User Guide for Yealink models including: W90, DECT IP Multi-Cell System
Note: This guide mainly takes W56H as an example. Due to different LCD specifications and parameters, the graphics displayed on other handsets may be different. • Hardware Overview • Menu on the W59R/W56H/W53H • Screen and Icons • Rechargeable Battery • Entering Characters Hardware Overview
Yealink DECT IP Multi- ... Registering a Handset to the DECT ... On the DD phone, go to Menu > Settings > Basic Settings > Time & Date > Manual Setting.
30 giu 2021 —
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DocumentDocumentYealink DECT IP MultiCell System User Guide
| Contents | ii
Contents
Getting Started.............................................................................................6
Hardware Overview............................................................................................................................. 6 W90DM/W90B Hardware..........................................................................................................6 W59R Hardware....................................................................................................................... 7 W53H Hardware....................................................................................................................... 9 W56H Hardware..................................................................................................................... 11 CP930W Hardware................................................................................................................. 12 DD Phone Hardware.............................................................................................................. 14 W59R/W56H/W53H Power LED Indicator..............................................................................15 CP930W Mute Touch Key LED Indicators............................................................................. 15
Menu on the W59R/W56H/W53H..................................................................................................... 16 Main Menu.............................................................................................................................. 16 Submenu................................................................................................................................. 17 Returning to Idle Screen........................................................................................................ 18
Screen and Icons.............................................................................................................................. 18 Idle Screen..............................................................................................................................18 Icons on the Idle Screen........................................................................................................ 20 W59R/W56H/W53H Line Status Screen................................................................................ 21 W59R/W56H/W53H Icons on the Calls Screen..................................................................... 21 W59R/W56H/W53H Icons on the Line Status Screen........................................................... 21
Rechargeable Battery........................................................................................................................22 Viewing the Power Status.......................................................................................................22
Entering Characters...........................................................................................................................22 Setting the Input Modes......................................................................................................... 22 Entering Data on the W59R/W56H/W53H............................................................................. 22 Entering Data on the CP930W/DD Phone............................................................................. 23
Registering the Handset........................................................................... 24
Possible Reasons for Registration Failure........................................................................................ 24 Registering a Handset to the DECT Manage................................................................................... 24 Selecting a System to Connect........................................................................................................ 25
Call Features.............................................................................................. 25
Placing Calls......................................................................................................................................25 Placing External Calls............................................................................................................ 25 Placing a Call from the Call History.......................................................................................26 Placing a Call from the Directory........................................................................................... 26 Speed Dial on the W59R/W56H/W53H..................................................................................26 Speed Dial on the DD Phone................................................................................................ 27 Redial...................................................................................................................................... 28 Placing an Anonymous Call................................................................................................... 29
Answering Calls................................................................................................................................. 30 Answering a Call.....................................................................................................................30 Answering a Call When in a Call........................................................................................... 30 Answering a Call Automatically.............................................................................................. 30
Disabling Call Waiting....................................................................................................................... 31 Silencing or Rejecting Incoming Calls.............................................................................................. 31
| Contents | iii
Silencing a Call.......................................................................................................................31 Rejecting a Call Manually.......................................................................................................31 Rejecting Anonymous Calls....................................................................................................31 Rejecting Calls with Do Not Disturb (DND)........................................................................... 32 Ending Calls...................................................................................................................................... 32 Muting/Unmuting Audio..................................................................................................................... 32 Holding and Resuming Calls.............................................................................................................33 Holding a Call......................................................................................................................... 33 Resuming a Held Call............................................................................................................ 33 Call Forward...................................................................................................................................... 33 Forwarding Incoming Calls..................................................................................................... 33 Transferring Calls...............................................................................................................................34 Performing a Blind Transfer.................................................................................................... 34 Performing a Semi-Attended/Attended Transfer..................................................................... 34 Conference Calls............................................................................................................................... 34 Local Conference....................................................................................................................35 Hybrid UC Meeting................................................................................................................. 35 Network Conference............................................................................................................... 37 Recording Using an SD Card........................................................................................................... 38 Recording a Call.....................................................................................................................38 Pausing/Resuming a Recording............................................................................................. 38 Stopping a Recording............................................................................................................. 39 Managing the Recordings.......................................................................................................39 Viewing the Available Recording Time................................................................................... 40
Advanced Call Features............................................................................ 40
Call Park and Call Retrieve...............................................................................................................40 Parking or Retrieving a Call in the FAC Mode....................................................................... 41 Parking or Retrieving a Call in the Transfer Mode................................................................. 41 Retrieving a Call with a Retrieve Key.................................................................................... 42
Shared Call Appearance (SCA)........................................................................................................ 42 W59R/W56H/W53H State Indicator of Shared Line...............................................................43 Placing Calls on a Shared Line............................................................................................. 43 Answering Calls on a Shared Line.........................................................................................43 Placing a Call on Public Hold................................................................................................ 43 Placing a Call on Private Hold............................................................................................... 44 Retrieving a Held Call on a Shared Line............................................................................... 44 Barging in an Active Call on a Shared Line...........................................................................44 Pulling a Shared Call on a Shared Line................................................................................ 44
Voice Mail.......................................................................................................................................... 45 Setting the Voice Mail Code...................................................................................................45 Leaving Voice Mails................................................................................................................45 Listening to Voice Mails..........................................................................................................45
Directory..................................................................................................... 46
Local Directory...................................................................................................................................46 Adding Contacts..................................................................................................................... 46 Viewing Contacts.................................................................................................................... 46 Editing Contacts......................................................................................................................46 Deleting Contacts................................................................................................................... 47 Searching for Contacts........................................................................................................... 47
Shared Directory................................................................................................................................48 Adding Shared Contacts.........................................................................................................48 Editing Shared Contacts.........................................................................................................48
| Contents | iv
Deleting a Shared Contact..................................................................................................... 48 Deleting All Shared Contacts................................................................................................. 49 Searching for Shared Directory Contacts...............................................................................49 Saving a Shared Contact to the Local Directory....................................................................49 Blocklist.............................................................................................................................................. 49 Adding a Blocklist Contact..................................................................................................... 50 Viewing Blocklist Contacts......................................................................................................50 Editing a Blocklist Contact......................................................................................................50 Deleting Blocklist Contacts..................................................................................................... 50 Remote Phone Book......................................................................................................................... 51 Searching for Remote Phone Book Contacts........................................................................ 51 Viewing Remote Phone Book Contacts................................................................................. 51 Saving a Remote Phone Book Contact to the Local Directory.............................................. 52
Call History.................................................................................................52
Call History Icons.............................................................................................................................. 52 Viewing History Records................................................................................................................... 53 Saving a History Record to Local Directory..................................................................................... 53 Saving a History Record to Blocklist.................................................................................................53 Deleting History Records.................................................................................................................. 53
Deleting a Call Record........................................................................................................... 54 Deleting All Call Records....................................................................................................... 54
Customizing Your Phone.......................................................................... 54
Turning Handset On.......................................................................................................................... 54 Turning Handset Off.......................................................................................................................... 55 Changing the Wallpaper....................................................................................................................55 Setting the Screen Saver.................................................................................................................. 55 Changing the W59R/W56H/W53H/CP930W Brightness...................................................................56 Changing the DD Phone Brightness.................................................................................................56 Setting the Keypad Light................................................................................................................... 56 Changing the Language.................................................................................................................... 57 Time & Date...................................................................................................................................... 57
Setting the Time and Date Manually......................................................................................57 Changing the Time and Date Format.................................................................................... 57 Customizing the Soft Keys................................................................................................................ 58 Shortcuts............................................................................................................................................58 Supported Shortcuts...............................................................................................................58 Customizing the Shortcuts..................................................................................................... 59 Locking Your W59R/W56H/W53H..................................................................................................... 59 Locking Handset Keypad........................................................................................................60 Unlocking Your Handset......................................................................................................... 60 Locking Your DD Phone.................................................................................................................... 60 Setting the Phone Lock.......................................................................................................... 60 Locking Your Phone Manually................................................................................................ 61 Unlocking Your Phone............................................................................................................ 61 Changing Your Phone Unlock PIN......................................................................................... 61 Silent Mode........................................................................................................................................61 Switching on Silent Mode.......................................................................................................62 Switching off Silent Mode.......................................................................................................62
Audio Settings............................................................................................62
Adjusting the Volume.........................................................................................................................62
| Contents | v
Setting the Ring Tone....................................................................................................................... 62 Setting the Ring Tone for the External Calls..........................................................................63
Setting the Advisory Tone................................................................................................................. 63 Setting the Vibrator........................................................................................................................... 63 Setting the Key Tone......................................................................................................................... 64 Disabling the Noise Cancellation...................................................................................................... 64
W59R Bluetooth......................................................................................... 64
Enabling / Disabling the Bluetooth.................................................................................................... 64 Pairing Devices..................................................................................................................................65 Managing Paired Headsets............................................................................................................... 65 Editing Device Name of Your Phone................................................................................................ 65
Connecting a Mobile Phone to your CP930W via Bluetooth................. 66
Activating the Bluetooth Mode.......................................................................................................... 66 Pairing and Connecting the Bluetooth-enabled Mobile Phone..........................................................66 Enabling the Phone Audio.................................................................................................................67 Enabling the Phone Media................................................................................................................67 Handling a Mobile Phone Call on the Phone................................................................................... 67 Editing Device Name of Your Phone................................................................................................ 68 Making the Phone Discoverable....................................................................................................... 68 Deleting the Paired Bluetooth Device............................................................................................... 68 Disconnecting the Bluetooth Device................................................................................................. 69 Deactivating the Bluetooth Mode...................................................................................................... 69
Using Your CP930W with PC....................................................................69
Connecting the PC to the Phone......................................................................................................70 Setting the Phone as PC Audio Device............................................................................................70 Setting the Phone as PC Audio Device via Softphone..................................................................... 70 Setting the Phone as PC Audio Device via PC................................................................................ 70 Placing Calls via PC......................................................................................................................... 71 Holding/Resuming the PC Audio.......................................................................................................71 Muting/Unmuting the Microphone..................................................................................................... 71
Maintaining Your Phone............................................................................71
Investigating Warnings.......................................................................................................................72 Resetting the Handset.......................................................................................................................72 Rebooting the Handset..................................................................................................................... 72
Appendix..................................................................................................... 73
Appendix A- Menu Structure.............................................................................................................73 For W59R................................................................................................................................73 For W56H/W53H.....................................................................................................................74 For CP930W........................................................................................................................... 75 For DD Phone.........................................................................................................................76
Appendix B - Input Modes and Characters...................................................................................... 76 Appendix C - Bluetooth Headset Compatibility List.......................................................................... 77
| Getting Started | 6
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface. Note: This guide mainly takes W56H as an example. Due to different LCD specifications and parameters, the graphics displayed on other handsets may be different.
· Hardware Overview · Menu on the W59R/W56H/W53H · Screen and Icons · Rechargeable Battery · Entering Characters
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features. · W90DM/W90B Hardware · W59R Hardware · W53H Hardware · W56H Hardware · CP930W Hardware · DD Phone Hardware · W59R/W56H/W53H Power LED Indicator · CP930W Mute Touch Key LED Indicators
W90DM/W90B Hardware
No.
Item
1
Device Key
Description
Long press for 20 seconds to reset the device to factory configurations.
No.
Item
2
LAN LED
3
ROLE LED
4
DECT LED
W59R Hardware
| Getting Started | 7
Description · Indicates the power status. · Indicates the LAN connection status. Indicates the device role. For W90B, indicates the connection status to the DECT manager (DM).
No.
