°F, it will be necessary to select the AccuTemp™ option to achieve good results. AccuTemp™ will add heat during the main wash and thermostatically check the water temperature. If the proper temperature is not reached during the standard main wash time, the heating delay indicator will light and the cycle will be extended until the temperature is reached.
Use Enough Detergent
For proper soil removal and to prevent filming, etching, and spotting, an adequate amount of detergent must be used. We recommend 1 teaspoon of detergent per grain of water hardness with a minimum of 3 teaspoons. See page 7 on adding detergent.
Use a Rinse Aid
Using a rinse aid improves drying results and reduces spotting and filming. See page 7 for instructions on using a rinse aid.
Load the Dishwasher Properly
To ensure that all soiled surfaces get adequate wash action, carefully follow the instructions for loading the dishwasher (See pp. 4-6). Make sure nothing extends above or below the racks to interfere with the movement of the upper or lower spray arms.
Select the Proper Cycle
The cycle needed depends on the amount of food soil. See page 8 for cycle descriptions.
Select Heat Dry
For faster drying, select Heat Dry.
Water Conditions
Hard Water Deposit
If an unusual amount of calcium is in the water, a lime film or deposit may eventually build up on the dishes and interior surface of the dishwasher. You may first notice this as "cloudy" glasses.
To determine if the film on the glasses is due to hard water, soak a glass approximately 15 minutes in undiluted white vinegar. Rinse and dry. If film is removed, it is due to hard water (if not removed, see Soft Water Etching).
To correct:
- Increase the amount of detergent used according to the degree of water hardness. (See p. 7.)
- Check the water temperature. (See p. 4.)
- Use a rinse aid to improve the sheeting action of the water. (See p. 7.)
To remove film from dishwasher interior, try one of the following:
- Remove with a damp cloth and a mild scouring powder.
- Start empty dishwasher on Rinse & Hold cycle. During fill, open door and add 1/3 cup RoVer Rust Remover to water. Allow dishwasher to complete cycle. Do not use detergent. Follow with a regular detergent wash.
Soft Water Etching
If the cloudy film is not removed after soaking in vinegar (previous procedure), then the condition is etching. This permanent film occurs in unusual conditions under which the surface of the glass is pitted or eroded. It is permanent.
In the beginning stages, etching may be identified by a "rainbow" look—shades of blue, purple, brown, or pink may be seen when the glass is held at an angle to the light. In advanced stages, the surface of the glassware appears frosted, spotted, or cloudy.
Certain types of glassware will etch in any dishwasher with the combination of soft water (especially mechanically softened), an excessive amount of detergent, heat, and prerinsing. There is no relationship to the cost or quality of the glass.
To prevent:
- Adjust the amount of detergent to the degree of water hardness. (See p. 7.)
- Lower the water temperature to 120°F. (See p. 4.)
- Avoid using the Heat Dry drying option.
- Do not manually pre-rinse dishes before loading in dishwasher. Pre-rinsing prior to loading to remove all food soil aggravates etching.
Rust
Sometimes the dishes or the interior of the dishwasher may turn a brown, red, or black color if iron or manganese is in the water. To remove discoloration from the dishwasher interior, dishes, and glassware (no metal items):
- Select a rust removing compound, such as RoVer Rust Remover. It is available from dealers by using Part No. 057961.
- Start empty dishwasher on Rinse & Hold or rinse portion of the cycle. During fill, open the door and add 1/2 cup RoVer Rust Remover to the water. Allow the dishwasher to complete the cycle.
- Follow with a detergent wash.
The only permanent solution is to install special filters which can remove iron and manganese from the water.
Energy Saving Tips
You can help save energy if you:
- Wash full loads. Running a half-filled dishwasher uses the same amount of electricity and hot water as a fully loaded machine.
- Do not pre-rinse normally soiled dishes. Select the correct cycle for the load and use the recommended amount of detergent for good washing results without hand rinsing.
- Load correctly for best washing results. Incorrect loading may cause poor washing and the need to prewash all or part of the load.
- Use the Light cycle when dishes are lightly soiled. It uses less hot water and energy than other cycles.
- Fan dry dishes (without heat) when you don't need them dried quickly. Allow longer drying times (overnight).
- Use your dishwasher during off-peak hours. Local utilities recommend this to avoid heavy usage of energy at certain times of the day. Check with your utility company to see if off-peak rates exist.
Caring for the Dishwasher
The interior is normally self-cleaning. Occasionally check the bottom of the dishwasher tub and clean out pieces of food which may collect there.
Periodically clean the bottom edge of the dishwasher door liner. Food and liquids drip onto this area when the dishwasher is loaded.
