Instructions for EATON models including: Power Xpert Gateway Minislot PXGMS UPS Card
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DocumentDocumentEaton® Power Xpert® Gateway Minislot (PXGMS) UPS Card Quick Start Instructions Ethernet 10/100 Status DHCP EMP + - CMN 100 Act Ident Power TX RX Restart PXGMS UPS Setup Package Contents l Power Xpert Gateway Minislot (PXGMS) UPS Card l USB Cable l Quick Start Instructions p/n: P-164000208 Revision 06 Help Desk Numbers United States Canada All Other Countries Web Site 1-800-356-5737 or 1-800-843-9433 1-800-461-9166 ext 260 Call your local service representative www.eaton.com/pxgms NOTE On the Web site opening page, click Support and select the Customer Service link for more information. Eaton reserves the right to change specifications without prior notice. Eaton®, Power Xpert®, and PredictPulseTM are registered trademarks of Eaton or its subsidiaries and affiliates. Google Chrome is a trademark of Google Inc. Linux is a registered trademark of Linus Torvalds. Microsoft, Internet Explorer, and Windows are registered trademarks of Microsoft Corporation in the United States and in other countries. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. All other trademarks are property of their respective companies. ©Copyright 2021 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton. Table of Contents Eaton Power Xpert Gateway Minislot (PXGMS) UPS Card Quick Start Instructions ................................................ 1 Installation Checklist ........................................................................................................................................ 1 Install the Card ................................................................................................................................................ 2 Connect the Card to the Computer ...................................................................................................................... 4 Install the USB Driver Software .......................................................................................................................... 6 Obtain a DHCP-Assigned IP Address ................................................................................................................... 8 Assign an IP Address Manually......................................................................................................................... 11 Enable Browser Compatibility Mode .................................................................................................................. 13 Register a PredictPulse Subscription.................................................................................................................. 14 Verifying and Updating the Firmware Revision.................................................................................................. 14 Configuring the Connectivity Card for PredictPulse ............................................................................................ 16 PredictPulse Remote Monitoring Activation Completion Checklist ........................................................................... 20 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 iii Table of Contents iv Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Eaton Power Xpert Gateway Minislot (PXGMS) UPS Card Quick Start Instructions Installation Checklist 1. Verify that the following items are available: o Power Xpert Gateway Minislot (PXGMS) UPS Card package contents (card, cable, Quick Start Instructions) o Phillips® screwdriver o Available USB port on a computer running Microsoft® Windows® o Web browser (Microsoft Internet Explorer® version 11.0 and higher, Mozilla® Firefox®, or Google ChromeTM are recommended) 2. If you are going to use Dynamic Host Configuration Protocol (DHCP), provide your local network administrator with the card's MAC address. The MAC address is located on either the shipping box label or the label on this card. o MAC Address _______________________________________________ 3. If you are not going to use DHCP to provide any of the settings listed below, contact your local network administrator for the settings. In the table below, check the DHCP check box or enter the values for manual configuration. This data is referenced later in the procedure. Item DHCP* Manual Configuration IPv4 o Card IP Address: _______________________________ Netmask: _____________________________________ Gateway: _____________________________________ DNS Name Servers o Name Server #1:________________________________ Name Server #2:________________________________ Name Server #3:________________________________ DNS Domain o Domain:_________________________________________ * The network administrator normally sets up the DHCP server to provide a static IP address each time the card makes a DHCP request. 