After the download is complete, you can install it according to the instructions on the interface. Upgraded Version On the main page before or after login, click the upper right corner, and then click the menu item "About". If there is a newer firmware version, you can click the "Upgrade Firmware" button to upgrade. Figure 1: Wave About Interface
After the download is complete, you can install it according to the instructions on the interface. Upgraded Version. On the main page before or after login, click ...
Grandstream Networks, Inc. UCM63xx Series Wave Desktop User Guide Table of Contents CHANGE LOG ................................................................................................................ 8 Firmware 1.5.4........................................................................................................................................... 8 INTRODUCTION............................................................................................................. 9 Overview.................................................................................................................................................... 9 Feature Highlights ..................................................................................................................................... 9 Specifications .......................................................................................................................................... 10 BASIC OPERATION ..................................................................................................... 12 System Requirements ............................................................................................................................. 12 Download and Install the Client ............................................................................................................... 12 Upgraded Version .................................................................................................................................... 12 LOGGING INTO WAVE DESKTOP .............................................................................. 13 Wave Password Recovery ...................................................................................................................... 14 MAKING CALLS........................................................................................................... 17 Initiating a Call from Keypad ................................................................................................................... 17 Call History .............................................................................................................................................. 18 Contacts .................................................................................................................................................. 18 ANSWERING CALLS ................................................................................................... 20 DURING A CALL .......................................................................................................... 21 Hold/unhold ............................................................................................................................................. 22 Mute/unmute............................................................................................................................................ 23 DTMF....................................................................................................................................................... 24 MISSED CALLS ........................................................................................................... 25 CALL TRANSER .......................................................................................................... 26 Blind Transfer .......................................................................................................................................... 26 Attended Transfer .................................................................................................................................... 27 CHAT ............................................................................................................................ 29 UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 2 Start a single chat .................................................................................................................................... 29 Start a group chat .................................................................................................................................... 30 Send messages ....................................................................................................................................... 30 Copy message......................................................................................................................................... 31 Forward message .................................................................................................................................... 32 Unread message ..................................................................................................................................... 33 Group management................................................................................................................................. 34 Change group name ............................................................................................................................ 34 View group members ........................................................................................................................... 35 Add group members ............................................................................................................................ 37 Delete Group Members ....................................................................................................................... 38 Exit Group ............................................................................................................................................ 39 MEETING ROOM.......................................................................................................... 40 Meet Now ................................................................................................................................................ 41 Audio Conference .................................................................................................................................... 43 Video Conference .................................................................................................................................... 46 Screen Sharing ........................................................................................................................................ 48 Invite Participants .................................................................................................................................... 50 Managing Participants ............................................................................................................................. 52 Chat during Meeting ................................................................................................................................ 