Samsung Promotion Terms and Conditions

Special Offer - Exclusive to samsung.com

Temporarily receive Galaxy Buds3 Pro as a gift (recommended retail price €249) with the purchase of selected models: Galaxy S25 Edge, Galaxy S25 Ultra, Galaxy S25+, Galaxy S25.

This promotion runs from 08/09/2025 to 12/10/2025 (purchase date) and while stocks last. This promotion is only valid for participants aged 18 and over.

Samsung delivers products according to the delivery terms on samsung.com as stated at: https://www.samsung.com/nl/shop-advantages/#delivery-installation

Participating Promotion Models

This promotion applies to the following models:

How to Participate

This promotion is only valid if you purchased the participating model in the Netherlands and via samsung.com (samsung.com/nl/).

• Place a participating model in your samsung.com shopping cart.
• The gift will be added and discounted immediately.

Returns

Not satisfied? If you wish to return your product, you must return both products (incl. the gift) to us. If we do not receive the products, we cannot cancel the purchase and refund the purchase amount.

If you have questions or comments about your participation in this exclusive samsung.com promotion, you can contact us via phone number 088-9090100 (local rate).

By participating in the promotion, you declare that you agree to the General Terms and Conditions (see below) and these Special Terms and Conditions from Samsung.

GENERAL TERMS AND CONDITIONS

SAMSUNG ELECTRONICS BENELUX B.V.

(version: November 2021)

Read these General Terms and Conditions and the accompanying special terms and conditions and/or additional terms found on the Samsung Promotion Page (the "Special Terms and Conditions") carefully. These General Terms and Conditions and the Special Terms and Conditions apply to the Promotion and your participation. By participating in the Promotion, you declare that you agree to the Terms and Conditions.

Article 1 - Definitions

In these General Terms and Conditions, the following definitions apply:

• Promotion: promotional competition or promotional action as described in the Special Terms and Conditions, organized by Samsung.
• Promotion Area: the territory within the Benelux where the Promotion takes place, as stated in the Special Terms and Conditions. The Promotion exclusively applies to Promotion Products purchased within the Promotion Area.
• Promotion Period: the period during which the Promotion runs, as determined in the Special Terms and Conditions.
• Promotion Products: the promotional models as listed in the Special Terms and Conditions.
• Terms and Conditions: these General Terms and Conditions, the Special Terms and Conditions, and any additional terms and provisions that Samsung has made known or will make known during the Promotion on its website or in-store. It is clarified that in case of a discrepancy between the two, the Special Terms and Conditions shall prevail over the General Terms and Conditions. The Terms and Conditions are valid for promotional actions organized by Samsung.
• Special Terms and Conditions: the accompanying special terms and conditions and/or additional terms as described on the Promotion Page, which form an integral part of these General Terms and Conditions and are published by Samsung for a specific Promotion.
• Participation Material: contributions of any kind (including: images, videos, texts, photos, audio, drawings, paintings, interviews, portraits, social media posts, etc.) from Participants in the context of a Promotion. This also includes any contributions and recordings made in connection with the Promotion.
• Participant: the person who participates in the Promotion and is entitled to do so based on Article 2 of these General Terms and Conditions.
• Registration Period: the period within which entries for participation in the Promotion can be submitted, as stated in the Special Terms and Conditions.
• Promotion Page: the page on Samsung.com for current promotions, found at www.samsung.com/nl/promo/, www.samsung.com/be/promo, or www.samsung.com/be_fr/promo.
• Samsung: Samsung Electronics Benelux B.V., located at Evert van de Beekstraat 310, 1118 CX Schiphol, Netherlands, with a branch office in Diegem (1831) Airport Plaza, Geneva Building, Leonardo Da Vincilaan 19 in Belgium, with enterprise number 0472.450.079.
• Benefit: any advantage obtained through a Promotion, including: a prize, a discount, a cashback, or a product, as described in the Special Terms and Conditions. If it concerns a competition, the winner is the Participant who is awarded a prize in the manner specified in the Special Terms and Conditions.

