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Installation Guide for GATEKEEPER models including: PaC30 Passenger Counting Sensor, PaC30, Passenger Counting Sensor, Counting Sensor, Sensor
PaC30 Passenger Counting Sensor User Manual & Install Guide
PaC30 Passenger Counting Sensor Installation Guide 3 of 30 1 Introduction 1.1 Welcome to Your New PaC30 Gatekeeper’s Passenger Counting Sensor PaC30 uses Artificial Intelligence (AI) to accurately record the
File Info : application/pdf, 30 Pages, 1.78MB
DocumentDocumentPaC30 Passenger Counting Sensor User Manual & Install Guide Document Ref. No. : DN3368 Version No. : 1.0.5 Document Date : November 2021 PaC30 Passenger Counting Sensor Installation Guide TABLE OF CONTENTS 1 INTRODUCTION ............................................................................................................................. 3 1.1 WELCOME TO YOUR NEW PAC30 ................................................................................................................................ 3 1.2 IMPORTANT SAFETY AND HANDLING INFORMATION.................................................................................................. 3 2 WHAT'S INCLUDED ........................................................................................................................ 5 2.1 SYSTEM SPECIFICATIONS ................................................................................................................................................ 6 3 HARDWARE INSTALLATION ......................................................................................................... 7 3.1 QUICK REFERENCE GUIDE FOR INSTALLATION ............................................................................................................. 7 3.2 INSTALLATION .................................................................................................................................................................. 7 3.2.1 Installation Instructions................................................................................................................................... 8 3.2.2 Connecting PaC30 to Gatekeeper DVR ...................................................................................................10 4 SETUP PAC30 AND DVR USING G4 CONNECT...........................................................................12 4.1 DVR CONFIGURATIONS ...............................................................................................................................................12 4.2 BINDING IP CAMERAS ...................................................................................................................................................16 4.3 CONFIGURATION OF PAC30 USING G4 CONNECT...................................................................................................17 4.4 PAC30 CALIBRATION....................................................................................................................................................18 5 PAC30 CONFIGURATION .............................................................................................................19 5.1 STATUS INFO..................................................................................................................................................................19 5.2 TIME SETUP ....................................................................................................................................................................19 5.2.1 General................................................................................................................................................................19 5.2.2 Time Sync ...........................................................................................................................................................20 5.3 NETWORK.......................................................................................................................................................................20 5.3.1 Local .....................................................................................................................................................................20 5.4 IMAGE SETUP .................................................................................................................................................................22 5.4.1 OSD ......................................................................................................................................................................22 6 SETUP PAC30 USING INTERNET EXPLORER...............................................................................25 6.1 CALIBRATION .................................................................................................................................................................26 6.2 CONFIGURATION SETTINGS..........................................................................................................................................27 6.2.1 Status Info ..........................................................................................................................................................27 7 MAINTENANCE AND TROUBLESHOOTING................................................................................28 7.1.1 Maintenance......................................................................................................................................................28 8 CUSTOMER LIMITED WARRANTY...............................................................................................29 9 CONTACT INFORMATION ...........................................................................................................30 Table of Contents 2 of 30 PaC30 Passenger Counting Sensor Installation Guide 1 Introduction 1.1 Welcome to Your New PaC30 Gatekeeper's Passenger Counting Sensor PaC30 uses Artificial Intelligence (AI) to accurately record the number of passengers getting on and off at each bus stop. When the PaC30 is connected to Gatekeeper's DVR, the counting data is securely stored in a hard drive or can be wirelessly uploaded to Gatekeeper's G4 Vision server via WIFI or cellular network. The PaC30 consists of two components a Primary PaC30 and a Secondary PaC30. The Primary PaC30 is mounted at a vehicle's front door. The Secondary PaC30 can be mounted at a vehicles' rear door if present. Both the Primary and the Secondary can be mounted vertically (top mount) or horizontally (side mount). The recording can be viewed live using G4 Connect or the counting data is saved into log files. The camera image view is 1080p resolution and goes into night mode (black and white) during low light situations. The IR's will illuminate to overcome the low light levels. With passenger counting data, customers can improve route scheduling, dispatching, and planning based on actual passenger volume and demand. Customers can use the data to perform statistical analysis such as comparing the passenger counting data to fare revenue. Gatekeeper offers software applications integrated with 3rd party partners to present the passenger data. Customers can use Gatekeeper's Open Platform API to develop their application to process the data. Passenger Counting Sensor PaC30 is a compact device that is easy to install and can be conveniently set up with Gatekeeper's G4 Connect software. 1.2 Important Safety and Handling Information Before using the product, please ensure that you observe the safety precautions described below. Always ensure that the product is used correctly and by the listed instructions. Be sure to also check the manuals included with any other product accessories that you may use. SAFETY AND INFORMATION SYMBOLS USED IN THIS MANUAL This symbol is intended to alert the user to the presence of uninsulated "dangerous voltage" that may be of sufficient magnitude to constitute a risk of electric shock to persons. This symbol is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying this product. Failure to heed these warnings or instructions may damage the product or cause it to operate incorrectly. This symbol indicates the text of importance or special significance in the accompanying product literature. These may be important operating instructions or supplemental information. 3 of 30 PaC30 Passenger Counting Sensor Installation Guide SAFETY AND INFORMATION SYMBOLS USED IN THIS MANUAL This symbol draws the user's attention to time-saving tips and helpful guidelines for using the product's features. This symbol draws the user's attention to recommended best practices which should be observed when installing and using the product. The battery must be disconnected from the vehicle before working on the electrical system of the vehicle when installing, servicing or removing Gatekeeper products. Preparing to Install Customers shall be responsible for addressing any systems on the bus that require attention as a result of disconnecting the bus battery. This includes, but is not limited to, entering a radio theft code, programming radio stations, etc. Installing the product All Gatekeeper Systems employees or contractors who perform electrical work (e.g., installing, servicing or removing a PaC30, installing a backup camera system, etc.) on a customer vehicle shall ensure that the battery in the vehicle is disconnected before work commences. Operating the product The PaC30 has an operating temperature range of -22°F to +155°F (-30°C to +70°C). It is good practice to ensure that the product is mounted in a suitable location that does not exceed acceptable temperature ranges during normal operations. Do not remove the cover of the product as this will void the warranty. When a system has shipped with a GPS antenna, please ensure that the GPS antenna is mounted externally on the roof of the bus with a clear view of the sky, and with the magnetic side facing down. Updating the product Firmware updates (available from www.gatekeeper-systems.com) are system and product model specific. These firmware updates must be applied to the PaC30 system only. Repairing the product Your PaC30 doesn't have any user-serviceable parts. Do not open or disassemble it or attempt to repair it or replace any components. Disassembling the PaC30 may damage it or may cause injury to you. If your product needs service, is damaged, or malfunctions, contact Gatekeeper Systems for assistance. If you attempt to open it, you risk damaging your product, and such damage isn't covered by the warranty on your PaC30. If at any time there is a question about how to proceed, please contact Gatekeeper Systems immediately at either 1-888-666-4833 or 1-604-864-6187 for assistance. Review all available installation documentation, including technical bulletins. Additional resources, technical bulletins and product tutorials can be found at https://www.gatekeeper-systems.com/support 4 of 30 PaC30 Passenger Counting Sensor Installation Guide 2 What's Included The following items are included as part of your basic product package. PaC30 Passenger Counting Sensor Accurately records the number of passengers that can be viewed live or save the counting data into log files. There are two PaC30 components: · Primary PaC30 · Secondary PaC30 CAT5 Cable 15ft or 30ft cable lengths are available. · GSWHCAT5-15MLD (BLUE -15') · GSWHCAT5-30MLD (GREEN - 30') The cable connects from LAN on Primary PaC30 to LAN connection on DVR. Standard Camera Cable 15ft or 30ft cable lengths are available. · GSWHC2N-15MLD · GSWHC2N-30MLD The cable connects from Primary PaC30 to Secondary PaC30. There are numerous customizable options and accessories which can tailor the product installation to fit your unique operating environment and requirements. Please contact Gatekeeper Systems for information on optional download kits and other accessories for use with your product. 5 of 30 PaC30 Passenger Counting Sensor Installation Guide 2.1 System Specifications Video Image sensor Lens Size Field of View (FOV) Video Compression Video Resolution Dual Stream Network LAN Function Serial Interface Alarm I/O Power Input Voltage 1/2.8" 2M pixel CMOS 2.7mm 120 H.265 / H.264 PaC30 Primary: 1080p @ 30 FPS (IP camera) PaC30 Secondary: 1080p @ 30 FPS (AHD camera) Main stream: 1080p @ 30 FPS Sub-stream: VGA/QVGA/CIF @ 15 FPS or D1 @ 15 FPS 10/100 Mbps Ethernet 1 RS485 port 2 channels alarm I/O 8V to 16V DC Power Consumption Temperature Operating temperature < 5W -22°F to +158°F (-30°C to +70°C) Mounting Top Mount Side Mount Mounting Options 7" x 1.75" x 2.25" (178mm x 45mm x 57mm) 7" x 2.18" * 1.56" (178mm x 56mm x 40mm) Top Mount or Side Mount 6 of 30 PaC30 Passenger Counting Sensor Installation Guide 3 Hardware Installation 3.1 Quick Reference Guide for Installation 3.2 Installation The device has an operating temperature range of -30°C to +70°C. Please ensure that the device is mounted in an area in which acceptable temperature ranges are experienced. Please take a moment to read and understand the following important installation conditions to ensure the Customer Warranty will not be voided. DO NOT remove any enclosures/covers associated with the device as this will void the warranty. Remove the In-Line Power fuse before jump-starting the vehicle. Select a solid ground connection for the device. DO NOT use any third-party accessories, unless approved by Gatekeeper Systems. Ensure that ALL provided Split Loom are used around exposed cables. Grommets are to be used as directed by the install sheet. Failure to use provided Split Loom and Grommets will void the warranty. Gatekeeper Systems provides Tek Screws with which to mount the PaC30 these have been tested and are approved for mounting. DO NOT plug in the cable to the processor until the wires have been connected 7 of 30 PaC30 Passenger Counting Sensor Installation Guide 3.2.1 Installation Instructions PaC30 has a Primary PaC30 and a Secondary PaC30. Primary PaC30 is for vehicles that have a single door. Secondary Pac30 can be installed on vehicles that have two doors. Only one passenger counter can be installed per door. The direction of installation is indicated by the sticker on the passenger counter. The height and width of the door where the passenger counter is installed should be 74.8" 94.4" (1.9 m - 2.4 m) and 27.5" 62.9" (0.7 m - 1.6 m) respectively. If the distance between the edge of the vehicle and the installed PaC30 is 30cm, please contact a Gatekeeper technician. The distance between the installed PaC30 passenger counter sensor and the bottom of the vertical wall should not exceed 5cm. 8 of 30 PaC30 Passenger Counting Sensor Installation Guide There are two types of mounts available for PaC30: o Top Mount Bracket: o Side Mount Bracket: NOTE: The installation location of PaC30 devices determines the types of mounting brackets are used. When the PaC30 is installed vertically, the maximum range of error is ±5 degrees. 