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Instruction Manual for SERVER models including: 101297 Multi Condiment Dispenser, 101297, Multi Condiment Dispenser, Condiment Dispenser, Dispenser
Thank you for purchasing the IxD™ Series MULTI ™ Condiment Dispenser. This unit dispenses up to six condiments with a push o
2 days ago — cleaning process, mix a packet of Kay-5 sanitizer with water between. 75° and 90° F following the instructions on the packet. Have at least 2L of solution per ...
3 giorni fa — Manual #IxDM Multi 101812 061424. Multiple Motor Models models description capacity motors included. # of 101799. Jumper Cables. 101877. 101883. (no drip tray).
File Info : application/pdf, 18 Pages, 5.76MB
DocumentDocumentModel: General Market Dispense up to six signature sauce and condiments from a single automated system, ensuring accurate flavor and faster service every day. Electronic Dispense WI-FI Thank you for purchasing the IxDTM Series MULTI+TM Condiment Dispenser. This unit dispenses up to six condiments with a push of a button and is clean-in-place certified for easy clean-up. SIMPLIFYING CONDIMENT MANAGEMENT Safety WARNING ELECTRICAL SHOCK COULD OCCUR This unit must be earthed or grounded. This requires all three prongs (terminals) on cord plug to be plugged into power source. Patent Pending Pending Pending Pending Multi+TM Models According to food and safety regulations, most foods must be stored and/or served at certain temperatures or they could become hazardous. Check with local food and safety regulators for specific guidelines. Be aware of the product you are serving and the temperature the product is required to maintain. Server Products, Inc. cannot be responsible for the serving of potentially hazardous product. IMPORTANT Clean, rinse, sanitize, and dry parts according to local sanitization requirements. PATENT PENDING model/item 101297 101287 101795 101796 101797 101798 2 description Multi+TM Condiment Dispenser Dispensing Head Only with Drip Tray Assembly Multi+TM Condiment Dispenser Dispensing Head Only without Drip Tray Assembly Multi+TM Condiment Dispenser Pouch Model - Below Counter - Primary Multi+TM Condiment Dispenser Pouch Model - Below Counter - Secondary Multi+TM Condiment Dispenser Direct Pour Model - Below Counter - Primary Multi+TM Condiment Dispenser Direct Pour Model Below Counter - Secondary capacity NA NA (2) 1.5 or 3 Gallon Fitmented Pouches (2) 1.5 or 3 Gallon Fitmented Pouches (2) 1.5 Gallon Direct Pour Vessels (2) 1.5 Gallon Direct Pour Vessels Manual #IxDM_Multi+_101812 061424 Multi+TM Models model/item 101876 description Multi+TM Condiment Dispenser Dispensing Head with Drip Tray Assembly (101297) with Pouch Model - Below Counter (101795) capacity (2) 1.5 or 3 Gallon Fitmented Pouches 101879 Multi+TM Condiment Dispenser Dispensing Head with Drip Tray Assembly (101297) with Direct Pour Model - Below Counter (101797) (2) 1.5 Gallon Direct Pour Vessels 101877 Multi+TM Condiment Dispenser Dispensing Head with Drip Tray Assembly (101297) with (1) Pouch Model - Below Counter Primary (101795) & (1) Secondary (101796) (4) 1.5 or 3 Gallon Fitmented Pouches 101880 Multi+TM Condiment Dispenser Dispensing Head with Drip Tray Assembly (101297) with (1) Direct Pour Model - Below Counter Primary (101797) & (1) Secondary (101798) (4) 1.5 Gallon Direct Pour Vessels 101878 Multi+TM Condiment Dispenser Dispensing Head with Drip Tray Assembly (101297) with (1) Pouch Model - Below Counter Primary (101795) & (2) Secondary (101796) (6) 1.5 or 3 Gallon Fitmented Pouches 101881 101882 101885 Multi+TM Condiment Dispenser Dispensing Head with Drip Tray Assembly (101297) with (1) Direct Pour Model - Below Counter Primary (101797) & (2) Secondary (101798) (6) 1.5 Gallon Direct Pour Vessels Multi+TM Condiment Dispenser Dispensing Head without Drip Tray Assembly (101287) with Pouch Model - Below Counter (101795) (2) 1.5 or 3 Gallon Fitmented Pouches Multi+TM Condiment Dispenser Dispensing Head without Drip Tray Assembly (101287) with Direct Pour Model - Below Counter (101797) (2) 1.5 Gallon Direct Pour Vessels 101883 Multi+TM Condiment Dispenser Dispensing Head without Drip Tray Assembly (101287) with (1) Pouch Model - Below Counter Primary (101795) & (1) Secondary (101796) (4) 1.5 or 3 Gallon Fitmented Pouches 101886 Multi+TM Condiment Dispenser Dispensing