Thank You For Your Purchase
Congratulations! This document is intended to assist with the installation, maintenance, and servicing of your TRUE appliance. Please read all warnings, guidelines, and recommendations carefully. TRUE is the sole appliance manufacturer and is not responsible for installation. For assistance locating a service technician, visit www.truemfg.com/support/service-locator.
Company Information:
True Manufacturing Co., Inc.
2001 East Terra Lane
O'Fallon, Missouri 63366-4434
Phone: (636) 240-2400
FAX: (636)-272-2408
International FAX: (636)-272-7546
Toll-Free: (800)-325-6152
Parts Department: (800)-424-TRUE (424-8783)
Parts Department FAX: (636)-272-9471
Contact Us:
Warranty Phone: +1 855-299-3510
Warranty Email: CommercialIceWarrantyInquiries@TrueMfg.com
Technical Phone: +1 888-783-1429
Technical Email: CommercialIce@TrueMfg.com
Preface
The warnings, guidelines, and recommendations in this document are intended to prevent appliance damage, injury, or death. Please read them carefully to ensure safe use and maintenance.
Signal & Symbol Definitions
Signal Word Definitions
- DANGER! An imminently hazardous situation which, if not avoided, will result in serious injury or death.
- WARNING! A potentially hazardous situation which, if not avoided, can result in serious injury or death.
- CAUTION! A potentially hazardous situation which, if not avoided, may result in minor or moderate injury; an unsafe practice.
- USER ACTION! User action alert; follow recommendations to avoid appliance or product damage.
- NOTICE! Important information not related to hazards or risk of personal injury.
Safety Symbols
- Safety Alert Symbol (?): Alerts reader to potential physical injury hazards. Obey all safety messages following this symbol to avoid possible injury or death.
- Corrosive Substance Hazard (⚠️): Indicates a corrosive substance hazard.
- Flammable Material; Fire Hazard (?): Indicates flammable material and fire hazard.
- Electrical Shock Hazard (⚡): Indicates electrical shock hazard.
- Tipping Hazard; Tip-Over Hazard (⚠️): Indicates a tipping hazard.
- Sharp Element; Cut or Sever Hazard (?): Indicates a sharp element hazard.
- Crush or Cut Hazard (?): Indicates a crush or cut hazard.
- Slippery Surface Hazard (⚠️): Indicates a slippery surface hazard.
Additional Symbols
- Mandatory Action Alert Symbol (❗): Alerts reader to required or recommended actions. Obey all messages and recommendations to avoid appliance or product damage.
- NOTICE > Important information not related to hazards or risk of personal injury.
- Review and understand the installation manual (?): Indicates the need to review the manual before installation, operation, or servicing.
- Wear protective gloves (?): Indicates the need to wear protective gloves.
- Wear eye protection (?): Indicates the need to wear eye protection.
- DO NOT dispose of with other household waste (?️): Indicates proper disposal is required.
Basic Safety & Operation Warnings
WARNING!
Read and understand this document before installing, operating, maintaining, or servicing this appliance. Failure to do so can result in appliance damage or failure, property damage, loss of warranty, serious injury, or death. Improper installation is not covered by warranty.
- Failure to install, operate, and maintain the ice storage bin as detailed in this document will negatively affect safety, appliance performance, component life, and warranty coverage.
- Only qualified technicians should install and service the appliance. Visit www.truemfg.com/support/service-locator for assistance. TRUE is not responsible for installation.
- This appliance is not to be used, cleaned, or maintained by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, without proper supervision or instruction.
- DO NOT install or operate equipment that has been misused, abused, neglected, damaged, or altered from original specifications.
- DO NOT modify or alter the ice storage bin. Improper alterations can result in personal injury, fire, or death.
- The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during maintenance and cleaning.
- Use appropriate tools, safety equipment, and PPE during installation and servicing.
- Only use the appliance for its intended purpose. Failure to do so may result in equipment damage, personal injury, or death.
- Keep the area surrounding the ice storage bin clean to avoid damage from debris or pests.
- Maintain all minimum clearances. Your ice machine dictates minimum clearances.
- DO NOT use electrical appliances inside food storage compartments unless approved by the manufacturer.