4. If you need e-mail functionality, obtain the SMTP mail server's IP address or host name. If using the SMTP host name, verify that you also have the Name Server IP address (see Step 3). o SMTP (mail server) IP Address or Host Name __________________________________________________________________________________ Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 1 Install the Card Install the Card NOTE The hot-swappable PXGMS card can be installed without turning off the UPS or disconnecting the load. NOTE If your UPS is a 93PM, there may be a metal strip that prevents you from installing the PXGMS card. If so, locate the metal strip bolted to the top of the UPS. Remove the three bolts that attach the metal strip. Then, follow the procedure to install the PXGMS card. To install the PXGMS card: 1. On the PXGMS card, verify that all six DIP switches are in the OFF position (see Figure 1). Figure 1. Verify DIP Switches are OFF ON OFF 12 34 5 6 Ethernet 10/100 SDtHatCuPs EMP 100 Act PIdoewnetr + - CMN PXGMS UPS Restart TX RX Setup 2. If not already done, record the MAC address from either the shipping box label or the label on this card for future reference (see the Installation Checklist section). 3. Remove the mini-slot cover from the UPS. Retain the screws. NOTE If another card is already installed with an attached communication cable, disconnect the cable and then remove the card. 4. To prevent electrostatic discharge (ESD), place one hand on a metal surface, such as the UPS rear panel. 5. Slide the card into the open slot and secure it with the screws removed in Step 3 (see Figure 2). 2 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Figure 2. Secure the PXGMS Card Install the Card Setup TX RX Restart + - CMN PXGMS UPS EMP Power Act Ident Status DHCP 10/100 Ethernet 100 6. From your laptop, go to www.eaton.com/pxgms. 7. On the Resources tab, scroll down and expand the Software, firmware, and applications section to download the Power Xpert Gateway USB Signed Windows Device Driver. 8. Save the driver configuration file (eaton-pxgms-firmware.zip) to the C: drive using the default location or a folder you select. Note the path of the downloaded file on your computer. NOTE Do not download the file to your desktop. Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 3 Connect the Card to the Computer Connect the Card to the Computer To connect the card to the computer: 1. Plug the small connector at the end of the supplied USB configuration cable into the setup port on the card (see Figure 3). Figure 3. Install the USB Cable Setup TX RX Restart + - CMN PXGMS UPS EMP Power Act Ident Status DHCP 10/100 Ethernet 100 2. Plug the other end of the USB cable into the USB port on the computer. The Windows operating system detects new hardware. NOTE If a message indicates that the device driver software was not successfully installed, click Ignore. NOTE You may see a pop-up message window that shows "Found new hardware." This indicates that the hardware installed successfully. 3. Connect an active Ethernet cable (not supplied) to the Ethernet 10/100 connector on the PXGMS card (see Figure 4). 4 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Figure 4. Install the Ethernet Cable Connect the Card to the Computer Setup TX RX Restart + - CMN PXGMS UPS EMP Power Act Ident Status DHCP 10/100 Ethernet 100 4. Wait for the power light and status light on the installed card to illuminate. This takes about two minutes. 5. Open a Web browser and type the default IP address (https://169.254.0.101 for firmware 2.6.0 or later, http://192.168.200.101 for earlier firmware versions). 6. Did the Power Xpert Gateway software open to the PXGMS page? · If yes, the driver has already been installed automatically. Either verify the IP address assigned through DHCP or manually enter a static (fixed) IP address for the card's network connection: a. To verify the DHCP-assigned IP address, go to Step 12 of the Obtain a DHCP-Assigned IP Address section. b. To manually enter a fixed IP address, go to Assign an IP Address Manually. · If no, the driver has not been installed. Go to the Install the USB Driver Software section to confirm that you have the most current USB Driver software. If not, install or update the USB Driver software. Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 5 Install the USB Driver Software Install the USB Driver Software The steps you use to install the driver software depend on your operating system (OS). This procedure provides instructions for installing driver software on a Windows OS. NOTE You can use either the Device Manager path or the Devices and Printers path to browse for the driver software and install it. This procedure uses the Device Manager. To install the driver from the Device Manager: 1. Click Start in the Start bar. Type Device in the search box. 2. Select Device Manager from the list above the search box. The Device Manager displays (see Figure 5). Figure 5. Device Manager 3. Expand the Network adapters and Ports (COM & LPT) sections as shown in Figure 5. · Look for a USB Serial Device with a COM port designation (COM4 in the example shown in Figure 5) · Unplug the USB connection to the card to verify the correct COM device in the Device Manager 4. Right-click the USB Serial Device (COM#) to display the menu and select Update Driver Software. · If a pop-up message displays, "The best driver is already installed," click Close and go to Step 10. · Otherwise, go to Step 5. 5. Select Browse my computer for driver software (see Figure 6). Click Next. The next page displays. 6 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Install the USB Driver Software Figure 6. Update Driver Software Window Search Method 6. Click Browse. A "Browse for Folder" dialog displays. Select the folder that contains drivers for your hardware. Click OK. A "Browse for driver software on your computer" page displays. 