Head without Drip Tray Assembly (101287) with (1) Direct Pour Model - Below Counter Primary (101797) & (1) Secondary (101798) (4) 1.5 Gallon Direct Pour Vessels 101884 Multi+TM Condiment Dispenser Dispensing Head without Drip Tray Assembly (101287) with (1) Pouch Model - Below Counter Primary (101795) & (2) Secondary (101796) (6) 1.5 or 3 Gallon Fitmented Pouches 101887 Multi+TM Condiment Dispenser Dispensing Head without Drip Tray Assembly (101287) with (1) Direct Pour Model - Below Counter Primary (101797) & (2) Secondary (101798) (6) 1.5 Gallon Direct Pour Vessels 3 Parts Above Counter A B C A· Multi+ Dispensing Head Assembly - 101297 (includes drip tray) & 101287 (no drip tray) B· Drip Tray Assembly - 101685 C· Locking Ring (Nut) - 101300 Not Shown Items that are Part of Head Assembly · 72" Tubes (6) - 101543 - Depending upon the model, not every tube will be in use. Keep red plug in the end of unused tubes. · 6' USB-C cable - 101053 · 3' USB Cable - 101677 REPLACEMENT PARTS 101685 - DRIP TRAY ASSEMBLY 101322 - POUCH SUPPORT 101681 - DIRECT POUR BIN & LID ASSEMBLY 101465 - DISPENSING CAP WITH THREAD SEAL 101050 - 1/2 HOSE BARD CONNECTOR 85264 - CONNECTOR, ADAPTER, 16MM 101066 - CLAMP, TURN-KEY, SIZE 6, 3/8-7/8 101055 - 24" SHORT TUBING 100992 - POWER SUPPLY 101818 - AC PLUG CABLE 101039 - WIREWISE RACK 3-GALLON 101300 - PLASTIC LOCKING RING (NUT) 101799 - 32" JUMPER CABLE 101322 - 1.5 GALLON POUCH SUPPORT 101793 - MOTOR ASSEMBLY - PRIMARY 101794 - MOTOR ASSEMBLY - SECONDARY 82049 - 11" BRUSH 82526 - 21" BRUSH GENUINE OEM PARTS 4 Manual #IxDM_Multi+_101812 061424 Parts Below Counter Pouched Models E D F G D· Pouch Support (2) - 101322 E· 16mm Connector Adapter (2) - 85264 F· Dispensing Cap (2) - 101465 G· 1/2 Hose Barb Connector (2) - 101050 H· Shelf - 101039 ·I Motor Assembly - 101793 - Primary / 101794 - Secondary J· WireWiseTM Shelf - 101039 K· Power Supply 100992 & AC Cable 101818 ·L Turn-Key Clamps (6) - 101066 M· 24" Short Tubing (2) - 101055 N· 32" Jumper Cable - 101799 - Only used when connecting a secondary motor (101794) to a primary motor (101793) J H I K M L N Below Counter Direct Pour Models O· Lid & Bin (2x) - 101681 M O N H F G I K J L 5 Multiple Motor Models models description capacity 101877 101883 (no drip tray) Multi+TM Condiment Dispenser Dispensing Head with (1) Pouch Model - Below Counter Primary (101795) & (1) Secondary (101796) (4) 1.5 or 3 Gallon Fitmented Pouches motors included (1) Primary 101793 (1) Secondary 101794 # of 101799 Jumper Cables 1 101880 101886 (no drip tray) Multi+TM Condiment Dispenser Dispensing Head with (1) Direct Pour Model - Below Counter Primary (101797) & (1) Secondary (101798) (4) 1.5 Gallon Direct Pour Vessels (1) Primary 101793 (1) Secondary 101794 1 101878 101884 (no drip tray) Multi+TM Condiment Dispenser Dispensing Head with (1) Pouch Model - Below Counter Primary (101795) & (2) Secondary (101796) (6) 1.5 or 3 Gallon Fitmented Pouches (1) Primary 101793 (2) Secondary 101794 2 Multi+TM Condiment Dispenser 101881 Dispensing Head with Drip Tray (6) 101887 Assembly (101297) with (1) 1.5 Gallon Direct Pour Model - Below Direct Pour (1) Primary 101793 (2) Secondary 101794 2 (no drip tray) Counter Primary (101797) & Vessels (2) Secondary (101798) Multiple Motor Models The primary motor (101793) has the inlet for the power supply (100992), the inlet for the USB-C cable (101053), and two inlets for the jumper cables (101799) to connect to (1) or (2) secondary motors (101794). For (6) condiment models, the primary motor (101793) should always be in the middle. For (4) condiment models, the primary motor (101793) can be on either side of the secondary motor (101794). Full Assembly - Back 101794 101793 101794 101799 6 Manual #IxDM_Multi+_101812 061424 Initial Assembly - How it should look Fully Assembled Unit Above Counter Model with Drip Tray Under Counter Under Counter Direct Pour Model Pouch Model Under Counter Direct Pour (6) Condiment Model Under Counter (6) Condiment Pouch Model 7 Assembly & Setup - What you will need You will need: Drill with 3" Drill Bit: KAY-5 Sanitizer/Cleaner Sanitizer Solution (2L per flavor) Empty Container to hold 2L (Per flavor) of sanitizer/cleaner solution Empty Container to catch flushed sanitizer/cleaner solution 1L of rinse sanitizer (per flavor) if cleaning with detergent Clean, dry towels Condiment of Choice Dry Erase Marker 8 Manual #IxDM_Multi+_101812 061424 Assembly 1 Unbox components. For Direct Pour models, prewash bin and lid (101681) and dispensing cap (101645). 