Manuals+

Avigilon™ H4 HD Dome Camera Installation Guide

Avigilon™ H4 HD Dome Camera Models: H4A-DP1(-B), H4A-DP1-IR(-B), H4A-DP2(-B), H4A-G-DP1-IR(-B)

Important Safety Information

This manual provides installation and operation information and precautions for the use of this device. Incorrect installation could cause an unexpected fault. Before installing this equipment, read this manual carefully. Please provide this manual to the owner of the equipment for future reference.

Warning Symbol: Indicates the presence of dangerous voltage within and outside the product enclosure that may result in a risk of electric shock, serious injury, or death to persons if proper precautions are not followed.

Caution Symbol: Alerts the user to the presence of hazards that may cause minor or moderate injury to persons, damage to property, or damage to the product itself if proper precautions are not followed.

WARNING - Failure to observe the following instructions may result in severe injury or death.

CAUTION - Failure to observe the following instructions may result in injury to persons or damage to the device.

Regulatory Notices

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties authorized by Avigilon Corporation could void the user's authority to operate this equipment.

Disposal and Recycling Information

When this product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines.

Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.

European Union:

This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

Legal Notices

©2019, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. ONVIF is a trademark of Onvif, Inc. Other names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is granted with respect to any copyright, industrial design, trademark, patent, or other intellectual property rights of Avigilon Corporation or its licensors.

Disclaimer

This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.

Avigilon Corporation
avigilon.com
PDF-H4ADP-A(-B)
Revision: 6 - EN
20191224

Overview

Cover View

1. Tamper resistant screws
Star-shaped captive screws to fix the dome cover to the base.

2. Dome cover
Vandal resistant dome cover.

Bottom View

1. Camera alignment latch
A latch for locking the camera into the pendant wall mount or the pendant NPT mount.

2. Camera lanyard hook
A hook for suspending the camera from the lanyard provided in the pendant wall mount or the pendant NPT mount.

3. Cable entry hole
An entry hole for the cables required for camera operation.

Top View

1. Camera mounting screws
Screws for securing the camera to the pendant wall mount or the pendant NPT mount.

2. Lanyard
Connects to a lanyard hook on the cover.

Front View

1. Power connector block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity. Only required when Power over Ethernet is not available.

2. Link LED indicator
Indicates if there is an active connection in the Ethernet port.

3. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission occurs over this connection. Also receives power when it is connected to a network that provides Power over Ethernet.

4. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED Indicator on page 30.

5. Serial number tag
Device information, product serial number, and part number label.

6. Audio/video connector
Accepts a mini-jack connector (3.5 mm).

Rear View

1. Azimuth control
Provides control of the image angle.

2. SD card slot
Accepts an SD card for onboard storage. Not available on H4 Edge Solution (ES) Cameras.

3. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.

4. I/O connector block
Provides connections to external input/output devices.

5. Tilt lock thumb screw
Provides a locking mechanism for the image tilt adjustment.

6. Pan lock thumb screw
Provides a locking mechanism for the image pan adjustment.

IR View

IR Illuminator Ring
Provides scene illumination in the IR spectrum. The IR illuminator ring is not included with all models.

Pendant Wall Mount Bracket View

1. Bracket mounting holes
Points for mounting the pendant wall mount bracket to a mounting surface.

2. Mounting tabs
Tabs for placing the pendant wall mount onto the bracket.

3. Mounting points
Points for securing the pendant wall mount to the mounting bracket.

Pendant Wall Mount View

1. Pendant wall mount
Dome camera mount for walls and other mounting surfaces.

2. Pendant wall mount screws
Screws for securing the pendant wall mount to the mounting bracket.

3. NPT pipe entry hole
A 3/4" NPT threaded hole for NPT pipe conduits.

Pendant NPT Mount View

Note: The NPT pipe, adapter, and lock nut are not supplied by Avigilon and should be sourced separately.

1. 1-1/2" NPT-female to NPT-female adapter
An adapter for attaching the pendant NPT mount to an NPT pipe.

