Tesla Mobile Connector User Manual

Safety Instructions

This document contains important instructions and warnings for the safe use of the Mobile Connector. Always follow these guidelines to prevent fire, electric shock, and serious injury or death.

General Warnings

• Read this document carefully before using the Mobile Connector.
• Use the Mobile Connector only within specified operating parameters.
• The Mobile Connector is designed exclusively for charging Tesla vehicles (excluding Tesla Roadster) that do not require ventilation during charging.
• Do not use or immediately discontinue use if the Mobile Connector is defective, cracked, chipped, broken, or otherwise damaged, or if it is not functioning correctly.
• Do not attempt to open, disassemble, repair, tamper with, or modify the Mobile Connector. It contains no user-serviceable parts. Contact Tesla for any repairs.
• Do not use extension cords, power strips, multi-adapters, or adapters to connect the Mobile Connector.
• Do not disconnect the Mobile Connector from the wall outlet while the vehicle is charging.
• Do not connect the Mobile Connector to a damaged, loose, or worn wall outlet. Ensure the Mobile Connector pins insert precisely into the wall outlet.
• Do not connect the Mobile Connector to an inadequately grounded outlet.
• The Mobile Connector may generate arcs or sparks. Keep it away from flammable chemicals and vapors. Do not use or store it in a recessed area or below floor level. When used indoors, position the main body of the connector at least 46 cm above the floor.
• Do not use the Mobile Connector if the vehicle, connector, or user is exposed to adverse weather conditions such as rain, snow, or storms.
• Handle the Mobile Connector with care during transport to avoid damaging components. Do not subject it to excessive force or impact. Do not pull, twist, tangle, drag, or step on the Mobile Connector or its components.
• Protect the Mobile Connector from moisture, water, and foreign objects. If it appears damaged or corroded, do not use it.
• During rain, prevent water from running down the cable and wetting the electrical outlet or charging port.
• Do not connect the Mobile Connector to an electrical outlet submerged in water or covered by snow. If the connector is already plugged in under these circumstances, turn off the power at the breaker before disconnecting.
• Do not touch the Mobile Connector terminals with sharp metallic objects like cables, tools, or needles. Do not bend or damage any part of the connector with sharp objects. Do not insert foreign objects into any part of the connector.
• Avoid charging the vehicle if it is covered with a non-approved car cover.
• Ensure the charging cable does not obstruct pedestrian or vehicle traffic.
• The use of the Mobile Connector may affect or compromise the function of implanted medical devices or electronic devices, such as pacemakers or cardioverter-defibrillators. Consult the electronic device manufacturer regarding the effects of charging on the device.
• Do not attempt to connect Mobile Connector adapters to outlets other than those for which they were designed.
• Do not use solvents to clean the Mobile Connector.

Important Notices

• Do not use private electric generators as a power source for charging.
• Do not use the Mobile Connector if the ambient temperature is outside the operating range of -30°C to +50°C.
• Store the Mobile Connector in a dry place at a temperature between -40°C and +85°C.

Labeling

The Mobile Connector has labels indicating safety warnings and product specifications. These labels vary slightly for Europe (excluding Norway) and Norway.

Europe (excluding Norway) Label

WARNING: READ OWNER'S MANUAL BEFORE OPERATING. FAILURE TO DO SO MAY RESULT IN INJURY OR DEATH. Key points include:

• DO NOT USE WITH AN EXTENSION CORD.
• If unit is defective or damaged, send to Tesla facility.
• ONLY FOR USE WITH TESLA MOTORS EQUIPMENT.
• SERVICE BY TESLA MOTORS AUTHORIZED PERSONNEL ONLY.
• CONNECT ONLY TO PROPERLY GROUNDED OUTLETS.
• ENCLOSURE TYPE 3R/IP44.
• RISK OF EXPLOSION: Keep away from flammable vapors.
• DO NOT PLACE IN A RECESSED AREA OR BELOW FLOOR LEVEL.
• INTENDED ONLY FOR ELECTRIC VEHICLES NOT REQUIRING VENTILATION DURING CHARGING.
• CAUTION -- RISK OF ELECTRIC SHOCK. DO NOT DISCONNECT UNDER LOAD.
• Voltage and Current: 200-260VAC, 32A (MAX) or 380-440VAC, 16A (MAX).
• Frequency: 50-60Hz.
• Part Number: 1023694-00-A.

Norway Label

WARNING: FOR IT GRID USE ONLY (NORWAY). Similar warnings as above, with specific mention of IT grid use.

• Part Number: 1023694-01-A.

General Information

Specifications

Use exclusively a 230-volt (single-phase) or 230/400-volt (three-phase) AC wall outlet with a dedicated, properly grounded circuit and a 50 Hz frequency. The minimum single-phase current is 13A.

