Omega Appliances
Residentia Group
Residentia Support
User Manual for omega models including: OCC302KCOM Ceramic Cooktop, OCC302KCOM, Ceramic Cooktop, Cooktop
30cm Ceramic Cooktop, Knob Controls | OCC302KCOM — Omega Appliances
File Info : application/pdf, 13 Pages, 375.54KB
DocumentDocumentDesigned to Enhance EST. 98 Installation + User Manual OCC302KCOM Ceramic Cooktop 30cm V1.0 0724 omegaappliances.com.au User Manual 02 Contents 03 Welcome 04 Safety Information 09 Installation Instructions 2 Technical Specifications 13 Control Panel 14 Operating Your Cooktop 17 Cooking Guidelines 18 Care & Maintenance 19 Troubleshooting 20 Purchase Details 21 Your Receipt 22 Warranty Information OCC302KCOM User Manual 03 OCC302KCOM Residentia Group Office 165 Barkly Avenue Burnley Victoria Australia 3121 ACN 70 600 546 656 Online residentia.group omegaappliances.com.au Post PO BOX 5177 Burnley Victoria Australia 3121 Phone 1300 11 4357 Email support@residentia.group Welcome Congratulations on purchasing your new cooktop. Omega appliances are proudly owned and distributed within Australia by Residentia Group Pty Ltd. Please refer to the warranty chapter at the rear of this manual for information regarding your product's parts and labour warranty, or visit us online at: residentiagroup.com.au Here at Residentia Group, we are customer obsessed and our Support Team are there to ensure you get the most out of your appliance. Should you want to learn more about your unit, and importantly, taking care of the appliance, our Support Team are here to help. You can use our online Support Centre at any time by visiting: support.residentiagroup.com.au Or you can contact us by dialling: 1300 11 HELP (4357) It is important that you read through the following user manual thoroughly, in order to familiarise yourself with the installation and operation requirements of your appliance, and to ensure optimum performance. Again, thank you for choosing an Omega appliance and we look forward to being of service to you. Kind Regards, The Residentia Team Customer Care At Residentia Group, we strongly encourage the use of authentic spare parts to guarantee the best results. When contacting our spare parts team through 300 HELP, or by emailing parts@residentiagroup.com.au, ensure that you have the model and serial numbers on hand, which are found on your appliances' rating plate. User Manual 04 OCC302KCOM Safety Information Important Safety Instructions Before Using Your Appliance Read Carefully and Keep for Future Reference Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to. Make sure you understand all instructions and warnings. Keep the manual in a safe place for future reference, along with the completed warranty card and purchase receipt. If you sell or transfer ownership of this product, pass on these instructions to the new owner. This manual explains the proper use of your new Omega Ceramic Cooktop. Please read this manual carefully before using the product. This manual should be kept in a safe place for handy reference. This oven is a domestic appliance which has been manufactured and tested to comply with Australian and New Zealand Standards. This Ceramic Cooktop must only be installed in accordance with the instructions provided. Incorrect installation may cause harm to persons, damage property and void the product's warranty. Always follow basic safety precautions and accident prevention measures when using an electrical appliance. The following statements you will see in this booklet have these meanings: WARNING: Indicating information concerning your personal safety. Read the following carefully to avoid damage or injury. IMPORTANT: Check for any damage or marks. If you find the appliance is damaged or marked, you must report it within 7 days if you wish to claim for damage/ marks under the manufacturer's warranty. This does not affect your statutory rights. CAUTION: Indicating information on how to avoid damaging the appliance or cabinetry. Safety Instructions IMPORTANT: Indicating tips and information about use of the appliance. Usage Conditions and Restrictions · Domestic use only: This appliance is intended for indoor household use only. It is not intended for commercial, industrial or outdoor use. It is not intended for use in a recreational vehicle. · Purpose: Do not use this appliance for anything other than its intended purpose. Other uses are not recommended and may cause fire, electric shock or personal injury. Prior to using your Ceramic Cooktop, please read all safety and operating instructions thoroughly. Please ensure you follow the steps below before using this product: · This cooktop must only be installed in accordance with the instructions provided. Incorrect installation may cause harm to