2 Drill a 3" hole into counter. Drill not included. 3 With the locking ring removed from the bottom of the dispensing head threads, guide the tubes and USB cord through the hole and position the head into place on the counter. WARNING: There should be no resistance when turning the locking ring. If there is, stop and reposition the ring. Also make sure the flat surface of the ring is facing the countertop 4 Slide the locking ring over the bottom of the tubes and USB cord and fasten to the head threads through the hole in the counter. (See WARNING) 5 Place primary motor (101793) in bottom of the WireWise rack. If putting a (4) or (6) condiment model together, put secondary motor(s) (101794) in bottom of rack(s). For (6) condiment model, keep primary motor in the middle. 101794 101793 101794 6 Plug one end of the USB-C cable into the back of the primary motor (101793). Plug the power cord into the back of the motor and then plug into outlet. (See WARNING) Remove one red plug for each pump you connect to. IMPORTANT WARNING: Cord must be plugged into the unit first, before plugging into an outlet. Note that the AC plug cable is plugged into the power supply brick and then the cord coming from the brick is plugged into the back of the primary motor. 9 Assembly 7 For models with multiple motors, connect the secondary motor(s) (101794) to the primary motor (101793) with the jumper cable(s) (101799). 101799 Full Assembly - Back 101794 101793 101794 101799 8 For each pump, using a turn-key clamp, put the long 48" tube from the head on the "OUT" prong of the pump. 9 For each pump, using a turn-key clamp, put the shorter 24" tube on the "IN" prong on the motors. 10 On other end of each short 24" tube, use a turnkey clamp and insert the hose barb (101050). 12 For direct pour models, put dispensing cap (101465) onto the bottom of the direct pour vessel and then push hose barb onto dispensing cap. 10 11 For pouch models, put dispensing cap (101465) into the hose barb, and then the connector adapter (85264) into the cap. Manual #IxDM_Multi+_101812 061424 Setup 1 When you initially plugged the unit in, it powered up the dispensing head. Follow the startup screen prompts. 3 You'll be prompted to set the date and time and type of measurement. 2 Select the connection type, choose the network and add the password. 4 Select the default setup. 5 You'll then be prompted to start the cleaning process. 7 For direct pour models, pour sanitizing solution directly into the direct Sanitizer pour vessels. In step 12 of assembly, we had already connected the tubing to the vessels. 6 Prior to starting the cleaning process, mix a packet of Kay-5 sanitizer Sanitizer with water between 75° and 90° F following the instructions on the packet. Have at least 2L of solution per sauce. For pouch models, Insert the bottom of the tubing into the container with solution. 8 Be sure to place a container underneath the dispense point to catch flushed solution on top of the counter. 11 Setup 9 Start the cleaning process. Follow the on-screen prompts. There will be a step to put tubes into rinse water for pouch models or put rinse water in vessels for direct pour models if detergent is used. Step not needed if standard food safe sanitizer is used. 10 There is also a step to pull tubes out of the solution for a drying stage. For pouch models, let the tubes hang free. For direct pour models, the vessels will be empty so just let the sytem run dry. The unit can clean up to (2) lines per cleaning cycle. Repeat the cleaning cycle for additional lines. 11 When cleaning is complete, auto- 12 There are forward to the next screen. Follow default flavors the screen to select product details to choose from or customize. or you can add your own flavor by pushing the "Custom" button and follow the instructions. 13 After product details are submitted, you'll be asked to load the food product by connecting the tubes to the food product pouches or to the filled direct pour vessels and then prime. 15 Place a container underneath the dispense point to catch product during the priming process. 