Bosch Home Appliances Warranty Terms and Conditions

General Terms and Conditions

1. Customers are responsible for registering their warranty with the Customer Care Team via hotline or the MyBosch website. Applicable website: https://www.bosch-home.com.my/mybosch.

   Customer Service Hotline: Tel: +603 7950 9338

   Operating Hours: Monday to Friday: 9:00 am to 6:00 pm, Saturday: 9:00 am to 1:00 pm (closed on Sundays and Public Holidays).

2. This warranty is valid only for Products purchased and operated in Malaysia. Warranty is void if the Product is shipped and operated outside Malaysia.

3. To claim warranty, proof of purchase (receipt or tax invoice) and/or warranty card must be provided. If proof of purchase is lost or does not show the purchase/delivery date, the manufacturing date (from serial number) may be used as the purchase date.

4. Warranty applies only to Products sold by BSH Home Appliances Sdn. Bhd. or its authorized dealers/distributors/retailers/e-commerce platforms in Malaysia. Service must be performed by BSH, its authorized service centers, or authorized independent service providers in Malaysia.

5. Warranty does not cover Products provided for housing development projects.

6. Service personnel may charge extra or refuse service for installation/dismantling in inaccessible, dangerous, restricted, or hazardous areas, or locations with chemical fumes or connection issues not caused by the Product.

7. The Product is intended for domestic/household use only and is warranted against manufacturing defects. The warranty period commences from the date of purchase or delivery, whichever is later. The warranty periods are:

   • Twenty-four (24) months from the date of purchase.
   • One hundred and twenty (120) months from the date of purchase against rust through of the inner tubs of dishwashers.
   • One hundred and twenty (120) months from the date of purchase for the motors of washing machines (EcoSilence Drive).
   • Sixty (60) months from the date of purchase for compressors of sealed refrigerating systems.

8. BSH reserves the right to repair with new or reconditioned parts or replace the Product if not repairable. Replacement may be new, reconditioned, or refurbished. BSH is not obligated to refund the difference in value. Payment may be required for replacement models with a price difference based on the latest recommended retail price. Replaced Product/parts become BSH property.

9. Repair, service, or replacement does not extend the original warranty period.

10. BSH is not liable for delays or failures in repair service due to causes beyond its control, including unavailability of components.

11. Small domestic appliances requiring repair must be delivered/sent to/collected from the customer service center at the customer's cost. Major domestic appliances will receive onsite service.

12. BSH's liability is limited to repairing/replacing defective Products. The warranty does not cover any losses or damages arising directly or indirectly from the Product.

13. Customers consent to the use of their personal information for product/service related purposes, including promotions and customer administration. Personal data may be shared with related corporations, business partners, service providers, or contractors in accordance with the Personal Data Protection Act 2010. Consent can be withdrawn by writing to data protection officers at sgr_v_dpo@bshg.com and/or bshpet.service@bshg.com.

14. Warranty claims are subject to verification by appointed service personnel. For assistance on warranty or expiry, contact the customer care team.

15. This warranty is governed by the laws of Malaysia.

Exclusion of Warranty

This warranty does not cover:

• (a) Damages, defects, or malfunctions due to dust, foreign objects, natural disasters (lightning, fire, flood), water/liquid substances, chemical/electrochemical effects, weather, humidity, environmental conditions, oxidation, extreme moisture, thermal exposure, sunlight, improper ventilation, transit damage, accidental drops, faulty batteries, civil unrest, accidents, pests (rats, ants, insects), or acts of God.
• (b) Negligence, misuse, mishandling, non-domestic use, lack of care, improper electrical supply, improper installation, incompatible connections, wrong voltage, unstable electricity, incompatible batteries, or failure to follow operating/assembly instructions or specifications.
• (c) Loss or damage due to burglary, theft, fire, or natural disasters.
• (d) Use of non-original or genuine spare parts, supplementary, or accessory parts, or parts modified by unauthorized third parties.
• (e) Ordinary wear and tear (scuffs, scratches, rust, corrosion, erosion, dents, gradual deterioration).
• (f) Failure to perform regular maintenance, inspection, cleaning, lubrication, or other upkeep instructions as per the operating manual.
• (g) Commercial use (multi-user organizations), public rental, use for profit, communal use in multi-family housing, hotels/hostels, restaurants, or laundry shops.
• (h) Charging gas, gas refill, cleaning, reconditioning, or lubrication services.
• (i) Loss of data, memory input, or settings during operation or service. Customers must back up their data before service.
• (j) Service call charges (labor, transport) where no defect is found, transportation costs, or manpower costs for installation, dismantling, re-installation, demonstration, or instruction.
• (k) Repairs or warranty service performed by unauthorized third parties.
• (l) Perishable and consumable items like food spoilage, vacuum cleaner belts/bags, filters, glass, plastic, light bulbs, care products, and accessories.
• (m) External parts and cosmetic parts (cabinets, frames, knobs, pipes).
• (n) Non-operating or cosmetic damage (paintwork, color, exterior appearance, glass, finish) and accessories, external cables, cords, or add-on options.
• (o) Batteries (including non-rechargeable and rechargeable) unless specified otherwise on the warranty card.
• (p) Mismatched model and serial numbers between the warranty card and the Product.
• (q) Tampered, defaced, altered, deleted, crossed out, or destroyed warranty cards (except for online registration).
• (r) Charges for Product on loan during repair, shipping, damage, express service, transportation, removal, installation, or re-installation, if applicable.
• (s) Products sold "as-is-where is", display Products, or "refurbished" Products.
• (t) Missing accessories or materials unless claimed within seven (7) days of purchase or delivery.
• (u) Direct, indirect, consequential, or incidental damages, including economic loss, loss of profits, goodwill, or liability for loss, damage, or injury to the customer, their property, or third parties arising from misuse or mishandling.