persons, damage property and void the product's warranty. · Unpack the appliance but keep all packaging materials until you have made sure the new Ceramic Cooktop, is undamaged and in good working order. We recommend you keep the original packaging for storing your cooktop when not in use or transporting. · Attachments: The use of attachments is not recommended by the appliance manufacturer and distributor as they may be hazardous. WARNING: Plastic wrapping can be a suffocation hazard for babies and children, so ensure all packaging materials are out of their reach. · Improper use: Damage due to improper use, or repairs made by unqualified personnel will void your warranty. We assume no liability for any eventual damages caused by misuse of the product or non-compliance with these instructions. Cut Hazard WARNING: Follow these instructions carefully to avoid a potential injury. · Take care - panel edges are sharp. · The razor-sharp blade of a cooktop scraper is exposed when the safety cover is retracted. Use with extreme care and always store safely and out of reach of children. User Manual 05 OCC302KCOM Safety Information Health Hazard Electrical Connection WARNING: Follow these instructions carefully to avoid potential injury or death. This appliance complies with electromagnetic safety standards. WARNING: Risk of fire and electrical shock! It is important to use your cooktop safely. Follow these instructions carefully to avoid potential electric shock, fire or death. Children & Vulnerable People Safety WARNING: Risk of suffocation, injury or permanent disability. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction for the operation of the appliance by a person who is responsible for their safety. · Children should be supervised to ensure that they do not play with, sit, stand, or climb on the appliance. · Do not store items of interest to children in cabinets above the appliance. Children climbing on the cooktop could be seriously injured. · Cleaning and user maintenance shall not be made by children without supervision. · Remove all packaging before using the appliance. Otherwise, serious damage or injury may result. Hot Surface Hazard · In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage and power settings, which are specified on the information plate attached to the appliance and/or packaging, with the usage conditions available. · Disconnect the appliance from the mains electricity supply before carrying out any work or maintenance on it. · A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules. · If the appliance is being hardwired, it must be installed by an authorised technician. · WARNING: Do not cook on a broken or cracked cooktop. If the cooktop surface should break or crack, switch the appliance off immediately at the mains power supply (wall switch) and contact a qualified technician. · The electrical connection must be accessible after installation. · WARNING: If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or similarly qualified person in order to avoid a hazard. WARNING: Failure to follow this advice could result in burns and scalds. · During use, accessible parts of this appliance will become hot enough to cause burns. · WARNING: All electrical work must be done in accordance with local and national electrical codes as applicable and should be undertaken by licenced and qualified persons only. Failure to follow these instructions can result in death, fire or electrical shock. · Do not let your body, clothing or any item other than suitable cookware contact the ceramic glass until the surface is cool. Cracked Surface · Metallic objects such as knives, forks, spoons and lids should not be placed on the hob surface since they can get hot. · Handles of saucepans may be hot to touch. Check saucepan handles do not overhang other cooking zones that are on. Keep handles out of reach of children. WARNING: If the surface is cracked, switch off the appliance to avoid the possibility of electric shock, for cooktop surfaces of glass-ceramic or similar material which protect live parts. User Manual 06 OCC302KCOM Safety Information Before Installation Appliance Use · To avoid a hazard, this appliance must be installed according to the instructions in this user manual for installation. Failure to install the appliance correctly could invalidate any warranty or liability claims. · The appliance and its accessible parts become hot when in use. · Care should be taken to avoid touching heating elements. · This appliance should be connected to a circuit which incorporates an isolating switch providing full disconnection from the power supply. · All cabinetry and materials used in the installation must be able to withstand a minimum temperature of 50°C above the ambient