4 installation options to install Primary Pac30 and Secondary PaC30: o Primary PaC30 uses top mount and Secondary PaC30 uses side mount. o Primary PaC30 uses side mount and Secondary PaC30 uses top mount. o Both PaC30 sensors use top mount. o Both PaC30 sensor use side mount. Primary PaC30 should be mounted directly above and in the centre of the passenger boarding door. Primary PaC30 must be perpendicular to the floor (use a leveller to adjust the angle of the device). Center screw allows hex key to make adjustment to level installed camera. Small set screws on each side of housing need to be tightened to ensure camera does not shift angle from vehicle movement. 9 of 30 PaC30 Passenger Counting Sensor Installation Guide Set screw 1: Fixes the main body of the camera. Set screw 2: Adjusts the angle of the camera body. Primary PaC30 installation height should be in the range of 78.7" 94.4" (2m to 2.4m). Secondary PaC30 installation height should be in the range of 78.7" 94.4" (2m to 2.4m). Secondary PaC30 can be mounted using any of the brackets. Top mount for Secondary PaC30: Secondary PaC30 can be mounted vertically on the side of the door. (Use the leveller to adjust the angle of the device.) Center screw allows hex key to make adjustment to level the installed PaC30. Small set screws on each side of housing need to be tightened to ensure PaC30 does not shift angle from vehicle movement. 3.2.2 Connecting PaC30 to Gatekeeper DVR Please follow the steps and the Wiring Diagram to connect PaC30 to Gatekeeper DVR. Connect the CAT5 cable to the Primary PaC30 from the DVR LAN port. Connect the standard camera cable to the Secondary PaC30 from Primary PaC30. Connect sensor 4 from DVR to the door switch. If Secondary PaC30 is being used, connect another sensor from the DVR to the door switch. For example: sensor 4 for door switch 1, and sensor 7 for door witch 2. 10 of 30 PaC30 Passenger Counting Sensor Installation Guide GND (Black) IGNITION (Yellow) POSITIVE (Red) Connect to the negative terminal of the battery, -12V. Typically, grounds are established in the fuse panel, and installers would need to connect there. Connect to the vehicle ignition, +12V, the signal required to activate the device. Ensure that the supplied 3 AMP fuse is used. Ignition is obtained from the "cold" side of the solenoid. Connect to the positive terminal of the battery, +12v. Ensure that the supplied 15 AMP inline fuse is used. +12V is obtained from the "hot" side of the solenoid, or the cables that connect directly to the battery from the fuse panel 11 of 30 PaC30 Passenger Counting Sensor Installation Guide 4 Setup PaC30 and DVR using G4 Connect · Open Gatekeeper's G4 Connect on your mobile phone or tablet. · Input credentials to login. 4.1 DVR Configurations Open the DVR configurations and follow the steps below. Navigate to: Preferences General Sensor Change the settings in the DVR to trigger the PaC30 to determine the door is open or closed. For Primary PaC30, please follow the steps below: Sensor Sensor Number Sensor Name DEFAULT SETTINGS: 4 DEFAULT SETTINGS: Door 12 of 30 PaC30 Passenger Counting Sensor Installation Guide OSD Name DEFAULT SETTINGS: DR Trigger Source DEFAULT SETTINGS: Source Voltage Sensor Uses DEFAULT SETTINGS: Door1 Click on the Save button to save the settings. For Secondary PaC30, please follow the steps below: 13 of 30 PaC30 Passenger Counting Sensor Installation Guide Sensor Sensor Number Sensor Name OSD Name Trigger Source Sensor Uses DEFAULT SETTINGS: 7 DEFAULT SETTINGS: Door2 DEFAULT SETTINGS: DR2 DEFAULT SETTINGS: Source Voltage DEFAULT SETTINGS: Door2 Click on the Save button to save the settings. 