USER ACTION!
The ice storage bin must be installed in accordance with all applicable laws, codes, and regulations. All utility connections and fixtures must be maintained in accordance with all applicable laws, codes, and regulations.
NOTICE!
The manufacturer is not responsible for injury or damage resulting from improper, incorrect, and unreasonable use.
Personal Injury Warnings
DANGER!
DO NOT allow children to play with or in the appliance. Child entrapment or personal injury can occur.
WARNING!
- Only qualified technicians should install and service the appliance. Visit www.truemfg.com/support/service-locator for assistance. TRUE is not responsible for installation.
- Use appropriate tools, safety equipment, and personal protective equipment (PPE) during installation and servicing.
- Choke Hazard! Ensure all components and fasteners are securely in place after installation. Remove any objects that may have fallen into the bin.
- Slippery Surfaces! Moisture from improper drainage can create slippery surfaces. Warn customers and dry the surface. Mark wet floor areas with a wet floor sign.
- Sharp edges! Take care when moving, installing, cleaning, servicing, and maintaining to avoid cuts. Be careful when reaching under the appliance or handling metal components. Stay clear of pinch point areas. Take care closing doors with children nearby.
- Tip over hazard! Appliance may pose a tipping hazard. Take appropriate safety precautions. Use tip-over restraints. Never allow children to climb or hang on drawers, doors, or shelves. Two or more people are required to move this equipment to prevent tipping.
Ice Storage Bin Disposal Warnings
DANGER!
Risk of fire or explosion!
- Flammable insulation is used. Dispose of in accordance with all applicable laws, codes, and regulations. Follow all safety precautions associated with handling flammable refrigerant and insulation.
- DO NOT dispose of your ice storage bin with household waste.
About Your Ice Storage Bin & Installation Requirements
USER ACTION!
TRUE is not responsible for damage incurred during shipment. Always inspect for freight damage before receiving and installing. If damage occurs, note it on the delivery receipt, file a claim with the carrier, and contact TRUE. Do not install a damaged appliance.
Thank you for choosing TRUE Manufacturing. TRUE is the sole appliance manufacturer and is not responsible for installation. The owner is responsible for proper installation and maintenance as described in this document. Routine care and maintenance procedures are not covered by TRUE's warranty. Visit www.TrueMfg.com for manual updates and translations.
TRUE crafts every ice storage bin with state-of-the-art technology to ensure melted ice drains to perfection. We hope you enjoy your new ice storage bin and continue to rely on TRUE for your refrigeration needs.
Ice Storage Bin Specifications
- Meets NSF 12 guidelines for food storage cleanliness.
- Crafted from high-quality materials approved for direct food contact.
- All food zone plastics contain TRUEGuard Antimicrobial to help inhibit biological growth.
- Thick side wall insulation maximizes ice preservation.
- Melted ice drains to perfection.
- Patented TRUE Magnascoop can be placed on interior and exterior areas for ergonomic access.
- Slow-closing hinge prevents slamming lids while scooping ice.
- Removable ice baffle provides enhanced cleaning access.
- Ice storage bin is not suitable for outdoor use.
- Ensure the installation location provides adequate clearances and sufficient airflow for the ice machine.
- Read and follow all warnings and maintenance instructions. Failure to do so may result in damage and may void the warranty.
- Do not locate the equipment near heat sources, direct sunlight, areas with high ambient conditions, or without proper clearance for ventilation. This can result in reduced capacities, high system pressures, and equipment failure.
Model Nomenclature
The model nomenclature follows a pattern to identify key features:
- Model Family: TIB (True Ice Bin), TID (True Ice Dispenser)
- Width (in): Specifies the bin's width.
- Exterior Option: ~T (TRUETEC exterior), ~28 (Black exterior panels). Other colors may be available.
- Ice Capacity (x100 lb/day): Indicates the bin's capacity.
- Version: Specifies the model version.
- Configuration: 1 (configuration 1) or 2 (configuration 2).