temperature of the room it is located in, whilst in use. · Certain types of vinyl or laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below the guidelines given above. · Any damage caused by the appliance being installed without adhering to the temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the under-bench section of the cooktop. · Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in heat being transferred to the bench top. · Ensure that correct sized pots & pans are used. Pans should be lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without cookware placed on it. Do not place empty cookware onto the cooking zones when in use. · Please contact 1300 11 HELP (4357) to arrange an authorised technician. · WARNING: Unattended cooking on a cooktop with fat or oil can be dangerous and may result in a fire. Never try to extinguish a fire with water, but switch off the appliance and then cover flame e.g. with a lid or a fire blanket. · The cooking process has to be supervised. A short term cooking process must always be supervised at all times. Boilover causes smoking and greasy spillovers that may ignite. · The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements · Do not store items on the cooking surfaces. · Never leave any objects or utensils on the appliance. Metallic objects such as knives, forks, spoons and lids should not be placed on the cooktop surface since they can get hot · The appliance is not intended to be operated by means of an external timer or separate remote-control system. · Do not place heavy objects on the appliance, use for storage or as a cutting surface as sharp edges can damage the surface. · This appliance is designed for cooking food only. · Use flat based, stable cookware only. · Only use cooktop guards designed by the manufacturer of the cooking appliance or indicated by the manufacturer of the appliance in the instructions for use as suitable or cooktop guards incorporated in the appliance. The use of inappropriate guards can cause accidents. · No combustible material or products should be placed on this appliance at any time. · During use, accessible parts of this appliance will become hot enough to cause burns. · Do not let your body, clothing or any item other than suitable cookware contact the ceramic glass until the surface is cool. User Manual 07 OCC302KCOM Safety Information · Handles of saucepans may be hot to touch. Check saucepan handles do not overhang other cooking zones that are on. Keep handles out of reach of children. Failure to follow this advice could result in burns and scalds. · Never use your appliance as a work or storage surface. · Do not place or leave any magnetic objects (e.g. credit cards, memory cards) or electronic devices (e.g. computers, mobile phones) near the appliance, as they may be affected by its electromagnetic field. · Never use your appliance for warming or heating the room. · After use, always turn off the cooking zones and the cooktop as described in this manual (i.e. by using the touch controls). Do not rely on the pan detection feature to turn off the cooking zones when you remove the pans. Care & Cleaning CAUTION: Risk of injury or damage to the cooktop. · Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to clean properly can damage the cooktop. · Do not use a steam clean, steam jet or any other highpressure cleaning equipment to clean the appliance. · Do not use scourers or any other harsh abrasive cleaning agents to clean your cooktop, as these can scratch the ceramic glass. · Clean the appliance with a moist soft cloth. Only use neutral detergents. Do not use abrasive products, abrasive cleaning pads, solvents or metal objects. · Do not place or drop heavy objects or stand on your cooktop. · Do not use pans with jagged edges or drag pans across the ceramic glass surface as this can scratch the glass. · Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass since they can scratch the surface, which may result in glass damage. · Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this appliance. · Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium, plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to the surface. · WARNING: The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under bench access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of the unit will be expelled by inbuilt fans do not block. · WARNING: The cooktop will become hot during and directly after use. Do not touch the surface during this time, as it may be hot and can cause burns. To avoid burns and injury, children should be kept away. Unpacking · During transportation, protective packaging was used to protect the appliance against any damage. After unpacking, please dispose of all elements of