igloohome IGLHWB1 Wi-Fi Bridge User Guide

User Guide for igloohome models including: IGLHWB1, IGLHWB1 Wi-Fi Bridge, Wi-Fi Bridge, Bridge

User guide Bridge

16 mag 2024 — NOTE: 1 If your Deadbolt's Bluetooth ID begins with IGB402, you will experience limited functions with the Bridge. The near real-time notifications of ...

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d2203df3b997a37a427d6bab62a9409e897f9a07 manual 1 IGLHWB1

User guide Bridge
Version 0.1 11/212

Welcome!
This guide will get you up and running with your Bridge. In the meantime, you should follow us on Facebook and Youtube!

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As our igloohome app is frequently updated, there may be changes to this manual. Please refer to our website igloohome.co/support for the latest version of the manual.

Table of Contents

What's Included

Specifications

Bridge Anatomy

Features

Compatible igloohome Locks

Setting up Bridge

Placement of Bridge

Power Up

App Onboarding

Using the Bridge

Managing Locks/Devices in App

Retrieving Activity Logs

Bridge & Linked Device Status

Push Notifications

Night Mode

Unpairing the Bridge

Hard Reset

LED Indications

Troubleshooting

What's Included

Bridge

Adhesive Mounting Tape

USB-C Cable

Specifications

Model Power Type Operation Temp Storage Temp Body Material WiFi WiFi Security Weight

Bridge USB-C 0°C to 40°C / 32°F to 104°F -25°C to 70°C / -13 °F to 158°F PC 802.11 b/g/n [2.4GHz only] WPA2-PSK/WPA-PSK Net: 0.04kg / 0.1lbs Gross: 0.2kg / 0.4lbs

Front

Side

64mm (2.5")

24mm (0.9")

For damage resulting from incorrect use of Bridge, or use of Bridge outside of stipulated specifications, the customer bears sole responsibility. igloocompany accepts no liability whatsoever.
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Bridge Anatomy
WiFi LED Bluetooth LED

USB-C Port
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Multi-Function Button

Features

Remote Access
Lock & Unlock from Anywhere Access your lock from anywhere in the world with an internet connection. Lock & Unlock as and when you want to.
Stay in the loop Retrieve activity logs on the go.

Create and Revoke access remotely Create, edit and delete PINs as well as revoke different types of access.
Connects to your home's WiFi Network The Bridge uses 2.4GHz WiFi to connect to the internet.

Others
Near real-time notifications Get notified in near real-time when your lock is unlocked, has low battery or when the Bridge loses internet connectivity.
Compatible across multiple locks The Bridge is compatible with selected igloohome locks and devices.
*Selected lock models are listed on the next page.

Link up to 5 Devices You can link up to 5 devices with one Bridge.
Hassle-Free Configuration Set up easily via the igloohome app, Step-by-step instructions on how to get started included in the intuitive igloohome app.

Compatible igloohome Products

Compatible Products Deadbolt 2S Metal Grey 1

Maximum Bridge to Device distance* (Line of sight)
Less than 7m

Mortise 2/2+

Less than 10m

Push-Pull Mortise

Less than 11m

Lever Mortise

Less than 10m

Metal Gate Rim Lock

Less than 7m

Glass Door Lock

Less than 7m

Keybox 3

Less than 4m

Retrofit

Less than 7m

Padlock

Less than 10m

Padlock 2E

Less than 10m

Padlock Lite

Less than 10m

Mortise Touch

Less than 10m

Other Devices 2

Newer devices will be launched from time to time. For latest Bridge compatibility, go to go.igloohome.co/EB1Support

NOTE: 1 If your Deadbolt's Bluetooth ID begins with IGB402, you will experience limited functions with
the Bridge. The near real-time notifications of activity logs will not be available. You will need to do a Bluetooth sync to retrieve them. You will still be able to remotely unlock your door via the Bridge.
2 The distance stated above are for reference only and are for line of sight between the Bridge
and the device. The actual distance will vary based on actual operating conditions such as physical obstacles and interference from other electronic devices.
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Placement of Bridge

Ensure Bridge is within Bluetooth range of your lock.

Ensure Bridge is within WiFi range of your router.