Item
Description
1
Receiver
Receives audio in receiver mode.
2
Power LED Indicator
Indicates call status, message status, and charging status.
3
Phone Screen
Shows information.
4
Soft Keys
Access the function directly. It depends on the operating situation.
5
Message Key
Accesses the voice mail or missed call.
| Getting Started | 8
No.
Item
Description
6
Speakerphone Key
· Switches among the receiver, headset, and handsfree modes.
· Answers an incoming call.
· Places a call in handsfree mode.
7
Navigation Keys
Scroll through information or options on the screen.
8
OK Key
Confirms actions or enters the main menu.
9
On-hook Key/Power Key · Press briefly to return to the previous screen.
· Long press to return to the idle screen.
· Press to turn the handset on.
· Long press on the idle screen to turn the handset off.
· Cancels actions or ends a call.
· Rejects an incoming call.
10
Off-hook Key
· Answers an incoming call. · Enters the redial calls list. · Places a call in receiver or headset mode.
11
Keypad
Provides digits, letters, and special characters.
12
TRAN Key
Transfers a call to another party.
13
Mute Key
Toggles mute feature on or off.
14
Microphone
Picks up audio.
15
Speaker
Outputs audio in handsfree mode.
16
Volume Key +/-
Adjusts volume.
17
Emergency Alarm Button Long press 2 seconds to set off the emergency alarm.
Note: The settings for this button are configured on the DM where the handset is registered. They cannot be set or changed on the handset. Contact your administrator for more information on which alarm type pressing the alarm button will initiate and whether it is possible to terminate the alarm from the handset.
W53H Hardware
| Getting Started | 9
No.
Item
Description
1
Receiver
Receives audio in receiver mode.
2
Power LED Indicator
Indicates call status, message status, and charging status.
3
Phone Screen
Shows information.
4
Soft Keys
Access the function directly. It depends on the operating situation.
5
Message Key
Accesses the voice mail or missed call.
6
Speakerphone Key
· Switches among the receiver, headset, and handsfree modes.
· Answers an incoming call.
· Places a call in handsfree mode.
7
Navigation Keys
8
OK Key
Scroll through information or options on the screen. Confirms actions or enters the main menu.
| Getting Started | 10
No.
Item
Description
9
On-hook Key/Power Key · Press briefly to return to the previous screen.
· Long press to return to the idle screen.
· Press to turn the handset on.
· Long press on the idle screen to turn the handset off.
· Cancels actions or ends a call.
· Rejects an incoming call.
10
Off-hook Key
· Answers an incoming call. · Enters the redial calls list. · Places a call in receiver or headset mode.
11
Keypad
Provides digits, letters, and special characters.
12
TRAN Key
Transfers a call to another party.
13
Mute Key
Toggles mute feature on or off.
14
Microphone
Picks up audio.
15
Speaker
Outputs audio in handsfree mode.
16
3.5mm Headset Jack
Connects a standard 3.5mm headset.
W56H Hardware
| Getting Started | 11
No.
Item
Description
1
Receiver
Receives audio in receiver mode.
2
Power LED Indicator
Indicates call status, message status, and charging status.
3
Phone Screen
Shows information.
4
Soft Keys
Access the function directly. It depends on the operating situation.
5
Message Key
Accesses the voice mail or missed call.
6
Speakerphone Key
· Switches among the receiver, headset, and handsfree modes.
· Answers an incoming call.
· Places a call in handsfree mode.
7
Navigation Keys
8
OK Key
Scroll through information or options on the screen. Confirms actions or enters the main menu.
| Getting Started | 12
No.
Item
Description
9
On-hook Key/Power Key · Press briefly to return to the previous screen.
· Long press to return to the idle screen.
· Press to turn the handset on.
· Long press on the idle screen to turn the handset off.
· Cancels actions or ends a call.
· Rejects an incoming call.
10
Off-hook Key
· Answers an incoming call. · Enters the redial calls list. · Places a call in receiver or headset mode.
11
Keypad
Provides digits, letters, and special characters.
12
TRAN Key
Transfers a call to another party.
13
Mute Key
Toggles mute feature on or off.
14
Microphone
Picks up audio.
15
Speaker
Outputs audio in handsfree mode.
16
3.5mm Headset Jack
Connects a standard 3.5mm headset.
CP930W Hardware
| Getting Started | 13
NO.
Item
1
Three Internal
Microphones
2
Mute Touch Key
3
Speaker
4
LCD Screen
5
Soft Keys
6
On-hook Key
7
Touch Keypad
8
Volume Key(+)
9
Volume Key(-)
10
Off-hook Key
11
Bluetooth Key
12
Description Provide 20-feet (6 meters) and 360-degree sound pickup.
· Toggles mute feature. · Indicates phone and call status.
Provides speakerphone audio output. Shows information about calls, messages, soft keys, time, date and other relevant data. Labeled automatically to identify their context-sensitive features. Ends a call, returns to the idle screen or turns off the phone. Provides the digits, letters, and special characters in context-sensitive applications. It is possible to open a menu option directly by tapping the number button that corresponds to the position of the option in the menu. Increases the volume of the speaker, ringer, or media. Decreases the volume of the speaker, ringer, or media. Enters the dialing screen, places a call or answers a call. Enters the Bluetooth setting screen. Confirms actions or answers incoming calls.
| Getting Started | 14
NO.
Item
13
14
15
Security Slot
16
Micro USB Port
17
Micro SD Slot
DD Phone Hardware
Description
Scrolls through the displayed information upwards.
· Scrolls through the displayed information downwards. · Views the Directory list when the phone is idle.
Allows you to connect a universal security cable to your phone so you can lock down your phone. The phone will not be removed after locked. Allows you to connect a PC and turn your phone into an external speaker and microphone for your PC. Allows you to connect an SD card to record calls and play recordings on the phone.
NO. Item
Description
1
Phone Screen
Shows a screen with backlight that enables you to view menus and data.
2
Power LED Indicator Indicates call status, message status, and system status.
3
Line Keys
Access your phone outgoing lines and features.
4
MUTE Key
Toggles the microphone on or off.
The LED indicator glows red when the mute feature is activated.
| Getting Started | 15
NO. Item HEADSET Key
Description Toggles the headset on or off. The LED indicator glows green when the headset is activated.
MESSAGE Key
Accesses your voice messages.
REDIAL Key
Redials a previously dialed number.
5
Speakerphone Key
Toggles the speakerphone (hands-free) mode on or off.
The LED indicator glows green when the speakerphone is activated.
6
Volume Key
7
Keypad Keys
8
Navigation Keys
Adjusts the volume of the handset, headset, and speaker.
Allow you to enter numbers, letters, and special characters. If a menu item has an index number, you can use the keypad keys to select the item.
· Scroll through information or options displayed on the screen. · Access History and Directory respectively.
OK Key
Cancel Key
9
Soft Keys
10
Speaker
11
Reversible Tab
12
Hookswitch
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.
Provides ringer and speakerphone audio output.
Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.
Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.
W59R/W56H/W53H Power LED Indicator
LED Status
Description
Solid red
The handset is charging.
Fast flashing red (300ms)
The handset is ringing.
Slowly flashing red (1s)
The handset receives a voice mail or has a missed call.
Off
The handset is powered off.
The handset is idle.
The handset is fully charged.
CP930W Mute Touch Key LED Indicators
The Mute touch key LED indicators indicate the call and phone status.
LED Status Solid red
Flashing red Solid green
Flashing green Flashing orange Off
Description The phone is initializing. The phone is muted. The phone is ringing. The phone is placing a call. There is an active call on the phone. The call is placed on hold or is held. The phone prompts low battery or is charging. The phone is powered off. The phone is idle.
Menu on the W59R/W56H/W53H
The handset provides a variety of features that are grouped into the menu. · Main Menu · Submenu · Returning to Idle Screen
Main Menu
| Getting Started | 16
No.
Description
1
Menu item you selected.
| Getting Started | 17
No.
Description
2
Menu icon:
: Status--To view the status information of DM, handset, and line.
: Intercom--Not available in the multi-cell system.
: Voice Mail--To set and view voice mail(s).
: Call Features--To access the features of Call Forward, Do Not Disturb, Call Waiting, Anon.Call Rejection, and Anonymous Call.
: Directory--To access the directory and manage the contacts.
: Settings--To personalize the setting of your handset.
: History--To access the call history list.
3
Soft key label.
· Entering the Main Menu · Accessing the Main Menu Feature
Entering the Main Menu You can enter the main menu to view the features.
Procedure
Press the OK key when the handset is idle. The main menus are displayed on the screen as icons.
Accessing the Main Menu Feature After entering the main menu, you can use the navigation keys to access the desired menu.
Procedure
1. Press the OK key when the handset is idle. The main menus are displayed on the screen as icons.
2. Press the navigation keys to select a different menu icon. The name of the associated menu appears on the top of the screen.
3. Press OK to open the selected menu.
Note: You can only access Status and Settings if the handset is not registered to a base station.
Submenu
The functions in the submenus are displayed as lists. You can open the submenu to access a function. For example, if you select the Settings menu, the submenu is displayed below:
| Getting Started | 18
· Accessing a Submenu Feature Accessing a Submenu Feature After entering a certain menu, you can use the navigation keys to access the desired submenu. Procedure 1. Press the up and down navigation keys to highlight the desired submenu. 2. Press OK to open the submenu. 3. Press the On-hook key or Back to return to the previous screen.
Returning to Idle Screen
Procedure Long press the On-hook key to quickly exit the menu and return to the idle screen.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the phone's status. · Idle Screen · Icons on the Idle Screen · W59R/W56H/W53H Line Status Screen · W59R/W56H/W53H Icons on the Calls Screen · W59R/W56H/W53H Icons on the Line Status Screen
Idle Screen
The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys. The time & date is displayed in the middle of the screen. On the CP930W/DD phone, the default account also displays on the idle screen.
W59R/W56H/W53H:
| Getting Started | 19
CP930W: DD Phone:
· Default Account: Indicates the local name or number. · Signal Strength:
Weak to strong: (DD phone)
No reception:
(W59R/W56H/W53H),
(CP930W),
Eco mode+ is on: · Battery Status:
Low to full:
(W59R/W56H/W53H),
(CP930W)
Need Charging: (W59R/W56H/W53H), (CP930W)
· Status Bar: Displays the feature status icons. The status icons are displayed when features are activated.
| Getting Started | 20
· Handset Name: Displays the registered handset name.
· Soft Keys: The soft key labels on the screen directly above the soft keys show the functions available at that particular moment.
Icons on the Idle Screen
By viewing the icons on the idle screen, you can easily get the current phone status, such as message status.
W59R/W56H/W53H:
Icons
Description
The ringer volume is 0 and the phone is in the silent mode.
The phone has enabled the Call Forward feature.
The keypad is locked.
Icons
Description
The phone has new voice mails.
The phone has enabled the Do Not Disturb (DND) feature.
CP930W:
Icons
Description
The ringer volume is 0 and the phone is in the silent mode.
Icons
The phone has enabled the Call Forward feature.
The keypad is locked.
The phone is in the Speakerphone (hands-free) mode.
The phone has registered to a base station successfully.
The phone has enabled the Bluetooth feature.
The phone is recording a call or a conference.
The recording is paused.
DD Phone:
Icons Description
Icons
The ringer volume is 0 and the phone is in the silent mode.
The phone has enabled the Call Forward feature.
Description The phone has enabled the Do Not Disturb (DND) feature. The phone has new voice mails.
The phone failed to register to a base station. The Bluetooth-enabled mobile phone is paired and connected to the phone. The SD card is connected to the phone. The battery is not inserted into the phone. The phone has missed calls.