packaging in a way that will not cause damage to the environment. · All materials used for packaging the appliance are environmentally friendly; they are 100% recyclable and are marked with the appropriate symbol. CAUTION: During unpacking, the packaging materials (polythene bags, polystyrene pieces, etc.) should be kept out of reach of children. · Do not modify this appliance User Manual 08 Safety Information Important Safety Instructions · IMPORTANT: It must be installed by an authorised technician or similarly qualified person. If you wish to arrange an authorised technician please contact our friendly support team at 1300 11 4357 or by visiting the portal at support. residentiagroup.com.au. · Make sure to check the condition of the appliance after unpacking it. Do not continue with installation if it has been damaged during transport. · The work surface must be square and level, and no structural members interfere with space requirements. · WARNING: The work surface material must be made of a heat-resistant material. · If the cooktop is installed above an oven, the oven must have a built-in cooling fan. · The installation must comply with all clearance requirements and applicable standards and regulations. · A suitable isolating switch providing full disconnection from the mains power supply must be incorporated in the permanent wiring, mounted and positioned to comply with the local wiring rules and regulations. · The isolating switch must be of an approved type and provide a 3mm air gap contact separation in all poles (or in all active [phase] conductors if the local wiring rules allow for this variation of the requirements). · The isolating switch must be easily accessible to the customer with the cooktop installed · Please consult with your local building authorities and by-laws if in doubt regarding installation. · Ensure that you use heat-resistant and easy-to-clean finishes (such as ceramic tiles) for the wall surfaces surrounding the cooktop. · Cut out the work surface must be according to the sizes specified in this user manual. · Ensure power to the appliance has been shut off before carrying out any installation or maintenance. OCC302KCOM User Manual 09 OCC302KCOM Installation Instructions Preparing the Cut-Out Cut-Out Dimensions: W · Under all circumstances, make sure the cooktop is well ventilated and the air inlet and outlet are not blocked. Ensure the cooktop is in good working state. · A barrier must be installed to prevent accidental contact with the cooktop base, where the base of the cooktop is accessible from below (i.e. Inside a cupboard, etc.). · A minimum clearance of 50mm must be maintained between the base and the barrier. This barrier may be made of any non-combustible, rigid material. · Barrier protection is not necessary if the product is installed above an underbench oven or similar appliance and/or if D the cupboard construction is such that the underside of the cooktop is not accessible. · Ensure that the power supply cable is not accessible through cupboard doors or drawers. · Ensure that there is adequate flow of air from outside the cabinetry to the base of the cooktop. · The isolating switch is easily accessible by the customer. Model OCC302KCOM Width (W) 268mm Depth (D) 490mm · The bench cut-out should be made as per the relevant cutout dimensions shown above. It is most critical that the cut-out chosen corresponds to your cooktop model. · A minimum of 50mm clearance space around the cut out must be met when installing the appliance. · WARNING: Do not use any kind of silicon sealant to seal the appliance against the benchtop. This will make it difficult to remove the appliance, which must be accessible for the service agent to perform any necessary repairs in the future. · Clamps and screws are supplied with your cooktop. Fit the pull down clamps supplied to ensure that the cooktop cannot move after installation. Refer to the diagram shown below, and the relevant instructions. · The safety distance between the sides of the cooktop and the inner surfaces of the worktop should be at least 3mm. · To ensure clearances to combustible surfaces observe the minimum distance requirements, follow the relevant information shown in the above table, corresponding to your model. · Be sure the thickness of the work surface is at least 30mm. Please select heat-resistant and insulated work surface material (Wood and similar fibrous or hygroscopic material shall not be used as work surface material unless impregnated) to avoid the electrical shock and larger deformation caused by the heat radiation from the hotplate. seal min. 3mm User Manual 10 OCC302KCOM Installation Instructions Ensuring Adequate Ventilation *NOTE: Please refer to your rangehood's user manual