14 of 30 PaC30 Passenger Counting Sensor Installation Guide Navigate to: Preferences Collection General Network Under Network tab, change Device 1 and Device 2 type to P2APC. Click on the button Save to save the settings. Setup button Search button 15 of 30 PaC30 Passenger Counting Sensor Installation Guide Navigate to: Preferences Collection General Network Click on the Search button. Check the MAC address of the PaC30 for channel 1 and channel 2. If MAC address appears in this field, the PaC30 device is configured with the DVR. 4.2 Binding IP cameras Navigate to: Preferences IPC Setup Click on the Search button for the Device Channel to bind with the PaC30. Select Primary PaC30. Click on OK. 16 of 30 PaC30 Passenger Counting Sensor Installation Guide Select another channel to bind Secondary PaC30. Enable both channels for Primary PaC30 and Secondary PaC30. 4.3 Configuration of PaC30 using G4 Connect Navigate to: Preferences Collection General Network Setup button Click on the Setup button. o Go to Preview tab to do calibration. o Go to Preference tab to change settings. 17 of 30 PaC30 Passenger Counting Sensor Installation Guide 4.4 PaC30 Calibration Navigate to: Preferences Collection General Network Setup Preview NOTE: Before calibration, make sure all cables from PaC30 are connected. The bus door must be closed. The system will not pick up the door sensor if the bus door is not closed. Please follow the following steps to start calibration: Detection Area Forbidden Area 1. Select "Calibration Mode". 2. Click on the Capture button. 3. Draw a forbidden area. The forbidden area is the area where a person is not allowed to stand in a moving vehicle. 4. Click on Save to save the prohibited area. 5. Draw a detection area. Detection area is bigger than the forbidden area. 6. Click on Save to save the detection area. 7. Click on Save. 8. Select the Normal mode to apply the settings. NOTE: Similarly, setup the Secondary PaC30 by clicking on setup button for device 2. 18 of 30 PaC30 Passenger Counting Sensor Installation Guide 5 PaC30 Configuration Navigate to: Preferences Collection General Network Setup Preferences 5.1 Status Info Navigate to: Status Info Version Firmware Version Default all settings Reboot 5.2 Time Setup Navigate to: Time Setup 5.2.1 General Navigate to: Time Setup General General Date Format Time format Displays the current version of PaC30 firmware. Reset settings to the default. To restart the system. To select the date formation. DEFAULT SETTINGS: MONTH/DAY/YEAR To select the time formation. DEFAULT SETTINGS: 19 of 30 PaC30 Passenger Counting Sensor Installation Guide 24 Hours Time zone Default Save Select the time zone. DEFAULT SETTINGS: (GTM -8:00) PACIFIC TIME (US & CANDADA) To reset the setting to the default. To save the current changes. 5.2.2 Time Sync Navigate to: Time Setup Time Sync Time Sync Date/time Change time Enter the time and date. Click on the change button to change the time. Sync with PC Click on the button to match the time and date with your PC. 5.3 Network Navigate to: Network 5.3.1 Local Navigate to: Network Local Local DHCP mode Static IP IP address Subnet mask DEFAULT SETTINGS: Checkbox Unselected DEFAULT SETTINGS: Checkbox Selected DEFAULT SETTINGS: 10.100.100.90 DEFAULT SETTINGS: 255.255.255.0 20 of 30 PaC30 Passenger Counting Sensor Installation Guide Gateway DEFAULT SETTINGS: 192.168.1.1 Auto get DNS DEFAULT SETTINGS: Checkbox Unselected Use following DNS DEFAULT SETTINGS: Checkbox Selected Preferred DNS server DEFAULT SETTINGS: 192.168.1.1 Alternate DNS server DEFAULT SETTINGS: 192.168.1.1 NOTE: Similarly, setup the Secondary PaC30 by clicking on the setup button for device 2. 21 of 30 PaC30 Passenger Counting Sensor Installation Guide 5.4 Image Setup Navigate to: Image Setup 5.4.1 OSD Navigate to: Image Setup OSD On Screen Display (OSD) is an image superimposed on a screen commonly used to display information such as channel names, date/time, device status, GPS coordinates, and etc. OSD Time Speed Vehicle Plate Displays time. DEFAULT SETTINGS: Checkbox Selected Displays speed of the vehicle DEFAULT SETTINGS: Checkbox Unselected Displays the count (UP and DOWN) of the passengers on/off the vehicle. 22 of 30 PaC30 Passenger Counting Sensor Installation Guide DEFAULT SETTINGS: Checkbox Selected GPS Displays location of the vehicle. DEFAULT SETTINGS: Checkbox Unselected Channel Name Displays the channel name. DEFAULT SETTINGS: Checkbox Selected Vehicle Num Displays the vehicle number. DEFAULT SETTINGS: Checkbox Selected NOTE: To view the up and down count on the recorded video, also enable vehicle plate under Record section. Navigate to: Preferences Surveillance Record OSD OSD Date/Time Displays date and time on the screen. DEFAULT SETTINGS: Checkbox Selected 23 of 30 PaC30 Passenger Counting Sensor Installation Guide Speed Displays speed of the vehicle on the screen. DEFAULT SETTINGS: Checkbox Unselected Vehicle Plate Displays the count (UP and DOWN) of the passengers on/off the vehicle. DEFAULT SETTINGS: Checkbox Selected GPS Displays location of the vehicle on the screen. DEFAULT SETTINGS: Checkbox Unselected Channel Name Displays the channel name on