2. Pendant NPT mount
Dome camera mount for NPT pipes.

3. Lock nut
Lock nut for securing the pendant NPT mount on the NPT-female to NPT-female adapter.

4. NPT pipe
NPT pipe used for a pendant mount with the NPT adapter.

Required Tools and Materials

The following tools are required to complete the installation but are not included in the package:

Package Contents

Ensure the package contains the following:

Note: The pendant wall mount and pendant NPT mount are sold separately.

Installation

Removing the Dome Cover

Remove the dome cover by loosening the screws that fix the cover to the base. Use a T20 Pin-In star-shaped driver to loosen the screws.

Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may affect the overall image quality. Keep the protective covers on the outside of the dome bubble until the installation is complete.

Mounting and Aiming Video Analytics Cameras

When installing an Avigilon video analytics camera, follow the listed mounting and aiming recommendations to maximize the camera's analytics capabilities:

For more details, see Designing a Site for Video Analytics. The document is available on the Avigilon website.

Inserting Cables through the Sealing Grommet

Unless specified otherwise, you must pull the required cables through the sealing grommet included with the camera when using a cable entry hole.

1. Remove the sealing grommet from the camera.

2. Pull the tab on the grommet to open a hole for the Ethernet cable.

3. Push an Ethernet cable through the grommet by one of the following methods:

Ensure that the orientation of the cable and grommet matches the one shown in the image.

4. Push any other required cables through the grommet.

Note: If you will pull multiple cables through the sealing grommet, apply silicone sealant to seal any gaps in the grommet.

Mounting the Dome Camera

The dome camera can only be mounted to a pendant wall mount (H4-MT-WALL1) or a pendant NPT mount (H4-MT-NPTA1). The mounts are sold separately.

Use the pendant wall mount if you will be mounting the camera to a vertical mounting surface such as a wall. Use the pendant NPT mount if you will be mounting the camera to a 1-1/2" NPT pipe for a free hanging installation.

Mounting the Dome Camera to the Pendant Wall Mount

1. Determine where the cables will enter the pendant wall mount. The cables can either enter through the rear of the mount from a cable entry hole in the mounting surface, or through the 3/4" NPT pipe entry hole on the bottom of the mount from a pipe conduit.

2. Use the provided mounting template to drill four mounting holes into the mounting surface.

a. If the cables will enter through the rear of the mount, also drill the cable entry hole in the mounting surface.

3. Pull the required cables through the preferred hole:

4. Fasten the pendant wall mount bracket to the mounting surface.

5. Pull the required cables through the wall mount.

6. Insert the bracket mounting tabs into the pendant wall mount.

7. Tighten the wall mount screws to secure the wall mount to the bracket.

8. Connect the lanyard in the mount to the camera lanyard hook on the bottom of the camera. Allow the camera to hang.

9. Install the sealing grommet with all the required cables. For more information, see Inserting Cables through the Sealing Grommet on page 11.

10. Insert the camera into the mount:

11. Secure the camera body to the mount using the camera mounting screws.

(Optional) Mounting the Dome Camera to the Pendant NPT Mount

Tip: It is recommended that the pendant NPT mount is mounted to a 1-1/2" conduit pipe.

Note: The NPT pipe, adapter, and lock nut are not supplied by Avigilon and should be sourced separately.

1. Pull the required cables through the NPT conduit pipe.

2. Apply thread seal tape to the pipe and screw on the 1-1/2" NPT female to NPT female pipe adapter.

3. Screw the lock nut onto the pendant NPT mount.

4. Apply thread seal tape to the pendant NPT mount and screw it into the pipe adapter.

5. Connect the lanyard in the mount to the camera lanyard hook on the bottom of the camera. Allow the camera to hang.

6. Install the sealing grommet with all the required cables. For more information, see Inserting Cables through the Sealing Grommet on page 11.

7. Insert the camera into the mount:

8. Secure the camera body to the mount using the camera mounting screws.

Connecting Cables

Refer to the diagrams in the Overview section for the location of the different connectors.

1. If external input or output devices are part of the installation (for example: door contacts, relays, etc.), connect the devices to the I/O connector block.

2. If an external microphone needs to be connected to the camera, connect the device to the camera A/V connector. For more information, see Connecting to Microphones, Speakers, and Video Monitors on page 28.

