Troubleshooting the 6B37/6B17 WiFi USB Adapter

Q: What should I know before buying the 6B37/6B17 WiFi USB adapter?

If you experience slow built-in WiFi speeds, want to connect your desktop to a latest wireless router, or wish to upgrade to the latest WiFi standard on your desktop or laptop, this adapter is suitable. It provides WiFi connection speeds up to 867Mbps on the 5GHz network and 400Mbps on the 2.4GHz network.

Q: Why can't I get a wireless signal?

A:

1. Please check if the nearby router's WiFi function works properly when connected directly to a cellphone.
2. Try adjusting the distance between the adapter and the router to avoid obstacles such as thick walls and metal.

Q: I have a connection, but the internet speed is slow. How can I improve it?

A:

1. Connect the WiFi adapter to a USB 3.0 port on your PC. USB 3.0 ports are typically blue or marked "USB 3.0". USB 2.0 has a maximum speed of 480Mbps, while USB 3.0 has a maximum speed of 5000Mbps. Using USB 3.0 ensures the 5GHz WiFi can reach its maximum speed of 867Mbps. Using USB 2.0 will result in slower internet speeds.
2. Try using the adapter in an area with a stronger signal.
3. If you are currently connected to a 2.4GHz wireless network, please change your wireless router's setting from 2.4GHz to 5GHz and try again.

Q: The internet disconnects when the computer wakes up after a period of inactivity. How to resolve this?

A: To avoid any delay in reconnecting to the router after inactivity, it is suggested to turn off the power-saving mode of your PC. Otherwise, it may take about 5-10 seconds to reconnect to the router after the PC wakes up from inactivity, which might give the impression that the network is disconnected.

Q: Connected, but no 5G WiFi signal. How to set it up?

A:

1. Ensure that your router supports 5G.
2. Turn off the "Combine 2.4GHz and 5GHz WiFi network" setting in your WiFi settings. This will allow you to manually choose between 2.4G or 5G.
3. The 2.4GHz wireless network offers better penetration and a longer connection distance, but with slower network speeds. The 5GHz network offers less penetration and a shorter connection distance, but with faster network speeds. Try to keep the devices connected to the network as close to the router as possible.

Q: I can detect the WiFi signal, but can't connect. What should I do?

A:

1. Please ensure that you have entered the correct password.
2. Check if you have set up MAC address binding with your router. If so, you need to set up the MAC address binding for the WiFi adapter as well.
3. Reboot your optical modem and router. Try to keep the devices that need to be connected to the network as close to the router as possible.
4. Check if the driver is correct. If not, uninstall and reinstall the driver.
5. Turn off the WiFi signal on your PC, and then turn it back on again.