7. The path to the powerxpert.inf file displays in the Search for driver software in this location box. Click Browse and navigate to the powerxpert.inf file you already downloaded. Select the file and click Next (see Figure 7). · If a pop-up message displays, "The best driver is already installed," click Close and go to Step 10. · Otherwise, the software begins to install. Figure 7. Update Driver Software Window Browse for Driver Software 8. When the driver software is updated successfully, the message "Windows has successfully updated your driver software" displays (see Figure 8). Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 7 Obtain a DHCP-Assigned IP Address Figure 8. Update Driver Software Window Update Successful 9. Click Close. 10. Either obtain the DHCP-assigned IP address or manually enter a fixed IP address: · To obtain the IP address assigned through DHCP, continue to the Obtain a DHCP-Assigned IP Address section. · To manually enter a static (fixed) IP address for the card's network connection, go to the Assign an IP Address Manually section. NOTE By default, the PXGMS card requests an IP address through DHCP when connected to a network. Obtain a DHCP-Assigned IP Address NOTE If connecting PredictPulse via an Eaton wireless modem, refer to the document Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card rather than this section. To obtain the IP address through DHCP: 1. Ensure the PXGMS card is still connected to the computer over the USB cable. Also ensure that the network cable is connected from the PXGMS card Ethernet port to the network connection. 2. If your Web browser already open to the default IP address, go to step 3. Otherwise, perform the following: a. Open your Web browser. b. Enter: https://169.254.0.101 for firmware 2.6.0 or later, http://192.168.200.101 for earlier firmware versions. c. Log on as administrator. · For firmware 2.6.5 and higher the username is "admin" and the default password is the card's MAC address (case sensitive with no colons). For example: Card's MAC address: 00:E0:D8:FF:C0:C4 Administrator name: admin Password: 00E0D8FFC0C4 8 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Obtain a DHCP-Assigned IP Address · For firmware versions older than 2.6.5 the default username and password is "admin". The PXGMS card Web page displays. NOTE If the system is unresponsive and you cannot make any selections, the browser may be running in compatibility mode. To disable compatibility mode, go to the Enable Browser Compatibility Mode section. 3. Select Network from the Configuration menu. The Network page displays (see Figure 9). Figure 9. PXGMS Card Network Page 4. Under IPv4, the Automatic Configuration: DHCP Enabled setting checkbox should be enabled by default. Make sure the checkbox is checked (enabled) before continuing. 5. Scroll down to Name Service and expand the selection to update the next two DHCP settings (see Figure 10): · Check the checkbox (enable) for Use DHCP (when enabled) to get name services. · Check the checkbox (enable) for Use DHCP (when enabled) to get domain name. 6. Click Apply. Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 9 Obtain a DHCP-Assigned IP Address Figure 10. Name Services Settings 7. Select Yes for the message, "Do you want to save the Network Configuration?" 8. Wait for approximately two minutes for the card to reboot. Initially, all lights will be lit. You will know the card has finished rebooting when only the top light (Status) and the bottom light (Power) remain lit. 9. Open a browser and enter the default IP address (https://169.254.0.101 for firmware 2.6.0 or later, http://192.168.200.101 for earlier firmware versions). 10. When prompted, log on as administrator: · For firmware 2.6.5 and higher the username is "admin" and the default password is the card's MAC address (case sensitive with no colons). For example: Card's MAC address: 00:E0:D8:FF:C0:C4 Administrator name: admin Password: 00E0D8FFC0C4 · For firmware versions older than 2.6.5 the default username and password is "admin". The PXGMS card Web page displays. 11. Click Network in the menu list. 12. Does the DHCP-assigned IP address display? · If yes, uncheck (disable) the DHCP Enabled box and select Apply. 10 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Assign an IP Address Manually NOTE At this point, the DHCP address is saved as a static IP address. · If no, go to the Assign an IP Address Manually section to manually obtain a static IP address for the PXGMS card. NOTE For detailed information, refer to the Eaton Power Xpert Gateway Minislot PXGMS UPS Card User's Guide. Assign an IP Address Manually NOTE If connecting PredictPulse via an Eaton wireless modem, refer to the document Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card rather than this section. To manually enter a static (fixed) IP address for the card: 1. Ensure the PXGMS card is still connected over the USB cable and the network cable is connected from the PXGMS card Ethernet port to the network connection. 2. If your Web browser already open, go to step 3. Otherwise, perform the following: a. Open your Web browser. b. Enter: https://169.254.0.101 for firmware 2.6.0 or later, http://192.168.200.101 for earlier firmware versions. c. Log on as administrator. · For firmware 2.6.5 and higher the username is "admin" and the default password is the card's MAC address (case sensitive with no colons). For example: Card's MAC address: 00:E0:D8:FF:C0:C4 Administrator name: admin Password: 00E0D8FFC0C4 · For firmware versions older than 2.6.5 the default username and password is "admin". The PXGMS card Web page displays. 