Description The phone has enabled the Do Not Disturb (DND) feature.
The phone has new voice mails.
| Getting Started | 21
Icons
Description The phone is in the handset mode.
Icons
The phone is in the headset mode.
The phone is in the Speakerphone (hands-free) mode.
The shared line registers successfully.
Description The phone has missed calls. The phone is locked.
The private line registers successfully.
W59R/W56H/W53H Line Status Screen
The line status screen is made up of the outgoing line and line status.
When the handset is idle, you can press Line to enter the line status screen. The line status screen is displayed below:
· Outgoing Line: Display the registered line number and the corresponding line (display user name by default). The default outgoing line will be displayed in the first line of the screen.
· Line Status: Display the icon of line status. The icon indicates the corresponding feature assigned to the line.
W59R/W56H/W53H Icons on the Calls Screen
By viewing the icons in the calls screen, you can easily get the current call status, such as audio output mode status.
Icons Description
Icons
Description
Receiver Mode On
Headset Mode OnConference Call
Handsfree Mode On Call Hold
Contact Call Mute
W59R/W56H/W53H Icons on the Line Status Screen
Each icon in the line status screen indicates the corresponding feature assigned to the line.
| Getting Started | 22
Icons
Description Call Forward
Anonymous call rejection is enabled
Icons
Description Do Not Disturb (DND)
Anonymous call is enabled
Rechargeable Battery
The CP930W phone comes with a charged battery, but it may need recharging to full capacity depending on how long it has been in storage. A fully-charged battery provides talk time of about 24 hours or 15 days of standby time. · Viewing the Power Status
Viewing the Power Status
When the phone is idle, you can check the battery's remaining capacity.
Procedure Go to Menu > Status > Power Status. The screen shows the remaining talk time and standby time.
Entering Characters
You can enter and edit data in the corresponding field using the keypad. · Setting the Input Modes · Entering Data on the W59R/W56H/W53H · Entering Data on the CP930W/DD Phone
Setting the Input Modes
The handset provides you with 12 input modes, and different input mode provides different characters. The default input modes are Abc, 123, ABC and abc. You can enable the input modes used frequently.
About this task It is not applicable to DD phones.
Procedure 1. Go to OK > Settings > Display > Input Method.
On the CP930W, go to Menu > Settings > Basic Settings > Display > Input Method. 2. Select the desired input mode and then select Change. Related information Appendix B - Input Modes and Characters
Entering Data on the W59R/W56H/W53H
The following table describes how to enter different characters using the keypad keys:
| Getting Started | 23
Task
Switch among input modes.
Action
Press to switch among input modes. The current input mode is displayed at the right bottom of the phone screen.
Enter letters.
Press a key one or more times (depending on what input mode you're in) to enter the possible characters that are displayed on the keypad key.
Enter special characters. Press
to enter the space character or the following special characters: _' "
= / \ ^ ; : , . - + * # § % & @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
Press :
· If it is in the uppercase (ABC), uppercase and lowercase (Abc) or lowercase (abc) input modes, it will provide space character and the following special characters: . , ? ! 0
· If it is in the numeric (123) input mode, it will only provide the digit 0.
· Long press the key to enter the character +.
Delete the text.
Press or to position the cursor to the right of the text you want to delete, and then press Delete to delete one character at a time or long press to
delete all characters.
Entering Data on the CP930W/DD Phone
The following table describes how to enter different characters using the keypad keys.
Task Switch input modes Enter alphas
Action
Press the ABC, abc, Abc, 2aB, or 123 soft key to switch the input modes.
Select ABC, abc, 2aB, or Abc mode.
On the DD phones, press the keys labeled with letters until your desired letter appears.
On the CP930W, press a keypad key repeatedly to view the character options and stop when the letter you want to enter is displayed in the field. Wait one second, and then enter the next letter.
Enter numbers Enter special characters
Select 123 mode, press the corresponding keys.
Select ABC, abc, 2aB, or Abc mode, press * key or # key one or more times to enter one of the following special characters: * key (DD phone): *.,'?!\-()@/:_;+&%=<>$¥¤[]{}~^¡¿§#"| * key (CP930W): *.,'?!\-()@/:_;+&%=<>$[]{}~ # key: # On the DD phone, in 123 mode, you can press the * key to choose the following special characters: .*:/@[].
Insert space
Select ABC, abc, 2aB, or Abc mode, press the 0 key.
| Registering the Handset | 24
Task
Delete one or more characters
Action
On the DD phone, position the cursor to the right of the character, and select the Delete soft key. On the CP930W, press the Delete soft key.
Note: 2aB is only applicable to the DD phone.
Registering the Handset
You need to register your handset to the DECT manager (DM) if you want to use the basic functions of the DECT multi-cell system. · Possible Reasons for Registration Failure · Registering a Handset to the DECT Manage · Selecting a System to Connect
Possible Reasons for Registration Failure
Some scenarios may cause registration failure. · Incorrect base PIN (check with your system administrator). · Base station is out of range. · Base station is not in registration mode.
Note: If registration was not successful, the handset screen will prompt you that the registration is failed.
Registering a Handset to the DECT Manage
Procedure 1. On the web user interface, go to Handset & Account > Handset Registration. 2. Click Add Handset. 3. Click Start Register Handset to set the DM to the registration mode. 4. On the handset, do one of the following:
· Press the Reg soft key on the handset to register quickly. · Press OK > Register Handset and then select the desired base to register the handset. · Press OK > Settings > Registration > Register Handset and then select the desired base to
register the handset. You need to enter the base PIN (default: 0000) after a base is found.
After the handset is registered successfully, the handset LCD screen prompts "Handset Subscribed". Note: You can also register groups of handsets in the registration center via Handset & Account > Registration Center.
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Selecting a System to Connect
You can connect the handset to a desired system manually, or allow the handset to connect the registered system with the greatest signal strength automatically.
About this task It is only applicable to W59R/W56H/W53H.
Procedure 1. Go to OK > Settings > Registration > Select Base.
The phone screen displays all systems that the handset is registered to and the BestBase option. 2. Select the desired system or BestBase, and then press Select.
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features. · Placing Calls · Answering Calls · Disabling Call Waiting · Silencing or Rejecting Incoming Calls · Ending Calls · Muting/Unmuting Audio · Holding and Resuming Calls · Call Forward · Transferring Calls · Conference Calls · Recording Using an SD Card
Placing Calls
After the handset is registered successfully, you can use your handset to place an external call. The handset can keep 2 calls at one time at almost, one (associated with the audio) active and the other one on hold. · Placing External Calls · Placing a Call from the Call History · Placing a Call from the Directory · Speed Dial on the W59R/W56H/W53H · Speed Dial on the DD Phone · Redial · Placing an Anonymous Call
Placing External Calls
You can place external calls on the handset. External calls based on the public telephone network require the SIP lines.
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· Placing an External Call · Placing Multiple External Calls
Placing an External Call
Procedure 1. Enter the desired number using the keypad. 2. Press the OK key to dial out.
Placing Multiple External Calls When you are in a call, you can hold your current call and place a new call.
Procedure 1. Select New Call.
On the CP930W/DD phone, select Hold > New Call. 2. Enter the contact number and press the OK key.
Note: You can select Options > Directory to select a contact from the directory to dial out. On the CP930W/DD phone, select Hold > New Call > Directory.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, or missed.
Procedure 1. Press History. 2. Select the desired call list. 3. Highlight a contact and press the Off-hook key.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure 1. Go to OK > Directory.
On the CP930W/DD phone, select Directory or Menu > Directory. 2. Select the desired directory. 3. Highlight the desired contact and press the Off-hook key or Send.
If the selected contact has multiple numbers, highlight the desired number, and select OK.
Speed Dial on the W59R/W56H/W53H
You can quickly dial a number by using a speed dial key without entering the directory. · Assigning a Speed Dial Number · Changing a Speed Dial Number · Deleting a Speed Dial Number · Calling a Contact Using a Speed Dial Key
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Assigning a Speed Dial Number You can assign a contact number as a speed dial number to the digit key. A maximum of 8 speed dial numbers are allowed.
Before you begin The assigned number should exist in the directory.
Procedure 1. Go to OK > Settings > Telephony > Speed Dial.
The phone screen displays all available speed dial keys (2-9). 2. Highlight the desired digit key, and then press Assign. 3. Select the desired contact from the directory. 4. Press OK to assign the number to the selected Speed Dial key.
If the selected contact has multiple numbers, select the desired number, select OK.
Changing a Speed Dial Number You can change the current speed dial number to a new desired one.
Before you begin The assigned number should exist in the directory.
Procedure 1. Go to OK > Settings > Telephony > Speed Dial. 2. Highlight an assigned Speed Dial key. 3. Select Options > Change. 4. Select a contact number from the directory. 5. Press OK to change the assigned speed dial number.
Deleting a Speed Dial Number When you no longer use the speed dial number, you can delete it.
Procedure 1. Go to OK > Settings > Telephony > Speed Dial. 2. Highlight the desired Speed Dial key. 3. Select Options > Clear Key.
Calling a Contact Using a Speed Dial Key After you have assigned the speed dial number, you can place a call to a contact directly by pressing it.
Procedure Long press the Speed Dial key when the handset is idle. The number assigned to this Speed Dial key is dialed out. Related tasks Assigning a Speed Dial Number
Speed Dial on the DD Phone
You can quickly dial a number by using a speed dial key without entering the directory.
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· Configuring a Speed Dial Key
Configuring a Speed Dial Key You can set a line key as a Speed Dial key for a contact number.
Procedure 1. Go to Menu > Features > Dsskey. 2. Select the desired line key. 3. Select the SpeedDial from the Type field. 4. Optional: Enter the string that will appear on the LCD screen in the Label field. 5. Enter the number you want to dial out in the Value field. 6. Confirm the action.
Redial
You can redial a call from the redial list. The redial list stores the last twenty dialed phone numbers. For W59R/W56H/W53H, the redial list stores the last twenty dialed phone numbers. It is not applicable to CP930W. · Redialing a Number · Redialing the Last Dialed Number · Adding a Dialed Number to Local Directory · Deleting a Redial Record · Deleting All Redial Records
Redialing a Number The handset keeps a record of all the placed calls. You can call the recently dialed phone number.
Procedure 1. Press when the handset is idle to access the redial list.
On the DD phone, press when the phone is idle to access the redial number list. 2. Select a record to dial out.
Note: Before placing an external call on W59R/W56H/W53H, you can select Options > Edit Before Call to edit the phone number.
Redialing the Last Dialed Number
Procedure
Press twice when the handset is idle.
On the DD phone, press twice. A call to your last dialed number is attempted.
Adding a Dialed Number to Local Directory You can add a dialed external call number to the Local Directory or update the number for an existing contact.
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About this task It is only applicable to W59R/W56H/W53H.
Procedure 1. Press when the handset is idle to access the redial list. 2. Highlight the desired record. 3. Press Options, and then select Add To Local > New Entry. 4. Select the type you want to add the number to. 5. Edit the corresponding fields. 6. Confirm the action.
Note: You can select Add To Local > Update Existing to add the number to an existing contact or update the existing contact information.
Deleting a Redial Record You can delete any record from the redial list.
Procedure 1. Press when the handset is idle to access the redial list.
On the DD phone, press when the phone is idle to access the redial number list. 2. Highlight the desired record. 3. Press Options and select Delete.
On the DD phone, select Delete.
Deleting All Redial Records You can delete all redial records at once.
Procedure 1. Press when the handset is idle to access the redial list.
On the DD phone, press when the phone is idle to access the redial number list. 2. Select Options > Delete All, and select Yes to confirm.