54 End Meeting ............................................................................................................................................ 55 Join Meeting via Link ............................................................................................................................... 56 SCHEDULE MEETING ................................................................................................. 57 VOICEMAIL .................................................................................................................. 61 CONTACTS................................................................................................................... 62 Search Contacts ...................................................................................................................................... 62 CALL HISTORY ............................................................................................................ 63 SETTINGS .................................................................................................................... 64 Audio Settings ......................................................................................................................................... 64 Webcam Settings .................................................................................................................................... 65 Entrance Guard ....................................................................................................................................... 65 Monitor..................................................................................................................................................... 69 UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 3 Export Log ............................................................................................................................................... 70 Language Settings................................................................................................................................... 70 Account Settings...................................................................................................................................... 71 LOGO CUSTOMIZATION ............................................................................................. 73 UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 4 Table of figures Figure 1: Wave About Interface................................................................................................................... 12 Figure 2: Wave Desktop Portal ................................................................................................................... 13 Figure 3: Wave Desktop Default Page after Login...................................................................................... 14 Figure 4: Reset Password Username ...................................................................................................... 15 Figure 5: Reset Password - Verification Password ..................................................................................... 15 Figure 6: Reset Password Email.............................................................................................................. 16 Figure 7: Reset Password ........................................................................................................................... 16 Figure 8: Initiating a Call from Keypad ........................................................................................................ 17 Figure 9: Call history ................................................................................................................................... 18 Figure 10: Contact search ........................................................................................................................... 19 Figure 11: Favorite Contacts ....................................................................................................................... 19 Figure 12: Incoming Call Notification on the Desktop ................................................................................. 20 Figure 13: Incoming call prompt on Wave desktop page ............................................................................ 20 Figure 14: Audio Call Screen ...................................................................................................................... 21 Figure 15: Video Call Screen ...................................................................................................................... 21 Figure 16: Call On Hold............................................................................................................................... 23 Figure 17: Mute during a Call...................................................................................................................... 23 Figure 18: Open the DTMF Keyboard Interface during a Call .................................................................... 24 Figure 19: Missed Call Notification on Browser .......................................................................................... 25 Figure 20: Recent Calls............................................................................................................................... 25 Figure 21: Blind Transfer ............................................................................................................................. 26 Figure 22: Attended Transfer - I .................................................................................................................. 27 Figure 23: Attended Transfer - II ................................................................................................................. 28 Figure 24: Adding Chat Interface ................................................................................................................ 29 Figure 25: Chat Interface ............................................................................................................................ 30 Figure 26: Copy Message ........................................................................................................................... 31 Figure 27: Forward message ...................................................................................................................... 32 Figure 28: Leave a Message....................................................................................................................... 33 Figure 29: Unread Messages...................................................................................................................... 34 Figure 30: Change Group Name................................................................................................................. 35 Figure 31: View Group Members ................................................................................................................ 36 Figure 32: Group Member Business Card Interface ................................................................................... 37 Figure 33: Add Group Member Interface .................................................................................................... 38 Figure 34: Delete Group Members Interface .............................................................................................. 