If possible, use a dedicated single-socket connector. If the connector has two sockets, do not connect any device to the other socket.

The Mobile Connector cable is 6 meters long. Use an existing outlet or install a new one approximately 4 meters from the vehicle's charging port, at least 45 cm above the ground. The vehicle's charging port is located on the driver's side, covered by a flap integrated into the rear light cluster.

Warning: Do not use extension cords, power strips, multi-adapters, or adapters to connect the Mobile Connector.

Charging Time

Charging times vary based on available voltage and current, ambient temperature, and vehicle battery temperature. The vehicle may pre-condition the battery (heat or cool it) if it is outside the optimal temperature range for charging.

For the latest information on Tesla vehicle charging times, visit www.teslamotors.com.

Adapters

The Mobile Connector comes with various adapters for connecting to most common outlets. Specific adapters included vary by country. High-power adapters for faster charging include:

• IEC 60309 5-pin adapter (red): Three-phase charging from 230/400 VAC at 16A.
• IEC 60309 3-pin adapter (blue): Single-phase charging from 230 VAC at 32A.

Additional adapters can be purchased. Visit www.teslamotors.com/en_EU for details.

Note: Illustrations in this document are for demonstration purposes only.

Charging Modes

Connecting

1. Before each use, verify the Mobile Connector is not damaged.
2. Ensure the Mobile Connector adapter is compatible with the outlet you intend to use. Refer to the "Adapter Replacement" section for instructions on changing adapters.
3. Connect the Mobile Connector to the power outlet. The adapter must be fully inserted into the outlet.
4. With the vehicle unlocked, press the button on the top of the Mobile Connector. The charging port door will open.
5. Note: The vehicle unlocks when it detects the key nearby. You can also open the charging port door via the touchscreen (Controls > Charge Port) or by pressing the trunk button on the key fob for 1-2 seconds.
6. Connect the Tesla vehicle.
7. Once connected, the light next to the charging port will flash green, and the instrument cluster will display charging information. The light turns off shortly after the vehicle is locked.
8. Note: The Mobile Connector is designed to interrupt power if the charging cable is subjected to excessive tension.

Disconnecting

After charging is complete, the light next to the charging port stops flashing and turns solid green.

1. With the vehicle locked, press and hold the button on the Mobile Connector. Wait for the safety lock to retract, then pull the Mobile Connector out of the charging port.
2. Note: To prevent unauthorized removal of the charging cable, you must unlock the vehicle or approach it with a recognized key. Alternatively, you can stop charging and unlock via the touchscreen (Battery icon > Charging > Stop Charging > Unlock).
3. Note: When the vehicle's charging port latch retracts, the Mobile Connector interrupts charging and can be disconnected from the vehicle.
4. Disconnect the mobile connector from the wall outlet.
5. Close the charging port door by applying light pressure.
6. Note: If the charging port door is motorized, removing the cable will close it automatically.
7. Store the Mobile Connector in an appropriate location.

Further Information

For more information on charging your vehicle (adjusting charging settings, viewing charge status, etc.), refer to the charging section of the vehicle's owner and maintenance manual.

Adapter Replacement

Removing an Adapter

To remove an adapter, press the button on the Mobile Connector's charging cable and pull it out of its socket.

Connecting an Adapter

To connect an adapter, align it with the Mobile Connector's charging cable and push until it locks into place.

Troubleshooting

Status Lights and Reset Button

Under normal conditions during charging, the Mobile Connector's green lights illuminate sequentially, and the red light is off. Observing these lights can help identify potential issues.

In some cases, you may need to press the RESET button on the back of the connector.

Troubleshooting Guide

Questions?

For questions, contact:

• Email: ChargingInstallation-EUR@teslamotors.com
• Website: teslamotors.com/callEU

Limited Warranty for Charging System

General Terms

Subject to exclusions and limitations, the Limited Warranty for Charging System covers reimbursement, repair, or replacement of defects in Tesla-manufactured wall outlets, mobile connectors, or charging adapters for 12 months (or 24 months in EU member states) from the invoice date. Any Tesla connector or adapter included with a Tesla vehicle purchase is covered by the vehicle's New Vehicle Limited Warranty for 4 years or 80,000 km, whichever comes first.

Local consumer rights may provide additional rights and remedies. Refer to "Country-Specific Consumer Rights" for details.

The warranty does not cover damage or malfunction caused by:

• Normal wear and tear, abuse, misuse, negligence, accident, improper use, maintenance, storage, or transport.
• Failure to follow instructions, maintenance guidelines, and warnings in the provided documentation.
• External factors such as impacts, electrical wiring faults, junction boxes, circuit breakers, connectors, outlets, environmental conditions, or force majeure events (fire, earthquake, flood, lightning).
• Cosmetic damage like scratches, chips, dents, and cracks.
• Failure to report a defect to Tesla promptly.
• Unauthorized repair, alteration, or modification of the Tesla connector or adapter.
• Improper or inadequate repair or maintenance, or use of non-original parts or accessories.
• Commercial use.