3. Select Network from the Configuration menu. The Network page displays (see Figure 11). Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 11 Assign an IP Address Manually Figure 11. Disable DHCP Setting 4. Uncheck the DHCP Enabled checkbox to disable DHCP and allow you to manually configure the IP address (see Figure 11). 5. Refer to the Installation Checklist section. Enter the IP address, Netmask, and Gateway addresses in the IPv4 > Manual Configuration section. 6. Click Apply, then click OK to confirm. 7. Optional: If you are using a host name, or host names, for controlling access to the card: · Type the server IP address in the Name Server box. (Up to three IP addresses can be entered.) · Click Apply. Click OK to confirm. 8. Open a browser and enter the fixed (static) IP address. 9. Log on as administrator: · For firmware 2.6.5 and higher the username is "admin" and the default password is the card's MAC address (case sensitive with no colons). For example: Card's MAC address: 00:E0:D8:FF:C0:C4 12 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Enable Browser Compatibility Mode Administrator name: admin Password: 00E0D8FFC0C4 · For firmware versions older than 2.6.5 the default username and password is "admin". When the PXGMS card Web page displays, you know the fixed IP Address is working. NOTE For detailed information, refer to the Eaton Power Xpert Gateway Minislot PXGMS UPS Card User's Guide. Enable Browser Compatibility Mode Browser compatibility allows Web pages designed for older versions to display properly. If data does not display properly on your PXGMS card Web page, the browser compatibility mode should be enabled. To enable the compatibility mode: 1. Open your Web browser. 2. In the Menu bar select Tools > Compatibility View Settings. The Compatibility View Settings window displays (see Figure 12). Figure 12. Compatibility View Settings Window 3. Under "Add this website:" type the IP address of the PXGMS card and click Add. NOTE Close and re-open your browser so that the changes take effect. Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 13 Register a PredictPulse Subscription Register a PredictPulse Subscription PredictPulseTM is a remote monitoring and management subscription service that collects and analyzes data from connected power infrastructure devices, providing Eaton with the insight needed to make recommendations and take action on your behalf. This service has limited availability outside of the United States. For more information go to www.eaton.com/PredictPulse or contact your Eaton service representative. Login to or create your https://PredictPulseapp.eaton.com account. NOTE Refer to the Eaton PredictPulse Quick Start Guide for more information. Verifying and Updating the Firmware Revision To register an installed PXGMS card for PredictPulse: 1. Verify the firmware loaded onto your connectivity card is current. Open a browser and navigate to the connectivity card's IP address. 2. Scroll down on the Configuration menu, located in the bottom left, and click Firmware (see Figure 13). Figure 13. Configuration Page 3. The current network card firmware revision displays (see Figure 14). 14 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Figure 14. Current Firmware Version Register a PredictPulse Subscription 4. Open another browser page and navigate to www.eaton.com/networkconnectivity. 5. Scroll down and select your appropriate connectivity card. 6. Select Resources in the gray banner (see Figure 15). Figure 15. Resources Selection 7. Scroll down and expand the Software, firmware, and applications section. 8. Select the firmware and change history file. 9. Choose to Save the file. 10. When the file finishes downloading, navigate to your Downloads folder. 11. Right click the file and select Extract All. 12. Extract the files to your preferred destination. 13. Verify if the current revision is greater than that loaded onto your connectivity card. 14. If a firmware update is needed, proceed with the following steps, otherwise skip to the Configuring the Connectivity Card for PredictPulse section. NOTE Before updating the firmware, be sure to follow the password behavior and upgrade instructions found in the downloaded firmware file. Upgrading to the latest firmware may change the card's password, and a two step upgrade may be necessary if the card is currently below a certain revision. 15. Select Reboot the network card when complete (see Figure 16). Figure 16. Firmware Reboot Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 15 Register a PredictPulse Subscription 16. Upload the .rom file to your connectivity card. The update can take up to 15 minutes. If the page does not automatically refresh after 15 minutes, manually refresh the page. NOTE If an error message is received after attempting the upgrade, reboot the card before attempting the upgrade again; see Step 9 of the Configuring the Connectivity Card for PredictPulse section for reboot instructions. Configuring the Connectivity Card for PredictPulse To configure the Connectivity Card: 1. Select E-Mail from the Configuration menu (bottom left). The E-Mail page displays (see Figure 17). Figure 17. PredictPulse Configuration E-Mail 2. Verify that the SMTP server IP/hostname name is correct. Note that mail.etn.com shown in Figure 18 is only an example; the site SMTP server IP/hostname should be used (for the wireless modem/router use mail.eaton.com). 