GoodWe Extended 10-Year Battery Warranty (South America Market)

GoodWe Technologies Co., Ltd. (“GOODWE”) warrants that, subject to exclusions and limitations, the GOODWE battery has a manufacturer's warranty that includes:

1. 5-Year Product Warranty: GOODWE guarantees that the electronic components hardware, casing (including battery cover, micro-breaker, and BMS PCBA) will be free from defects caused by improper workmanship or defective materials.
2. 10-Year Performance Warranty: GOODWE guarantees that for ten (10) years, the battery system will maintain seventy percent (70%) of the Usable Energy or deliver the Accumulated Minimum Energy, calculated from the installation date or six months after the battery's manufacturing date, whichever occurs first.

Promotional Warranty Event

GOODWE announces that the product warranty for Lynx U G3, Lynx A G3, Lynx C, Lynx D, Lynx U G2, Lynx U G1, Lynx FH-US, Lynx F G2, and BAT 50 models will be extended from 5 to 10 years, provided all the following conditions are met simultaneously:

1. The battery must operate with a GOODWE inverter.
2. Lynx U G3, Lynx A G3, Lynx C, Lynx D, Lynx U, Lynx FH-US, Lynx F G2, and BAT 50 series must have been first operated after January 1, 2024.
3. The inverter must be connected to the GOODWE SEMS portal and successfully transmit data.
4. The inverter and battery must be installed in one of the following South American countries: Brazil, Colombia, Chile, Argentina, Peru, Uruguay, Paraguay, Ecuador, Bolivia, or Venezuela.
5. The battery must have been produced after January 1, 2024.
6. The serial numbers of the inverter and batteries must be registered at: https://sam-warranty.semsportal.com/#/

Warranty Conditions

1. The defect must occur within the battery system's warranty period.
2. Failures or alerts causing abnormal operation must be reported within two weeks, as described in “HOW TO CLAIM THE LIMITED GOODWE WARRANTY”.
3. Installation must be performed by a trained professional or authorized installer.
4. The end-user must operate the system according to the User Manual and Installation Guide.
5. The end-user must provide the original proof of purchase.
6. For other exclusions and limitations, refer to the terms of the GOODWE Limited Warranty.

How to Claim the Limited GoodWe Warranty

If the claimant wishes to activate the warranty, they must contact the local distributor where the battery system was purchased or the installer who performed the installation. If no attention is received or if unsatisfied, the claimant can register a case and request assistance directly through: https://goodwetechnology.zendesk.com/hc/en-gb

To provide friendly and timely service, GOODWE collaborates with many distributors and installers worldwide. Please consider them as the default service channel for GOODWE warranty requests. GOODWE will provide support and audit these service channels to ensure quality customer care.

Please have the following information ready:

1. Claimant's contact details: name, company, phone, email, and shipping address.
2. Defective product information: model, serial number, installation date, and failure date. Claims must be made within 90 days of failure; otherwise, GOODWE will assume the customer waives their warranty rights.
3. Installation information: brand, model, and quantity of photovoltaic modules.
4. Error message displayed in the app (if applicable) and other error details.
5. Description of actions taken before the failure and information on previous claims (if any).

GOODWE may schedule an on-site technical inspection. The claimant is responsible for allowing access, scheduling, and ensuring the technician's safety.

Corrective Actions

If a warranty-covered defect is confirmed, GOODWE may, at its sole discretion:

1. Correct the failure by reconfiguring or updating the software.
2. Repair the system by replacing parts.
3. Replace the system with a new or refurbished unit with equivalent or superior functionality. The remaining warranty will transfer to the new equipment and, if less than 6 months, will be extended by that period.
4. If the issue is due to incorrect installation, GOODWE may ask the installer to correct the installation before performing any repair or replacement. GOODWE reserves the right to charge a handling fee if the system is not covered by the warranty. Replaced parts become GOODWE's property.
5. All battery system parts replaced by GOODWE will become GOODWE's property. If the battery system is determined not to be covered by this Limited Warranty, GOODWE reserves the right to charge a handling fee.

What Is and Is Not Covered

Unless specifically agreed, the warranty covers only the cost of materials necessary to restore the equipment's functionality. Shipping costs may be covered in some regions. In standard cases, only the shipping of the replacement unit is covered. The customer is responsible for any additional costs. If the defective unit is not returned within 4 weeks, or if no defect is found, GOODWE will issue an invoice for the replacement equipment.

The claimant must cover any additional costs or costs incurred by using another transportation method. In some cases, the claimant must arrange for the return of the allegedly defective battery system to GOODWE and coordinate the shipping schedule with GOODWE in advance.

Since battery systems must be packaged in suitable conditions, GOODWE suggests using packaging material of the same size as the original package at the time of purchase.