While Tesla does not require all service to be performed at a Tesla Service Center, failure to perform adequate maintenance may void the warranty. Tesla recommends using authorized service centers for all maintenance, service, or repair work.

Limitation of Liability

This Limited Warranty for Charging System is the sole express warranty provided. Implied warranties and conditions of merchantability, fitness for a particular purpose, or those arising from course of dealing or usage of trade are excluded to the extent permitted by local law. Tesla's liability is limited to the reasonable cost of repair or replacement, not exceeding the manufacturer's suggested retail price. Replacement may be with equivalent parts, including non-original or refurbished parts.

Tesla is not responsible for defects that exceed the market value of the connector or adapter at the time of discovery. The total benefits under this warranty will not exceed the purchase price of the covered Tesla connector or adapter.

Tesla does not authorize any other person or entity to assume additional obligations or liabilities. Tesla reserves the right to repair or replace parts at its discretion, using new or refurbished parts.

Tesla is not liable for indirect, incidental, special, or consequential damages arising from the connector or adapter, including but not limited to, transportation costs, loss of the connector or adapter, loss of vehicle value, loss of time, lost profits, inconvenience, or emotional distress. These limitations apply regardless of the legal theory or whether Tesla was aware of the possibility of such damages.

No provision of this warranty will exclude or limit Tesla's liability for death or personal injury caused solely by Tesla's negligence, fraud, or fraudulent misrepresentation, to the extent such liability cannot be excluded or limited by local law.

Warranty Application and Dispute Resolution

Customers must notify Tesla in writing of any manufacturing defects within the warranty period to allow for repairs. Written dispute notifications should be sent to:

Tesla Motors Netherlands B.V.
Atlasstraat 7-9, 5047 RG
Tilburg, Netherlands
Attn: Vehicle Service

Please include the following information:

• Invoice date of the Tesla connector or adapter.
• Customer name and contact information.
• Name and address of the nearest Tesla Store or Authorized Service Center.
• Description of the defect.
• Chronology of attempts to resolve the issue with Tesla or any repairs/service not performed by Tesla.

In case of disputes, Tesla will seek an amicable resolution.

Country-Specific Consumer Rights

Bulgaria

The Limited Warranty for Charging System does not modify or replace consumer rights under Bulgarian law. Key provisions from the Consumer Protection Act:

• Article 112: Consumers have the right to request repair or replacement of non-conforming products. Remedies may be disproportionate if they impose unreasonable costs on the seller.
• Article 113: The seller must restore conformity within one month. If not, the consumer can terminate the contract or receive a price reduction. Consumers are not liable for shipping costs or repair materials. They may also claim damages for non-conformity.
• Article 114: Consumers can choose contract termination with refund or price reduction if unsatisfied with the seller's resolution. This right is not applicable if the non-conformity is minor.
• Article 115: Consumer rights are valid for two years from product delivery, excluding time needed for repairs or dispute resolution.

France

The Limited Warranty for Charging System does not modify or replace French legal rights, including those related to latent defects (Article 1641 of the Civil Code) and product non-conformity (Articles L211-1 to L211-18 of the Consumer Code).

• Article L. 211-4: The seller is responsible for product conformity at the time of delivery and for any non-conformity resulting from packaging or installation instructions.
• Article L. 211-5: Products must be fit for their intended purpose, match the seller's description and sample, and possess the quality and performance typical for similar products.
• Article L. 211-12: Actions for non-conformity must be brought within two years of product delivery.
• Article 1641: The seller guarantees against latent defects that render the product unfit for its intended use or diminish its value.
• Article 1648: Actions for latent defects must be brought within two years of discovering the defect.

Italy

The Limited Warranty for Charging System does not modify or replace consumer rights under Italian law. Tesla guarantees the Mobile Connector or adapter will be free from non-conformity for two years from delivery under normal use.

The legal warranty under Italian Consumer Code (Legislative Decree No. 206/2005, Sections 129, 130, and 132) applies. Consumers are entitled to free repair or replacement, or a price reduction or contract termination if remedies are not feasible or disproportionate. Defects arising within six months of delivery are presumed to have existed at the time of delivery unless proven otherwise. Consumers must notify Tesla of non-conformity within two months of discovery. Claims for hidden defects fraudulently concealed by Tesla expire 26 months from delivery.

Poland

The Limited Warranty for Charging System does not modify or replace consumer rights under Polish law, including those related to consumer sales and amendments to the Civil Code.

San Marino

By accepting the Tesla connector or adapter, the buyer expressly agrees to the terms of the Limited Warranty for Charging System, including general terms, limitations of liability, warranty application and dispute resolution, and country-specific consumer rights.