Eufy Security Keypad T8960 User Manual

1. What's Included

1.1 For Keypad Installation

The Eufy Security Keypad T8960 package includes:

Keypad T8960
Mounting Screws
User Manual
Charging Cable
3M Adhesive Stickers (2)
Welcome Card

2. Product Overview

2.1 Keypad

The Eufy Security Keypad features a compact, square design with rounded corners. The front panel includes a numeric keypad (0-9), along with dedicated buttons for 'X' (cancel), '√' (confirm), 'OFF' (disarm), 'CUS' (customized mode), 'Home' mode (house icon), and 'Away' mode (person walking icon). There are also indicators for LED and power. On the side, there is a Micro-USB charging port and a SYNC button. A motion sensor is also integrated.

Panic Button: Press and hold for 3 seconds to trigger the alarm.
SYNC Button: Press and hold for 2 seconds to pair with HomeBase.
Reset
LED Indicator
Buzzer
Power Indicator
Micro-USB Charging Port
Keypad Buttons
Motion Sensor

3. Adding the Keypad to the System

Note:

Ensure the setup of your eufy Security HomeBase is completed first.
Ensure the keypad is fully charged. A fully-charged keypad's battery can last for 6 months per charge.
You can add up to 3 keypads to your HomeBase.

To add the keypad:

Go to 'Add Device' in the eufy Security app, then select 'Keypad'.
Press and hold the SYNC button for 2 seconds until the LED indicator blinks blue. This indicates the keypad is waiting to pair.
The LED indicator turns solid blue for 5 seconds to indicate pairing is completed.
Follow the on-screen instructions in the app to complete the setup process.

4. Mounting Your Keypad

4.1 Mount the Keypad

To mount the keypad, choose one of the following options:

Option 1: Use the adhesive strips

Stick the adhesive strips onto the back of the keypad, then tear off the removable film.
Stick the keypad firmly onto the desired wall surface.

Option 2: Use the mounting screws

Slide the mounting bracket off the back of the keypad.
Place the mounting plate against the wall, ensuring the 'UP' and 'Down' indicators on the back of the bracket are correctly oriented. Use a pencil to mark the locations for drilling through the holes on the mounting bracket.
Drill holes at each marking using a 15/64″ (6 mm) drill bit.
Insert anchors into the drilled holes. (Anchors are not needed on wooden walls.)
Fix the mounting bracket onto the wall with the provided screws.
Slide the keypad down onto the mounting bracket until it snaps perfectly into place.

5. Using the Keypad

5.1 Keypad Mode Introduction

The Keypad features four security modes, each associated with a specific button:

Away mode (person walking icon): Press to activate Away mode. All sensors are activated, and your house is monitored. The system is armed, and any movement will trigger an alarm. Recommended for when you are away from home.
Home mode (house icon): Press to activate Home mode. Interior sensors are disabled, while exterior sensors are activated. Recommended for when you are at home and want to be alerted about outside break-ins.
Customized mode (CUS icon): Press to activate Customized mode. Recommended if you need a specific security setup to match your life requirements.
Disarmed mode (OFF icon): Press to disarm the system. No sensors are activated, leaving your house unmonitored.

Arm, Disarm and Turn off an Alarm:

To arm the system, enter the access code and press the 'Away' or 'Home' button.
To disarm the system, enter the access code and press the 'OFF' button.
To turn off an alarm, enter the access code and press '√'. The ongoing alarm will be turned off, and the device's security mode will remain unchanged. Alarms of all devices connected to HomeBase will be turned off.

5.2 Set Customized Security Mode

To set a customized security mode using the eufy Security app:

Open the Keypad homepage in the app.
Tap the 'Security' tab.
Tap the 'Modes' tab and then tap 'Customize' to add your personalized settings.
Follow the on-screen instructions to define the actions of sensors. When the customized mode is activated, the sensors will act as defined in the app.
Go to the Keypad homepage, tap 'Button Allocation', and assign the customized mode to the 'CUS' button.

For example, a 'Sleep Mode' can be customized where only certain sensors are monitored and alarms are triggered. When the 'CUS' button is pressed, 'Sleep Mode' will be activated.

Switch between Away / Home / Customized / Disarmed modes:

Enter the access code (optional setting on the eufy Security app).
Press the 'Away', 'Home', or 'CUS' button to switch to the corresponding mode.

Note: An access code is recommended when switching from Away to Disarm, but it is not necessary otherwise.

6. Device Bypass

Device bypass means the system will ignore faulty sensors for a specific time while the system is armed.

When switching to Home, Away, or any customized security mode, the system checks for issues with all devices. You may need to bypass a particular sensor in the following scenarios:

You want to leave a sensor off while the system is armed (e.g., leaving a window open while arming the system).
A sensor malfunctions, and you don't have time to deal with it.
A sensor is not connected to the HomeBase and cannot be detected.

If any issues are detected, the 'X' and '√' keypad buttons will flash simultaneously. You may need to:

Select '√' to bypass faulty devices. Then you can switch to the desired mode.
Select 'X' to cancel the operation. If canceled, you cannot switch the current security mode.