3. Click Test SMTP server connection. A new browser window or tab opens displaying the test results (see Figure 18). At the bottom of the results, verify "Email successfully sent..." is displayed, then close the window or tab. Figure 18. E-mail Connection Test If the results are unsuccessful, verify the Network settings from the Configuration menu. 16 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Register a PredictPulse Subscription 4. In the Recipient Settings section of the E-Mail page, verify that the checkboxes for recipient monitor@v2.pwmonitor.com are setup as shown in Figure 17. If not, add this recipient and setup as shown. If using an Eaton Wireless Modem, ensure no non-Eaton addresses are listed. Click Apply after making any changes. Set the Days between periodic status emails to 1 and enter a time of the day in the appropriate boxes. 5. Click Configure below the SMTP server IP/hostname to display the E-Mail Event Trigger Configuration page (see Figure 19). Verify that some or all alarms are checked. At least one alarm must be selected for PredictPulse to receive all pertinent data. Scroll to the bottom of the page and click Apply after making any changes. Figure 19. E-Mail Event Trigger Configuration 6. Click Test Event Email at the top of the page to send a test e-mail to all recipients in the recipient list. A progress message will appear. Each recipient should receive a test email within one to two minutes. If no test email is received, verify the Network settings from the Configuration menu and/or verify external relay is enabled for the card's IP. 7. Navigate to the Date/Time page from the Configuration menu (see Figure 20). a. If an NTP server is available, verify Synchronize with NTP server(s) is checked, then enter the time server name or IP address. b. If no time server is available, but the connectivity card has internet access, use one of the public time servers from pool.ntp.org. c. If using the wireless modem provided by Eaton, use 192.168.1.1 for the NTP server IP address #1. (Ensure the modem is configured for NTP.) d. If an NTP server is not available or the correct time is not displayed in the black banner at the top of the card GUI within two minutes of setting the NTP, choose Set date/time from PC clock. e. Ensure the correct time zone under Time zone for logs, email, and connected device is selected. f. Click Apply after making any changes. Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 17 Register a PredictPulse Subscription Figure 20. Date/Time Selection 8. Run the PredictPulse Activation wizard from your https://PredictPulseapp.eaton.com account. NOTE Refer to the Eaton PredictPulse Quick Start Guide for more information. NOTE The registration process to activate the unit for PredictPulse may take 15 minutes or more. To ensure the PredictPulse activation was successful, call the Eaton Software and Connectivity team at 800-843-9433, option 2, option 5 for assistance. 9. If any changes were made to the connectivity card after activating PredictPulse, reset the card by clicking Reboot Now at the bottom of the Network page (see Figure 21). The card will take two to three minutes to reboot. 18 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 Figure 21. Reboot Selection Register a PredictPulse Subscription NOTE If any assistance is needed to perform the actions listed above, the Eaton Software and Connectivity team can remotely walk you through this process. The Connectivity team can be reached Monday-Friday, 8am-6pm est at 800-843-9433, option 2, option 5. Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 19 PredictPulse Remote Monitoring Activation Completion Checklist PredictPulse Remote Monitoring Activation Completion Checklist · https://PredictPulseapp.eaton.com account enrollment complete · PredictPulse compatible network connectivity card installed · Connectivity card upgraded to latest firmware · Connectivity card configured for PredictPulse · Environmental Monitoring Probe connected · PredictPulse activation wizard run from https://PredictPulseapp.eaton.com account · Call placed to Eaton Software and Connectivity team, 800-843-9433, option 2, option 5 to confirm portal activation and communication receipt Modem Use Only · Universal Accessory Power kit installed (if no UPS protected outlet is available for the modem and/or network switch to plug into. Must be installed by an Eaton technician, contact your Eaton service representative for a quote) · Network switch installed (if multiple UPS are connected to the same modem) (see page two of Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card) · Modem NTP configured (see page six of Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card) · PredictPulse activation wizard run from modem connection (see page nine of Connecting a NetComm Wireless NTC-140W Series Router to an Eaton Network Card) 20 Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 PredictPulse Remote Monitoring Activation Completion Checklist Eaton PXGMS Card Quick Start Instructions P-164000208--Rev 06 21 P-16400020806 P-164000208 06PDFlib PDI 9.0.7p3 (C /Win64)