smartMonday Adviser Portal Transaction Guide

Logging into your client's account

Step 1: Initiate Login

The smartMonday Adviser Portal allows advisers to act on behalf of clients when an "Authority in place to Act" is established. Upon confirmation of this authority, the 'Log In As' button becomes available for the client's account. The overview page will display "Authority for Adviser to Act" in the Adviser Authority record field.

Selecting the 'Log In As' button opens a window to access the Member's Portal account.

Visual Description of Login Screen (Page 2): The screen shows a smartMonday branded interface for the Member Portal. It includes fields for 'Email Address' and 'Password', with a 'SIGN IN' button. A second screen shows a 'Multi-factor authentication' prompt requiring an 'Enter your code' input, with 'VERIFY' and 'CANCEL' buttons.

Step 2: Adviser Authentication

Advisers will be prompted to enter their own login details: Adviser Email Address, Password, and an Authentication Code from their Authenticator App. These are the adviser's credentials, not the member's.

Once authenticated, the Member Portal instance for the selected member opens, enabling subsequent actions.

Updates made to a client's account and submitted requests are visible immediately in both the Member and Adviser Portals.

Visual Description of Member Details Screen (Page 2): This screen displays client profile information including 'Member details', 'Adviser Authority' (with fields like Account Number, Authority Start/End Date, Type, Fee Type/Amount), and 'BPay details'. It also shows 'Beneficiaries' and 'Referral Status'.

Actions you can complete

Update Member Details

Navigate to Personal Details > Update Your Details. Use the 'Update' button to edit the following client details:

• Email address
• Chosen name
• Mobile number
• Home phone number
• Occupation
• Postal address
• Residential address

Visual Description of Update Member Details Screen (Page 3): The screen shows a 'PROFILE' section with 'MEMBER DETAILS'. It lists fields such as 'Communication preferences', 'Member number', 'First name', 'Middle name', 'Last name', 'Chosen name', 'Email address', 'Postal address', 'Residential address', 'Mobile', 'Home phone', 'Occupation', and 'Tax file number'. An 'UPDATE' button is present. A note indicates that for name changes or date of birth updates, supporting documentation is required, and contact information is provided for assistance.

Update Preferred Beneficiaries

Go to Personal Details > Beneficiaries. If a client has not specified Binding Beneficiaries, advisers can edit or add Preferred Beneficiaries. An orange 'Edit' button will appear if beneficiaries can be added or edited. The total percentage for beneficiaries must sum to 100% before saving.

Visual Description of Beneficiaries Screen (Page 3): This section is titled 'YOUR BENEFICIARIES'. It explains the difference between non-binding and binding nominations. It states that a new nomination is required for each beneficiary and the total percentage must be 100%. It indicates 'No beneficiary found' and provides an 'EDIT BENEFICIARY' button.

Manage Investments / Submit a Switch Request

Access this functionality via Account Details > Manage Investments from the menu bar, or by selecting the 'Manage Investments' button on the overview page.

Superannuation Accounts

For superannuation accounts, advisers can manage the Current Balance, Future Contribution Profile, or both. After initiating a switch request for the Current Balance, a 'Pending Request' banner will appear, and only Future Contributions can be modified until the switch is processed.

Visual Description of Superannuation Investments Screen (Page 4): The 'INVESTMENTS' section for 'Superannuation accounts' shows options to change 'Where my balance is currently invested' ➡️, 'Where my future contributions are invested' ➡️, and 'Where both my current balance and future contributions are invested' ➡️. It displays 'Current Options' with percentages and dollar amounts for 'Balanced Growth', 'Moderate', and 'Defensive' for the current balance. It also shows percentages for future contributions. Contact information for 'smartCoach' and an email/phone number are provided for guidance.

Pension and TTR Accounts

For Pension and TTR accounts, advisers can manage the Current Balance, Pension Payment Profile, or both. Similar to superannuation, a 'Pending Request' banner will appear after a Current Balance switch request, and only Pension payments can be adjusted until the switch is complete.

Validations ensure that investment options for pension payments align with the member's current balance for pending switch options.

Visual Description of Pension Investments Screen (Page 4): The 'INVESTMENTS' section for 'Pension accounts' shows options to change 'Where my balance is currently invested' ➡️ and 'Where my pension payments are paid from' ➡️. It lists 'Current Options' for 'Cash' and 'Balanced Growth' with percentages and dollar amounts for the current balance. It also shows percentages for future pension payments to be paid from. Contact information for 'smartCoach' is provided.

Request a rollover in from another super fund (superannuation only)

Navigate to Contributions > Consolidate your super via the menu bar, or use the Consolidate Your Super section on the overview page.

Use the search box ? to find the other fund by Fund Name or USI. A list of matching funds will appear.

The Member Number at the other fund must be entered, along with a selection of 'Full Amount' or 'Partial amount' (for partial, the specific amount can be entered). Selecting 'CONTINUE' ➡️ leads to a confirmation screen.

Selecting 'Confirm' submits the request to SuperStream immediately.

Visual Description of Rollover Screen (Page 5): The 'CONSOLIDATE' section includes 'MEMBER DETAILS' and 'DETAILS OF OTHER FUND'. Fields include 'Search Superannuation Provider', 'Name of the fund', 'Product', 'Abn of the fund', 'Unique superannuation identifier (usi)'. Adviser input fields are for 'Member number', 'Amount to Transfer' (with options for 'Full Amount' or 'Partial Amount'), and 'CONTINUE' button ➡️.

Other features and notes

• Advisers can vary Pension payment amounts for clients with a smartMonday pension account.
• Benefit payment requests or tax deduction claims cannot be submitted on behalf of a client through the portal.
• If a client has a Benefit Block on their account, the ‘Log In As' button will be unavailable.

Got questions?

For inquiries regarding the Adviser Portal and member accounts, contact the smartMonday contact centre:

• Phone: 1300 614 644 (8:30 am to 5:00 pm AEST/AEDT, Monday to Friday)
• Email: adviser@smartmonday.com.au

Prepared by smartMonday Solutions Limited ABN 48 002 288 646, AFSL 236667, the sponsor of the Smart Future Trust ABN 68 964 712 340 RSE Registration No R1000566.