Note:

Each time you switch the security mode, the system re-checks whether your devices are working properly.
Ensure there is at least one active sensor in a mode that can arm the system, or you cannot switch the security mode.

7. Panic Alarm

The Panic alarm can be used in an emergency. To trigger an emergency alarm, press and hold the Panic button for 3 seconds. Once triggered, the LED indicator blinks red quickly for 3 seconds, the alarm from HomeBase will be heard, and text notifications will be sent to the user/administrator via the eufy Security app and email.

8. LED Indication

LED Indicator	Status	Description
Numeric keypad area	Keypad indicator blinks white 3 times	Access code error
	Only 'X' and '√' buttons blink white for 5s	Device faults detected that must be dealt with to switch to a certain mode
	Solid blue	The current mode is active
Mode button (Away, Home, CUS)	Blinking blue	The current mode is active, and the countdown has started for you to leave the house.
	Solid white	Device faults detected that must be dealt with to switch to a certain mode
	Blinking white	Failed to switch mode

Note: When the Away (person walking icon), Home (house icon), or CUS (CUS icon) buttons blink blue simultaneously, it indicates that the current security mode is not associated with these buttons or specified on the app.

9. Buzzer Indication

Scenario	Buzzer Description
Press any key on the keypad	Buzzes once
Operation error (access code / Mode switch error)	Buzzes three times
Countdown reminder	Buzzes continuously until the end
Waiting to bypass devices	Buzzes for 5s
Press Panic button for 3s	Buzzes quickly for 3s

10. Operating on the Eufy Security App

All operations, such as mode switch, alarm on/off, device bypass, and OTA updates, can be performed on the eufy Security app.

10.1 Keypad Settings

On the eufy Security app, you can configure the following settings:

Set Away, Home, Customized, and Disarm security modes. Ensure the mode associates with the Keypad button accordingly.
Change access code.
Create access codes for other family members or guests. Up to 6 access codes are supported. The access code should be 4 to 8 digits by default.
Name the device.
Set emergency code. After entering the set code, the alarm will be disabled. A specified message will be sent to emergency contacts via the app.
Synchronize the Keypad status: Connected, disconnected, charging, factory default.

11. Access Code Management

The eufy Security app allows users to assign an access code to family members, friends, or visitors. To assign an access code, open the eufy Security app, go to the Keypad's Device page, enter the user name, and assign a new access code.

An expiration date can be set for each access code, making them suitable for temporary visitors. Access codes beyond the expiration date are invalid.

Note: Up to 6 access codes can be added on one HomeBase.

12. Charging Your Keypad

Before charging the keypad, check if the Keypad power is low.
When the Keypad power is low:

The Keypad's LED indicator will flash red for 5 seconds when movement is detected nearby.
On the eufy Security app, the Keypad power level icon will turn red.

To charge the Keypad, use a micro USB cable and charger (not provided).

Charging indicator	Status
Solid red	Charging
Solid blue	Fully charged

12.1 OTA Update

In some cases, the system may push OTA updates automatically. When an OTA update begins, the LED indicator keeps flashing red until the process is completed.
To ensure the software is always the latest version, check for software updates and follow the on-screen instructions to update the firmware manually.

13. Resetting Your Keypad

When a keypad malfunction occurs, use a sharp-pointed object (such as a SIM card opener) to reset the keypad.

14. Specification

Wi-Fi Frequency: Sub-1G: 866~866.8MHz
Cell Capacity: 2600 mAh
USB-A input: 5V 1A
Working Temperature: -10ºC ~ 50°C / 14°F – 104°F
Storage Temperature: -20°C ~ 60°C / -4°F ~ 140°F

15. Troubleshooting

If the keypad keeps blinking red, it indicates the keypad is disconnected from the HomeBase.

Check whether the HomeBase is charged.
Reset the keypad.
Check whether there is wireless interference nearby.
Take the keypad closer to the HomeBase.

For further troubleshooting, check the FAQ section in the eufy Security app.

16. Notice

16.1 FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

16.2 FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure conditions. The minimum separation distance is 20cm.

Notice: Shielded cables
All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

The following importer is the responsible party:
Company Name: POWER MOBILE LIFE, LLC
Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541
Telephone: 1-800-988-7973

17. Declaration of Conformity

Hereby, Anker Innovations Limited declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit www.eufylife.com.

The Device should not be used in environments with excessively high or low temperatures, nor exposed to strong sunshine or overly wet conditions.

The suitable temperature for the product and accessories is -10°C-50°C.

17.1 IC Statement

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.

17.2 IC RF Statement:

When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.

FCC ID: 2AOKB-T8960 IC: 23451-T8960

Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

18. Customer Service

18.1 Warranty

Ⓘ 12-month limited warranty

Contact Information:

US: +1 (800) 988 7973 Mon-Fri 9AM-5PM (PT)
UK: +44 (0) 1604 936 200 Mon-Fri 6AM-11AM (GMT)
Germany: +49 (0) 69 9579 7960 Mon-Fri 6:00-11:00
Customer Support Email: support@eufylife.com

Eufy can also be found on social media platforms such as Facebook (@eufyofficial) and Twitter (@eufyofficial).

19. Questions about your Manual?

For questions regarding this manual, users can post comments or refer to related manuals.

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