User Guide for DELL Technologies models including: WD25, K23A001, WD25 Laptop USB-C Docking Station, WD25, Laptop USB-C Docking Station, USB-C Docking Station, Docking Station
DELL WD25 Wired USB 3.2 Gen 2 (3.1 Gen 2) Type-C Black View PDF
DELL 210-BRMG
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DocumentDocumentDell Pro Dock WD25 Administrator Guide Regulatory Model: K23A Regulatory Type: K23A001 April 2025 Rev. A00 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Dell docking station firmware update........................................................................... 5 Updating the firmware....................................................................................................................................................... 5 Update on Disconnect (UoD)........................................................................................................................................... 8 Approximate firmware update duration........................................................................................................................10 Logging.................................................................................................................................................................................. 11 Error handling...................................................................................................................................................................... 11 Error handling conditions............................................................................................................................................ 11 Setting Package Version.................................................................................................................................................. 12 Commands for Automation..............................................................................................................................................13 Chapter 3: Dell Device Management Console................................................................................14 Chapter 4: Using Dell Command Update.......................................................................................15 Chapter 5: Dock Asset Management............................................................................................ 16 How to inventory Dell Pro Dock using Dell Command Monitor locally..................................................................16 How to inventory Dell Pro Dock using Dell Command | Monitor remotely.......................................................... 17 Chapter 6: Getting help and contacting Dell.................................................................................18 Contacting Dell................................................................................................................................................................... 18 Contents 3 1 Introduction This guide is for IT professionals and engineers to get more information about the following technical topics: Step-by-step stand-alone Dock Firmware Update (DFU) and driver update utilities. Using Dell Command | Update (DCU) for driver download. Dock asset management locally and remotely through Dell Command | Monitor (DCM) and System Center Configuration Manager (SCCM). 4 Introduction 2 Dell docking station firmware update About this task NOTE: Dell Docking stations are supported with select Dell computers. See the Dell Commercial Docking Compatibility Guide for the list of supported computers and recommended docking. Updating the firmware WD25 supports multi operating system firmware update for Windows/Linux/Chrome. Prerequisites 1. The following conditions must be met to update firmware: The computer must have > 10% charge capacity or connected to AC power. 2. Download the WD25 update tool Dell Firmware Update, go to Dell Support Site. Steps 1. Windows operating system: a. Connect the WD25 docking station to the computer. b. Start the WD25 update tool in administrative mode. c. Wait for all the information to be entered the various GUI panes. Figure 1. Wait for all information to be entered d. Update and Exit buttons appear in the bottom-right corner. Click the Update button. Dell docking station firmware update 5 Figure 2. Update and exit e. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom. Figure 3. Wait for all the component firmware update f. Update status is displayed above the payload information or in the Progress Details column. 6 Dell docking station firmware update Figure 4. The update status is displayed Table 1. Command-line options Command line /? or /h /s /f /forceit /l=<filename> /verflashexe /componentsvers /uod Notes Usage Silent Force update Skip power check Log file Display utility version Display current version of all dock firmware components Initiate Update on Disconnect 2. Linux operating system: This firmware update has both the update tool and binary assembled in a single package. If you have fwupd 2.0.7 or later, plug in your dock and use fwupdmgr or Gnome Software to check for updates from the Linux Vendor Firmware Service (LVFS). a. Download the WD25 Linux update tool (DellDockFirmwarePackage_WD25_SD25_Series_XX.YY.ZZ.bin). b. Open a terminal application. c. Modify the permissions on the binary to make it executable. # sudo chmod +x DellDockFirmwarePackage_WD25_SD25_Series_XX.YY.ZZ.bin d. Run the binary with the install argument to install updated firmware. # sudo ./DellDockFirmwarePackage_WD25_SD25_Series_XX.YY.ZZ.bin install. *Resolve any kernel dependency packages as needed. e. Unplug the type-C cable and plug it back to the computer after one minute. f. Check that the WD25 firmware has been upgraded properly. # sudo ./DellDockFirmwarePackage_WD25_SD25_Series_XX.YY.ZZ.bin get-devices 3. Chrome operating system: Dell docking station firmware update 7 a. WD25 firmware update will be distributed with the latest Chromebook operating system release. Go to Settings > About ChromeOS > Firmware updates. b. WD25 firmware version checking: chrome://system output in browser. Update on Disconnect (UoD) Download the Dell Pro dock WD25 dock driver and firmware update from Dell Support Site. Connect the dock to the computer and open the tool as administrator. 