Article 2 - Participation

1. Participation in the Promotion is open only to natural persons who have a fixed place of residence or stay in the Promotion Area and are over 18 years of age at the time of participation. Upon Samsung's request, the Participant must validly identify themselves and provide proof of their place of residence and age.
2. Participation is free of charge, unless otherwise specified in the Special Terms and Conditions.
3. Participation in certain Promotions is only possible upon purchase of a specific Promotion Product, as indicated in the Special Terms and Conditions. Participation in these Promotions is open only to those who have purchased the Promotion Product from a participating store, as mentioned on this website, within the Promotion Period. If the product was purchased from a non-participating store or from a private individual, participation in the Promotion is not possible. Subsequent owners of the product (e.g., individuals who purchased a so-called 'second-hand' product, an 'outlet' product, a B-grade product, or an exchanged product) are also not eligible for participation in the Promotion and are not entitled to the Benefit. The right to the Benefit also expires upon cancellation of the original purchase, and in such case, the Participant must return any received Benefit on their own initiative and at their own expense to Samsung, as soon as possible, but in any event within five (5) working days after the right to participate has expired. Participation in the Promotion or the right to the Benefit is strictly personal and non-transferable. Such Promotions are valid while stocks last, and Samsung is not responsible for the availability or stock of Promotion Products at participating stores.
4. For participation in certain Promotions, registration via a website is required, within the Registration Period. Registration is free of charge. The Participant must possess a valid e-mail address and an address of their permanent place of residence or stay in the Promotion Area. Further conditions for registration can be found on this website. Confirmation of registration will be sent to the provided (e-mail) address. If this confirmation is not received, the Participant must contact Samsung within two weeks after registration (see Article 8-1). If additional information and/or documentation is required for successful registration, the registrant will be given the opportunity to provide this additional information and/or documentation up to fourteen (14) calendar days after receiving the request for correction from Samsung. If Samsung does not receive this additional information and/or documentation within this fourteen (14) calendar day period after receiving the request for correction from Samsung, the registration will not be successful, and the submission will not be included in the Promotion.
5. Participation in the Promotion is open only to consumers. A consumer is understood to be a natural person who is not acting for purposes related to their trade, business, craft, or profession.
6. Promotions can be combined with other promotions or permanent benefits offered on samsung.com on participating products, unless explicitly stated otherwise in the Special Terms and Conditions.

Article 3 - Exclusions

1. Employees of Samsung, affiliated companies of Samsung, as well as all persons directly or indirectly involved in (the organization of) the Promotion or the Benefit or the (indirect) provider of the Benefit, and their respective employees, are excluded from participation.
2. The Participant can only participate in the Promotion during the Registration Period and strictly in the manner described in the Terms and Conditions. Unless otherwise indicated in the Special Terms and Conditions, participation in different promotions cannot be combined. If Samsung receives the Participant's submission late, too early, not in the prescribed manner, insufficiently prepaid, incomplete, or otherwise incomplete, the submission will not be accepted, and that submission will not be included in the Promotion. Samsung accepts no liability for (the consequences of) delayed, incomplete, or lost submissions due to technical reasons or other causes. The Participant shall keep a copy or duplicate of their registration and submissions (including the Participation Material). Samsung is not responsible for damaged, lost, or delayed submissions.
3. Participation is not permitted, and Samsung is entitled to exclude Participants or groups of Participants from participation in the Promotion and any subsequent promotions without further notice, thereby forfeiting the right to the Benefit, when: a. A Participant has participated in the Promotion in violation of the Terms and Conditions; b. A Participant provides multiple, incomplete, or false (e-mail) addresses, names, and/or other (personal) data; c. Use is made of specific scripts, systems, automated functions, or any kind of techniques that increase the chances of winning; d. There is evidence of misuse, fraud, manipulation, circumvention, or breach of the Terms and Conditions; or e. A Participant does not participate in the promotion for personal use but acts for purposes related to their trade, business, craft, or profession. Samsung is entitled to take such action based on suspicion – without stating reasons and without any obligation to compensate the relevant Participant – and is not obliged to inform the Participant thereof or to provide proof thereof.