for the exact minimum clearances from the top of the cooktop surface to your rangehood. Applying the Fixing Brackets The unit should be placed on a stable, smooth surface (such as the packaging). Do not apply force onto any controls if they protrude from the cooktop. Fix the cooktopon the work surface by screwing in the four brackets on the bottom of cooktop after installation (see diagram below). *See note Screw-hole Screw Base Bracket min. 30 min. 50 min. 50 5 min. 20 Air Intake Applying the Fixing Brackets IMPORTANT: When applying the brackets, ensure you adjust the brackets' position to suit your particular work surface's thickness. Under no circumstances are the brackets to touch with the inner surfaces of the worktop after installation (see diagrams below). HOB TABLE BRACKET HOB TABLE The measurements in the diagram above is in millimetres (mm). IMPORTANT: Regarding adjacent walls, cupboards and protection for combustible materials: Always ensure that the appliance is installed in accordance with AS/NZS 5601.1, or AS/ NZS 5601.2 with regard to clearances to combustible surfaces and materials, and clearances to rangehoods and exhaust fans. BRACKET HOB TABLE Note: The diagrams in this user manual are for explanatory purposes only. Your appliance and parts may appear differently. BRACKET Brown Yellow / Green Blue User Manual 11 OCC302KCOM Installation Instructions Electrical Connection If your cooktop doesn't come with a 10 amp power plug, the power supply should be connected in compliance with the relevant standard, or a single-pole circuit breaker. Please refer to the method of connection shown below relevant to your cooktop model. · If the cable is damaged or needs replacing, this should be done by an after-sales technician using the proper tools, so as to avoid any accidents. · If the appliance is being connected directly to the mains supply, an omnipolar circuit breaker must be installed with a minimum gap of 3mm between the contacts. · The installer must ensure that the correct electrical connection has been made and that it complies with safety regulations. · The cable must not be bent or compressed. · The cable must be checked regularly and only replaced by a proper qualified person. 220240V~ L PE N User Manual 12 OCC302KCOM User Manual 13 Technical Specifications Specifications Chart: OCC302KCOM Model Number Cooktop Finish Controls Power Levels Rated Voltage Rated Frequency Installed Electric Power Cooking Zones Ø165mm Cooking Zone (×1) Ø200mm Cooking Zone (×1) Auto-off Safety Power Connection Power Cord Length Product Weight (Net / Gross) Dimensions (W × D × H) Cut-Out Dimensions (W × D) OCC302KCOM Black DiaCeram® Ceramic Glass Knob Controls 9 Power Levels 220240V~ 50 Hz or 60 Hz 27003300W 2 Zones Max. 1200 W Max. 1800W 120 Minutes Hardwired 160 cm 4.7 kg / 6.2 kg 288 × 510 × 76mm 268 × 490mm Control Panel Key A. Knob Controls B. Residual Heat Indicators C. Power Regulating Controls C A B A Key A. Ø200mm Cooking Zone (Max. 1800W) B. Ø165mm Cooking Zone (Max. 1200W) C. Control Panel B C OCC302KCOM User Manual 14 Operating Your Cooktop Knob Contols All operations are performed by means of the knob controls which are located on the right hand side of your cooktop. Before using the Ceramic Cooktop · Read this user manual carefully, taking special note of the `Safety Information' chapter in particular · Ensure you remove any protective film that may still be on your cooktop surface after unpacking To Start Cooking IMPORTANT! Do not use cookware with jagged edges or a curved base 1. Place a suitable pan on the cooking zone that you wish to use.Make sure the bottom of the pan and the surface of the cooking zone are clean and dry 2. Turn the knob control clockwise to set your desired cooking level, between 1-9 You can modify the heat setting at any time during cooking When You Have Finished Cooking Turn the cooking zone off by turning the knob counter-clockwise to the "OFF"position After a zone is switched off the residual heat indicator of the corresponding zone will be lit · This means that the temperature of the zone still high enough to cause injury · The residual heat indicator will go out when the surface has cooled down to a safe temperature · The residual heat also can be used as an energy saving function if you want to heat further pans,use the hotplate that is still hot IMPORTANT! The residual heat indicator will disappear if the mains supply to the product is cut. WARNING! It is still possible to burn yourself on a cooktop zone, even when the residual heat indicator has gone off. Always use caution when using the cooktop. OCC302KCOM User Manual 15 OCC302KCOM Operating Your Cooktop Choosing the Right Cookware · Do not use cookware with jagged edges or a curved base · Make sure that the base of your pan is smooth, sits flat against the glass, and is the same size as the cooking zone. Always centre your pan on the cooking zone · Always lift pans off the ceramic cooktop do not slide, or they may scratch the glass User Manual 16 Operating Your Cooktop Getting Started with Cooking 1. Preparing the Cooking Surface Place a suitable pan on the cooking zone that you wish to use. Make sure the bottom of the pan and the surface of the cooking zone are clean and dry. 2. Select power level Turn the knob control clockwise to set your desired cooking level, between 19. You can modify the heat setting at any time during cooking. 