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Panel Compatibility Chart - Uplink Security Solutions
Instruction Manual for Uplink models including: 5530UDM Software Modem Universal 5G Ready Cellular Alarm Communicator, 5530UDM, Software Modem Universal 5G Ready Cellular Alarm Communicator, Universal 5G Ready Cellular Alarm Communicator, Ready Cellular Alarm Communicator, Cellular Alarm Communicator, Alarm Communicator
Product ation - Uplink Security Solutions
File Info : application/pdf, 14 Pages, 4.70MB
DocumentDocumentUplink Security Software Modem Installation Software Modem Installation Uplink's software modem allows remote Uploading & Downloading from panels. It helps the installers to perform configuration changes or download the event history of the panel remotely. Uplink's software modem currently supports DLS 5, DLS 2002, Compass 2.0, DL900, DLX900 software. Note: The 5530M communicator needs an additional 5530UDM module in order to complete the remote upload/download. Note: All six wires must be connected between the 5530M communicator and the 5530UDM module. 2 of 14 Software Modem Installation Step 1 Launch the "UplinkUDMModemSetup.msi" installation file by double clicking on it. (Pie. 1) Note: If Microsoft Defender tries to prevent the installation, go through "More info"> "Run anyway': Press "Next" to proceed. (Pie. 2) Pie. 1 Pie. 2 The installer wm guide you through the steps required lo install M2M UOL Modem on your computer. ,/ Cil WARNING: This computer program is protected by copyright law and intemational treaties. Unauthorized duplication or dislribution of this program, or any portion of it, may result in severe civil or criminal penalties. and will be prosecuted to the maximum extent possible under the law. 3 of 14 Step2 Press "Next" without changing the preconfigured installation location. (Pie. 3) Then start the installation. (Pie. 4) Note: Do not stop an installation in progress. Pie. 3 Software Modem Installation Pie. 4 The installer will install Ma.A UDL Modem to the following folder. To install in this folder. click ·Next". To install lo a different folder. enter it below or click Eolder: IC:\Pl'ogram Files (x86)\M2M Services\M2M UOL Modem\ Browse ... Disk Cost... Install M2M UOL Modem for yourself, or for anyone who uses this computer: @Everyone 0.Justme The installer is ready to install M2M UOL Modem on your computer. 4of 14 Software Modem Installation Step3 After the installation is complete, press the "Close" button to exit the wizard. (Pie. 5) A shortcut with a name "Uplink UDL modem" should appear on your desktop. Open the program by double clicking on it. (Pie. 6) Pie. 5 Pie. 6 5 of 14 Software Modem Installation Step4 Pie. 7 Enter your dealer/installer credentials. (Pie. 7) They are the same as the ones you use for the Uplink administrative portal. Steps You must select two COM ports that will be used for the Uplinksoftware modem the first time you log into the program. The Pie. 8 "Modem COM port" configuration must be also set up into DSC, Honeywell and NX (lnterlogix I GE) UDL software as modem. Note: The "Internal COM port" you set must be reserved only for the Uplink software modem use! Note: The selected COM ports in Pic.8 are just an example. However, by default COM9 is set, as some of the softwares for UDL do not support ports above 10th. After selecting the two ports, press "OK" to create the virtual pair and then open the modem. P a - - t e c t the COM porta to,- JOUf M2M UOL Modem - o o · ... NemalCOMportl=:....i.J I Qt( i;) - - loo D Showlootmo - Comea 6 of 14 Software Modem Installation Step6 Navigate to the dropdown menu and select the desired panel type. (Pie. 9) Press "CONNECT" to start the software modem's session. (Pie. 1O) Open the manufacturer's panel software. Note: If a COM port change is needed, press "SETTINGS" and change it. To do it the modem has to be disconnected. Note: If you use NX (lnterlogix / GE) panels you have to go through Steps 7 to 11 as well. If you use Honeywell or DSC panels no further steps are required. ..; COM9 - MZM UDL Modem 1014 85 Panel: DSC -- Pro VISTA VISTA BIG 12N UDL lease NXS TEXECOM PARADOX V CONNECT £:l SETTINGS hi' 06/2020 11: 15: 29 --- ta CCM9 (Application) and CXMlO (internal) n aerial port to CCM9 Pie. 9 - COM9 - MZM UDL Modem 10 14 85 Panel: DSC I J a v ooNNECT sETTINGs --- Program started at 04 06 2020 11: 15: 29 --- M2M UDI.. Modem i uaing port CCN9 (Application) d CCIUO Cinternal) Pl@aae, aet your application aerial port to CXM9 Pie. 10 I 7 of 14 Software Modem Installation Step 7 - NX (lnterlogix / GE) panels only Pie. 11 Open "Device Manager': (Pie. 11) Step 8- NX (lnterlogix / GE) panels only Select "Ports (COM & LPT)" or"Virtual Serial Ports" from the list of items. (Pie. 12) Navigate to "Action" and select "Add legacy hardware': (Pie. 13) P devicema SH"Mb11tSU1t1 CID Device Manager file Action :iiew Jjelp + · d}EJ 6 rm > _ Disk drives > Display adapters > Finnware > Human Interlace Devices > . . . IOE ATNATAPI controllers > ' Imaging devices lntel(R) Dynam1e Platform and Thermal Frameworic > Keyboards > I Mice and other pointmg devices > ·Monitors > · Networlo: adapters > i . ' Other devices Print queues > !ril Printers C Processors > I Security devices r> c:J Sensors > Software