
企業社會責任報告書
2017-benq-corporate-social-responsibility-zh-tw CSR REPORT 2017
S U S T A I N A B I L I T Y
1
2017BenQ3C L.I.F.E
2017BenQ BenQ TUV RheinlandBenQ DLP CinematicColorTM
2017InstaShow IF DesignGood Design BenQ W11000IF Designreddot award BenQ treVolo SIF Design554K UHD HDR654K UHD BenQ MindDuoSW320GS1 LED Good Design
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1984421200791
2001125
40.86
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11416
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CSR REPORT 2017
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BenQ EX3200R reddot award
BenQ W11000 IF Designreddot award
BenQ WiT MindDuo Good Design
BenQ SW320 Good Design
BenQ GS1 LED Good Design
2010~2017
IF DESIGN AWARD
78
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RED DOT AWARD
56
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G MARK
63
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IDEA
5
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Total
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10
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ISO 14001OHSAS 18001
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CSR REPORT 2017
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CSR REPORT 2017
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54
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CSR REPORT 2017
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2017.12.31
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58
TTQS
Win CampNew Comer Orientation Program HR ... Professional Program
Competency Training Program 2017IBM B2B
CSR REPORT 2017
Program Name
Fresh Leader Program
Session I
Action Leader Program
Session II
PDCA
OJT
Session III Session IV Session V
Strategic Leader Program
Top Development Program
(: PDCAPlan-Do-Check-Action, OJTOn Job Training, HRMHuman Resource Management)
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59
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CSR REPORT 2017
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GRI ( LDR )
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61
2005 2 2007 2011
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62
2017 95% 100% 2017 620
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9
64
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200311 BenQ Foundation
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CSR REPORT 2017
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2017 58 5,900
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CSR REPORT 2017
68
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CSR REPORT 2017
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CSR REPORT 2017
20180310
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2006511 T 2009
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3
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7
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73
GRI Standards
GRI 102-1 102-2 102-3 102-4 102-5 102-6 102-7
102-8
102-9 102-10
102-11
102-12
102-13 102-14
102-15
102-16 102-17
102-18
102-21
102-22 102-23 102-25
102-27
102-35
/ / ( CSR)
NA
N/A
/
74
CSR REPORT 2017
GRI 102-40
102-41
102-42 102-43
102-44
102-45 102-46 102-47 102-48
102-49
102-50 102-51 102-52 102-53 102-54 102-55
102-56
GRI
N/A GRI Standards
75
GRI Standards
GRI 201-1
201-2
N/A
201-3 201-4 202-1 202-2
203-1
203-2
205-1 205-2 205-3
/
2017
76
CSR REPORT 2017
GRI
301-1
301-2 301-3 302-1 302-2 302-3 302-4 302-5 303-1
NA
303-2
N/A
303-3 304-1 304-2 304-3
304-4
305-1 305-2 305-5 305-6
IUCN GHG() GHG() GHG
N/A
305-7 306-1 306-2 306-3 306-4 306-5
307-1
SoxNox
2017 (R134-A) 0CO2e
77
GRI Standards
GRI
401-1
401-2 402-1 403-1
403-2 403-3
403-4 404-2
404-3
405-1 405-2
()
N/A
N/A
406-1
407-1
408-1
409-1 410-1
NA
: 1:0.8 : 1.02:1
100
78
CSR REPORT 2017
GRI
412-3 NA
413-1 414-1 414-2
415-1
N/A
416-1 416-2
417-1
417-2 417-3 418-1 419-1
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Other Topic
GRI
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CSR REPORT 2017
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