3. When you have finished cooking Turn the cooking zone off by turning the knob counterclockwise to the "0" position. · After a zone is switched off the residual heat indicator of the corresponding zone will be lit · This means that the temperature of the zone still high enough to cause injury · The residual heat indicator will go out when the surface has cooled down to a safe temperature · The residual heat also can be used as an energy saving function if you want to heat further pans, use the hotplate that is still hot OCC302KCOM User Manual 17 OCC302KCOM Cooking Guidelines WARNING: Frying Caution Stir-Frying Steps Be cautious when frying, especially with Boost mode, as oil and fats heat up rapidly. At extremely high temperatures, there's a risk of spontaneous ignition, posing a serious fire hazard. Cooking Tips · Choose a compatible flat-based wok or a large frying pan. · Prepare all ingredients and equipment beforehand for quick stir-frying. Cook in smaller batches for larger quantities. · Briefly preheat the pan and add two tablespoons of oil. · Reduce the power setting when food reaches boiling point. · Cook any meat first, set it aside, and keep warm. · Use a lid to shorten cooking times and conserve energy by trapping heat. · Stir-fry vegetables until hot but still crisp, then reduce the heat, return the meat, and add the sauce. · Minimise liquid or fat for quicker cooking. · Gently stir to ensure even heating. · Initiate cooking at a high setting and lower it once the food is · Serve promptly. heated through. Simmering and Rice Cooking · Simmering, at around 85°C, occurs below boiling, preserving flavours without overcooking. Ideal for soups, stews, eggbased, and flour-thickened sauces. Recommended Heat Settings Power Level Suitability · Delicate warming for small amounts of food · Some tasks, like cooking rice, might require a higher setting than the lowest to ensure proper cooking within the recommended time. · Melting chocolate, butter, and foods 12 that burn quickly · Gentle simmering Searing Steak · Slow warming To cook juicy, flavourful steaks: · Allow the meat to reach room temperature for 20 minutes before cooking. · Reheating 34 · Rapid simmering · Cooking rice · Preheat a heavy-based frying pan. · Brush both sides of the steak with oil, then lower it into the hot pan with a drizzle of oil. · Turn the steak once during cooking, judging doneness by firmness. Cooking times vary based on thickness. · Rest the steak on a warm plate for a few minutes before serving to enhance tenderness. 56 · Pancakes · Sauteing 78 · Cooking pasta 9 + Power Boost · Stir-frying · Searing · Bringing soup to the boil · Boiling water User Manual 18 OCC302KCOM Care & Maintenance Care and Cleaning Guide Types of Spills By ensuring proper cleaning and maintenance of your Esatto cooktop, you can ensure that it will have a long and fault free operation. General Cleaning Instructions WARNING: Do not start cleaning the cooktop until it has completely cooled. WARNING: Sharp objects and abrasive cleaning materials will damage the appliance. Clean with water and washing up liquid. Everyday soiling on glass (fingerprints, marks, stains left by food or non-sugary spillovers on the glass). 1. Switch the power to the cooktop off 2. Apply a cooktop cleaner while the glass is still warm (but not hot!) 3. Rinse and wipe dry with a clean cloth or paper towel 4. Switch the power to the cooktop back on · Any residues that are left on the cooktop surface from cleaning agents will damage it. You should remove any residues with warm water mixed with a little washing up liquid · Abrasive cleaners or sharp objects will damage the cooktop surface; you should clean it using warm water mixed with a little washing up liquid · Although it is easier to clean some deposits whilst the cooktop surface is still warm, you should take care not to burn yourself if cleaning the cooktop surface when it is still warm · When the power to the cooktop is switched off, there will be no `hot surface' indication but the cooking zone may still be hot! Take extreme care · Heavy-duty scourers, some nylon scourers and harsh/ abrasive cleaning agents may scratch the glass. Always read the label to check if your cleaner or scourer is suitable · Never leave cleaning residue on the cooktop: the glass may become stained. 