1. Wait for all the information to be entered in the various Graphical User Interface (GUI) panes. Figure 5. Wait for the information to load in WD25 Dock Firmware Update tool 2. Click the Settings icon which is displayed on the upper right corner. Enter /uod command and click Ok. Figure 6. Update and exit in WD25 Dock Firmware Update tool 8 Dell docking station firmware update 3. Update and Exit buttons are displayed in the upper-right corner. Click the Update button to initiate the updates. Figure 7. Wait for all the component firmware update in WD25 Dock Firmware Update tool 4. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom. The MST/USB Gen1/USB Gen2 firmware is updated. NOTE: Only EC supports the disconnect mode. Figure 8. The update status is displayed in WD25 Dock Firmware Update tool Dell docking station firmware update 9 Figure 9. The update status is displayed in WD25 Dock Firmware Update tool 5. Disconnect the dock from the computer. The EC starts the updating process, and the process is completed in around a minute. The power button LED of the docking station flashes three times to indicate the update is completed. 6. Connect the dock to the computer, and start the tool in administrative mode. The Dell Firmware Update Utility is completed. Figure 10. Wait for all the component firmware update in WD25 Dock Firmware Update tool Approximate firmware update duration About this task The firmware update time duration in the following table is from a measurement running Dock Firmware Utility A03 on a Latitude 5400 with Windows Operating System. These numbers are for reference only and can vary depending on multiple factors including existing firmware and/or devices attached. 10 Dell docking station firmware update Table 2. Approximate firmware update duration Firmware MST Gen2 Hub2 Gen1 Hub Gen2 Hub1 Dell Dock RMM Dell Dock EC Dell Dock PD Update duration (in seconds) 15 13 31 15 156 14 28 Logging About this task Dock utility logs to the default file (/s command-line option). Default log file is at CurrentDrive: \Dell\UpdatePackage\Log\exename.txt Optional logging can be done in any mode using /l=logfilename.txt Log message is useful for Debugging Service Component version information Error handling Error handling conditions About this task Table 3. Error handling conditions Error Condition Symptom/Scenario Message CLI options Power Check If there is no AC adapter or battery that is connected on the laptop. The AC adapter and battery must be plugged in before the dock Firmware can be updated. Press OK when they are both plugged in or CANCEL to quit. /forceit, power check is skipped. /s, error message is not displayed and log will have proper error messages. If the battery level is less than 10% on the laptop. The battery must be charged above 10% before the Dock Firmware can be updated. Press OK when the battery is charged or CANCEL to quit. Dock Detection Dock is not connected or detected. No dock attached. This firmware update utility only works with a single dock attached. /s, error message is not displayed, and the log has proper error messages. Multiple docks that are Too many docks are attached. connected to the computer. This update utility only works Dell docking station firmware update 11 Table 3. Error handling conditions (continued) Error Condition Symptom/Scenario Message CLI options Firmware update fails when a single dock is attached. Only connect a single dock and restart the update utility to download the latest version and update the driver. Then, rerun this utility. When one firmware component update fails, Firmware update failed the error message shows in the "Progress Details" field for this component. The utility continues to update other firmware. After complete firmware update for all components, show the error mess. /s, error message is not displayed, and the log has proper error messages. Automatic dock reboot after firmware update About this task The dock automatically reboots when one or more of the components are updated. NOTE: Dock reboots as part of the EC update or the tool sends a reboot command when EC is not updated and at least one of the components is updated. Setting Package Version About this task Package version is a 32-bit BCD format (the device saves them in reverse byte order). The tool reverses the bytes for the display purpose. The display format is WW.XX.YY.ZZ. Major, minor, and maintenance versions are represented as WW.XX.YY. The LSB in ZZ (or the MSB in 32-bit raw data) represents the status of the dock update. 01 - All components are updated and have a valid version. 