On the DD phone, select Del All.
Placing an Anonymous Call
You can hide your name and number when you place a call. As a result, the callee receives an anonymous call without caller identity.
Before you begin Contact your system administrator to find out if this feature is available on your phone.
Procedure 1. Go to OK > Call Features > Anonymous Call.
On the CP930W/DD phone, go to Menu > Features > Anonymous Call.
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2. Select the desired line. The phone screen displays the outgoing lines currently assigned to the handset. The default outgoing line is highlighted and followed by a left arrow.
3. Enable local anonymous. 4. Confirm the action. 5. Place a call.
The callee is prompted with an incoming call from anonymity. If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls from an anonymous number.
Answering Calls
When you receive a call, you can choose to answer it manually or automatically. · Answering a Call · Answering a Call When in a Call · Answering a Call Automatically
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information of the incoming call.
Procedure Do one of the following: · Press , or press Accept or Answer. · Press the Speakerphone key. · If a headset is connected, press Accept or the HEADSET key .
Answering a Call When in a Call
You can answer a call when there is already an active call on your phone. When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming call information is displayed.
Procedure 1. On the W59R/W56H/W53H, press the down navigation key to select the incoming call. 2. Select Accept or Answer.
Results The active call is placed on hold, and the incoming call becomes active.
Note: You can disable the call waiting feature to reject the incoming call automatically during a call.
Related tasks Disabling Call Waiting
Answering a Call Automatically
When the handset is placed in the charger, you can simply answer the incoming calls by picking up the handset from the charger without pressing the Off-hook key.
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About this task It is only applicable to W59R/W56H/W53H.
Procedure 1. Go to OK > Settings > Telephony > Auto Answer. 2. Press Change to select the Auto Answer check box (the default status is checked).
Disabling Call Waiting
If the call waiting feature is disabled, when there is already a call, the new incoming call will be rejected automatically.
Procedure 1. Go to OK > Call Features > Call Waiting.
On the CP930W/DD phone, go to Menu > Features > Call Waiting. 2. Disable call waiting. 3. Confirm the action.
Silencing or Rejecting Incoming Calls
When you receive an incoming call, you can choose to silence or reject the call instead of answering. · Silencing a Call · Rejecting a Call Manually · Rejecting Anonymous Calls · Rejecting Calls with Do Not Disturb (DND)
Silencing a Call
You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification continues to be displayed on your phone.
Procedure Select Silence.
Rejecting a Call Manually
You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the Received Calls list in your History list.
Procedure Press or Reject.
Rejecting Anonymous Calls
You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will not ring and you will not be notified of an attempted call.
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Procedure 1. Go to OK > Call Features > Anon.Call Rejection.
On the CP930W, go to Menu > Features > Anon.Call Rejection. On the DD phone, go to Menu > Features > Anonymous Call. 2. Enable local anonymous rejection. 3. Confirm the action.
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.
Before you begin Check with your system administrator to find out if the DND feature is available on your phone.
Procedure 1. Go to OK > Call Features > Do Not Disturb.
On the CP930W/DD phone, go to Menu > Features > DND. 2. Enable DND. 3. Confirm the action.
The status bar displays the DND icon. Note: On the CP930W/DD phone, to activate or deactivate DND quickly, select DND when the phone is idle.
You can press the Line soft key when the handset is idle to check the line status.
Ending Calls
You can end the current call at any time.
Procedure Press or End Call or End.
Muting/Unmuting Audio
You can mute the microphone during an active call so that the other party cannot hear your discussion with your colleagues.
Procedure 1. Press the mute key during a call to mute the microphone.
The mute icon appears on the phone screen. On the CP930W, the mute touch key LEDs change from green to red. 2. Press the mute key again to unmute. The mute icon disappears from the phone screen. On the CP930W, the mute touch key LEDs change from red to green.
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Holding and Resuming Calls
You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever. · Holding a Call · Resuming a Held Call
Holding a Call
You can place an active call on hold on your phone.
Procedure During a call, select Options > Hold. On the CP930W/DD phone, select Hold.
Note: When you have multiple calls on the phone and the current call is held, you can press the up or down navigation key to swap to the active call.
Resuming a Held Call
You can view and resume a held call on the phone.
Procedure Select Resume. If multiple calls are placed on hold, select the desired call first.
Note: When you have multiple calls on the phone and the current call is active, you can press the up or down navigation key to swap to the held call.
Call Forward
The handset will forward incoming calls to another party according to the forwarding type. There are three forwarding types: · Always Forward: Incoming calls are immediately forwarded. There is no prompt on the phone screen
when the line receives an incoming call. · Busy Forward: Incoming calls are forwarded when the line is busy. · No Answer Forward: Incoming calls are forwarded if not answered after a period of time. · Forwarding Incoming Calls
Forwarding Incoming Calls
When you are not available to handle calls, you can forward incoming calls to a specific contact.
Procedure 1. Go to OK > Call Features > Call Forward.
On the CP930W/DD phone, go to Menu > Features > Call Forward. 2. Select the desired forwarding type and enable it. 3. Enter the destination number in the Target or Forward to field.
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4. If you select the No Answer (No Answer Forward), select the desired ring time to wait before forwarding from the After Ring Time field.
5. Confirm the action.
Transferring Calls
During a call, you can transfer the call to another contact. You can use one of three ways: · Blind Transfer: Transfer a call directly to the third party without consulting. · Semi-Attended Transfer: Transfer a call when receiving ringback. · Attended Transfer (Consultative Transfer): Transfer a call with prior consulting. · Performing a Blind Transfer · Performing a Semi-Attended/Attended Transfer
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure 1. Select Options > (Call) Transfer, or press the TRAN key during a call.
On the CP930W/DD phone, select Transfer. 2. Enter the number you want to transfer the call to or select Directory to choose a contact. 3. Press TRAN or Transfer to complete the transfer.
On the CP930W/DD phone, select B Trans.
Performing a Semi-Attended/Attended Transfer
You can transfer a call to another contact immediately when receiving ringback or after consulting with her/ him first.
Procedure 1. Select Options > (Call) Transfer, or press the TRAN key during a call.
On the CP930W/DD phone, select Transfer. 2. Enter the number you want to transfer to and dial out.
Conference Calls
The phone supports creating a conference with other two external parties and multi-way network conference. During the conference, follow these tips: · Mute your microphone when you are not speaking, especially in noisy environments. · Avoid tapping or rustling papers near the microphone. · Speak in your normal voice without shouting. · Local Conference · Hybrid UC Meeting
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· Network Conference
Local Conference
You can initiate a three-way (including yourself) conference calls with your contacts on the phone. · Setting Up a Local Conference Call · Merging Two Calls into a Conference · Muting/Unmuting a Conference Call · Ending a Conference Call
Setting Up a Local Conference Call You can set up a local conference call with up to two contacts.
Procedure 1. Place a call to the first party. 2. When the first party answers the call, select Options > Conference.
On the CP930W/DD phone, select Conference. The active call is placed on hold. 3. Dial the second party's number. 4. When the second party answers the call, select Conference to invite two parties to join the conference.
Merging Two Calls into a Conference You can invite a held call into a conference call with the active call.
Procedure 1. Place two calls on the phone. 2. Select Options > Conference.
On the CP930W/DD phone, select Conf.
Muting/Unmuting a Conference Call When you mute the local microphone during a conference call, other participants can hear each other except you.
Procedure 1. Press the MUTE key to mute the conference. 2. Press the MUTE key again to unmute the conference.
Ending a Conference Call You can end the current conference call at any time.
Procedure Press or End.
Hybrid UC Meeting
You can create a hybrid UC meeting on the CP930W by different ways. · Creating a Hybrid UC Meeting with Mobile Phone · Creating a Hybrid UC Meeting with PC
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· Creating a Hybrid UC Meeting with Mobile Phone and PC
Creating a Hybrid UC Meeting with Mobile Phone When you are talking on your mobile phone and want to invite colleagues, you can create a hybrid UC meeting on the phone.
Procedure 1. During the mobile call, active the Bluetooth feature on your mobile phone. 2. Connect and pair the phone on your mobile phone. 3. Switch the audio input mode to Bluetooth on your mobile phone. 4. Select Conf, then enter the desired number to dial out or press Directory to select a contact. 5. After the second party answers the call, select Conf. 6. Repeat steps 4-5 to invite more parties (up to 4 parties).
Creating a Hybrid UC Meeting with PC When you are talking with your contact on the PC and want to invite colleagues, you can create a hybrid UC meeting on the phone.
Procedure 1. Connect the phone to a PC using a micro USB cable. 2. Select Hold > New Call. 3. Enter the desired number to dial out or press Directory to select a contact. 4. After the second party answers the call, select Conf. 5. Repeat steps 2-4 to invite more parties (up to 4 parties).
Creating a Hybrid UC Meeting with Mobile Phone and PC You can create a hybrid UC meeting on the phone with mobile phone and PC simultaneously.
Procedure 1. Connect and pair the phone on your mobile phone. 2. Connect the PC to your phone by using the micro USB cable. 3. Place a call using the softphone on the PC. 4. Do the following to place a mobile call over Bluetooth on the phone.
a) Select Hold > New Call. b) Select Switch to choose the Mobile Account. c) Enter the desired number. d)
Select Send or . 5. Do the following to place a SIP call on the phone.
a) Select Conf. b) Enter the desired number. c)
Select Send or . 6. Repeat the step 5 to invite more parties (up to 4 parties). 7. Select Conf.
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Network Conference
If your system administrator has set a network conference feature on your phone, you can initiate a conference with two or more contacts. · Setting Up a Network Conference · Inviting another Party into an Active Conference Call · Holding/Resuming a Conference Call · Ending a Conference Call
Setting Up a Network Conference You can set up a network conference with two or more contacts.
Procedure 1. Place a call to the first party. 2. Select Options > Conference.
On the CP930W/DD phone, select Conf. The active call is placed on hold. 3. Dial the second party's number. 4. When the second party answers the call, select to add the second party to the conference. 5. Select to place a new call. The conference call is placed on hold. 6. Enter the number of the new party, and then press the OK key. 7. When the new party answers the call, select Conf to add the new party to the conference. 8. Repeat steps 5 to 7 until you add all parties.
Note: The procedures for setting up a network conference call on specific servers may be different. Contact your system administrator for more information.
Inviting another Party into an Active Conference Call Any party in the conference call can invite other party into an active conference call.
Procedure 1. Select New Call.
On the CP930W/DD phone, select Conf or Hold > New Call. 2. Enter the desired number and dial out. 3. When the new party answers the call, select Options > Conference.
On the CP930W/DD phone, select Conf.. The new party is joined the conference call.
Holding/Resuming a Conference Call Any party in the conference call can place himself/herself on hold, but other parties can continue the conference call normally.
About this task Note: The conference call will only be held when all parties in the conference call place themselves on hold.
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Procedure 1. Select Options > Hold.
On the CP930W/DD phone, select Hold. 2. Select Resume to resume the held conference call.
Ending a Conference Call You can end the current conference call at any time.
Procedure Press or End.
Recording Using an SD Card
By default, you can record your calls into an SD card so that you can listen to them later. For more information on how to attach an SD card, please refer to the Quick Start Guide for your phone on Yealink Support. It is only applicable to CP930W. · Recording a Call · Pausing/Resuming a Recording · Stopping a Recording · Managing the Recordings · Viewing the Available Recording Time
Recording a Call
You can record the important parts during an active call.
About this task Note: Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of call recording in the country where you are. It is also very important to inform all the call parties that you are recording and ask for their consent before recording the conversation.