1. Switch the power to the cooktop off at the wall After each use: · Wipe the cooktop over with a damp cloth. · Dry the cooktop by rubbing the surface with a clean cloth. 2. Hold the blade or utensil at a 30° angle and scrape the soiling or spill to a cool area of the cooktop 3. Clean the soiling or spill up with a dish cloth or paper towel 4. Follow steps 2 to 4 for `Everyday soiling on glass' above · Remove stains left by melts and sugary food or spillovers as soon as possible. If left to cool on the glass, they may be difficult to remove or even permanently damage the glass surface CUT HAZARD: when the safety cove is retracted, the blade in a scraper is razor-sharp. Use with extreme care and always store safely and out of reach of children. User Manual 19 OCC302KCOM Troubleshooting Using a Specialist Ceramic Cooktop Cleaner It is possible to purchase a specialist ceramic cooktop cleaner/conditioner. You should follow the instructions given by the manufacturer of the cleaner and ensure that it is suitable for use on your appliance. NOTE: Scratches or dark stains on the glass ceramic that cannot be removed will not affect the functioning of the appliance. IMPORTANT: Residues from cleaning agents will damage the appliance. Remove residues with water and washing up liquid. Some minor faults can be fixed by referring to the instructions given below. Please do not disassemble the unit by yourself to avoid any dangers and damages to the ceramic cooktop. Instead contact our customer care team on 1300 11 4357 or visit our self help portal online www.support.residentiagroup.com.au. Problem The cooking zones are not functioning or will not switch on Possible Cause The mains electrical connection may be incorrect or lose. The appliance was left inactive for too long after switching on and has since powered off. Solution Have your installer check their connection. Check the mains fuse box to ensure a fuse has not been tripped or blown. Try powering the cooktop on once more. A humming sound is heard when a cooking zone is selected Pitting of ceramic glass surface. Red rings, Limescale, water rings, shiny metallic or other discolouration, scratches, shadows, bubbles, or other marks or stains have appeared on the ceramic glass surface The residual heat indicator is not displaying anything. This is normal for all ceramic cooktops. The sound should disappear when the zone has heated up. Spill-overs of liquid with high sugar content. These types of spills must be removed immediately with a special scraper for the glass. If not permanent damage to the cooktop glass can occur which is not covered under warranty. Cooktop surface has not been cleaned correctly. Cleaning/maintenance of the cooktop surface is not covered under warranty. If a service call is placed to clean the cooktop surface, you will be charged for the visit. Use a ceramic glass cleaner such as Cerapol available from most supermarkets or for purchase from our Customer Care team. The cooking zone was only on for a short time and is therefore not hot. If the cooking zone is hot and has been in operation for at least 30 seconds and still no residual heat indicator active, call the Customer Service Department. User Manual 20 OCC302KCOM Purchase Details For future reference, please record the following information which can be found on the rating plate and the date of purchase which can be found on your sales invoice. Store Details Store Name Address Telephone | Purchase Date User Manual 21 Attach your receipt to this page Product Details Model No. Serial No. OCC302KCOM User Manual 22 OCC302KCOM Warranty Information WARRANTY TERMS AND CONDITIONS CERAMIC COOKTOPS This document sets out the terms and conditions of the product warranties for Residentia Group Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance. 1. In this warranty (a) `acceptable quality' as referred to in clause 10 of this warranty has the same meaning referred to in the ACL; (b) `ACL' means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010; (c) `Appliance' means any Residentia Group product purchased by you accompanied by this document; (d) `ASR' means Residentia Group authorised service representative; (e) `Residentia Group' means Residentia Group Pty Ltd of 165 Barkly Ave, Burnley VIC 3121, ACN 70 600 546 656 in respect of Appliances purchased in Australia; (f ) `major failure' as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residentia Group, at its discretion, to repair an Appliance during the Warranty Period; (g) `Warranty Period' means: (i) where the Appliance is used for personal, domestic or household use (i.e. normal single family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects for 36 months, following the date of original purchase of the Appliance; (h) `you' means the purchaser of the Appliance not having purchased the Appliance for re-sale, and `your' has a corresponding meaning. 