components > I Software devices lil > Sound. video and game controll«s > Storage controllers System devices Pie. 12 - 0 X Pie. 13 aa Device Manager File Action View Help · >--> Scan for hardware changes Addlegocy-rw Devices and Printers Properties Help t,-...j.;j_irijiiiiiijffliiiiiii-,"'1!!1ffl'll!l!l"!ll-r,/,.rameworlo: I > Keyboards > Mice and other pointing devices > Monitors > · Networlcadapters > l ' Othl!t" devices > !ril Print queues !i=ilPrinters > C Processors I Security devices r> C J Sensors Software compon«1ts 4 > I Software devices > Sound, video and game controllers > Storage controllers > System devices > i Univ«sal Serial Bus controllers > i j Virtual Senal Ports (Elt1ma Softwate) > G=il WSO Print Provider Add a legacy (non Plug and Play) device to the computer. - Open Device Manager Cont,olp,rvl - 0 X 8 of 14 Software Modem Installation Step 9- NX (lnterlogix / GE) panels only Pie. 14 In "Add Hardware Wizard" press "Next': (Pie. 14) Mark "Install the hardware that I manually select from a list (Advanced)" and press "Next': (Pie. 15) Then select "Modems" and press "Next': (Pie. 16) Welcome to the Add Hardware Wizard This wizard helps you install driver software to support older devices that do not support Plug-and-Play and 'Nhich are not automatically recognized by Windows. You should only use this wizard if you are an advanced user or you have been directed here by technical support. If your hardware came with an installation CD, it is recommended that you click Cancel to close this wizard and use the manufacturer's CD to insta,I this hardware. Add Hardware The wizard can help you install other hardware Pie. 15 To continue, didc N e xt Pie. 16 Add Hardware From the list below, select the t y p e of hardware you are installing Cancel The wizard can search for other hardware and automatically install it for you. Or, if you know exactly which hardware model you want to install, you can select it from a list. What do you want the wizard to do? I I I 0 Search for and install the hardware automatically (Recommended) ®!Install the hardware that I manually select from a list (Advanced) Cancel If you do not see the hardware category you want, click Show All Devices. Common hardware types: 1-po serial adapters rk adapters S Legacy Device Perception Simulation Controllers < ,eack Cancel 9 of 14 Software Modem Installation Step 10 - NX (lnterlogix / GE) panels only Mark "Don't detect my modem; I will select it from a list': then press "Next': (Pie. 17) Afterwards, select "Standard Modem Types': select "Standard 300 bps Modem': and press "Next': (Pie. 18) Add Hardware Wizard Install New Modem Do you want Windows to deted your modem? Windows will now try to detect your modem. Before continurlg, you should: 1. If the modem is attached to your computer, make sure ti is turned on. 2. Quit any programs that may be using the modem. Click Next when you are ready to continue. I I ' [Ron't detect my modem; I wil select nfrom a list) Pie. 17 <ck Cancel Add Hardware Wizard Install New Modem Pie. 18 Select the manufacturer and model of your modem. If your modem is not listed, or if you have an installation disk, dick Have Disk. Manufacturer (Standard Modem Types) ones Models Communications cable between two computers puters ps Standard 2400 bps Modem This driver is digitally signed. Tell me why driver signing is important tlave Disk_ < ,eack Next> Cancel 10 of 14 Software Modem Installation Step 11 - NX (lnterlogix / GE) panels only Mark "Selected ports': (Pie. 19) Select "COMxx" where COMxx is the same COM port, as the one you selected in "Step 5" as a "Modem COM port': (Pie. 19) Press "Next" to proceed (Pie. 19) and then press "Finish" to finish the installation of the modem. (Pie. 20) Add Hardware Wizard Install New Modem Select the port(s) you want to install the modem on. You have selected the following modem: !Standard 300 bps Modem On which ports do you want to install it? r., lo Selected ports I Pie. 19 Add Hardware Wizard Install New Modem Modem installation is finished! Your modem has been set up successfully. lf you want to diange these settings, double-dick the Phone and Modem Options icon in Control Panel, dick the Modems tab, select this modem, and then dick Properties. Pie. 20 II II <cl< tjext> Cancel tB:J Ba_d<_ Cancel < 11 of 14 Software Modem Installation "No UDL License" Error Message If you receive the error message "Error: Login user has no UDL licenses" (Pic.21), then you do not have a license for the Uplink software modem. In such case you need to contact your Uplink products' supplier. -.:! COM9 · Uplink UDL Mocfctm 1,0,H,85 f>an,ef; DSC .., COH ECT m SETTll'IJGS --· PT09r t.arted at ,1112020 2:38:11 P M · - - Ple-.a.se ·e-t yoar application · e r i a l port t o CO(J Noidem. ·t&tQ. 11,TN,xte, t.au, · Wai tJ.n oru,e,ct CLO!irNC TUm ' FlL. , t()ptln.Tur'ln l f111i,l.-c! I FR..RCJR. Lo.g, n \ia·r- I · no UDL 1i e na. ·l Connected to decv1ce 12 1, t:mi:. 11,o,;;i,.nu· r na· no uu licorn.ae· rl(i;adam. 111ta.1.ta.. ATN.:.de CLOSING 'l"UNNE I.. Pie. 21 X 12 of 14 Uplink Security techsupport@uplink.com info@uplink.com 888-987-5465 A full list of the supported panels can be found at: Compatibility List of Uplink Communicators https://www.uplink.com/panel-compatibility-chart/ 14 of 14