Procedure During a call, select More > StartREC. The phone screen displays a recording icon and recording duration.
Pausing/Resuming a Recording
When you do not want the current sensitive information to be recorded, you can pause the recording. After pausing, you can resume it at any time and the recording continues and will be saved in the same file.
Procedure 1. Select PauseREC to pause a recording.
The pause recording icon appears on the phone screen and the duration stops counting.
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2. Select Re REC to resume a recording. Note: If you hold the call during the recording, none of the parties will be recorded until you resume the call.
Stopping a Recording
You can stop recording a call before the call ends. The recording also stops when the active call ends. The recording will be saved as a "*.aac" file in the SD card automatically.
Procedure Do one of the following: · Select StopREC.
The recording icon and recording duration disappears. The screen prompts a message that the call is recorded successfully. · Select End Call. The recording icon and recording duration disappears, and the phone returns to the idle screen. The screen prompts a message that the call is recorded successfully.
Managing the Recordings
After stopping recording, you can manage the recordings on your phone. Make sure the is still inserted in the phone. · Listening to a Recording · Pausing/Resuming a Playback · Fast Forwarding/Rewinding a Playback · Deleting a Recorded Call
Listening to a Recording You can browse and play back the recordings on your phone.
About this task Note: You can also play back the recordings on a PC using an application capable of playing the "*.aac" file.
Procedure 1. Go to Menu > Record > Browse Audio.
The phone screen shows all recorded files (filename and file size). The filename consists of the recording time & date, the other party's number/name (or the first person's number/name you called). 2. Highlight the desired file and select Play. The length of the recording and a progress bar are displayed as the recording plays.
Pausing/Resuming a Playback When you are playing a recording, you can pause it manually to take note.
Procedure 1. Select Pause to pause the playback. 2. Select Play to restart the playback.
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Fast Forwarding/Rewinding a Playback While a recording plays, you can fast forward or rewind the playback at any time.
Procedure Do the following: · Select to skip forward the playback. Tap once to skip forward 1 minute. · Select to rewind the playback. Tap once to rewind 1 minute.
Deleting a Recorded Call You can delete the recordings when you need additional space on your SD card or the recordings are useless.
Procedure 1. Go to Menu > Record > Browse Audio. 2. Highlight the desired recording and select Delete.
The phone prompts you whether to delete the audio. 3. Confirm the action.
Viewing the Available Recording Time
To avoid the recording failed due to timeout, you can view the storage space of the SD card, and check the available recording time before recording.
Procedure Go to Menu > Record > Storage Space.
Advanced Call Features
By using the advanced features, your handset would perform more functions that make your work more efficiently. If you require additional information or assistance with your new phone, contact your system administrator. · Call Park and Call Retrieve · Shared Call Appearance (SCA) · Voice Mail
Call Park and Call Retrieve
You can park a call, and then retrieve the call either from your phone or another phone. After parked, the call is placed on hold, you can continue the conversation after retrieving it.
Note: Call park is not available on all servers. Check with your system administrator to find out if it is available on your phone. · Parking or Retrieving a Call in the FAC Mode · Parking or Retrieving a Call in the Transfer Mode · Retrieving a Call with a Retrieve Key
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Parking or Retrieving a Call in the FAC Mode
You can park the call to the local extension or the desired extension through dialing the park code. · Parking a Call in the FAC Mode · Retrieving a Parked Call in the FAC Mode
Parking a Call in the FAC Mode You can park a call in the FAC mode directly. When you park a call to the local extension or the desired extension, the call is held in the same network on your phone.
Before you begin Your system administrator has set call park in the FAC mode.
Procedure 1. During a call, select Options > Call Park.
On the CP930W/DD phone, select Call Park (Park). The phone will dial the call park code which is pre-configured. 2. Do one of the following: · If you want to park the call against the local extension, press the # key. · If you want to park the call against the desired extension, enter the extension (for example, 4606)
where you want to park the call and press the # key. If the call is parked successfully, you will hear a voice prompt that the call is parked.
Retrieving a Parked Call in the FAC Mode You can retrieve a parked call in the FAC mode from any phone within your network.
Before you begin Your system administrator has set call park in the FAC mode. There is a call parked on the extension. Get the park retrieve code from your system administrator.
Procedure 1. Dial the park retrieve code.
On the CP930W/DD phone, you can also select Retrieve on the dialing screen. 2. Follow the voice prompt to retrieve:
· Press the # key on the phone where the call is parked. · Enter the desired extension followed by # (for example, 4606#) on any phone.
Parking or Retrieving a Call in the Transfer Mode
You can park the call to the shared parking lot through a blind transfer. For some servers, the system will return a specific retrieve park number (park retrieve code) after parking successfully. · Parking a Call in the Transfer Mode · Retrieving a Parked Call in the Transfer Mode
Parking a Call in the Transfer Mode You can park a call in the transfer mode directly. When you park a call to the shared parking lot, the call is held on your phone.
| Advanced Call Features | 42
Before you begin Your system administrator has set call park in the Transfer mode.
Procedure During a call, select Options > Call Park. On the CP930W/DD phone, select Call Park (Park). The call will be directly transferred to the shared parking lot.
Retrieving a Parked Call in the Transfer Mode You can retrieve a parked call in the transfer mode from any phone in the same network.
Before you begin Your system administrator has set call park in the Transfer mode. There is a call parked on the shared parking lot.
Procedure Dial the park retrieve code. The phone will retrieve the parked call from the shared parking lot.
Note: When the W59R/W56H/W53H/DD phone is idle, you can use a Retrieve key to retrieve a parked call directly. Related tasks Retrieving a Call with a Retrieve Key
Retrieving a Call with a Retrieve Key
You can easily use a retrieve key to retrieve a parked call quickly.
Before you begin Check with your system administrator if the FAC or Transfer mode is set on your phone, and if the call park feature has set for your phone. It is only applicable to W59R/W56H/W53H/DD phone.
Procedure 1. Go to OK > Settings > Shortcut. 2. Highlight the desired shortcut key and press Change. 3. Select Retrieve.
Note: On the DD phone, go to Menu > Features > DSS Keys to configure a Retrieve Park key. When there is a call parked on the extension or the shared parking lot, you can press the Retrieve key on the idle screen, and the handset will dial the configured park retrieve code.
Shared Call Appearance (SCA)
Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on more than one phone at the same time. Your system administrator can set your phone to use the shared line. · W59R/W56H/W53H State Indicator of Shared Line · Placing Calls on a Shared Line · Answering Calls on a Shared Line
| Advanced Call Features | 43
· Placing a Call on Public Hold · Placing a Call on Private Hold · Retrieving a Held Call on a Shared Line · Barging in an Active Call on a Shared Line · Pulling a Shared Call on a Shared Line
W59R/W56H/W53H State Indicator of Shared Line
If your system administrator assigns the shared line to your handset, the SCA with an icon is displayed on the right soft key.
The following table shows the icon associated with the shared line:
Icons
Description The shared line is idle.
The shared line is dialing, in conversation or placed on private hold. The shared line receives an incoming call or is placed on public hold.
(Flashing)
Placing Calls on a Shared Line
You can place one or multiple calls on a shared line. Related information Placing Calls
Answering Calls on a Shared Line
You can answer one or two calls on the shared line.
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call can be answered on any one of the phones.
Related information Answering Calls
Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
| Advanced Call Features | 44
Procedure During a call, select Options > Hold. On the CP930W/DD phone, select Hold.
Placing a Call on Private Hold
You can place a call on private hold that only you on shared line can retrieve the held call.
Procedure During a call, select Options > Private Hold. On the CP930W/DD phone, select More > PriHold. Then the call is held on your phone, and the other phones registered with shared line show the call is in the busy state. Other users on the shared line cannot resume your held call.
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a call that is in a held state, you can resume the held call remotely from other user's phone.
Before you begin There is at least one call placed on public hold on the shared line.
Procedure 1. On the W59R/W56H/W53H, select SCA, and then select the held call. 2. Select Resume.
Barging in an Active Call on a Shared Line
In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns into a three-party conference.
Before you begin There is at least one active call on the shared line. Only one user can barge into an active call on the shared line at a time.
About this task It is not applicable to CP930W.
Procedure 1. Select SCA and then select an active call. 2. Select BargeIn (Barge In) to interrupt the active call.
Pulling a Shared Call on a Shared Line
In the SCA scenario, both you and other users can pull an existing call from another shared phone that is active or held.
Before you begin There is an active or held call on the shared line. Contact your system administrator for the call pull feature access code.
| Advanced Call Features | 45
It is not applicable to CP930W.
Procedure 1. Enter the call pull feature access code (for example, *11). 2. Press the OK key to dial out.
Voice Mail
Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your IP phones. This feature is set up on the server-side and not all servers support this feature. · Setting the Voice Mail Code · Leaving Voice Mails · Listening to Voice Mails
Setting the Voice Mail Code
If you want to connect to the message center, you need to set the voice mail code on your phone.
Procedure 1. Go to OK > Voice Mail > Set Voice Mail.
On the CP930W, go to Menu > Message > Set Voice Mail Code. On the DD phone, go to Menu > Message > Voice Mail > Set Voice Mail Code. 2. On the W59R/W56H/W53H/CP930W, select Enabled from the Status field. 3. Enter the voice mail code. 4. Confirm the action.
Leaving Voice Mails
You can leave a voice mail to someone who is busy or inconvenient to answer the call.
Procedure 1. Follow the voice prompts to leave a voice mail. 2. Hang up to complete the voice mail.
Listening to Voice Mails
You can listen to your voice mails on the handset directly.
Before you begin You need to set the voice mail code in advance.
Procedure 1. Go to OK > Voice Mail > Play Message or press the Message key.
On the CP930W, go to Menu > Message > Play Message. On the DD phone, go to Menu > Message > Voice Mail > View Voice Mail. 2. Follow the voice prompt from the system server to listen to your voice mails.
| Directory | 46
Directory
The phone provides several types of phone directories, which can be customized by your system administrator. · Local Directory · Shared Directory · Blocklist · Remote Phone Book
Local Directory
You can store up to 100 contacts in the handset's Local Directory, as well as add, edit and delete a contact. · Adding Contacts · Viewing Contacts · Editing Contacts · Deleting Contacts · Searching for Contacts
Adding Contacts
When you add a contact to your Local Directory, you can choose how much information you want to enter for your contact. You are required to enter a contact name at least for each new contact.
Procedure 1. Go to OK > Directory or OK > Directory > Local Directory.
On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Select Options > New Contact.
On the CP930W/DD phone, select Add. 3. Enter the contact's information. 4. Confirm the action.
Viewing Contacts
You can view the local contacts from the Local Directory on your phone.
Procedure 1. Go to OK > Directory or OK > Directory > Local Directory.
On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Use the navigation keys to look through the contacts.
The contact names are displayed in alphabetical order.
Editing Contacts
You can modify or add more information to your contacts.
Procedure 1. Go to OK > Directory or OK > Directory > Local Directory.
On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Highlight the desired contact and select Options > Edit.
On the CP930W/DD phone, select Options (Option) > Detail. 3. Edit the contact information. 4. Confirm the action.
Deleting Contacts
You can delete one or all contacts from the Local Directory. · Deleting a Contact · Deleting All Contacts
Deleting a Contact You can delete any contact from the Local Directory.
Procedure 1. Go to OK > Directory or OK > Directory > Local Directory.
On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Highlight the desired contact and select Options (Option) > Delete.
The phone prompts you whether to delete this contact. 3. Confirm the action.
Deleting All Contacts You can delete all contacts from the Local Directory.
