User Guide for Mitel models including: Mitel CX ICP Controller, Mitel CX, ICP Controller, Controller

What's New in ation for Mitel CX Release 1.0

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What's New in ation for Mitel CX Release 1.0

15 apr 2025 — Updated o Mitel CX System Engineering Guide for SIP Platforms o Mitel CX Deployment Guide for SIP Platforms.

[PDF] What's New in ation for Mitel CX Release 1.0

o Created a new document for OpenScape CMS - Mitel CX Integration. o Added the various configuration required for OpenScape CMS. o Removed all FreeSwitch ...

What's New in ation for Mitel CX Release 1.0 | Mitel

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Document Document

Mitel CX 1.0
April 2025
What's New in Documentation for this Release
Note: This list exclusively highlights the significant updates made to feature documentation during this release
phase. In addition to these enhancements, numerous documentation-related issues were also addressed and resolved.
Mitel CX Rebranding Changes o Replaced "MICCB references to Mitel CX" and "Multimedia Contact Center references to Mitel CX Digital". o Rewritten the entire installation, upgrade, and licensing section.
Updated Documents o All Mitel CX Guides
Replace Freeswitch with OpenScape CMS Media Server o Created a new document for OpenScape CMS - Mitel CX Integration. o Added the various configuration required for OpenScape CMS. o Removed all FreeSwitch instances and replaced with OpenScape CMS Media Server.
Updated Documents o Mitel CX System Engineering Guide for SIP Platforms o Mitel CX Deployment Guide for SIP Platforms o Mitel CX Installation and Administration Guide for SIP Platforms o Mitel CX Online Help and User Guide for SIP Platforms o Mitel CX Gateway Settings Guide o Mitel CX Securing Connections o Mitel CX OpenScape Contact Media Service Integration Guide
Basic Call Recording o Added various configuration (in YSE) required for basic recording functionality in SIP platforms o Added the details of recording calls and accessing recorded files in Ignite
Updated Documents o Mitel CX Installation and Administration Guide for SIP Platforms o Mitel CX Online Help and User Guide for SIP Platforms o Mitel CX OpenScape Contact Media Service Integration Guide o All language localized files

Power BI Enhancements SQL View and Power BI Data model for SIP Based Queue Data o Adding the following new topics under "Business Intelligence SQL View > Configuration Views" in the Data Dictionary Guide:  SIPQueues  SIPAgents  SIPQueueAgentsMembers o Adding the following new topics under "Business Intelligence SQL View > Data Views" in the Data Dictionary Guide:  BI_CDR_MatrixVoice  BI_CDR_SIP_AgentConversations  BI_SIP_V1_CDR_EmployeeFacts  BI_SIP_V1_CDR_QueueFacts  BI_SIP_V1_CDR_QueuePerformance  BI_SIP_V1_ConversationSummary  vw_Dispositions  SIPAgentGroups  BI_Voice_V1_AgentLoginOutShiftDuration o Adding the following new topics under "Power BI > Power BI Template" in the Mitel CX Reporting Guide for SIP.  SIPQueueReportDashboard_V1  SIPAgentReportDashboard_V1
Updated Documents: o Mitel CX Data Dictionary o Mitel CX Reporting Guide for SIP Platforms
Web Ignite Modernization o Updated the navigation and configuration details with the new Ignite UI changes in the below mentioned guides.
Updated Documents o Mitel CX Online Help and User Guide for MiVB Platform o Mitel CX Online Help and User Guide for SIP Platforms o Mitel CX Digital Guide for MiVB Platform o Mitel CX Digital Guide for SIP Platforms o All language localized files
Implement Graph API Changes due to Microsoft Deprecating EWS o Updated the Microsoft OAuth Authentication topic with Graph API related details.
Updated Documents o Mitel CX Installation and Administration Guide for MiVB Platform o Mitel CX Installation and Administration Guide for SIP Platforms o Mitel CX Digital Guide for MiVB Platform o Mitel CX Digital Guide for SIP Platforms
Update AMC to SLS Changes o Updated with the SLS registration and configuration details. o Reference to AMC is removed and replaced with SLS in the Mitel CX documents.
Updated documents o Mitel CX Installation and Administration Guide for MiVB Platform o Mitel CX Installation and Administration Guide for SIP Platforms o MiVoice Analytics Installation and Administration Guide

Agent Unable to Return to Customer if Agent is on Hold by Consulted Agent o Add a new section "Cancel Transfer" under "Transferring Calls".
Updated Documents o Mitel CX Online Help and User Guide for MiVB Platform o Mitel CX Online Help and User Guide for SIP Platforms o Mitel CX Digital Guide for MiVB Platform o Mitel CX Digital Guide for SIP Platforms o All language localized files
CloudLink Daemon Configuration for Web UI o Updated the topic "Integrating Mitel CX with CloudLink"
Updated documents o Mitel CX Installation and Administration Guide for MiVB Platform o Mitel CX Installation and Administration Guide for SIP Platforms
Support for new TTS and ASR Through GCP due to Nuance's Phase out o Updated Speech Recognition and Text-to-Speech with Google Cloud Platform.
Updated documents o Mitel CX System Engineering Guide for MiVB Platform o Mitel CX System Engineering Guide for SIP Platforms o Mitel CX Installation and Administration Guide for MiVB Platform o Mitel CX Installation and Administration Guide for SIP Platforms o Mitel CX OpenScape Contact Media Service Integration Guide
Removed the following References from Mitel CX Guides o References to MiVoice 400 and MiVoice Connect o References to Workflow Scheduling o References to Ignite Desktop o References to MiVCR, dvsAnalytics Encore, and Red Box Quantify