Place your Bridge next to a power outlet.
NOTE: The Bridge functions best when locks are within close proximity to the Bridge. Please refer to the table on the previous page for the maximum distance between the Bridge and the igloohome device. The Bridge also needs to be placed within WiFi range of your router.
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Power Up
Plug in the USB-C end of the provided USB cable into the USB-C port on the Bridge. Insert the other end of the cable into a USB-A Power Adapter* and then plug the adapter into a power outlet. After powering on the Bridge, it will take about a minute to initialize (the LEDs will not be on during this time). When the Bridge has completed initialization, it will go into "Ready to Pair" mode with both WiFi and Bluetooth LEDs blinking. Bridge will stay in this mode for 10 minutes. If the Bridge is not configured within 10 minutes, both LEDs will stop blinking. Press the Multi-function button once to put the Bridge back into "Ready to Pair" mode.
*NOTE: Power adapter is not included. Please ensure you use a Power Adapter with stable power output of 5V, 1A. Product performance may be impacted by inconsistent power supply from the Power Adapter.
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App Onboarding
Register as a Lock User
a) Download the igloohome app from the App Store / Play Store b) Create an account and login
2 Sync your Locks
Before linking the Bridge to a lock, 1. On the igloohome app, select the lock that you want linked 2. Select [Settings] 3. Select [Sync] IMPORTANT: Sync your locks to the app prior to establishing a link with the Bridge to avoid losing existing activity logs.
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3 Pairing the Bridge
Go to [Add and Manage], select [Bridges], and select the [+] sign at the top right corner. Follow the onscreen instructions and wait for the pairing to complete. Once the Bridge is paired, enter a name for the Bridge.
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Connect the Bridge to your WiFi Network
a) Select [Start WiFi configuration] b) If your phone is already connected to a WiFi network and you would like the Bridge to connect to the same WiFi network, please enter the password for that WiFi network. Note: The Bridge can only connect to a 2.4GHz WiFi network. 5GHz is not supported. The Bridge only supports routers with WPA2 or WPA, which are the most popular methods of securing your network. The Bridge will not be able to connect to routers using unsecure protocols such as WEP or routers without encryption.
If your WiFi is not turned on, please turn it on to continue the WiFi configuration. Select [Go to WiFi settings] to be redirected to your phone's settings to turn on WiFi. Connect your phone to the WiFi network that you want the Bridge to connect to and return to the igloohome app and enter the password for that network. Or, select the [Manual setup] tab and type in the WiFi name and password manually.
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5 Add / Link a Lock to your Bridge
a) Select [Create Link] b) Select a lock to begin linking, wait for the linking to complete. Select [Test all links] to complete your setup or select [Create more links] to link more devices.
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Managing Locks/Devices in App
a Link more Locks to your Bridge
1. Pair your lock to the igloohome app first 2. Select [Bridges] in the [Add and Manage] Menu 3. Select the Bridge you want to link to 4. Select [Linked Locks & Devices] 5. Select [+] icon on the top right hand corner
b Unlink Locks from your Bridge
To Unlink locks, repeat steps 2 - 4 above. Select the Bridge you want to unlink the locks from and select the unlink icon to the right of the lock.
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Retrieving Activity Logs
Activity Logs
To retrieve activity logs from your lock, go to the Activity Log view in the App. If your lock is from the latest batch or has the latest Firmware update, the Bridge will automatically retrieve activity logs from the lock. If your lock is from an earlier batch, the activity logs will not be automatically retrieved by the Bridge. You will have to upgrade the Firmware on the lock in order for the Bridge to automatically retrieve activity logs from the lock. Please check the availability of a Firmware update for your lock. There are 3 steps to viewing Activity Logs 1. Go to Home 2. Select the lock you want to view the activity logs for 3. Select the [Logs] tab from the bottom of the screen Note: Users may need to press the [Sync] button to view the activity logs if the logs are not automatically updated.
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Bridge & Linked Device Status
a Bridge Status
Here are the steps to check the status of your Bridge as well as all of the linked devices. 1. Select on [Diagnostics] under Bridge Settings 2. Select on [Run diagnostics] to update the parameters for the Bridge and any linked devices
Under the Bridge tab, the 2.4Ghz WiFi connection information will be displayed. Here, you can check if your Bridge is connected to your WiFi network, the WiFi signal level and connection to the internet. Ensure that the signal level is strong enough to get optimal performance from the Bridge. The WiFi connection can be changed any time by selecting the three dots on the top right corner.
b Lock/Device Status
Under the Locks and Devices list, all of the linked devices will show up with their respective Bluetooth signal level. Place the Bridge and lock in close proximity to ensure reliable Bluetooth communication between them.
Please refer to the table on page 8 for the maximum `lineof-sight' distance between the Bridge and lock depending on the type of lock(s) you are using. Please note that the actual range will be lower when there are obstacles between the Bridge and the lock as well as interference from other electronic devices.
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c Heartbeat
The Bridge will perform a "Heartbeat" automatically every 24 hours. The first heartbeat will be done at time of Bridge pairing. Subsequent heartbeats will happen at that time every day as long as the Bridge has internet connectivity. The Heartbeat allows the Bridge to update its own status as well as the status of its linked devices. This will ensure that the WiFi status of the Bridge as well as the individual device status, battery level as well as the Bluetooth signal strength gets automatically updated.
Push Notifications
The Bridge enables near real-time push notifications to inform users about lock activities and status. These notifications can be enabled at the account level and will apply to all locks and devices that are linked to the Bridge. Push Notifications will be sent out near real-time whenever a user unlocks a lock linked to the Bridge or when the lock's battery is low. The igloohome App will also receive a notification when the Bridge loses internet connectivity and when it resumes internet connectivity subsequently. Notifications for other activities or alerts may be added in the future. These notifications can be enabled or disabled in the [Account Settings] menu in the igloohome App.
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Night Mode
a aActivate
Night Mode turns off the Bridge's status indicator lights to ensure that they do not disturb the user at night. To activate Night Mode, press the Multi-function button twice in quick succession.
b aDeactivate
To deactivate Night Mode, press the Multi-Function button twice.
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Unpairing the Bridge
To remove the Bridge from your account 1. Go to [Add and Manage], select [Bridges] 2. Select on the Bridge you want to remove 3. Select on the [Delete Bridge] button
Note: The Bridge can be paired to other igloohome accounts after the bridge has been unpaired from your igloohome account.
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Hard Reset