Procedure 1. Go to OK > Directory or OK > Directory > Local Directory.
On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Highlight the desired contact and select Options (Option) > Delete All.
The phone prompts you whether to delete all contacts. 3. Confirm the action.
Searching for Contacts
In the Local Directory, you can enter search criteria to find your desired contact quickly.
Procedure 1. Go to OK > Directory or OK > Directory > Local Directory.
On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Enter your search criteria in the search field.
On the CP930W, enter your search criteria directly by tapping the keypad.
| Directory | 47
| Directory | 48
Shared Directory
All handsets that are registered on the same DM can share the contacts with each other. You can store up to contacts in your phone's Shared Directory. It is not applicable to DD phones.
Note: Check with your system administrator to find out if this feature is available on your phone.
· Adding Shared Contacts · Editing Shared Contacts · Deleting a Shared Contact · Deleting All Shared Contacts · Searching for Shared Directory Contacts · Saving a Shared Contact to the Local Directory
Adding Shared Contacts
When you add a contact to your Shared Directory, you can choose how much information you want to enter for your contact. You are required to enter a contact name at least for each new contact.
Procedure 1. Go to OK > Directory > Shared Directory.
On the CP930W, go to Directory > Shared Directory. 2. Select Options > New Contact.
On the CP930W, select Add. 3. Enter the contact's information. 4. Confirm the action.
Editing Shared Contacts
You can modify or add more information to your contacts.
Procedure 1. Go to OK > Directory > Shared Directory.
On the CP930W, go to Directory > Shared Directory. 2. Highlight the desired contact and select Options > Edit.
On the CP930W, select Options > Detail. 3. Edit the contact information. 4. Confirm the action.
Deleting a Shared Contact
You can delete any contact from the Shared Directory.
Procedure 1. Go to OK > Directory > Shared Directory.
On the CP930W, go to Directory > Shared Directory. 2. Highlight a contact and select Options > Delete.
The phone prompts you whether to delete this contact.
| Directory | 49
3. Confirm the action.
Deleting All Shared Contacts
You can delete all contacts from the Directory.
Procedure 1. Go to OK > Directory > Shared Directory.
On the CP930W, go to Directory > Shared Directory. 2. Highlight a contact and select Options > Delete All.
The phone prompts you whether to delete all contacts. 3. Confirm the action.
Searching for Shared Directory Contacts
In the Shared Directory, you can enter search criteria to find your desired contact quickly.
Procedure 1. Go to OK > Directory > Shared Directory.
On the CP930W, go to Directory > Shared Directory. 2. Enter your search criteria in the search field.
On the CP930W, enter your search criteria directly by tapping the keypad.
Saving a Shared Contact to the Local Directory
You can move a shared contact to the Local Directory. The shared contacts added to the Local Directory will not disappear, even after your system administrator disables the Shared Directory feature.
Procedure 1. Go to OK > Directory > Shared Directory.
On the CP930W, go to Directory > Shared Directory. 2. Highlight a contact and select Options > Add To Local > New Entry. 3. Edit the contact information. 4. Confirm the action.
Tip: You can select Add To Local > Update Existing to update the existing contact information.
Blocklist
Incoming calls from the Blocklist are rejected automatically. You can store up to 30 contacts in the blocklist to block unwanted callers. · Adding a Blocklist Contact · Viewing Blocklist Contacts · Editing a Blocklist Contact · Deleting Blocklist Contacts
| Directory | 50
Adding a Blocklist Contact
You can add a blocklist contact on the phone to prevent someone from calling you.
Procedure 1. Go to OK > Settings > Telephony > Blocklist.
On the DD phone, go to Menu > Directory > Blacklist. On the CP930W, go to Menu > Settings > Basic Settings > Blacklist. 2. Select New Entry or Options > New Entry. On the CP930W/DD phone, select Add. 3. Enter the contact's information. 4. Confirm the action.
Viewing Blocklist Contacts
You can view the blocklist contacts from the blocklist on your phone.
Procedure 1. Go to OK > Settings > Telephony > Blocklist.
On the DD phone, go to Menu > Directory > Blacklist. On the CP930W, go to Menu > Settings > Basic Settings > Blacklist. 2. Use the navigation keys to look through the blocklist contacts.
Editing a Blocklist Contact
You can update your blocklist contacts' information.
Procedure 1. Go to OK > Settings > Telephony > Blocklist.
On the DD phone, go to Menu > Directory > Blacklist. On the CP930W, go to Menu > Settings > Basic Settings > Blacklist. 2. Highlight the desired blocklist contact and select Options > Edit. On the CP930W/DD phone, select Options (Option) > Detail. 3. Edit the contact information. 4. Confirm the action.
Deleting Blocklist Contacts
You can delete one or all blocklist contacts. If a contact is removed from the blocklist, you can answer the call from the contact normally. · Deleting a Blocklist Contact · Deleting All Blocklist Contacts
Deleting a Blocklist Contact If you want to answer a call from a specific contact, you need to remove it from the blocklist.
| Directory | 51
Procedure 1. Go to OK > Settings > Telephony > Blocklist.
On the DD phone, go to Menu > Directory > Blacklist. On the CP930W, go to Menu > Settings > Basic Settings > Blacklist. 2. Highlight the desired blocklist contact and select Options > Delete.
Deleting All Blocklist Contacts You can delete all contacts from the Blocklist when you are ready to answer calls from them again.
Procedure 1. Go to OK > Settings > Telephony > Blocklist.
On the DD phone, go to Menu > Directory > Blacklist. On the CP930W, go to Menu > Settings > Basic Settings > Blacklist. 2. Highlight the desired blocklist contact and select Options (Option) > Delete All. The phone prompts you whether to delete all contacts. 3. Confirm the action.
Remote Phone Book
If the Remote Phone Book feature has been enabled by your system administrator, you can access your corporate directory directly from your phone. · Searching for Remote Phone Book Contacts · Viewing Remote Phone Book Contacts · Saving a Remote Phone Book Contact to the Local Directory
Searching for Remote Phone Book Contacts
In the Remote Phone Book, you can enter search criteria to find your desired contact quickly.
Procedure 1. Go to OK > Directory.
On the CP930W/DD phone, go to Directory > Remote Phone Book. 2. Select the desired remote phone book. 3. Enter your search criteria in the search field.
On the CP930W, enter your search criteria directly by tapping the keypad.
Viewing Remote Phone Book Contacts
You can view the contact list of the Remote Phone Book on your phone.
Procedure 1. Go to OK > Directory.
On the CP930W/DD phone, go to Directory > Remote Phone Book. 2. Select the desired remote phone book. 3. Use the navigation keys to look through the contacts.
| Call History | 52
Saving a Remote Phone Book Contact to the Local Directory
You can save any remote phone book contact to the Local Directory, to conveniently call this contact when you cannot access the Remote Phone Book.
Procedure 1. Go to OK > Directory.
On the CP930W/DD phone, go to Directory > Remote Phone Book. 2. Select the desired remote phone book. 3. Highlight the desired contact and select Options > Add To Local > New Entry.
On the DD phone, select Option > Add to Contact. 4. Edit the contact information. 5. Confirm the action.
Tip: You can select Add To Local > Update Existing to update the existing contact information.
Call History
The call history list includes Missed Calls, Placed Calls and Received Calls, and each list holds 100 entries.
· Call History Icons · Viewing History Records · Saving a History Record to Local Directory · Saving a History Record to Blocklist · Deleting History Records
Call History Icons
The call history icon in the Call History indicates the corresponding call history types. W59R/W56H/W53H:
Icon
Description
Received Calls
Missed Calls Placed Calls
CP930W/DD phone: Icon
Description Received Calls
Missed Calls Placed Calls
| Call History | 53
Viewing History Records
The history record saves the call information such as the caller's name and number, local line and call duration.
Procedure 1. Press History. 2. Select the desired list. 3. Highlight the desired entry and select Options(Option) > Detail.
Saving a History Record to Local Directory
To identify someone's call the next time, you can save a history record to the Local Directory.
Procedure 1. Press History. 2. Select the desired list. 3. Highlight the desired entry and select Options > Add To Local > New Entry.
On the DD phone, select Option > Add to Contacts. 4. Edit the contact information. 5. Confirm the action.
Tip: You can select Add To Local > Update Existing to update the existing contact information.
Saving a History Record to Blocklist
You can prevent someone from calling you again by saving a history record to the blocklist. It is not applicable to DD phones.
Procedure 1. Press History. 2. Select the desired list. 3. Highlight the desired entry and select Options > Add To Blocklist.
The phone prompts you whether to add it or not. 4. Confirm the action.
Deleting History Records
You can delete one or all call records from the call history list. · Deleting a Call Record · Deleting All Call Records
| Customizing Your Phone | 54
Deleting a Call Record
You can delete any call record from the call history list.
Procedure 1. Press History. 2. Select the desired list. 3. Highlight the desired entry and select Options > Delete.
On the DD phone, highlight the desired entry and select Delete. The selected entry is deleted successfully.
Deleting All Call Records
You can delete all call records from the call history list.
Procedure 1. Press History. 2. Select the desired list. 3. Select Options (Option) > Delete All.
The phone prompts you whether to delete all records. 4. Confirm the action.
Customizing Your Phone
You can make your phone more personalized by customizing various settings. · Turning Handset On · Turning Handset Off · Changing the Wallpaper · Setting the Screen Saver · Changing the W59R/W56H/W53H/CP930W Brightness · Changing the DD Phone Brightness · Setting the Keypad Light · Changing the Language · Time & Date · Customizing the Soft Keys · Shortcuts · Locking Your W59R/W56H/W53H · Locking Your DD Phone · Silent Mode
Turning Handset On
The W59R/W56H/W53H will be turned on automatically when the battery is inserted into the handset. The CP930W will be turned on automatically when the phone is placed in the charging cradle. You can also turn the handset on manually.
| Customizing Your Phone | 55
About this task It is only applicable to W59R/W56H/W53H/CP930W.
Procedure Do one of the following: · Press the On-hook key. The handset screen lights up.
On the CP930W, long press the On-hook key. The mute touch key glows red and then the handset screen lights up. · Place the handset to the charging cradle.
Turning Handset Off
The handset will be turned off automatically when the battery runs out. You can also turn the handset off manually.
About this task It is only applicable to W59R/W56H/W53H/CP930W.
Procedure Long press the On-hook key when the handset is idle. On the CP930W, a message prompts whether to power off the device.
Note: You cannot turn the CP930W off when the phone is charging.
Changing the Wallpaper
You can change the wallpaper that is displayed on the idle screen.
About this task It is only applicable to W59R/W56H/W53H.
Procedure 1. Go to OK > Settings > Display > Wallpaper.
For DD phone, go to Menu > Basic Setting > Display > Wallpaper. 2. Press the navigation keys to select the desired image. 3. Confirm the action.
Setting the Screen Saver
The screen saver is designed to protect your phone screen. When the screen saver is enabled, an analog clock will be activated and appear on the phone screen if the handset is idle for approximately 10 seconds.
About this task It is only applicable to W59R/W56H/W53H.
| Customizing Your Phone | 56
Procedure 1. Go to OK > Settings > Display > Screen Saver. 2. Press Change to select the Screen Saver check box (the default status is checked).
Changing the W59R/W56H/W53H/CP930W Brightness
For W59R/W56H/W53H, the handset backlight in charger or out of charger can be configured independently. When in charger/out of charger is enabled, the backlight will be turned off after the handset is idle for about 30 minutes when the handset is or is not in the charging cradle. When an incoming call arrives, a key is pressed or the handset status changes, the backlight is automatically turned on. For CP930W, the backlight automatically turns off, when the phone is charging and inactive for a specified time.