If you notice an odor in your dishwasher, it may be due to a strong "chemical" or chlorine odor from the dishwasher detergent. Using a different detergent, especially a lemon scented one, will probably eliminate the odor. In some instances, the smell of the rinse aid may be strong. Purchase a fresh package and see if it is better. Lastly, if the dishwasher is run only every couple of days, an odor may develop. Use the Rinse & Hold cycle daily to remove any food soil that may cause an odor.
To remove an odor, try one of the following:
- Place baking soda in both sides of the detergent dispenser. Select the Light cycle and let the dishwasher run for about 20 minutes. Stop the dishwasher by unlatching the door and let stand overnight. Then, restart the dishwasher by latching the door and let it complete the cycle.
- Select the Light cycle and let the dishwasher fill with water. Then open the door and pour 1/4 cup of chlorine bleach into the bottom of the dishwasher. Latch the door and let the dishwasher complete the cycle. Do not use detergent.
Clean the control panel and front panel with a soft damp cloth and liquid spray cleaner. Do not use any abrasive powders or cleaning pads.
Winter Storage
CAUTION: To protect against rupture of fill valve, BE SURE the water lines leading to the dishwasher are well protected against freezing.
- Run dishwasher through a cycle using detergent. If an odor remains, repeat using baking soda in the dispenser cup or adding 1/4 cup of chlorine bleach in the bottom of the tub. Clean the bottom edge of the door and front lip of the tub with a baking soda and water solution.
- Turn the water supply off and set the dishwasher to drain (select Rinse & Hold cycle). Once Rinse & Hold is completed, open the door and return Timer to Off.
- Disconnect the electrical supply.
- Place a pan under the drain outlet. Disconnect the flexible tubing from the pump and drain the water into pan by pushing down on drain arm lever. Reconnect hose and secure clamp.
- Prop the door open.
To restore service, turn on the electricity and water supply. Select a wash cycle and let the dishwasher complete the cycle. Check connections to make sure they are water tight.
Before You Call For Service
Check these points if your dishwasher...
Leaves food soil on dishes
- Check to see that the water heater is set to deliver a minimum of 120°F water at the faucet.
- Turn on hot water at kitchen sink before running the dishwasher to be certain that hot water is entering the first wash cycle.
- Select the AccuTemp™ option.
- Check water hardness. For extreme hard water conditions, it may be necessary to install a mechanical water softener.
- Use the amount of detergent recommended for your water hardness, and be sure it is put in the dispenser as directed previously.
- Use fresh high phosphate detergent that is not caked. Store detergent in a cool, dry place.
- Select proper cycle for soil level of dish load.
- Be sure dishes are loaded properly with nothing blocking the path of the wash arms, center spray nozzle, or detergent dispenser.
- Check for nesting of dishes that prevents water from reaching all surfaces.
- Check to make sure glasses are not loaded over prongs.
Leaves glassware cloudy or spotted
- Adjust the detergent amount to your water hardness as described earlier in this book. Avoid overuse or underuse of detergent.
- Check to see that the water heater is set to deliver a minimum of 120°F water at the faucet nearest the dishwasher. Avoid extremely high or low temperatures.
- Use a rinse aid such as Jet-Dry.
- Do not pre-rinse dishes before loading them into the dishwasher.
- Refer to Water Conditions for more information. (See pp. 11-12.)
Does not dry properly
- Be sure the Heat Dry option is selected.
- Use a rinse aid.
- Check to see that the water heater is set to deliver a minimum of 120°F water at the faucet nearest the dishwasher. Run water and check temperature with a candy thermometer.
- Increase detergent use according to water hardness.
- Check for improper loading and do not overload. Dishes should not nest together.
- Plastic items have a porous surface and tend to hold water. Towel drying may be required. Glasses, cups, etc., with concave bottoms will hold water.
Stains or discolors dishes
- Aluminum utensils can leave marks when they rub against other things. Load properly.
- Iron deposits in the water can leave a yellow or brown film on dishes. You may desire to have a special filter installed in the water supply line, or periodically use RoVer Rust Remover. (See Water Conditions, pp. 11-12.)
Cycle takes too long
(Heating Delay light stays on)
- The AccuTemp™ option has been selected, which will extend the cycle to heat water thermostatically when water temperature is low.
Clean light remains on
- Turn dial slightly clockwise until light shuts off.
Seems noisy
- Water circulation noise is normal.
- Humming during drain is normal.
- Dishes may not be loaded properly. Dishes should not be touching one another.
- Wash arm may be hitting an item when rotating. Load items so nothing blocks the wash arm.
- Chopping or grinding noise may be heard during the cycle when the internal food disposer is chopping food.
- Detergent cup lid hits door liner when dishwasher door is opened at end of cycle and is normal.
- Installation (location, flooring, cabinetry, etc.) can affect noise level.
- Water valve hiss during fill is normal.
Does not run properly/Won't fill
- Be sure door is tightly closed and latched.
- Check to see that water is turned on.
- The cycle is not properly selected. Be sure the dial is turned far enough or the cycle button is completely depressed.