the screen. DEFAULT SETTINGS: Checkbox Selected Vehicle Num Displays the vehicle number on the screen. DEFAULT SETTINGS: Checkbox Selected Alarm/Event Displays the triggered alarm on the screen. DEFAULT SETTINGS: Checkbox Selected Date &Time Speed Channel Name Vehicle Plate (Up and Down count) Alarm/ Event GPS 24 of 30 PaC30 Passenger Counting Sensor Installation Guide 6 Setup PaC30 using Internet Explorer Please follow the steps to connect PaC30 from your tablet or the PC. Open the Internet Explorer and enter the 10.100.100.90 into the address bar. A login screen appears after you entered the IP address. User Name admin Password Checkbox Check with Gatekeeper Customer Care Team If selected, the browser will remember your login details Login Button to login After logged in to the PaC30 from the browser, a message pops up for plugins installation. Click on the Install button. NOTE: Must install the plugins. This configuration method is only available by using Internet Explorer. 25 of 30 PaC30 Passenger Counting Sensor Installation Guide 6.1 Calibration Navigate to: Live view 1. Select channel: o Channel 1: Primary PaC30 o Channel 2: Secondary PaC30 2. Select Calibration Mode under Mode Type. 3. Click on Capture. 4. Draw a forbidden area (red box). The forbidden area is the area where a person is not allowed to stand in a moving vehicle. 5. Draw a detection area (green box). The detection area is bigger than the forbidden area. 6. Click on Save. 7. Select the Normal mode to apply the settings. 26 of 30 PaC30 Passenger Counting Sensor Installation Guide 6.2 Configuration Settings Navigate to: Config 6.2.1 Status Info Navigate to: Config Status Info Version Firmware Version Upgrade Config file export Config file Import Default all settings Reboot Displays the current version of PaC30 firmware. For upgrading the firmware of PaC30. Click on the browse button Select the firmware file Click on the Upgrade button To export the current settings to a file. To import the settings to the system. Reset settings to the default. To restart the system. NOTE: Refer to Section 5.2 and Section 5.3 for time and network setup settings. 27 of 30 PaC30 Passenger Counting Sensor Installation Guide 7 Maintenance and Troubleshooting 7.1.1 Maintenance Whilst the PaC30 is a dependable and robust piece of equipment, it is still a complex electronic device and as such, will require maintenance occasionally. To ensure optimal performance, Gatekeeper Systems strongly recommends that a proper Preventive Maintenance Schedule be set up and adhered to. Besides that, it is recommended that the following seven basic maintenance steps be performed at least twice a year: No. Maintenance Item Check () 1 Check that there are no loose mounting screws and that the PaC30 is still securely mounted. 2 Wipe down the PaC30 and cameras using a clean microfiber cloth. 3 Check cables on the back of the PaC30 to ensure they have not vibrated loose. Make sure that the cables do not show signs of wear, cracks, etc. If so, contact your Gatekeeper Systems sales representative to arrange for replacements. 4 Check that the cameras are still positioned properly by playing back the recorded video. 5 Check the system clock to ensure the proper date and time are shown. Be sure to check that daylight savings time is set properly and the system time is not out by an hour. 6 Verify that the settings for the PaC30 and the cameras are still set properly. 7 The DVR should provide the time/date when recording and OSD. These settings should be turned off so it should be the same as the rest of the cameras on the DVR. 8 Make sure the IP address is same for the PaC30 under IPC Setup and Network Settings to log the ups and down count for the door. 28 of 30 PaC30 Passenger Counting Sensor Installation Guide 8 Customer Limited Warranty GATEKEEPER SYSTEMS INC. warrants that any product manufactured or supplied by Gatekeeper Systems Inc and found in the reasonable judgment of Gatekeeper Systems Inc to be defective in material or workmanship will be repaired or replaced by Gatekeeper Systems Inc without charge for parts and labour. This warranty shall cover the following periods and Gatekeeper equipment: · Interior Cameras - 5 Years · Exterior Cameras - 1 Year · G series DVR's 3 Years · Gatekeeper Branded SD Cards 3 Years · Hard Drives & SSD 1 Year · 360° Surround Vision Camera System 1 Year · ITSS Health Monitoring Panel 1 Year All Accessories and Other Products Not Identified above - 1 Year The warranty periods commence on the date of shipment. During the period of the warranty the Company, at its discretion will repair and/or replace all improperly functioning equipment caused by a manufacturing defect. This warranty does not protect against accidental or intentional