12 14 Write sauce type on pump sticker with dry erase marker. wtryipteeshaeurcee 16 You'll be asked to select and prime each sauce separately. After priming is complete, press and hold the icon for three seconds to leave the priming screen. Manual #IxDM_Multi+_101812 061424 How to use 1 To operate, place portion cup or food item under dispense head and push the desired sauce. 2 Pushing the icon at the bottom of the screen will take you to the menu. "About" has all the information on the unit. "Cleaning" starts the cleaning process. "Settings" takes you to a screen to adjust various settings. 3 If you'd like to change the sauce type, it is recommended to clean the unit first by going to the menu screen by pushing the icon in the upper left hand corner for three seconds and select "Cleaning" and follow the cleaning steps. Then, to change the sauce type, go to the Menu screen and press the "Settings" button and then select "Sauce Details" and follow the steps which is essentially steps 10 - 16 from the setup instructions. 13 Cleaning Sanitizer 1 Disconnect tubes from pouches or remove from direct pour containers. 2 If applicable, rinse out containers, lids and dipsensing caps and wash, rinse, and sanitize to local sanitization standards. 3 Mix a packet of Kay-5 sanitizer in water between 75° and 90° F following the instructions on the packet. 4 For pouch models, place bottom of tubes into container of at least 2L of sanitizing solution per tube. 5 For direct pour models, after sanitizing the bins, lids, and dispensing caps, reconnect tubing and pour sanitizing solution directly into direct pour bins. 6 Press and hold the icon at the bottom of the screen to get to the menu. This may be a 5 second press and hold. 7 Push "Cleaning" in the menu screen. 9 Cleaning will run the stages of the process. There is a stage to run rinse water through the system if detergent is used. Not necessary if food safe sanitizer is used. There is also a step to run the system dry for a drying stage. The unit will clean up to (2) lines per cleaning cycle. Repeat cleaning cycles for additional lines. 10 After the cleaning process is complete, with the small cleaning brush (82526) soaked in sanitizing solution, scrub the inside of the dispense point inlets. 11 With a soaked sanitizing solution cloth, wipe down underneath the dispense points. 8 Be sure to put a container underneath the dispense point to catch flushed sanitization solution. Press "Yes" to start cleaning. 12 Connect bottom of tubes to pouches of product or load product into cleaned direct pour bins. 13 Place a container under the dispense point to catch product during priming. Push each flavor until product comes out with a continuous flow. 14 14 Unit is now ready for operation. Clean exterior of unit with a clean damp cloth and dry with a clean dry cloth. Manual #IxDM_Multi+_101812 061424 Troubleshooting Problem Problem Cause Solution Power supply is not plugged into power outlet that has electrical power to it. Plug power supply into power outlet that has electrical power to it. When using a power strip, it's not plugged into a power outlet that has electrical power to it or it isn't turned on. Plug power strip into a power outlet that has electrical power to it and turn it on. Dispenser display will not power up. The under counter dispenser power supply isn't plugged into the correct motor control power inlet jack. Under the counter, the USB-C cord jack from the dispenser head isn't plugged into the correct motor control inlet jack. Under the counter, the USB-C cord is plugged into the incorrect jack from motor control enclosure to motor control enclosure There is no product in the supply pouch or direct pour bin. Plug the under counter dispenser power supply into the correct motor control power inlet jack located on the back of the encloser. Plug the USB-C cord jack from the dispenser head into the correct motor control inlet jack located on the back of the encloser. Plug the USB-C cord into the correct jack from motor control enclosure to motor control enclosure. Use a pouch that is filled with food product or fill direct pour bin with food product. Connectors are not securely attached to the product pouch, direct pour bin, or pump. Securely attach connectors to the product pouch, direct pour bin, and pump. Dispenser head will not prime. The tubing is not connected properly to the pump outlet port. Securely connect the tubing