If the allegedly defective battery system is not returned within 4 weeks of the claimant receiving the replacement unit, or if no damage is found after inspecting the returned battery system, GOODWE will issue an invoice to the claimant for the replacement unit, plus shipping and associated service charges.

Warranty Exclusions

Situations not covered by the warranty include:

1. Normal wear and tear (including, without limitation, battery wear).
2. Any defect occurring after the limited warranty period expires (except for additional warranty extension agreements).
3. Failures or damage caused by improper installation or operation, maintenance performed contrary to GOODWE's instructions by an unauthorized installer, unauthorized wiring, or use with defective or incompatible devices. Any modification to the installation not performed according to the Installation Guide. Use that does not comply with safety regulations (VDE, IEC, etc.). Damage or defects caused by misuse, abuse, or neglect by the End-User, not conforming to the User Manual.
4. Intentional damage.
5. Disassembly, repair, or modifications performed by third parties not authorized by GOODWE. Product modifications, design changes, or replacement of parts not approved by GOODWE.
6. Failures or damage due to unforeseeable factors, man-made or force majeure, including, but not limited to, storms, floods, power surges, pests, improper handling, misuse, negligence, fire, water, lightning, or other natural factors.
7. Vandalism, engravings, labels, irreversible marking, contamination, or theft.
8. Failures or damage caused by factors unrelated to the battery system's quality issues.
9. Any rust on the device caused by severe environmental conditions. Failures or damage caused by exposure to marine/saltwater regions or other aggressive atmospheres without written confirmation/approval from GOODWE before installation.
10. Damage during transport or overheating due to improper use.
11. Illegible, altered (without GOODWE's authorization), or missing serial number.
12. Defects caused by changes in local or regional legislation.
13. Failures not reported within 90 days of their occurrence.
14. Warranty seal tampered with without GOODWE's authorization.
15. RMA form not completed within 60 days of its submission by GOODWE.
16. Battery not charged according to the equipment manual's instructions.
17. Battery stored without maintenance for more than 6 months.
18. Accidents during transport, such as vehicle falls or rollovers.

Out-of-Warranty Cases

Any defect occurring after the warranty period ends, or occurring within the warranty period but listed in the above exclusions, will be considered out-of-warranty by GOODWE. For all out-of-warranty cases, GOODWE may charge fees for on-site visits, parts, labor, and shipping to the customer, including any or all of the following:

1. On-site service fee: travel cost and technician's time to perform on-site service, and labor cost to repair, maintain, install (hardware or software), and verify the defective product.
2. Parts/materials fee: cost of replacement parts/materials (including any applicable shipping/administration fees).
3. Logistics fee: cost of delivery and other expenses incurred when defective products are shipped from the user to GOODWE and/or repaired products are shipped from GOODWE to the user.

Geographic Scope

The terms and conditions of this limited warranty apply only to devices originally purchased through GOODWE authorized channels and installed at the defined destination within the South American market, unless specific terms are agreed upon between GOODWE and the direct buyer. For units sold in one country/region but installed in another, the warranty will be void unless GOODWE has granted written confirmation or approval prior to installation.

Limitation of GoodWe's Liability

This limited warranty applies to the battery system sold and installed after January 1, 2024. It constitutes the end-user's sole and exclusive remedy against GOODWE, as well as GOODWE's sole and exclusive liability concerning defects in the battery system.

This limited warranty **replaces all other warranties and liabilities of GOODWE, whether oral, written, statutory (non-mandatory), contractual, tortious, or otherwise, including, but not limited to, to the extent permitted by applicable law, any implied condition, warranty, or term as to satisfactory quality or fitness for a particular purpose.**

However, this limited warranty does not exclude or limit any of your statutory rights (statutory) under applicable national laws.

To the extent permitted by applicable law(s), GOODWE assumes no liability for loss, damage, or corruption of data, for any loss of profits, loss of use of the battery systems or their functionality, loss of business, loss of contracts, loss of anticipated revenue or savings, increased costs or expenses, nor for any indirect, consequential, special, or punitive damages or losses.

To the extent permitted by applicable law, GOODWE's liability shall be limited to the purchase price of the battery system. The foregoing limitations shall not apply in case of gross negligence or willful misconduct by GOODWE, nor in case of death or personal injury resulting from proven negligence by GOODWE.

*The manufacturer's warranty is a basic warranty promise that GOODWE offers to end-users. In some countries or regions, end-users may receive an additional warranty promise (which must be at least equivalent to the manufacturer's warranty), which is provided by the local GOODWE distributor. In case of claims related to this, they should be directed to the local distributor.

Please note that this GOODWE limited warranty statement may not be the most current version. Always consult the updated version on the GOODWE global website: https://en.goodwe.com/warranty.asp