Article 4 - The Benefit

1. The potential right to receive the Benefit is strictly personal, non-exchangeable for goods and/or services, and non-transferable without Samsung's written consent.
2. Samsung is at all times entitled to offer an equivalent alternative for the Benefit without prior notice, without being obliged to provide any compensation.
3. If a Participant has not contacted Samsung within the period specified in the Special Terms and Conditions, or within one month if this period is absent, and has not accepted the Benefit, Samsung has the right to forfeit that Participant's claim to the Benefit. Samsung may subsequently award the relevant Benefit to another Participant. Samsung is not obliged to notify that the Benefit has expired.
4. Samsung aims to transfer, deliver, or personally hand over the Benefit within 16 weeks after the submission of a valid registration, or after the winners have been determined in the case of a competition. If the Benefit is a monetary amount (cashback), it can only be transferred to a bank account within the European Union. If the Benefit is a gift (product), it can only be shipped to postal addresses within the Benelux. In case the Benefit is shipped to a postal address within the Benelux, the Participant is deemed to have received the Benefit at the moment of delivery of the Benefit to the specified postal address.
5. If Dutch gambling tax is due on the Benefit for a Promotion in the Netherlands, it will be paid by Samsung and not charged to the Participant. The Participant is solely responsible for any other applicable taxes and duties.

Article 5 - Participation Material

1. The Participant declares and guarantees that the Participation Material provided to Samsung in the context of a Promotion is not unlawful and does not violate the law. In particular, the Participant explicitly declares and guarantees that the Participation Material does not infringe on the (intellectual property) rights of third parties and is not offensive, insulting, racist, defamatory, slanderous, discriminatory, or otherwise contrary to good taste or decency, nor is it misleading or unlawful in any way. The Participant shall indemnify Samsung against any claim from a third party in connection with the content of the Participation Material submitted by the Participant. Samsung may, if it deems it appropriate or necessary in its sole discretion for any of the aforementioned reasons or any other valid reason, refuse or remove the Participation Material without consultation or approval from the Participant.
2. The Participant expressly and unconditionally transfers all current and future rights to the Participation Material (including intellectual property and personality rights) to Samsung. To the extent this transfer is not permitted by law, the Participant waives these rights. Samsung may exploit and license the Participation Material worldwide and without limitation through any conceivable medium during and after the Promotion Period. Furthermore, the Participant waives any right to compensation in connection with (the transfer of) the Participation Material. The Participant shall ensure that third parties who may hold such rights to the Participation Material will similarly transfer these rights to Samsung or waive these rights.
3. The Participant authorizes Samsung and/or other companies within the Samsung group to use the Participation Material (including, but not limited to, displaying or sharing it with the public) in any manner or medium (print, publications, film, digital, etc.) for promotional and other purposes of Samsung and/or another company within the Samsung group, without any right to compensation or remuneration, other than the Benefit to which they may be entitled. The Participant shall ensure that third parties involved in the Participant's participation in the Promotion also grant a similar authorization to Samsung, without any right to compensation or remuneration.

Article 6 - Exclusion of Liability

1. Samsung, its employees, its engaged auxiliary persons or third parties are, except in cases of intent or gross negligence, not liable for: (i) costs and additional expenses that the Participant may incur in connection with (the payment or use of) the Benefit; (ii) damage caused by (the payment or use of) the Benefit or by the Participant's participation in the Promotion; (iii) damage caused by malfunctions (of any kind) in the software, computer, network, or internet, resulting in the Participant's submission not being received, being received defectively, delayed, or late by Samsung; (iv) fraud by Participant(s); and (v) the content of the Participation Material.
2. Samsung provides no guarantee whatsoever regarding the Benefit provided and excludes all liability (except in cases of intent or gross negligence) in this regard. Samsung is not liable for (i) any defects of the Benefit, (ii) if the Benefit is received later than announced, (iii) if the Benefit is received by the wrong person or is lost or damaged during shipping, or (iv) if the (received) Benefit deviates from the offered Benefit in minor aspects.
3. In the event that a social media platform such as Instagram, Facebook, or Twitter is used for a Promotion, the platform is in no way responsible or liable for the Promotion. The Promotion is not sponsored, endorsed, administered, or associated with the platform in any way.