Note: When the CP930W is not in charging, its backlight will be turned off after the phone is inactive for about 30 seconds.
Procedure 1. Go to OK > Settings > Display > Display Backlight.
On the CP930W, go to Menu > Settings > Basic Settings > Display > Display Backlight. 2. Select the desired value from the Active Level field. 3. Select the desired value from the In Charger or Out Of Charger field.
On the CP930W, select the desired value from the Time in Charger field. 4. Confirm the action.
Changing the DD Phone Brightness
You can configure the backlight to adjust the brightness of the phone screen. Backlight status on the phone screen can be configured from the following options: · Always On: Backlight is on permanently. · Always Off: Backlight is off permanently. · 15s, 30s, 1min, 2min, 5min, 10min, or 30min:Backlight is turned off when the phone is inactive after
the designated time (in seconds).
Procedure 1. Go to Menu > Settings > Basic Settings > Display > Backlight. 2. Select the desired time from the Backlight Time field. 3. Confirm the action.
Setting the Keypad Light
You can enable the keypad light to illuminate the keypad keys when any key is pressed.
About this task It is only applicable to W59R/W56H/W53H.
| Customizing Your Phone | 57
Procedure 1. Go to OK > Settings > Display > Keypad LED. 2. Press Change to select the Keypad LED check box (the default status is checked).
Changing the Language
Your phone supports several languages that you can choose to use on the phone.
Before you begin Contact your system administrator to find out exactly which languages are supported on your phone.
Procedure 1. Go to OK > Settings > Language.
On the CP930W/DD phone, go to Menu > Settings > Basic Settings > Language. 2. Select the desired language.
The phone prompts you whether to change the language. 3. Confirm the action.
The phone language is changed to the selected one.
Time & Date
You can set the time and date manually. The time and date formats are also variable. · Setting the Time and Date Manually · Changing the Time and Date Format
Setting the Time and Date Manually
If your phone cannot obtain the time and date automatically, you can set it manually.
Procedure 1. Go to OK > Settings > Date & Time.
On the CP930W, go to Menu > Settings > Basic Settings > Time & Date. On the DD phone, go to Menu > Settings > Basic Settings > Time & Date > Manual Setting. 2. Edit the date and time. 3. Confirm the action. The time and date set on the handset will be changed accordingly.
Changing the Time and Date Format
You can set the phone to display the time in 12-hour or 24-hour format. You can also change the date format, including the options to display the day (D), month (M), and year (Y).
| Customizing Your Phone | 58
Procedure 1. Go to OK > Settings > Display > Time Format or Date Format.
On the DD phone, go to Menu > Settings > Basic Settings > Time & Date > Time & Date Format. On the CP930W, go to Menu > Settings > Basic Settings > Display > Time Format or Date Format. 2. Select the desired time format or date format. 3. Confirm the action.
Customizing the Soft Keys
You can customize the function of the soft keys displayed on the bottom of the idle screen. The soft keys are typically used to access frequently used functions, and to create menu shortcuts to access frequently used phone settings.
About this task It is only applicable to the CP930W/DD phone.
Procedure 1. Go to Menu > Settings > Advanced Settings (default PIN: 0000) > Softkey Label. 2. Select the desired soft key. 3. Select the desired key type from the Type field. 4. Confirm the action.
Note: If you replace another key of the Menu soft key on CP930W, you can access the phone settings by pressing the OK key. For DD phone, we recommend that you keep a Menu soft key; otherwise, you may not access the phone settings.
Shortcuts
Shortcuts allow you to quickly access the feature without scrolling through the menu when the phone is idle. You can configure six shortcuts on the phone in total. It is only applicable to W59R/W56H/W53H. · Supported Shortcuts · Customizing the Shortcuts
Supported Shortcuts
By default, the handset provides a certain access feature for a certain shortcut, you can change it to make your phone more personalized. The following table lists the default access feature of the desired shortcut, and the available access features for all shortcuts:
| Customizing Your Phone | 59
Shortcut Left Softkey Right Softkey
Default Access Feature History Line Status Intercom (not available in the multi-cell system) Directory
Volume-
Volume+
Available Access Features
History Missed Received Redial Speed Dial Menu Line Status Default Line Call Forward Do Not Disturb Directory Local Directory Remote Directory LDAP VolumeVolume+ Retrieve Shared Directory Status XML Browser XML Dir
Customizing the Shortcuts
You can customize the function of the shortcuts to make your handset more personalized.
Procedure 1. Go to OK > Settings > Shortcut. 2. Select the desired shortcut and select Change.
The feature currently assigned to the selected key is highlighted and followed by a left arrow. 3. Select the desired feature. Related information Supported Shortcuts
Locking Your W59R/W56H/W53H
To prevent accidental use of the handset, the keypad can be locked manually. When the keypad is locked, incoming calls will still ring on your phone, but only the emergency numbers can be dialed out. · Locking Handset Keypad
| Customizing Your Phone | 60
· Unlocking Your Handset
Locking Handset Keypad
When you temporarily do not use your handset, you can lock it manually.
Procedure Long press the # key when the handset is idle until the phone prompts you the handset is locked. The lock icon appears in the status bar.
Unlocking Your Handset
When you need to use the locked handset, you can unlock it manually.
Procedure Long press the # key when the locked handset is idle until the phone prompts you the handset is unlocked. The lock icon disappears from the status bar.
Locking Your DD Phone
Phone lock helps you protect your phone from unauthorized use. · Setting the Phone Lock · Locking Your Phone Manually · Unlocking Your Phone · Changing Your Phone Unlock PIN
Setting the Phone Lock
You can manually lock the phone or wait a specified time to automatically lock the phone.
About this task What unauthorized users can do depends on the settings of the phone lock type. The phone supports the following phone lock types: · Menu key: it prevents unauthorized users from accessing the menu, changing the personal settings for
your phone. · Function key: it only allows users to use the keypad for placing a call, answering or rejecting an
incoming call and ending a call, and it prevents unauthorized users from other operations. · All keys: it only allows users to use the keypad for dialing an emergency number or authorized
numbers that set up by your system administrator, answering or rejecting an incoming call and ending a call, and it prevents unauthorized users from other operations. The phones only support All Keys type of phone lock.
Note: The Volume key always available when you lock the phone.
Procedure 1. Go to Menu > Settings > Basic Settings > Phone Lock. 2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field and confirm the action. 3. Select Enabled from the Lock Enable field. 4. Select the desired type from the Lock type field.
| Customizing Your Phone | 61
5. Enter the desired interval (0 - 3600 seconds) in the Lock Time Out field. If the value is set to 0, the phone will not be automatically locked.
6. Confirm the action.
Locking Your Phone Manually
You can lock the phone manually before the phone is automatically locked.
Before you begin Make sure that the phone lock is set.
Procedure Long press # key when the phone is idle. The lock icon appears on the phone screen.
Unlocking Your Phone
You can use an unlock PIN to unlock the phone.
About this task If you forget the unlock PIN, you can enter the administrator password to unlock your phone, and then automatically access the PIN change screen.
Procedure 1. Press any locked key, the phone prompts you to enter an unlock PIN. 2. Enter the desired PIN (default: 123) in the Unlock PIN field. 3. Confirm the action.
The lock icon disappears from the phone screen.
Changing Your Phone Unlock PIN
The default unlock PIN is "123". For security reasons, you should change the default unlock PIN as soon as possible.
Procedure 1. Go to Menu > Settings > Basic Settings > Change PIN. 2. Enter your old and new unlock PIN respectively.
The unlock PIN length must be within 15 digits. 3. Confirm the action.
Silent Mode
You can enable the silent mode if you do not want to be disturbed. The handset will not ring when receiving an incoming call, but it will still display the incoming call information. It is only applicable to W59R/W56H/W53H. · Switching on Silent Mode · Switching off Silent Mode
| Audio Settings | 62
Switching on Silent Mode
You can silence an incoming call by switching on silence mode to stop your phone from ringing.
Procedure Long press the * key until the phone prompts "All Ring Tones Off".
The silent icon appears in the status bar.
Switching off Silent Mode
If you want to resume the incoming ring, you can switch off silent mode.
Procedure Long press the * key until the phone prompts "All Ring Tones On".
The silent icon disappears from the status bar.
Audio Settings
You can change the basic audio settings on your phone.
· Adjusting the Volume · Setting the Ring Tone · Setting the Advisory Tone · Setting the Vibrator · Setting the Key Tone · Disabling the Noise Cancellation
Adjusting the Volume
You can adjust the volume of the ringer, media, and audio during a call.
Procedure Do one of the following:
· Press the Volume key. · Press the left or right navigation key when the handset is idle. · Go to OK > Settings > Audio > Ring Tones > Volume and press the left or right navigation key.
On the CP930W, press the Volume touch key.
On the DD phone, press the Volume key
.
Setting the Ring Tone
Ring tones are used to indicate the incoming calls. · Setting the Ring Tone for the External Calls
| Audio Settings | 63
Setting the Ring Tone for the External Calls
You can select a unique ring tone for the external calls so that you can identify callers when the phone rings.
Procedure 1. Go to OK > Settings > Audio > Ring Tones > Melodies.
On the CP930W, go to Menu > Settings > Basic Settings > Sound > Ring Tones. On the DD phone, go to Menu > Settings > Basic Settings > Sound > Ring Tones > Common. 2. Select the desired ring tone. The ring tone is played automatically. 3. Confirm the action.
Setting the Advisory Tone
Advisory tones are the acoustic signals of your handset, which inform you of different actions and states. It is not applicable to DD phones.
About this task You can configure the following advisory tones independently: · Keypad Tone: plays when you press any key on the keypad. · Touch Tone: plays when you tap the keys (except the touch keypad). It is only applicable to CP930W. · Confirmation: plays when a setting is changed or the handset is placed in the charger cradle. · Low Battery: plays when the battery's remaining capacity is low and the handset needs charging.
Note: If the silent mode is activated, the advisory tones will not play, but you can still see the alert of low battery on the phone screen.
Procedure 1. Go to OK > Settings > Audio > Advisory Tones.
On the CP930W, go to Menu > Settings > Basic Settings > Sound > Advisory Tones. 2. Select the desired value from the Keypad Tone field. 3. On the CP930W, select the desired value from the Touch Tone field. 4. Select the desired value from the Confirmation field. 5. Select the desired value from the Low Battery field. 6. Confirm the action.
Setting the Vibrator
By default, the phone simultaneously vibrates and rings when receiving an incoming call.
About this task It is only applicable to W59R. The following vibration settings are available for the incoming call: · Vibrate and Ring: The handset will simultaneously ring and vibrate. · Vibrate: The handset will vibrate only.
| W59R Bluetooth | 64
· Vibrate then Ring: The handset will vibrate four times and then start ringing. · Off
Note: If the silent mode is activated, the handset will not vibrate and ring.
Procedure 1. Go to OK > Settings > Audio > Vibrator. 2. Select the desired method.
Setting the Key Tone
If you enable the key tone, the phone will produce a sound when you press the keypad. It is only applicable to DD phone.
Procedure 1. Go to Menu > Settings > Basic Settings > Sound > Key Tone. 2. Select the desired value from the Key Tone field. 3. Confirm the action.
Disabling the Noise Cancellation
Noise cancellation helps improve intelligibility of speech in noisy environments. You are allowed to disable it.
About this task It is only applicable to W59R.
Procedure 1. Go to OK > Settings > Audio > Noise Cancellation. 2. Disable the noise cancellation. 3. Confirm the action.
