Manuals+

User Guide for elo models including: Touch Services Portal, Services Portal, Portal

Tina Stufft

Elo Touch Services Portal User Guide

Oct 2022 4 7. Select Region and Country from the drop down and enter the serial numbers for the product needing repaired or returned. IMPORTANT: Please double check the serial numbers are correct, it is very easy to

Services Portal - EloTouch.com


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Elo Touch Services Portal User Guide 
Elo Touch Services Portal User Guide

Welcome to the Elo Touch Services Portal! 1. Click here to log into the RMA Portal or type the following web address into a browser to begin: https://portal.elotouch.com/Services First, an account will need to be created before submitting a request for a repair or return. Click Register
2. Click Register New Account
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3. Fill in the fields and click Register
4. After clicking register, an email confirmation message will show on the screen and an email will be sent to the registered email account. Open the Elo email and click the link to confirm the email address is valid.
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5. Click Log In on the email confirmation page 6. Credentials will autopopulate, if not, manually enter them and click Log In
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7. Select Region and Country from the drop down and enter the serial numbers for the product(s) needing repaired or returned. IMPORTANT: Please double check the serial numbers are correct, it is very easy to mistype and may cause the wrong unit with a similar number to populate.
8. Complete the following: 1 - Choose from the drop-down menu the reason for return ­ Please select "Physical Damage" if the unit has any form of damage, even if other issues are present as well. The warranty coverage details will generate. If the unit is not covered under the warranty, or it is expired, the "Warranty Status Results" shows what the repair cost will be if you choose to still have it repaired. 2 - Click Create RMA for 1 product to continue with the RMA if the unit(s) are in warranty or if you would like to pay the fee to repair. Please double check the serial numbers are correct under "Serial Number" and fix any errors in the previous step.
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9. Enter the Shipping Address ­ This will be where the unit(s) currently are/where they will be returned to after the repairs are made.
10. Fill in the box "Reason For Repair" with as much detail as possible (up to 100 characters) to assist the technicians to find and fix the issue(s). After, click
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11. Confirm the address is correct and click Verify

12. Double check all the information is accurate and click bottom of the page.

at the

13. Check the box to agree to the "Terms and Conditions" and click "Agree & Checkout"

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14. If the unit is out in warranty, you will be directed to submit payment via PayPal before the order is complete.

This total will be pre-tax. The invoiced total will include tax, which will be higher than the amount above. Charges will occur when the unit is shipped back.

Please note: Tax-exempt customers will need to contact RMA Services with the RMA # and code for this to be applied to the order.

15. If the unit is in warranty, or payment has been submitted, this will complete the order. An email will be sent with a summary of the return and instructions.

Click the

button to print and review the return. The button will

change to

if this order was submitted

prior to logging into the account. Please take a moment and review this

information.

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If you encounter any problems with or have questions about your RMA, please

utilize the

button on the Portal or contact the RMA department

by email rma.services@elotouch.com.

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References