3. (1.0 and 2.0 megapixel models only) If an external video monitor needs to be connected to the camera, connect the device to the camera A/V connector. For more information, see Connecting to Microphones, Speakers, and Video Monitors on page 28.

4. Connect a network cable to the Ethernet port (RJ-45 connector). The Link LED indicator will turn on once a network link has been established.

5. Connect power using one of the following methods:

6. Check that the Connection Status LED indicator indicates the correct state. For more information, see Connection Status LED Indicator on page 30.

Initializing a Camera Username and Password

Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a factory default state.

Important: You must create a user with administrator privileges before the camera is operational.

The first user can be created using any of the following methods:

Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first user through the camera's Web Interface, Camera Configuration Tool, or USB Wifi Adapter before you connect to the 3rd party VMS.

(Optional) Using the USB Wi-Fi Adapter

If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the camera's mobile web interface.

After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface from any mobile device using the following address: http://camera.lan

For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi Adapter System User Guide.

Note: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi Adapter is plugged in.

Assigning an IP Address

The device automatically obtains an IP address when it is connected to a network.

Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet.

The IP address settings can be changed using one of the following methods:

Note: Depending on the manufacture date of your camera, you will have one of the two options below to log in for the first time:

Accessing the Live Video Stream

Live video stream can be viewed using one of the following methods:

Note: Depending on the manufacture date of your camera, you will have one of the two options below to log in for the first time:

Aiming the Dome Camera

Reference the camera's live stream as you aim the camera.

1. Loosen the pan and tilt lock screws on the camera.

2. Turn the lens to the correct direction by panning and tilting the lens.

3. Tighten the pan and tilt lock screws to secure the dome camera's position.

4. Rotate the azimuth control ring to set the image to the correct angle.

5. In the camera web browser interface or the Avigilon Control Center software, adjust the camera's Image and Display settings. You can set the zoom position, focus, and change the image rotation.

(Optional) Configuring SD Card Storage

To use the camera's SD card storage feature, you must insert an SD card into the card slot.

It is recommended that the SD card have a capacity of 8 GB or more and a write speed of class 6 or better. If the SD card does not meet the recommended capacity or write speed, the recording performance may suffer and result in the loss of frames or footage.

1. Insert an SD card into the camera.

CAUTION: Do not force the SD card into the camera or you may damage the card and the camera. The SD card can only be inserted in one direction.

2. Access the camera's web interface to enable the onboard storage feature. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.

Setting the Time

If you are installing an H4 ES camera, you must set the time on the camera. The ES camera model includes a built-in server component that runs the ACC Server software directly on the camera. Since the camera is accessed as its own network video recording server, you must set the time so that events and recorded video occur at the correct time.

Follow the below procedure to manually configure the time settings:

1. Log in to the camera web interface.

2. Display the Setup > General page.

3. In the Time Settings area, select the camera time zone.

4. Click Apply.

5. At the bottom of the Time Settings area, click the Configure NTP Server link. If you cannot see the link, select Network from the left menu pane.

6. In the NTP Server area, make sure the check box is selected then choose one of the following options:

7. Click Apply.

Installing the Dome Cover

Be careful not to touch or scratch the dome bubble. Any marks or fingerprints on the dome bubble will cause unwanted reflections in the -IR model.

1. Attach the lanyard to the dome cover.

2. Remove the plastic cover on the inside of the dome bubble.

3. Attach the dome cover to the base by tightening the screws with the star-shaped driver.

4. Remove the plastic cover on the dome bubble.

Zooming and Focusing the Dome Camera

Ensure this procedure is performed after the dome cover is installed, so you can accommodate for the focus shift caused by the dome bubble.

Configuring the Camera

Once installed, use one of the following methods to configure the camera:

For More Information

Additional information about setting up and using the device is available in the following guides:

These guides are available on help.avigilon.com and on the Avigilon website: avigilon.com/support-and-downloads.

Cable Connections

Connecting External Power

If PoE is not available, the camera needs to be powered through the removable power connector block. Refer to the diagrams in this guide for the location of the power connector block.

The power consumption information is listed in the product specifications.