Example: TIB-530-A~T-1
Plan Views
TIB-322 Dimensions:
- Overall Height: 35-1/8" (892mm)
- Overall Width: 22-13/32" (569mm)
- Overall Depth: 25-13/32" (646mm)
- Base Height: 3-9/32" (83mm)
- Drain Height: 6" (152mm)
- Drain Connection: 3/4" FNPT
TIB-422 Dimensions:
- Overall Height: 35-1/8" (892mm)
- Overall Width: 22-13/32" (569mm)
- Overall Depth: 25-13/32" (646mm)
- Base Height: 3-9/32" (83mm)
- Drain Height: 6" (152mm)
- Drain Connection: 3/4" FNPT
TIB-430 Dimensions:
- Overall Height: 35-5/32" (893mm)
- Overall Width: 30-13/32" (772mm)
- Overall Depth: 24-1/16" (612mm)
- Base Height: 3-9/32" (83mm)
- Drain Height: 6" (152mm)
- Drain Connection: 3/4" FNPT
TIB-530 Dimensions:
- Overall Height: 35-5/32" (893mm)
- Overall Width: 30-13/32" (772mm)
- Overall Depth: 24-1/16" (612mm)
- Base Height: 3-9/32" (83mm)
- Drain Height: 6" (152mm)
- Drain Connection: 3/4" FNPT
TIB-948 Dimensions:
- Overall Height: 44-9/32" (1125mm)
- Overall Width: 48-3/8" (1229mm)
- Overall Depth: 35-3/16" (893mm)
- Base Height: 3-9/32" (83mm)
- Drain Height: 6" (152mm)
- Drain Connection: 3/4" FNPT
Clearances
Clearances are based on the ice machine, not the ice storage bin.
Plumbing Connection Requirements
WARNING!
Plumbing connections must be in accordance with all applicable laws, codes, and regulations. Failure to meet these requirements can result in appliance damage, property damage, or serious injury.
USER ACTION!
Keep ice storage bin drain lines separate from the ice machine drain lines. DO NOT directly pipe drain lines to the sewer system. Maintain a vertical air gap [2" (50.8 mm) minimum] between the drain line ends and the floor drain.
| Drain Connection | Details |
|---|---|
| 3/4" Female NPT Fitting | Ensure a 2" (50.8 mm) vertical air gap between the drain line end and the floor drain. |
Installation & Setup
Uncrating
USER ACTION!
If the appliance is damaged, note all damage on the delivery receipt, immediately file a claim with the delivery freight carrier, and contact TRUE. DO NOT install the appliance or put it in service.
- Move the appliance as close as possible to the final installation location.
- Cut the straps securing the packaging.
- Remove the exterior packaging.
Leg Installation
WARNING!
Lifting assistance required! Bin weight exceeds 80 lb (36.3 kg). Team lift or use a lifting device. Always use proper lifting techniques or personal injury may occur.
USER ACTION!
TRUE recommends leveling the ice storage bin before installing ice making equipment.
- Locate the legs packaged inside the bin.
- Position floor protection behind the ice storage bin.
- Carefully lay the ice storage bin on the floor protection.
- Install the legs into the threaded holes in the ice storage bin's bottom.
- Carefully lift the bin upright.
Leveling
Check the bin's level front-to-back and side-to-side. Adjust the legs as needed:
- Clockwise turn: Raises the bin.
- Counterclockwise turn: Lowers the bin.
Ice Level Sensor Dimensions (for True Cubed Ice Machine)
Refer to the table below for Empty Bin Distance (EBD) and Full Bin Distance (FBD) settings for your TCIM. Your TCIM reads EBD and FBD in centimeters. Consult your TCIM Install Manual for "Ice Level Sensor Setup" to adjust the setting.
| Storage Bin | EBD | FBD |
|---|---|---|
| TIB-322 | 77 cm | 30 cm |
| TIB-422 | 108 cm | 20 cm |
| TIB-430 | 77 cm | 30 cm |
| TIB-530 | 108 cm | 20 cm |
| TIB-948 | 108 cm | 20 cm |
Ice Scoop Positioning
The ice scoop magnetically adheres to the ice storage bin. There are designated stick zones on the interior and exterior of the bin.
Bin Bracket Install
Secure your ice machine to your ice storage bin by always installing the bin brackets.