39 UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 5 Figure 35: Wave Meetings Desktop Page .................................................................................................. 40 Figure 36: Search Meeting.......................................................................................................................... 41 Figure 37: Meet Now ................................................................................................................................... 41 Figure 38: Select Role................................................................................................................................. 42 Figure 39: Enter Moderator Code ............................................................................................................... 43 Figure 40: Audio Conference Room............................................................................................................ 44 Figure 41: Invite participants to audio conference room ............................................................................. 45 Figure 42: Managing Meeting Participants in Audio Meeting Room ........................................................... 46 Figure 43: Video Conference Screen.......................................................................................................... 47 Figure 44: Managing Participants in Video Conference ............................................................................. 48 Figure 45: Screen Sharing .......................................................................................................................... 49 Figure 46: Screen Sharing with Video on ................................................................................................... 50 Figure 47: Invite Participants....................................................................................................................... 51 Figure 48: Create invitation link .................................................................................................................. 52 Figure 49: Participant list............................................................................................................................. 53 Figure 50: Chat during Meeting .................................................................................................................. 54 Figure 51: End Meeting as Moderator ........................................................................................................ 55 Figure 52: End Meeting as Moderator Transfer Moderator Privileges ..................................................... 56 Figure 53: Schedule Meeting ...................................................................................................................... 57 Figure 54: Scheduled Meeting .................................................................................................................... 59 Figure 55: Scheduled Meeting Email Notification ....................................................................................... 60 Figure 56: Open keypad on Wave Desktop Page....................................................................................... 61 Figure 57: Contacts ..................................................................................................................................... 62 Figure 58: Recent calls ............................................................................................................................... 63 Figure 59: Wave Settings ............................................................................................................................ 64 Figure 60: Audio Settings ........................................................................................................................... 64 Figure 61: Webcam settings ....................................................................................................................... 65 Figure 62: Entrance Guard Setting Interface .............................................................................................. 66 Figure 63: Add Entrance Guard Interface ................................................................................................... 67 Figure 64: Entrance Guard Bell Call Interface ............................................................................................ 68 Figure 65: Entrance Guard Call Interface ................................................................................................... 68 Figure 66: Monitor Settings Interface .......................................................................................................... 69 Figure 67: Add Entrance Guard Interface ................................................................................................... 70 Figure 68: Language Settings ..................................................................................................................... 71 Figure 69: Language Settings ..................................................................................................................... 71 Figure 70: User Information ........................................................................................................................ 72 Figure 71: Customized Logo Interface ........................................................................................................ 73 UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 6 Table of tables Table 1: Model Specifications for Wave Desktop ........................................................................................ 10 Table 2: Wave Desktop Specifications ........................................................................................................ 10 Table 3: Schedule Meeting Specifications .................................................................................................. 57 UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 7 CHANGE LOG Firmware 1.5.4 · This is the initial version. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 8 INTRODUCTION Overview Wave desktop is a client application for the UCM63xx series IP PBX users to use a desktop application to participate in video/audio conferences and make calls via WebRTC. With Wave desktop client, users can easily create, schedule, manage, and join video conference calls, share presentation, chat during conference calls, register UCM extension and make point-to-point calls. Wave desktop helps enterprise users to join meetings and communicate efficiently. It is an ideal product for enterprises looking for tools for users to communicate and work productively. Feature Highlights · Supported on Windows 10+ / Mac OS 10+ operating system. · Native integration with UCM including contacts and ability to display SIP users' online status · Supports LDAP to access contacts in the UCM LDAP server. · Supports call display, voicemail and call encryption. · Supports call history. · High quality point-to-point audio and video calling. · Full integration with Grandstream UCM6300 IP PBX, including creation of QR code for automatic login, call transfer, call recording from server etc. · Supports Opus and G.722 for HD audio. Jitter resilience up to 50% audio packet loss and 20% video packet loss. · Supports H.264. · Supports joining meeting via link without logging in. · Supports schedule meeting and meeting now at anywhere anytime · Built-in NAT traversal including automatic NAT discovery and TURN/ICE. · Support basic chat functions, including single chat and group chat, sending files and emoticons, starting audio conferences in a group chat, simultaneous group chats and meeting chats. · Integrated UCM user portal entry to access personal data, follow me settings, SCA, wakeup calls etc. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 Page | 9 Specifications Specifications and limitations of WebRTC change from one model to another, please find below a table showing the specifications for the features on each model. UCM630x series UCM6301 UCM6302 UCM6304 UCM6308 Table 1: Model Specifications for Wave Desktop Video feeds Screen Concurrent Participant Share user limit (Audio Feed registration Conference) 4 or 9 1 500 75 Participant limit (Video Conference) 20 4 or 9 1 1000 150 30 4 or 9 1 2000 200 60 4 or 9 1 3000 300 80 Below are the rest of technical specifications for all the models: Table 2: Wave Desktop Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV), STUN/TURN/ICE, LDAP, TLS, SRTP, IPv6 Voice Codecs and Capabilities Opus, G.711 A-law/U-law, G.722 Adaptive JIB DTMF RFC2833, SIP INFO Video Codecs and Capabilities H.264 1080P HD video, supports displaying multiple videos, screen sharing, camera on/off, GS-FEC Telephony Features Call hold/unhold, mute/unmute, call transfer, audio meeting room, video meeting room, call history, scheduling meeting, voicemail, call recording and etc. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 10 User portal entries allows access for personal data, wakeup call settings, SCA, follow me settings, call queue, CDR, CRM user settings and etc. UCM Applications Supports UCM feature codes (transfer, call park, recording, meeting control options etc.) QoS Layer 3 QoS (ToS, DiffServ, MPLS) Security SIP over TLS, SRTP (128-bit and 256-bit), HTTPS Multi-language Support English and Simplified Chinese. Login Supports login with Wave account and account password. Supports joining meeting via link without logging in. Please visit our website for more Wave desktop information and product documentations: http://www.grandstream.com UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 11 BASIC OPERATION System Requirements · Operating system: Windows 10+ / Mac OS 10+. · Supporting device: Support almost all operating systems in Windows 10+ / Mac OS 10+ desktop computers and laptops. · Web environment: stand by Network connection above 3 Mbps (recommended), UCM needs to be connected to the network. · Audio and video equipment: to make a call, you need a speaker and microphone, webcam, or high- definition webcam. Download and Install the Client The Wave client can be downloaded on the Grandstream official website: https://fw.gdms.cloud/wave/download/ After the download is complete, you can install it according to the instructions on the interface. Upgraded Version On the main page before or after login, click the upper right corner, and then click the menu item "About". If there is a newer firmware version, you can click the "Upgrade Firmware" button to upgrade. Figure 1: Wave About Interface UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 12 LOGGING INTO WAVE DESKTOP With UCM SIP extension number and user portal password, users could log in the Wave desktop portal. After logging in successfully, users can host meeting, schedule meeting, manage contacts, make calls, transfer calls, chat during meeting and etc. To start using Wave Desktop Application: 1. Click on to open Wave Desktop application. The following login page will be displayed. Figure 2: Wave Desktop Portal 2. Enter an extension number and its user portal password in the Wave desktop login page. Once logged in successfully, the following page will appear: UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 13 Figure 3: Wave Desktop Default Page after Login Wave Password Recovery Users can reset wave login password by following the below steps: 1. Click on Forgot Password and the below window will displayed, then enter the username UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 14 Figure 4: Reset Password Username 2. After clicking on Send Email a verification code will be given Figure 5: Reset Password - Verification Password 3. And an email will be sent to the email address configured under the extension UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 15 Figure 6: Reset Password Email 4. On the received email, click on the link to confirm to change password and you will be redirected to the below page, where you will need to enter a new password, re-enter it and the provided verification code, as shown below: Figure 7: Reset Password 5. And you will be jumped to the login page after the password is reset correctly. Note: Users can reset wave login password not the extension SIP password, which means when you reset the Wave's password, the Endpoint phone's SIP account's password will not be reset. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 16 MAKING CALLS Users can use Wave desktop for point-to-point audio and video calls. Initiating a Call from Keypad 1. After logging in Wave desktop, click on the Keypad icon up keypad. on the bottom left of the page to bring Figure 8: Initiating a Call from Keypad 2. Enter the number to dial. 3. Click on for video call or click on for audio call. Note: All calls are routed via UCM. Users can dial internal extensions, PSTN number and mobile phone numbers as needed. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 17 Call History After logging in Wave desktop, click on the "Calls" icon on the left panel to view recent call history. Figure 9: Call history 1. The user can enter the number or username to search in call history. 2. Scroll up and down to view more call history if existed. 3. For the call history entry, clicking on to make video call and clicking on to make audio call or for chat. 4. When a call history entry is selected, the details of this entry are displayed on the right side. Contacts Users can search for a specific contact or a specific number to dial under Contact Tab and Recent Calls Tab. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 18 Figure 10: Contact search 1. In the search bar, enter the number or username to search. 2. Click on the search result. The details of this contact will show on the right. 3. For the search result, clicking on to make video call and clicking on to make audio call. 4. Also, by clicking on the contact, you can add it to your favorite contact tab as shown below Figure 11: Favorite Contacts Note: The contacts displayed in Wave desktop portal contains all UCM extensions, meeting room extensions and LDAP contacts. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 19 ANSWERING CALLS If the user has logged in Wave desktop, when there is an incoming call, the desktop will prompt an incoming call notification on the right bottom corner. Clicking on the notification will bring up Wave desktop page. Figure 12: Incoming Call Notification on the Desktop · If it is an audio call, the user can select to answer the call, or select to hang up. · If it is a video call, the user can select to answer with video, select to answer with audio only, or select to hang up. Figure 13: Incoming call prompt on Wave desktop page UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 20 DURING A CALL Once the call is established, users can mute/unmute themselves, enable and disable their video feed, screen share (video calls only), hold/unhold the call, and transfer the current call. Figure 14: Audio Call Screen Figure 15: Video Call Screen UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 21 View current network connection status including audio and video packet loss. End call. Mute/unmute. Video on/off. Share screen. Click to open more functions such as transfer and hold. After clicking on for more functions, click on this icon to hold the call. After clicking on for more functions, click on this icon to transfer the call. After clicking on for more functions, click on this icon to enter DTMF. After clicking on for more functions, click the button to transfer both parties' calls to the conference room for the call, so that more people can be added to the conference. Hold/unhold 1. During call, click on icon and select to put the current call on hold. 2. To resume the call, click on . UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 22 Mute/unmute Figure 16: Call On Hold 1. During call, click on to mute the call. The user will not be heard by other parties anymore. 2. To unmute the call, click on . The user can now be heard by the other parties. Figure 17: Mute during a Call UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 23 DTMF 1. During the call, press the more button to open the menu page, and click the DTMF soft keyboard will be opened, as shown in the figure below. button and a Figure 18: Open the DTMF Keyboard Interface during a Call 2. Click on the numbers that needs to be entered. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 24 MISSED CALLS If the user has logged in Wave desktop, when there is a missed call, the desktop will prompt a missed call notification on the right bottom corner. The user can also check missed calls in "Recent Calls" tab. Figure 19: Missed Call Notification on Browser Figure 20: Recent Calls Note: If the user is not logged in on Wave desktop, the user will not receive notification on browser. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 25 CALL TRANSER Wave desktop users can transfer current call to another party via blind transfer or attended transfer. Blind Transfer 1. User A is using Wave desktop. Establish call between User A and User B. 2. On User A Wave desktop call screen, click on icon and select transfer 3. Enter User C's number as the number to transfer the call to. The number will be listed in the search result. 4. Click on "Blind" to perform blind transfer. 5. User C rings. User A hangs up automatically. When User C answers, the call between User B and User C will be established. Figure 21: Blind Transfer UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 26 Attended Transfer 1. User A is using Wave desktop. Establish call between User A and User B. 2. On User A Wave desktop call screen, click on icon and select transfer . 3. Enter User C's number as the number to transfer the call to. The number will be listed in the search result. 4. Click on "Attended" to perform attended transfer. 5. User C rings. 6. If User C answers, User A and User C will establish the call. User A can end the call to complete transfer. If User C does not answer the call, User A can end the call now to complete transfer. When User C answers, the call between User B and User C will be established. Figure 22: Attended Transfer - I UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 27 Figure 23: Attended Transfer - II UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 28 CHAT Wave desktop allows users to conduct a peer-to-peer chat or a group chat. After logging in Wave desktop, click on "Chat" on the left panel to open the chat page. Start a single chat Method 1: After clicking on the "Chat", user need to click on button, then select the other party he/she wants to chat with and click OK to enter the single chat interface. Figure 24: Adding Chat Interface Method 2: User can click on "Contact" tab, find the contact he/she wants to chat with, and click the user will be redirected to the chat section. button, Method 3: User can click on "Calls" tab, find the contact he/she wants to chat with, and click button to initiate the chat. Method 4: User can click on "Keypad" tab, find the contact he/she wants to chat with among the calls log, and click button to initiate the chat. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 29 Start a group chat Method 1: After clicking on the "Chat", user need to click on Button, then select multiple contacts he/she wants to chat with, enter the group name, and click OK to enter the group chat interface. Method 2: In the single chat window, user need to click on to form a group chat. Send messages , then on In the chat interface, sending text, emoticons, files/pictures are supported. to invite more contacts Notes: Figure 25: Chat Interface · Text: Support sending any characters within 1000. · For new line, press Shift+Enter to wrap. · For emoticon, click on , it supports selecting one or more emoticons to send. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 30 · For file/picture, click on , or drag a file to this window, you can select a file/picture to send from the local computer, and the file size is limited to 20M. · For call, if it is a single chat interface, click on to call the other party. If it is a group chat page, click on the same button to initiate a group conference call, all group members will be called by default, and group chat messages will be brought into the chat box in the conference call. · For video call, only the single chat interface can initiate a video call; click on call the other party. to initiate a video · @Everyone/someone: Only supported in group chats. Enter @ in the input box to send messages from @all or someone, and the other party will remind you of @Message. Copy message In the chat interface, select a message, with right-click select "Copy" to copy the content of the message. Currently files and pictures do not support copying. Figure 26: Copy Message UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 31 Forward message Step 1: In the chat interface, select a message, with right-click select "Forward". Step 2: Check to forward to a contact or group. Figure 27: Forward message Step 3: (Optional) Write a message and click the "OK" button to forward the content of this message to the selected person or group. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 32 Figure 28: Leave a Message Unread message In the "Chat" tab, users can view the latest unread messages. Tap to enter the chat interface to view new messages. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 33 Figure 29: Unread Messages In addition, by clicking on the chat box of a person or a group, users can view the history of chatting. Group management Change group name Both the group owner and group members can change the group name and to do so, kindly follow below steps. Step 1: On the chat page, open the group chat page and click on the upper right corner to view group information. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 34 Figure 30: Change Group Name Step 2: By clicking on characters. , users can modify the group name. The group name supports a maximum of 80 Step 3: After the modification is completed, click anywhere to save successfully. View group members Both the group owner and group members can view the group members. Step 1: On the chat page, open the group chat page and click on the upper right corner to view group members. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 35 Figure 31: View Group Members Step 2: Click on the avatar of the group member to view the detailed information of the member, send messages, and make calls. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 36 Figure 32: Group Member Business Card Interface Add group members Both group owners and group members can add group members. Step 1: On the chat page, open the group chat page and click on the upper right corner, then click on to enter the contact selection page. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 37 Figure 33: Add Group Member Interface Step 2: Select the contact you want to add or search for a contact by name and select it. Step 3: Click the "OK" button to immediately add the selected contact to the group chat. Notes: 1. New members who join the group chat cannot view the historical chat history of the group. 2. The maximum group membership is 200 people. Delete Group Members Only the owner can delete group members. Step 1: On the chat page, open the group chat page and click on the upper right corner, and hover over the profile picture of the member you want to delete. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 38 Figure 34: Delete Group Members Interface Step 2: Click behind the member to delete this member. Step 3: After confirming the deletion, this group member exits the group chat and can no longer view the group chat messages. Note: After deletion, only the deleted member will be notified, not everyone. Exit Group Only group members can leave the group. Step 1: On the chat page, open the group chat page and click on the upper right corner, then click "Exit Group Chat" at the bottom. Step 2: After confirming to log out, you will no longer accept new messages from this group and cannot view the group history messages. Note: After logging out, only the group owner will be notified, not everyone. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 39 MEETING ROOM Users can join an audio or video meeting on UCM by dialing the room number. After logging in Wave desktop, click on "Meetings" on the left panel to open meeting page. Users can create meeting to start now by selecting on the top of this page. , or schedule meeting by clicking on Figure 35: Wave Meetings Desktop Page Users can view scheduled meeting by selecting "Daily", "Weekly", "Monthly" and defining the date range. Click on to search meeting by meeting subject, creator, meeting room number. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 40 Meet Now Figure 36: Search Meeting 1. On the top of meeting page, click on . Figure 37: Meet Now UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 41 2. Select the video conference room or the audio conference room to use. If the room number has camera icon and video option available, it means this is a video conference room. 3. Click on to join meeting with video, or click on to join meeting with audio only. 4. Before joining meeting, select the role to be participant or moderator. If the meeting room has password and user has selected joining meeting as participant, the user must enter the meeting password. If the user selects to join as moderator, the user must enter the moderator code. Figure 38: Select Role 5. Click on "Join" to join the meeting now. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 42 Figure 39: Enter Moderator Code If users know the meeting room number, they can also join meeting immediately by dialing the meeting room number or dialing from contacts which has meeting room number listed. Note: The audio or video meeting room must be created and pre-configured by UCM admin before users can join any meetings. Audio Conference To join audio conference, users could select audio conference room when starting meeting using "Meet Now", or simply by dialing the audio conference room number. Below the figure showing the call interface after joining audio conference room. Note: If the participant / chat icons are not displayed after the user joins audio conference room, it means this conference room does not have the option "Enable CEI Notify" enabled. To enable this option, please contact UCM admin to configure it on the UCM admin portal. Please note that when "Enable CEI Notify" is enabled, it could potentially affect UCM's system performance especially if there are many conference notifications. Please check with UCM admin to evaluate whether it should be enabled or not. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 43 Figure 40: Audio Conference Room Below are the available meeting control options: View network condition status. End call. Mute/unmute. View participant list. After opening participant list, the user can view participant mute/unmute status, search for participant, modify display name and chat with participants. Chat. Click to open chat window and enter chat text. To Become meeting moderator: · Click on the icon on the upper right of the Wave desktop page and select "Moderate Meeting". The user will be required to enter the moderator code. After entering the correct moderator code, the user can become the moderator. After becoming meeting moderator, the user has below additional meeting control options: UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 44 Invite participants by selecting individual participant, selecting contact groups or inviting a remote conference bridge. Figure 41: Invite participants to audio conference room Manage participants: Click on icon on the right-side menu to open participant list. The moderator can mute/unmute participants, turn on / off video for participants, transfer moderator to another participant, remove participant from meeting and etc. The moderator can also mute all participants and lock the meeting room (no one can join the meeting room). UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 45 Figure 42: Managing Meeting Participants in Audio Meeting Room Video Conference To join video conference, users could select video conference room when starting meeting using "Meet Now", or simply dialing the video conference room number. Below the picture showing the call interface after joining video conference room. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 46 Figure 43: Video Conference Screen Below are the available meeting control options: View network condition status such as packet loss for video and audio. Invite participants. If the UCM admin has enabled "Allow User Invite" for the meeting room, any participant in the meeting can invite other participants. Otherwise, only moderator can invite other participants. Mute/unmute. Video on/off. Click to enable/disable local video feed. Screen sharing. Click to start screen sharing. Only one participant can share screen at a time. If a participant already shares screen, this icon will be grey and other participants cannot click on this icon to share. Switch video layout to be tiled or focus. Please note this only affects local video layout and does not change other participant's video view. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 47 End call. View participant list. Click to open the participant list. The user can view participants' mute/unmute status, search for participant, modify display name, chat with participants and etc. Chat. Click to open chat window and enter chat text. To Become meeting moderator: Click on icon on the upper right of the Wave desktop page and select "Moderate Meeting". The user will be required to enter the moderator code. After entering the correct moderator code, the user can become the moderator. Manage participants: Click on icon on the right-side menu to open participant list. The moderator can mute/unmute participants, turn on / off video for participants, transfer moderator to another participant, remove participant from meeting and etc. The moderator can also mute all participants and lock the meeting room (no one can join the meeting room). Screen Sharing Figure 44: Managing Participants in Video Conference During point-to-point video call or video conference, users can share screen to present to all the other participants. After the users click on icon , a prompt will be displayed for users to select whether to share entire UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 48 screen, application window or the desktop browser tab, then click on "Share" on the prompt to start sharing. Note: only one user can share screen at a time. Figure 45: Screen Sharing During screen sharing, the users can double click on the sharing screen or video screen to enlarge the display area to full screen. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 49 Invite Participants Figure 46: Screen Sharing with Video on If the UCM admin has enabled "Allow User Invite" for the meeting room, any participant in the meeting can invite other participants. Otherwise, only moderator can invite other participants. Users can invite other participants by generating meeting link or dialing other participants. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 50 Figure 47: Invite Participants · Create invitation link: After selecting "Create Invitation Link", users will be prompt with link information as below. The users can send the link or QR code to other parties for them to join the meeting. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 51 · Invite participants: Figure 48: Create invitation link After selecting "Invite Participants", users can select a contact to invite or enter the number to invite. Managing Participants During meeting, click on icon to open participant list. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 52 Figure 49: Participant list Participants can view the list only, while moderator has more options to manage the participants. Modify display name. This indicates the participant has video on. If moderator clicks on it, it will turn off the participant's video. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 53 This indicates the participant has video off. If moderator clicks on it, it will invite the participant to turn on video. Mute. This indicates the participant has mic on. If moderator clicks on it, it will mute the participant's mic. : This indicates the participant is talking. If moderator clicks on it, it will mute the participant's mic. This indicates the participant is muted. If moderator clicks on it, it will turn the mic back on for this participant. More options to operate for this participant, such as "Transfer Moderator", "Remove" and "Chat". Chat. Click to open chat window. Lock MeetingClick to lock meeting so that no one can join the meeting room anymore. Mute all: Click to mute all participants in one click. Chat during Meeting During meeting, users can click on to open chat window. The chat messages can either be sent to a specific participant or to all the participants. Figure 50: Chat during Meeting UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 54 · Chat window not only displays all chat messages, but it also shows real-time notification when a participant joins meeting or leaves meeting. · Wave supports chat with members who join the conference via browser, PC client, and mobile APP. · The user can choose to send a message to all members or select a specific member to send the message. · Click the icon under the participant list for a specific user chat privately with him/her. Only supported for wave users. End Meeting When a meeting participant clicks on immediately. to end meeting, the participant will leave the meeting When a moderator clicks on to end meeting, a prompt will be displayed asking the moderator to confirm whether to leave meeting only or end the meeting. If the moderator selects leaving meeting only, Wave desktop will request the moderator to select another participant to be the moderator. After that, the user will leave the meeting while the meeting is still ongoing for the other participants. If the moderator selects ending the meeting, all participants will be disconnected from the meeting. Figure 51: End Meeting as Moderator UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 55 Figure 52: End Meeting as Moderator Transfer Moderator Privileges Join Meeting via Link If users do not have UCM extension to log in Wave desktop, the users can join meeting via link. The link can be obtained from the meeting invitation email or from the meeting organizer/participant who shares the link directly. After the users join meeting via link, the users can change the display name after opening participant list and selecting the current name. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 56 SCHEDULE MEETING Wave desktop users can schedule meeting after logging in with SIP extension number and SIP registration password. Click on Meetings on the left panel and select "Schedule Meeting" on the top. A new window to edit schedule meeting will be prompted. Schedule Meeting Options Conference Type Meeting Room Subject Time Time Zone Figure 53: Schedule Meeting Table 3: Schedule Meeting Specifications Select video or audio conference. Select a conference room for this scheduled conference. Configure meeting subject. Select the date and time for the meeting. Note: Please avoid time conflict on schedules in the same meeting room. Defines the time zone of the scheduled meeting. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 57 Password Moderator code Moderator Recurrence Inviting participants Email Reminder(minutes) Call participants Invitees Description Configure the password for participants to join meeting. The password must be at least 4 digits. Configure the moderator code. The password must be at least 4 digits. Select meeting moderator. Choose when to repeat a scheduled meeting: · No repeat · Every Day · Weekly · Monthly If enabled, any participant in the meeting can invite other parties. If configured, email reminders will be sent out x minutes prior to the start of the conference. If enabled, invited participants will be called when the meeting starts. Defines the extensions or emails of the members to attend scheduled conference. After adding one invitee, click on ENTER to confirm Note: -If the invitee's extension does not have email configured on UCM extension setting, the user can click on "(Add Email)"to add email for this invitee. -To remove an invitee, click on "x" for the invitee. Set a description of the scheduled meeting. After the meeting is scheduled, it will be listed in the meetings page. Meeting participants will receive email notification for the scheduled meeting. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 58 Figure 54: Scheduled Meeting UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 59 Figure 55: Scheduled Meeting Email Notification If meeting schedule information is modified, participants will receive email update. An email reminder will also be sent to the participants at the configured email reminder time. To join meeting, the Wave user can click on the link in the email notification to join meeting directly, or Wave mobile app user can scan the QR code in the email notification to join meeting as well. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 60 VOICEMAIL After logging in Wave desktop, users can enter voicemail access code to listen to voicemail. Figure 56: Open keypad on Wave Desktop Page 1. Open keypad on Wave desktop, enter the voicemail access code. For example, *98 is the default feature code on UCM for users to access voicemail box. 2. Follow the IVR from UCM to enter the voicemail box and password. 3. If the password is correct, users will be able to hear voicemail options and listen to the voicemail. Note: The voicemail access code and voicemail password are pre-configured in UCM. Please contact UCM admin to obtain the voicemail access code and password. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 61 CONTACTS In Wave desktop, users can find the company's contacts, view their presence, and call status. Users can also select the contact to view details and call the contact. Search Contacts Users can enter username or number to search contacts. On the search result, users can click to view contact details, click on to initiate video call or click on to initiate audio call. Figure 57: Contacts UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 62 CALL HISTORY Click on "Calls" to view call history for the logged in account. Users can view call history, search in call history, view details or initiate calls from there. Figure 58: Recent calls Call history can have the following type of calls: Incoming audio calls Outgoing audio calls Missed audio calls Incoming video calls Outgoing video calls Missed video calls UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 63 SETTINGS On the upper right of Wave desktop page, users can access basic settings such as audio settings, webcam settings, export log and Wave version information, select language, and access account settings. Audio Settings Figure 59: Wave Settings On the upper right, click on the icon and select "Audio Settings". Users will be prompted to select audio devices to be used. If browser shows additional prompt requesting permission to access audio devices, please allow it. Then select the desired mic or speaker to be used. Figure 60: Audio Settings UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 64 Webcam Settings On the upper right, click on the icon and select "Webcam Settings". Users will be prompted to select Webcam device to be used. If browser shows additional prompt requesting permission to access Webcam, please allow it. Then select the desired Webcam to be used. Figure 61: Webcam settings Usually when users log in Wave desktop for the UCM for the first time or tries to make video call for the first time, Wave desktop will require users to perform Webcam settings. Configuring Webcam properly is necessary to ensure video is working as expected for calls and meetings. Entrance Guard The entrance guard allows to connect up 10 GDS37xx units. For more information about GDS37xx, please refer to: http://www.grandstream.com/products/facility-management/facility-access-systems The Entrance Guard settings are shown in the figure below: UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 65 Figure 62: Entrance Guard Setting Interface Click the Add button to configure Entrance Guard related parameters. As shown below: UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 66 Figure 63: Add Entrance Guard Interface After the Entrance Guard setting is completed, the user can receive an incoming Entrance Guard call when someone rings the doorbell, and the following interface is displayed: UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 67 Figure 64: Entrance Guard Bell Call Interface Click on The button can enter the call, view the video screen for voice conversation. As shown below: Figure 65: Entrance Guard Call Interface UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 68 Click on The button can directly open the door. Monitor The Monitor allows to connect up 32 Grandstream Surveillance cameras. For more information about Grandstream Surveillance cameras, please refer to: http://www.grandstream.com/products/facility-management/full-hd-ip-cameras The Monitor settings are shown in the figure below: Figure 66: Monitor Settings Interface Click the Add button to configure Monitor related parameters. As shown below: UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 69 Figure 67: Add Entrance Guard Interface Export Log If users encounter issues when using Wave desktop, the users could export logs to local PC, and submit a ticket to Grandstream technical support for troubleshooting purpose. Click on to download and save the logs to users' local PC. and select "Export Log" Language Settings On the upper right of Wave desktop, click on "English" to open language options. Please note that the language cannot be configured during call. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 70 Account Settings Figure 68: Language Settings On the upper right of Wave desktop, click on the account number to open account settings. Figure 69: Language Settings · My QR code This will bring up account login QR code. Wave mobile users can scan the QR code to log in the account. · Account settings Wave desktop has integrated UCM's user portal entry for users to conveniently access account setting, personal data, and services. Click on "Account Settings" to access the user portal for this account. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 71 Figure 70: User Information In user portal, users could access personal config, CDR, login settings, Follow Me settings, voicemail, recording files, SCA, call queue, wakeup service, CRM user settings and etc. · Exit Click on Exit to log out. UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 72 LOGO CUSTOMIZATION UCM needs to connect to GDMS, so an open beta plan package for RemoteConnect will be assigned to it to start with. Once done, the administrator can log in to the UCM management platform and customize the Wave LOGO, please refer to the UCM RemoteConnect user guide for details: http://www.grandstream.com/sites/default/files/Resources/UCM63xx_RemoteConnect_User_Guide.pdf After customizing the logo, all Logos on the Wave page are displayed as customized Logos. Figure 71: Customized Logo Interface UCM63xx Series - Wave Desktop User Guide Version 1.5.4 P a g e | 73Microsoft Word for Microsoft 365