00 - Some of the components are not updated. The package version is set before any of the components are updated. If the update fails on any of the components, the device reports 0 for LSB (invalid package version). Table 4. Dell Flash Update Utility Exit code and meaning Exit code 0 DUP spec description Success 1 General failure 2 Reboot required 3 Soft dependency Error 4 Hard dependency error 5 Hard qualification error 6 Rebooting the computer 7 Password validation error 8 Downgrade is not allowed 12 Dell docking station firmware update Table 4. Dell Flash Update Utility Exit code and meaning (continued) Exit code DUP spec description 9 Update pending 10 Unspecified error Commands for Automation About this task Run the tool with administrative privileges with the command-line options /s (silent) /l=filename.txt. The update is run in silent mode without GUI or use command-line options: /uod /l=filename.txt. The update runs and only completes when the dock Type-C cable is unplugged from the computer. Automation environment can capture the return code (DUP compliant) from the tool for verifying pass or fail status. The logfile (filename.txt) can be used for parsing the dock data and individual component update information. After the update, tool can run with /componentsvers /s /l=verfilename.txt. The command is run in the silent mode. Return code can be captured for pass or fail status (DUP compliant). Verfilename.txt contains the current component information. Dell docking station firmware update 13 3 Dell Device Management Console Overview NOTE: Dell Pro Dock WD25 can be managed via Dell Device Management Console only when it is connected to the PC. The Dell Device Management Console is a comprehensive, cloud-based tool that is designed to remotely manage Dell Pro docks, enhancing IT efficiency. It is hosted on a secure cloud infrastructure and provides IT administrators the ability to oversee and configure various Dell docking stations and related peripherals. To use the Dell Device Management Console, users must enable the management of Dell docking stations through offer entitlement. Features Key features of the Dell Device Management Console include centralized management of Dell Pro docks and other peripherals. Users can benefit from functionalities such as: Fleet summary Get an overview of all connected devices. Peripheral inventory Track all peripherals that are connected to the docking stations. Firmware updates Update the firmware of connected devices. Setting configurations Configure settings for docking stations and peripherals. Resources For detailed information about the Dell Device Management Console, see the DDMC Administrator Guide on Dell Support Site. 14 Dell Device Management Console 4 Using Dell Command Update Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver) are required to be installed before using the docking station for full functionality. Dell Technologies recommends updating the system BIOS, and graphics driver to the latest version before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally. Dell Technologies highly recommends the Dell Command Update to automate the installation of BIOS, firmware, driver, and critical updates specific to your computer and docking station. For more information about Dell Command Update, see Dell Command | Update. Using Dell Command Update 15 5 Dock Asset Management NOTE: You can manage dock inventory either directly through the Dell Device Management Console or through the computer using Dell Command Monitor. How to inventory Dell Pro Dock using Dell Command Monitor locally Prerequisites 1. Follow the steps in the WD25 firmware update and retrieve dock information by using Dell command monitor locally. Steps 1. Install Dell Command Monitor 10.2 or later. For detailed installation instructions, see Dell command monitor Installation Guide. 2. Run the commands given below: a. For computers running Windows, Using PowerShell: Get-CimInstance -Namespace root\dcim\sysman -ClassName DCIM_Chassis NOTE: DCIM_Chassis can have multiple instances. For Dock Details, see instance where CreationClassName = DCIM_DockingStation 3. Screenshot of output: 16 Dock Asset Management 4. Key dock properties mapping with cim properties: Table 5. Key dock Dock data Dock service tag Dock FW package version Dock module type Dock marketing name Dock module serial Dell command | Monitor mapping DCIM_Chassis::Tag DCIM_Chassis::Version DCIM_Chassis::Model DCIM_Chassis::Name DCIM_Chassis::SerialNumber How to inventory Dell Pro Dock using Dell Command | Monitor remotely About this task For more information, see Dell Command Monitor User's Guide Dock Asset Management 17 6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 6. Self-help resources Self-help resources Information about Dell products and services Resource location Dell Site Tips Contact Support In Windows search, type Contact Support, and press Enter. Access top solutions, diagnostics, drivers and downloads, and learn more about your Dock through videos, manuals, and documents. Your Dell Dock is uniquely identified using a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at Dell Support Site. Dell knowledge base articles 1. Go to Dell Support Site. 2. On the menu bar at the top of the Support page, select Support > Support Library. 3. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Dell Support Site. NOTE: Availability of the services may vary depending on the country or region, and product. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 18 Getting help and contacting Dell Steps 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page. 4. Select the appropriate service or support link based on your need. Getting help and contacting Dell 19
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