Bin Adapters (Optional)
Bin adapters cover the opening when the ice storage bin is wider than the ice machine. Contact TRUE Parts Department at 800-424-8783 or partsinquiries@truemfg.com to purchase.
| Bin Adapter Size | Kit Part # |
|---|---|
| 4" | 228243 |
| 8" | 228242 |
| 18" | 228244 |
Diagram Description: Figure 1 shows an ice machine on one side of the bin with an adapter. Figure 2 shows ice machines installed on both sides of the bin with adapters.
Initial Sanitizing
DANGER!
Highly Corrosive Cleaning Chemicals. Avoid contact with eyes and skin. Wear rubber gloves and eye protection when handling.
- Prepare a solution of 1.5 fl oz (44 mL) chlorine bleach (5.25% sodium hypochlorite) to 3 gal. (11.4 L) of warm water.
- Remove the baffle (refer to "Baffle Removal" on page 21).
- With the sanitizing solution, sanitize the ice scoop, the baffle, and the interior surfaces of the ice storage bin.
WARNING!
DO NOT rinse the sanitized areas/parts after sanitizing. Let them air dry.
- Let the sanitized surfaces air dry. Then reinstall the baffle.
Ice Storage Bin Operation
Door Operation
WARNING!
Slippery Surfaces! Always install the ice storage bin with the baffle. The baffle prevents ice from falling out of the bin while the bin door is open. Failure to do so can cause a slip hazard.
USER ACTION!
Verify the level of the bin before operation to ensure the water drains properly.
NOTICE!
Ambient temperature affects door closing speed. If there is resistance opening the door or the door rubs against brackets, refer to the troubleshooting section.
Your bin door has a slow-close hinge feature. Always lightly push to close the bin door; do not force the door closed. The door will stay in position when open.
Baffle Operation
WARNING!
Slippery Surfaces! Always install the ice storage bin with the baffle. The baffle prevents ice from falling out of the bin while the bin door is open. Failure to do so can cause a slip hazard.
USER ACTION!
Be sure to routinely inspect the tightness of the baffle screws.
The baffle comes installed. If removed for cleaning, always reinstall the baffle before resuming operation.
Maintenance & Servicing
WARNING!
Only qualified technicians should install and service the appliance. Visit www.truemfg.com/support/service-locator for assistance. TRUE is the sole appliance manufacturer and is not responsible for installation, service, and routine maintenance.
Turn off and lockout all utilities (gas, electric, water) according to approved practices during maintenance or servicing.
The appliance owner is responsible for performing a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during maintenance and cleaning procedures.
Use appropriate tools, safety equipment, and PPE during installation and servicing.
Sharp Edges! Take care when moving, installing, cleaning, servicing, and maintaining to avoid cuts. Be careful when reaching under the appliance or handling metal components. Stay clear of pinch point areas. Take care closing doors with children nearby.
WARNING!
Tip over hazard! Appliance may pose a tipping hazard. Take appropriate safety precautions. Use of tip-over restraints may only reduce (not eliminate) the tipping hazard. Never allow children to climb or hang on drawers, doors, or shelves. Two or more people are required to move this equipment to prevent tipping.
USER ACTION!
Do not use power cleaning equipment, steel wool, scrapers, or wire brushes on stainless steel or painted surfaces.
NOTICE!
The appliance owner is responsible for maintaining the ice storage bin as described in this document. Routine care and maintenance procedures are not covered by TRUE's warranty.
Component Replacement
USER ACTION!
Replace components with original equipment manufacturer (OEM) components. Use of non-OEM components may void TRUE's warranty.
For OEM replacement parts, contact the Parts Department at 800-424-8783 or PartsInquiries@TrueMfg.com.
Recommended Cleaning Frequency
USER ACTION!
Do not use power cleaning equipment, steel wool, scrapers, or wire brushes on stainless steel or painted surfaces.
NOTICE!
The appliance owner is responsible for maintaining the ice storage bin as described in this document. Routine care and maintenance procedures are not covered by TRUE's warranty.
It is the User's responsibility to keep the ice machine and ice storage bin (or dispenser if applicable) in a sanitary condition in accordance with the instructions in this manual. The maintenance schedule below is a guideline; more frequent maintenance may be required depending on water quality, environment, and local sanitation regulations.
