FAQs - Nokia True Wireless Earbuds
Version: 190708
Q: How do I charge Nokia True Wireless Earbuds?
Nokia True Wireless Earbuds are charged by placing them in the included charging case. If the case has power, it will automatically charge the earbuds. The charging status LEDs of the right and left earbuds turn red when charging, and turn off when fully charged.
Q: Is the battery fully charged when I first receive Nokia True Wireless Earbuds?
No. Regulations limit battery capacity during shipment. It is advisable to charge the earbuds and charging case fully before the first use.
Q: Why are the earbuds not charging?
Please place the earbuds in the charging case correctly, and ensure the charging status LEDs turn red after closing the case. If the charging case is out of power, connect the included USB-C cable to a power source to begin charging. If the earbuds have not been used in a while, they may take some time to start charging; leave them connected to a power source until LEDs indicate charging.
Q: What do the status LEDs on the charging case mean?
| LED Indicator | Description |
|---|---|
| White (solid) | Charging case is fully charged |
| White (flashing) | Charging case is charging |
| Red (solid) | Right and left earbuds are charging |
| Off | Earbuds are fully charged |
Q: How to check the battery level of the charging case?
By shaking the charging case, the battery status LED flashes white to show the battery status:
| Status | LED Indicator |
|---|---|
| Fully charged | [on] |
| Less than 75% | [x4] |
| Less than 50% | [x3] |
| Less than 25% | [x2] |
Q: Why do the earbuds consume power even when they're not in use?
If the earbuds are connected to your Bluetooth device, the battery will drain. To conserve power, always place the earbuds in the charging case to shut them down completely when not in use.
Q: Why do the earbuds not connect to my Bluetooth device?
Please ensure the earbuds are turned on and paired with each other. When successfully paired, both LED indicator lights will flash blue and enter discoverable mode, detectable by your Bluetooth device. Follow your smartphone's Bluetooth menu instructions to connect. During connection, the right earbud's LED will flash blue and red alternately. After connection, the LED will flash blue once every 5 seconds. If your earbuds have been connected with multiple devices, a new connection may fail. Reset the earbuds to clear the connection record.
Q: How to reset to the original setting?
1. Power off the earbuds.
2. Press and hold the multifunction key for 8 seconds (the LED will flash blue and red alternately).
3. Press the multifunction key 2 times (the LED will flash blue and red once and power off automatically).
Q: Why is one earbud not functioning?
Please ensure the earbuds are turned on and paired with each other successfully before connecting with your Bluetooth device. If your earbuds were not paired automatically, pair the right and left earbuds manually by pressing and holding the multifunction key for 8 seconds.
Q: Why do the earbuds connect with the phone suddenly?
Make sure the earbuds are correctly inserted into the charging case and it is properly closed. When the charging case battery is depleted or very low, the earbuds may sometimes not recognize they are in the case and power on, connecting to your phone. Charge the battery if this happens.
Q: Why is the sound dropping out in one earbud? How do I stop this?
Interference can affect true wireless earbuds and cause sound dropouts. This is difficult to avoid completely, even though Nokia True Wireless Earbuds have been thoroughly tested against interference according to stringent international standards. Possible reasons and solutions include:
- Devices and signals that cause interference include (but are not limited to) some mobile phones, shop alarm systems, power lines, electrostatic discharge, monitors, and train control systems.
- Increase the distance between the earbuds and the interfering device/signal.
The sound should resume in the earbud as soon as you are away from the interfering device/signal. If the issue is still unresolved, service may be required.