To connect power to the power connector block, complete the following steps:

  1. Remove the power connector block from the camera.
  2. Remove the insulation from 1/4" (6 mm) of the power wires. Do not nick or damage the wires.
  3. Insert the two power wires into the two terminals on the power connector block. The connection can be made with either polarity. Use a small slotted (5/64" or 2 mm blade width) screwdriver to loosen and tighten the terminals.
  4. Attach the power connector block back into the camera.

WARNING - This product is intended to be supplied by a UL Listed Power Unit marked "Class 2" or "LPS" or "Limited Power Source” with output rated 12 VDC or 24 VAC, 7 W min. (9 W min. with -IR model) or PoE rated 48 VDC, 7 W min. (9 W min. with -IR model).

Connecting to External Devices

External devices are connected to the camera through the I/O terminal block. The pinout for the I/O terminal block is shown in the following diagram:

Figure 2: Example application.

  1. Ground
  2. Input - To activate, connect the Input to the Ground pin. To deactivate, leave disconnected or apply between 3-15 V.
  3. Output - When active, Output is internally connected with the Ground pin. Circuit is open when inactive. Maximum load is 25 VDC, 120 mA.

Connecting to Microphones, Speakers, and Video Monitors

The camera can be connected to an external microphone, speaker, and video monitor through the mini-jack (3.5 mm) audio/video connector (Avigilon part number CM-AC-AVIO1).

Only the 2.0 megapixel models can be connected to an external video monitor through the A/V connector.

Note: The camera only supports line level mono audio input and an NTSC or PAL video output.

The video output signal is determined by the camera flicker control setting. When the camera flicker control is set to 60 Hz, the video output signal is NTSC. When the flicker control is set to 50 Hz, the video output signal is PAL. Use the Camera Installation Tool to configure the camera's flicker control in the Image and Display setup.

The pinout for the connector is shown in the following diagram:

The wiring for the connector pinout is shown in the following table:

Pin Purpose Wire
1 Audio IN Red
2 Composite Video OUT Black
3 GND Yellow
4 Audio OUT Green

Connection Status LED Indicator

Once connected to the network, the Connection Status LED indicator will display the progress in connecting to the Network Video Management software.

The following table describes what the LED indicator shows:

Connection State Connection Status LED Indicator Description
Obtaining IP Address One short flash every second Attempting to obtain an IP address.
Discoverable Two short flashes every second Obtained an IP address but not connected to the Network Video Management software.
Upgrading Firmware Two short flashes and one long flash every second Updating the firmware.
Connected On Connected to the Network Video Management software or an ACC™ Server. The default connected setting can be changed to Off using the camera's web user interface. For more information see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.

Resetting to Factory Default Settings

If the device no longer functions as expected, you can choose to reset the device to its factory default settings.

Use the firmware revert button to reset the device. The firmware revert button is shown in the following diagram:

Note: For the ES camera models, resetting the camera will erase all recorded video from the camera.

For models that feature an SD card slot, resetting the camera will not affect video that has been recorded to the SD card.

Figure 3: The firmware revert button on the dome camera.

1. Ensure the device is powered on.

2. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button.

3. Release the button after three seconds.

CAUTION: Do not apply excessive force. Inserting the tool too far may damage the camera.

Setting the IP Address Using the ARP/Ping Method

Complete the following steps to configure the camera to use a specific IP address:

Note: The ARP/Ping Method will not work if the Disable setting static IP address through ARP/Ping method check box is selected in the camera's web browser interface. For more information, see the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.

1. Locate and make note of the MAC Address (MAC) listed on the Serial Number Tag for reference.

2. Open a Command Prompt window and enter the following commands:

3. Reboot the camera.

4. Close the Command Prompt window when you see the following message: Reply from <New Camera IP Address>: ...

Cleaning

Dome Bubble

If the video image becomes blurry or smudged in areas, it may be because the dome bubble requires cleaning.

To clean the dome bubble:

Important: Failure to use the recommended cleaning materials may result in a damaged or scratched dome bubble. A damaged dome bubble may negatively impact image quality and cause unwanted IR light reflecting into the lens.

Body

Limited Warranty and Technical Support

Avigilon warranty terms for this product are provided at avigilon.com/warranty.

Warranty service and technical support can be obtained by contacting Avigilon Technical Support: avigilon.com/contact-us/.

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