Recommended Cleaning Schedule
| Frequency | Component | Task |
|---|---|---|
| Daily | Ice Scoop | Clean with sanitizer or neutral cleaner and rinse thoroughly. |
| Bi-Annually | Ice Machine and Bin (or dispenser, if applicable) | Descaling and Sanitizing Procedure. |
Exterior Surfaces
For plastic or powder-coated parts, use warm soapy water to clean. DO NOT use stainless steel cleaners or similar solvents.
Descaling and Sanitizing
DANGER!
Highly corrosive cleaning chemicals. Avoid contact with eyes and skin. Wear rubber gloves and eye protection when handling.
WARNING!
Toxic material hazard! DO NOT mix descaler with sanitizer. Harmful fumes may be generated.
USER ACTION!
True recommends using True Ice Machine Descaler. To purchase, contact True Parts Department at 800-424-8783 or partsinquiries@truemfg.com. If using a non-TRUE descaler (Nickel-safe), recommended dilution for soaking parts is 3 fl oz (88.7 mL) per 1 gal (3.78 L). Use of non-recommended descaler may void warranty.
Descaling
- Prepare a solution of 10 fl oz (296 mL) TRUE ice machine descaler to 1 gal (3.8 L) of warm water.
NOTICE: In cases where scale build-up is particularly heavy, substitute equal amounts of ice machine descaler and warm water.
- Remove the baffle (refer to "Baffle Removal" on page 21).
- With the descaling solution and a soft nylon bristle brush, cloth, or sponge, thoroughly clean the ice scoop, the baffle, and the interior surfaces of the ice storage bin.
- Thoroughly rinse all descaled surfaces with clean water before proceeding to "Sanitizing."
Sanitizing
- Prepare a solution of 1.5 fl oz (44 mL) chlorine bleach (5.25% sodium hypochlorite) to 3 gal. (11.4 L) of warm water.
- Remove the baffle (refer to "Baffle Removal" on page 21).
- With the sanitizing solution, sanitize the ice scoop, the baffle, and the interior surfaces of the ice storage bin.
WARNING!
DO NOT rinse the sanitized areas/parts after sanitizing. Let them air dry.
- Let the sanitized surfaces air dry. Then reinstall the baffle.
Door Removal
- Remove the door bracket end caps.
- Pull the door forward.
NOTICE: Dampers are held in place by the door bracket end caps and may fall out. When reinstalling the damper, ensure the shaft's flattened edge aligns with the flattened edge inside the door bracket end cap.
Baffle Removal
WARNING!
When servicing and maintaining, DO NOT drop baffle screws in the ice storage bin. Be sure to tighten the baffle screws during reinstallation.
- Remove the baffle screws.
- Slide the baffle towards the bin rear. Then, lower the baffle and pull the baffle forward.
Troubleshooting
Before contacting a service provider, check the items below. For OEM replacement parts, contact the Parts Department at 800-424-8783 or PartsInquiries@TrueMfg.com.
General Troubleshooting Chart
| Problem | Possible Cause | Possible Remedy |
|---|---|---|
| Water in bottom of bin | Drain incorrectly installed | Drain must be open site with an air gap and correct pitch. |
| Ice machine and bin do not have separate drains | Correct drain installation. | |
| Drain obstructed | Clear drain. | |
| Ice in bin does not drop | Ice forming ice bridge | Break up ice bridge with paddle. |
| Ice falls on floor when bin door is opened | Baffle is incorrectly positioned | Verify water does not leak from the ice machine into the bin. Readjust baffle. |
| Ice in bin is congealed and will not break up | Bin is not emptied regularly | Regularly empty bin to remove congealed ice. |
| Door closes too fast | Ambient temperature too high | Lower ambient temperature. |
| Exceeded mechanical life of hinges | Replace hinges. | |
| Door closes too slow | Ambient temperature too low | Raise ambient temperature. |
| Door rubs against door bracket | Replace door bracket. | |
| Ice scoop does not stick | Scoop may not have magnets | Verify scoop has magnets; If not, replace scoop. |
| Trying to stick scoop outside of stick zones | Verify stick zone locations. |
Warranty Information
To view and download the Warranty Information for USA & Canada, please scan the QR code below.
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