- Motor runs 1-2 minutes before fill begins.
- Check your home's circuit breaker or fuse box.
- Inlet hose may be kinked.
- Water inlet valve may be clogged with sediment and in need of cleaning.
Does not drain properly
- Check to see that the cycle has been completed.
- Drain hose may be kinked.
- Check your home's circuit breaker or fuse box. Reset if necessary.
- Food is backing up in the pipes at the sink. If hooked up to a food waste disposer, be sure to run the disposer regularly.
- Some water is normal and keeps seals from drying.
Detergent cup did not empty completely
- Check to see that the cycle has been completed.
- Be sure dispenser is not blocked from wash action.
- Be sure dispenser is not wet when detergent is added.
- Make sure large items placed in the front right corner of upper rack are not blocking the detergent cup.
- Use fresh detergent. Store in dry, cool place.
Leaks
- Check to see that the dishwasher is level as described in the Installation Instructions.
- Suds can cause the unit to overflow, so measure detergent carefully. Try another brand of detergent. Use only detergents designed for automatic dishwashers.
- Make sure you follow directions on how to add a forgotten item.
Has an odor
- Soiled dishes held too long in the dishwasher can create an odor. Use the Rinse & Hold cycle.
- Dishwashers will have a "new" smell when first installed.
- Dishwasher not draining properly. (See "Does not drain properly")
Chips dishware
- Be sure dishes are loaded according to the instructions so they do not strike together from the wash action.
- We do not recommend washing fine antique china and crystal in the dishwasher.
- Do not load glasses over rack tines, or allow to touch each other.
- Do not overload.
Warranty
Full One Year Warranty: Any part which fails in normal home use during the first year after the date of original retail purchase will be repaired or replaced free of charge.
Limited Two Year Warranty: Any part which fails in normal home use during the second year from the date of original retail purchase will be repaired or replaced free of charge for the part itself, with the owner paying all other costs, including labor.
Limited Five Year Warranty on Wash System and Solid State Controls: Any parts of the system including the complete power module assembly, center spray nozzle, spray arms, top wash arm hose, motor, AND—on Computer Touch Control Models only—any microprocessor and touchpad assemblies which fail in normal home use during the second through the fifth year from the date of original retail purchase will be repaired or replaced free of charge for the part itself, with the owner paying all other costs, including labor.
Limited Five Year Rack Warranty (Available on Select Models): Should the Duralon coated racks rust during the five year period starting from the date of original retail purchase, repair or replacement will be made free of charge for the part itself, with the owner paying all other costs, including labor.
FULL TWENTY Year Warranty Against Leaks on Dishwasher Tub and Door Liner: Should a water leak develop in the tub or door liner in normal home use during the TWENTY YEAR period starting from the date of original retail purchase, repair or replacement of the tub and/or door liner will be made FREE OF CHARGE.
These full warranties and the limited warranties apply when the appliance is located in the United States or Canada. Appliances located elsewhere are covered by the limited warranties only, which include parts which fail during the first year.
Canadian Residents: This warranty covers only those appliances installed in Canada that have been listed with Canadian Standards Association unless the appliances are brought into Canada due to transfer of residence from the United States to Canada.
To Receive Warranty Service:
- First: Call or write the Blue Creek dealer from whom your appliance was purchased or the authorized service firm designated by the dealer. If you have moved from the selling dealer's service area, call or write any authorized Blue Creek dealer or authorized service firm at your new location. Check the telephone directory yellow pages to identify the dealer or service firm in your area.
- Second: Should your contact with the dealer or the service firm fail to satisfactorily resolve the problem, contact the manager of the dealership or the manager of the service firm for assistance.
- Third: Should you not receive satisfactory warranty service from one of the above or need help in identifying an authorized service firm, write Jenn-Air Customer Assistance, c/o Maytag Customer Service, P.O. Box 2370, Cleveland, TN 37320-2370, and arrangements for warranty service will be made. If the problem is urgent, call Jenn-Air Customer Assistance, c/o Maytag Customer Service at (800) 688-1100.
When contacting Jenn-Air Customer Assistance, c/o Maytag Customer Service, be sure to include the model and serial number of your appliance, the name and address of the dealer from whom you purchased the appliance, and the date of purchase.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Should you still have a problem, write to: Major Appliance Consumer Action Program, 20 North Wacker Drive, Chicago, Illinois 60606. MACAP is an industry-sponsored but independent group of consumer experts who receive and act on complaints from appliance owners.
NOTE: When writing about an unsolved service problem, please include the following information:
- (a) Your name, address, and telephone number;
- (b) Model number and serial number (found on the upper left corner of the tub opening) of your appliance;
- (c) Name and address of your dealer and date the appliance was bought;
- (d) A clear description of the problem you are having;
- (e) Water hardness, detergent brand and amount, water temperature, and cycle used.
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