Article 7 - Privacy

1. The personal data provided by the Participant to Samsung in the context of this Promotion are subject to applicable national privacy legislation. Samsung will process this data in its capacity as data controller exclusively for the proper conduct of the Promotion, its own market research, and direct marketing, and for the purposes stated in these Terms and Conditions and the Special Terms and Conditions. Personal data may be transferred within the scope of the aforementioned purposes to one or more entities of the group to which Samsung belongs, or in case of a legal obligation or at the request of the police or judicial authorities. Personal data will not be sold to third parties.
2. In certain cases, the user may also provide this personal data using their account on a social media platform, such as Facebook or Twitter.
3. Every Participant can exercise their legal right to access, correct, and object to the use for direct marketing free of charge by sending a written, signed, and dated request, along with a copy of their identity card, to Samsung, by regular mail to Samsung Electronics Benelux B.V., Evert van de Beekstraat 310, 1118 CX Schiphol, Netherlands (for the Netherlands) or Samsung Electronics Belgium, Diegem (1831) Airport Plaza, Geneva Building, Leonardo Da Vincilaan 19, Belgium (for Belgium and Luxembourg). If it concerns an electronic identity card, a printout of the chip's content or an official certificate of residence is also required. The Participant can read the full Samsung privacy policy at www.samsung.com/nl/info/privacy.html for the Netherlands or at http://www.samsung.com/be/info/privacy.html (NL) or http://www.samsung.com/be_fr/info/privacy.html (FR) for Belgium. If a Participant submits a request to delete their personal data, their participation in the Promotion will expire, and the Participant will no longer be eligible for the Benefit.

Article 8 - Complaints

1. For questions, comments, or complaints about the Promotion, anyone can contact Samsung's customer service via the address and phone number as stated in the Special Terms and Conditions. Customer service is also reachable via phone number 088-9090100 (Netherlands), 02 201 2418 (Belgium), or 26 10 37 10 (Luxembourg).
2. Samsung is not obliged to engage in any correspondence regarding exclusions from participation, removal of Participation Material, or the outcome of a Promotion, as referred to in the Terms and Conditions.
3. The absence of a response from Samsung to a message, email, or letter from the Participant cannot under any circumstances be considered as agreement with the content of that message, email, or letter.

Article 9 - Final Provisions

1. For Promotions in the Netherlands that contain an element of chance, the Dutch Code of Conduct for Promotional Games of Chance applies to these Terms and Conditions and the Promotion, and Samsung acts in accordance with this Code of Conduct.
2. Samsung reserves the right to cancel, interrupt, or modify the Promotion, the Terms and Conditions, and/or the Benefit at its sole discretion and without prior notice or statement of reasons if circumstances require it, without being liable for any compensation to the Participants.
3. The content of the Terms and Conditions and the Special Terms and Conditions is subject to typographical errors and interpretation. No rights can be derived from typographical errors and mistakes by Samsung.
4. The law of the Promotion Area as determined in the Special Terms and Conditions applies to these Terms and Conditions and the Special Terms and Conditions. If the Promotion Area includes multiple countries, the law of the Participant's place of residence shall apply, namely: Belgium, the Netherlands, or the Grand Duchy of Luxembourg.
5. For Participants from the Netherlands, the court of Amsterdam has jurisdiction to hear any disputes between Samsung and the Participant, but not before the parties have consulted each other. For Participants from Belgium, the court of Antwerp has jurisdiction, and for participants from the Grand Duchy of Luxembourg, the court of Luxembourg (City) has jurisdiction to hear any disputes between Samsung and the Participant. However, the Participant and Samsung undertake to consult each other prior to any potential proceedings and to attempt to reach an amicable solution.