2. This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia. 3. During the Warranty Period Residentia Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Residentia Group or its ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Residentia Group. This warranty does not apply to light globes, batteries, seals, filters or similar perishable parts. 4. Parts and Appliances not supplied by Residentia Group are not covered by this warranty. User Manual 23 OCC302KCOM Warranty Information 5. You will bear the cost of transportation, travel and delivery of 10. For Appliances and services provided by Residentia the Appliance to and from Residentia Group or its ASR. If you Group in Australia, the Appliances come with a guarantee reside outside of the service area, you will bear the cost of: by Residentia Group that cannot be excluded under the (a) travel of an authorised representative; Australian Consumer Law. You are entitled to a replacement (b) transportation and delivery of the Appliance to and from or refund for a major failure and for compensation for any Residentia Group or its ASR, in all instances, unless the other reasonably foreseeable loss or damage. You are also Appliance is transported by Residentia Group or its ASR, entitled to have the Appliance repaired or replaced if the the Appliance is transported at the owner's cost and risk Appliance fails to be of acceptable quality and the failure while in transit to and from Residentia Group or its ASR. does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights 6. Proof of purchase is required before you can make a claim and remedies under a law in relation to the Appliances or under this warranty. services to which the warranty relates. 7. You may not make a claim under this warranty unless 11. At all times during the Warranty Period, Residentia Group the defect claimed is due to faulty or defective parts or shall, at its discretion, determine whether repair, replacement workmanship. Residentia Group is not liable in the following or refund will apply if an Appliance has a valid warranty claim situations (which are not exhaustive): applicable to it. (a) the Appliance is damaged by: (i) accident 12. Missing parts are not covered by warranty. Residentia Group (ii) misuse or abuse, including failure to properly reserves the right to assess each request for missing parts maintain or service in a case by case basis. Any parts that are not reported (iii) normal wear and tear missing in the first week after purchase will not provide free (iv) power surges, electrical storm damage or incorrect of charge. power supply (v) incomplete or improper installation 13. To enquire about claiming under this warranty, please follow (vi) incorrect, improper or inappropriate operation these steps: (vii) insect or vermin infestation (a) carefully check the operating instructions, user manual and (viii) failure to comply with any additional instructions the terms of this warranty; supplied with the Appliance; (b) have the model and serial number of the Appliance available; (b) the Appliance is modified without authority from Residentia (c) have the proof of purchase (e.g. an invoice) available; Group in writing; (d) telephone the numbers shown below. (c) the Appliance's serial number or warranty seal has been removed or defaced; 14. You accept that if you make a warranty claim, Residentia (d) the Appliance was serviced or repaired by anyone other than Group and its ASR may exchange information in relation Residentia Group, an authorised repairer or ASR. to you, in order to enable Residentia Group to meet its obligations under this warranty. 8. This warranty, the contract to which it relates and the -- relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased. IMPORTANT Before calling for service, please ensure 9. To the extent permitted by law, Residentia Group excludes the steps in point 13 have been followed. all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether CONTACT SERVICE direct or indirect arising from your purchase, use or non use 300 HELP (4357) of the Appliance. support@residentiagroup.com.au The Australian Consumer Law requires the inclusion of the following statement with this warranty: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. @residentia.group www.residentia.group Omega is proudly owned in Australia by Residentia Group Pty. Ltd. EST. 1 981 Designed to Enhance