Press and hold the Multi-Function button for at least 10 seconds. After the first 5 seconds of

pressing the button, the WiFi and the Bluetooth LEDs will start blinking red. Continue pressing

the button until the two LEDs turn off, which will indicate that Hard Reset has been initiated

on the Bridge.

First 5 seconds
Solid Green LED Solid Blue LED

After 5 seconds Blinking Red LEDs

Hard Reset initiated LEDs turned off
Hard reset will result in all settings and data being reset on the Bridge. The Bridge will not be able to be deleted from the igloohome account when the Bridge is hard reset and the user will have to contact igloohome customer support to remove the Bridge from their account. Please refer to the previous page for instructions on how to unpair the bridge from your igloohome account.

LED Status Indicators

WiFi LED
Slow blinking Green N/A
Solid Green

Bluetooth LED
Slow blinking Blue Solid Blue N/A

Blinking Green

N/A

Blinking Green

N/A

Blinking Red

N/A

Blinking Blue

N/A

Blinking Blue

N/A

Blinking Blue

N/A
Off
Off
Blinking Red when button pressed for more than 5 seconds

Blinking Red
Off
Off
Blinking Red when button pressed for more than 5 seconds

Bridge State
Bridge powered on, "Ready to pair" mode
Pairing complete
WiFi connection established / stable
Bridge powered on and attempting to connect to
WiFi network
WiFi activity (data transfer)
WiFi connection / internet connection failed
Bluetooth activity (data transfer)
Linking a new Bluetooth Device
Unlinking a linked Bluetooth Device
Bluetooth connection / command failed
Night Mode enabled
Bridge is unpaired and dormant or Powered Off
Multi-function button pressed (Bridge will hard reset when button pressed for 10 seconds)

Troubleshoot

Can't connect to WiFi while setting up
· Ensure the device is connecting to a 2.4GHz WiFi network, not a 5GHz network
· Move the Bridge closer to the WiFi Access Point/Router for better WiFi reception
Can't remotely access lock
· Check that the WiFi LED is solid green (unless in Night Mode. To turn on/off Night Mode, double press on the Multi-function button)
· Ensure that the Bridge is within Bluetooth range of the locks.
· Check the connection status of the Bridge and the linked lock. Refer to page 16 for more details
· Check that the locks have not run out of battery · Check that your phone has an active
internet connection
WiFi signal strength is very weak
· Move the Bridge to a power outlet that is closer to the WiFi router
· Consider moving the router closer to the Bridge · Consider installing a WiFi range extender or
repeater
Bluetooth signal strength is very weak
· Move the Bridge to a power outlet that is closer to the lock
· Check that the lock is not low on battery

Bridge is offline
· Check the diagnostics settings to troubleshoot the problem. Diagnostics can be accessed in the igloohome app via [Add and Manage] [Bridges] [Diagnostics]
· Ensure that the WiFi router has an active internet connection
· If your WiFi network credentials have been changed, please reconfigure the Bridge's WiFi settings.
· Unplug and plug back the Bridge from the power outlet
· Restart the igloohome app, go to Diagnostics page and press the [Run diagnostics] button.
Can't link a new device to the Bridge
· There is a limit of 5 devices that can be linked to the Bridge
· Ensure that the device is paired to the same igloohome account that the Bridge is paired to
Can't pair the Bridge
· Ensure that the Bridge is not already paired to another igloohome account
· If a hard reset has been done on the Bridge, please contact igloohome Customer Support in order to re-pair the Bridge
My WiFi offers both 2.4GHz and 5GHz network
· First, please check if your WiFi name indicates both the 2.4GHz and 5GHz frequency. If it does, connect to the 2.4GHz WiFi during setup
· Sometimes, only the 5GHz is indicated while the 2.4GHz is not. In this case, connect to the non-5GHz WiFi network.

FCC Compliance
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.
NOTE: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. such modifications could void the user's authority to operate the equipment.
The device has been evaluated to meet general RF exposure requirement. This equipment complies with FCC's RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna(s) must not be co-located or conjunction with any other antenna or transmitter.
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IC Caution
RSS-Gen Issue 5 "&" RSS-Gen numéro 5 English : This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. French: Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes: (1) Cet appareil ne doit pas causer d'interférences. (2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil. Tout changement ou modification non expressément approuvé par la partie responsable de la conformité pourrait annuler l'autorité de l'utilisateur à utiliser l'équipement.
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For inquiries go to: 2ig6loohome.co/support

References

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