damage, vehicle electrical systems generating steady state or transients, voltages or currents exceeding product. specification, loss, acts of nature, water damage, or any other event that did not originate during the manufacturer of the product. The Gatekeeper Systems product including any defective part must be returned to Gatekeeper Systems within the warranty period. The expense of delivering Company product to Gatekeeper Systems for warranty work will be paid by the customer. The expense of delivering Company product back to the customer will be paid by Gatekeeper Systems. Gatekeeper Systems' responsibility in respect to claims is limited to making the required repairs or replacements and no claim of breach of warranty shall be cause for cancellation or rescission of the contract of sale. Proof of purchase complete with the serial numbers of the products purchased will be required by the customer to substantiate any warranty claim. All warranty work must be performed by an authorized Gatekeeper Systems service representative. This warranty does not cover any Gatekeeper Systems' product that has been subject to misuse, neglect, negligence, or accident, or that has been operated in any way contrary to the operating instructions as specified by Gatekeeper Systems either verbally, in writing, by instructions written on the product or in the Gatekeeper Systems Installation and Operating Manual. This warranty does not apply to any damage to the Gatekeeper Systems product that is the result of improper maintenance or to any Gatekeeper Systems' product that has been altered or modified so as to adversely affect the products' operation, performance or durability or that has been altered or modified so as to change its intended use. Gatekeeper Systems Inc is not responsible for lost or missing video. The warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the Company product or adversely affect its operation, performance or durability. Gatekeeper Systems reserves the right to change or improve the design of any Company product without assuming any obligation to modify any product previously manufactured. ALL IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE SPECIFIED PERIOD FOR EACH PRODUCT CATEGORY AS LISTED IN THIS DOCUMENT. ACCORDINGLY, ANY SUCH IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. GATEKEEPER SYSTEMS' OBLIGATION UNDER THIS WARRANTY IS STRICTLY AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS, AND GATEKEEPER SYSTEMS INC. DOES NOT ASSUME OR AUTHORIZE ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION. GATEKEEPER SYSTEMS INC ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO THE EXPENSE OF RETURNING THE COMPANY PRODUCT TO GATEKEEPER SYSTEMS INC. CORPORATE HEAD OFFICE, MECHANIC'S TRAVEL TIME, CUSTOMER LABOR EXPENSES, TELEPHONE OR TELEGRAM CHARGES, RENTAL OF LIKE PRODUCT DURING THE TIME WARRANTY SERVICE IS BEING PERFORMED TRAVEL, LOSS OF USE OF THE PRODUCT, LOSS OF TIME OR INCONVENIENCE. WARRANTY SERVICE To obtain warranty service, the purchaser must notify the Company during the warranty period. The Purchaser will discuss the defect or problem with a Company technician, and once the problem has been verified the Company will issue a return material authorization number (RMA) authorizing the purchaser to return faulty merchandise to the Company for repair or replacement as determined by the Company. It may be necessary for the customer to assist Gatekeeper Systems in assessing failed product. Gatekeeper Systems may require the customer to remove hardware, manipulate software and/or perform other diagnostic activities. Failure to assist in and allow remote diagnostic activities may result in a service fee being charged. Advance replacements will be issued for the first 90 days from the date of shipment. This Warranty applies to all Company products manufactured by Gatekeeper Systems and sold in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. CANADA OPERATIONS: Gatekeeper Systems Inc. 301-3 1127 Wheel Avenue Abbotsford BC V2T 6H1 Tel. 1.604.864.6187 Fax. 1.604.864.8490 Toll Free (N.A.) 1.888.666.4833 29 of 30 PaC30 Passenger Counting Sensor Installation Guide 9 Contact Information GATEKEEPER SYSTEMS INC. 301-31127 Wheel Avenue Abbotsford BC V2T 6H1 Tel - 1 604 864 6187 Fax - 1 604 864 8490 Toll Free - 1 888 666 4833 GATEKEEPER SYSTEMS USA INC. 7-200 Rittenhouse Circle Bristol, PA 19007 Tel - 1 604 864 6187 Fax - 1 604 864 8490 Toll Free - 1 888 666 4833 SALES & TECHNICAL SUPPORT For technical support, contact Gatekeeper's Customer Care Group at Toll Free (N.A.) 1-888-666-4833 or email customercare@gatekeeper-systems.com Gatekeeper also provides additional online training and support tools at: https://www.gatekeeper-systems.com/support/ 30 of 30