to the pump outlet port which is labeled on the front of the motor control enclosure next to the pump. The direct pour vessel/pouch fitment tubing is not securely connected to the pump inlet port. Securely connect the direct pour vessel/pouch fitment tubing to the pump inlet port which is labeled on the front of the motor control enclosure next to the pump. Pump is not operating when activated by the dispenser head unit. Ensure the USB-C cable that goes from the head assembly to the below counter assembly is plugged in. Product tubing is pinched blocking product flow Straighten out product tubing so its not through the tubing. pinched. Dispenser not working in peak performance. Product discharge opening is clogged, unclean, or Clean product discharge opening to clear out has dry product that is blocking the flow. any blockage. Tubing clamps aren't installed properly or secure. The buttons on the display head trigger the wrong motor (condiment) below the counter. Components of the system are not cleaned and sanitized. Install and tighten tubing clamps to prevent any air leaks in the system. Disconnect the tubing and attach to the proper motor so the correct condiment dispenses. Set up a cleaning regimen that meets all regulatory requirements and is done on a consistent basis. 15 Troubleshooting Problem Problem Cause Solution Dispenser head not providing desired portion. There is no product in the supply pouch or direct pour bin. Connectors aren't securely attached to the product pouch/direct pour bin or pump. Tubing is not properly connected to the pump outlet port. Direct pour vessel/pouch fitment tubing is not connected to the pump inlet port. Tubing clamps aren't installed properly or secure. Use a full supply pouch or fill the direct pour bin. Securely attach connectors to the product pouch/ direct pour bin or pump. Connect tubing to the pump outlet port which is labeled on the front of the motor control enclosure next to the pump. Connect direct pour vessel/pouch fitment tubing to the pump inlet port which is labeled on the front of the motor control enclosure next to the pump. Install and tighten tubing clamps to prevent any air leaks in the system. Product tubing is pinched blocking product flow Straighten out product tubing so its not pinched. through the tubing. Product discharge opening is clogged, unclean, or has dry product that is blocking the flow. Clean product discharge opening to clear out any blockage. Portions aren't set properly. Press and hold the digital display icon to get to the desired portion for front-of-house use. Portions aren't set properly. Not enough product in pouch or direct pour vessel. Pre-program portion size at unit setup time to get the same portion size each time - for back-ofhouse. Monitor product use throughout the day to make sure a constant supply of product is available. Supply tubing and the product tubing collapsed Remove the cap off of the supply end of the tubing due to product completely being evacuated and a to release the vacuum. vacuum is created in the tubing. 16 Troubleshooting Support Videos Setup Video http://server-products.com/multi-pouched-setupvideo.htm http://server-products.com/multi-directpour-setupvideo.htm How to Use Video http://server-products.com/multi-pouched-howtousevideo.htm http://server-products.com/multi-directpour-howtousevideo.htm How to Clean Video http://server-products.com/multi-pouched-howtocleanvideo.htm http://server-products.com/multi-directpour-howtocleanvideo.htm Server Products limited warranty This Server product is backed by a one-year limited warranty against defects in materials and workmanship. See Server-Products.com for details. General service, repair or returns Before sending an item to Server Products, contact Customer Care to request a Return Authorization Number and receive instructions on how to process the return through Parts Town. The RA Number ensures proper processing and a prompt turnaround of a replacement unit. Need help? Server Products Inc. 3601 Pleasant Hill Road Richfield, WI 53076 USA Chat with us! spsales@server-products.com 262.628.5600 | 800.558.8722 Please be prepared with your Model, P/N and Series located on the lid or base of the unit. Example: MODEL XXXX P/N ##### SERIES ##X ##X Manual #IxDM_Multi+_101812 061424 © 2024 Server Products, Inc. IxDM_Multi+_101812_RevA