W59R Bluetooth
The W59R handset can be used with a Bluetooth headset. By default, the Bluetooth feature is disabled. To be able to use Bluetooth, it must be enabled. For a list of supported Bluetooth headsets, refer to Appendix C - Bluetooth Headset Compatibility List . · Enabling / Disabling the Bluetooth · Pairing Devices · Managing Paired Headsets · Editing Device Name of Your Phone
Enabling / Disabling the Bluetooth
| W59R Bluetooth | 65
Procedure 1. Go to OK > Settings > Bluetooth. 2. Select Enabled / Disabled from the Bluetooth field. 3. Confirm the action.
Pairing Devices
Before you begin Make sure that Bluetooth is enabled.
Procedure 1. Go to OK > Settings > Bluetooth. 2. Select Scan Devices.
The search result list displays up to 20 Bluetooth devices. 3. Put the headset into pairing mode.
For more information, please refer to the headset's user guide. 4. If the phone has detected more than one headset, select yours from the list and press Pair.
When pairing is successful, you will see the message "Connect Success".
Managing Paired Headsets
Procedure 1. Go to OK > Settings > Bluetooth. 2. Select Paired Devices. 3. Select the device and press Discon. or Connect to change the device's current status. 4. Select Options, and you can do the following:
· Select Delete to delete the selected device. · Select Delete All to delete all devices. · Select Info to view the device name and Bluetooth MAC or change the name of the device.
Editing Device Name of Your Phone
You can edit the device name of your phone for easily recognizable.
Before you begin Make sure that the Bluetooth mode is activated.
Procedure 1. Go to OK > Settings > Bluetooth > My Devices.
The phone screen displays the device name. 2. Enter the desired name in the Device Name field. 3. Confirm the action.
| Connecting a Mobile Phone to your CP930W via Bluetooth | 66
Connecting a Mobile Phone to your CP930W via Bluetooth
Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the range of 1 to 2 meters (3 to 6 feet). You can pair and connect the Bluetooth-enabled mobile phone with your phone. After connection, you can do the following: · Make and receive mobile calls on the phone · Use the phone as a Bluetooth speaker for your mobile phone to play music. · Merge the calls on your phones, the PC and connected mobile phone into a hybrid UC conference It is only applicable to CP930W. · Activating the Bluetooth Mode · Pairing and Connecting the Bluetooth-enabled Mobile Phone · Enabling the Phone Audio · Enabling the Phone Media · Handling a Mobile Phone Call on the Phone · Editing Device Name of Your Phone · Making the Phone Discoverable · Deleting the Paired Bluetooth Device · Disconnecting the Bluetooth Device · Deactivating the Bluetooth Mode Related tasks Creating a Hybrid UC Meeting with Mobile Phone and PC
Activating the Bluetooth Mode
You should activate the Bluetooth mode first when you need to connect the Bluetooth device to your phone.
Procedure 1.
Tap or go to Menu > Settings > Basic Settings > Bluetooth. 2. Select On from the Bluetooth field. 3. Confirm the action.
Pairing and Connecting the Bluetooth-enabled Mobile Phone
The phone cannot scan the Bluetooth devices, so you have to pair and connect the phone from your Bluetooth-enabled mobile phone.
Before you begin Make sure you have activated the Bluetooth mode and made the phone discoverable.
Procedure 1. Scan and pair the phone from the Bluetooth-enable mobile phone (the default device name of your
phone is "Yealink-CP930W").
| Connecting a Mobile Phone to your CP930W via Bluetooth | 67
2. Select OK when the phone prompts the connection passkey. Related tasks Activating the Bluetooth Mode Making the Phone Discoverable
Enabling the Phone Audio
When you enable the phone audio, the phone can act as a speaker and microphone for your connected mobile phone. The call is made through your mobile phone, but the audio is present on the phone and the call is also controlled by the phone.
Procedure 1.
Select > Paired Bluetooth Device or go to Menu > Settings > Basic Settings > Bluetooth > Paired Bluetooth Device. 2. Select Options > Detail > Channel Control. 3. Select Enabled from the Phone Audio field. 4. Confirm the action.
Enabling the Phone Media
You can enable the media audio feature to use the phone as a Bluetooth speaker for your mobile phone/PC to play music.
Procedure 1.
Select > Paired Bluetooth Device or go to Menu > Settings > Basic Settings > Bluetooth > Paired Bluetooth Device. 2. Select Options > Detail > Channel Control. 3. Select Enabled from the Media Audio field. 4. Confirm the action.
Note: When your device first connects to CP930W, you will be asked whether to open the media channel after connecting successfully.
Handling a Mobile Phone Call on the Phone
You can handle a mobile phone call on your phone, the phone acts as a speaker and microphone for your mobile phone.
Before you begin 1. Make sure that the Bluetooth-enabled mobile phone is paired and connected to your phone. 2. You have enabled the phone audio.
Procedure Do the following on the phone:
| Connecting a Mobile Phone to your CP930W via Bluetooth | 68
· Place a call. Tap , and then tap Switch to switch to the Bluetooth channel. Place a call or multiple calls to the mobile contact.
· Answer a call. An incoming call to your mobile phone is also shown on the phone, you can answer the call on the phone.
· During the call, you can hold/resume, mute/unmute or end the call on the phone.
Editing Device Name of Your Phone
You can edit the device name of your phone for easily recognizable.
Before you begin Make sure that the Bluetooth mode is activated.
Procedure 1.
Select > Edit My Device Information or go to Menu > Settings > Basic Settings > Bluetooth > Edit My Device Information. The phone screen displays the device name. 2. Enter the desired name in the Device Name field. 3. Confirm the action. Related tasks Activating the Bluetooth Mode
Making the Phone Discoverable
If you make your phone discoverable to other Bluetooth devices, other Bluetooth devices can scan and find your IP phone.
Before you begin Make sure that the Bluetooth mode is activated.
Procedure 1.
Select > Edit My Device Information or go to Menu > Settings > Basic Settings > Bluetooth > Edit My Device Information. 2. Select On from the Open Discover field. 3. Confirm the action. Related tasks Activating the Bluetooth Mode
Deleting the Paired Bluetooth Device
You can delete the Bluetooth device paired from your phone, the next time you activate the Bluetooth mode, the phone will not automatically connect to this device.
| Using Your CP930W with PC | 69
Procedure 1.
Select > Paired Bluetooth Device or go to Menu > Settings > Basic Settings > Bluetooth > Paired Bluetooth Device. 2. Select Options > Delete. The phone prompts you whether to delete the device. 3. Confirm the action.
Disconnecting the Bluetooth Device
You can disconnect your Bluetooth device from your phone. When you disconnect a Bluetooth device, it remains paired and you can reconnect it to your phone.
Procedure 1.
Select > Paired Bluetooth Device or go to Menu > Settings > Basic Settings > Bluetooth > Paired Bluetooth Device. 2. Highlight the connected Bluetooth device and select Disconnect.
Deactivating the Bluetooth Mode
After you deactivate the Bluetooth mode, the Bluetooth device will disconnect from your phone, but it remains paired and you can reconnect it to your phone.
Procedure 1.
Tap or go to Menu > Settings > Basic Settings > Bluetooth. 2. Select Off from the Bluetooth field. 3. Confirm the action.
Using Your CP930W with PC
When connected to the PC, the phone acts as a speaker and microphone during calls. From your phone, you can do the following: · Manage the audio from calls or media played on your PC. · Merge phone calls, the PC and connected mobile phone into a hybrid UC conference. · Answer calls from the softphone.
Note: You can install a softphone (for example, Yealink VC Desktop) on PC to make calls. It is only applicable to CP930W. · Connecting the PC to the Phone · Setting the Phone as PC Audio Device · Setting the Phone as PC Audio Device via Softphone · Setting the Phone as PC Audio Device via PC · Placing Calls via PC
· Holding/Resuming the PC Audio · Muting/Unmuting the Microphone Related tasks Creating a Hybrid UC Meeting with Mobile Phone and PC
Connecting the PC to the Phone
You can connect the PC to the phone to play the PC audio.
Procedure Connect the phone to a PC using a micro USB cable. · When your phone is idle, the phone screen is shown below:
| Using Your CP930W with PC | 70
· When there is a call or conference call on your phone, the original call or conference call is placed on hold.
· When you are placing a call, the dialing is canceled. Note: When you connect the PC to the phone, the phone is also charged at the same time.
Setting the Phone as PC Audio Device
By default, the PC automatically selects the connected phone as the audio device. If not, you may have to set the phone as a PC audio device via softphone or PC.
Setting the Phone as PC Audio Device via Softphone
When your PC is connected to the phone, you can set the phone as a PC audio input and an output device via the softphone, for example, Yealink VC Desktop.
Procedure 1. In the top-left corner of the window, click the avatar icon to enter the settings window. 2. Click Device. 3. Select your phone from the Speaker drop-down menu. 4. Select your phone from the Microphone drop-down menu. 5. Optional: Click Test to test the microphone or the speaker.
Setting the Phone as PC Audio Device via PC
When your PC is connected to the phone, you can set the phone as the PC default audio device via PC.
| Maintaining Your Phone | 71
Procedure 1. Click Start > Control Panel > Sound. 2. Click Echo Cancelling Speakerphone (Yealink CP930W Speakerphone) and click Set as Default
Device. 3. Click Microphone (Yealink CP930W Speakerphone) and click Set as Default Device. 4. Confirm the action.
Placing Calls via PC
If you have installed a softphone (for example, Yealink VC Desktop) on PC, you can place calls and the phone acts as a microphone and a speaker.
Before you begin Make sure you have set your phone as the PC audio device.
Procedure 1. Make the call (or answer an incoming call) using the installed softphone on PC.
The microphone is automatically activated on your phone. 2. End the call on the softphone.
The phone now only functions as a speaker for the PC.
Holding/Resuming the PC Audio
When you place the PC audio on hold, you cannot hear any audio on your phone.
Procedure 1. Select Hold to hold the call. 2. Select Resume to resume the call.
Muting/Unmuting the Microphone
When you mute the microphone during a call, the other party cannot hear you but you can hear other parties.
Procedure 1. Tap the Mute touch key.
The mute touch key LED indicators glow red. 2. Tap the Mute touch key again to unmute the microphone.
Maintaining Your Phone
When your phone cannot operate properly, you need to investigate or troubleshoot issues along with other tasks that your administrator may ask you to perform.
| Maintaining Your Phone | 72
· Investigating Warnings · Resetting the Handset · Rebooting the Handset
Investigating Warnings
When the default password is used on the phone, you can view the warning details about the issue from Status screen.
Procedure Go to OK > Status > DM. On the CP930W/DD phone, go to Menu > Status > DM (DM Status). The warning detail is displayed in the Warning (Warnings) field.
Resetting the Handset
You can reset individual settings that you have configured on the handset. Except the settings of directory, call history, voice mail, and the handset registration, the handset will reset all customized settings to factory after the resetting.
Procedure 1. Go to OK > Settings > System Settings > Handset Reset.
On the CP930W, go to Menu > Settings > Advanced Settings (default PIN: 0000) > Handset Reset. On the DD phone, go to Menu > Settings > Advanced Settings (default PIN: 0000) > Reset Config > Reset Handset Settings. The phone prompts you whether to reset the handset. 2. Confirm the action.
Rebooting the Handset
The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to reboot your phone.
About this task It is only applicable to CP930W/DD phone.
Procedure 1. Go to Menu > Settings > Advanced Settings (default PIN: 0000) > Handset Reboot.
On the DD phone, go to Menu > Settings > Advanced Settings (default PIN: 0000) > Reboot Config > Handset Reboot. The phone prompts whether to reboot the phone. 2. Confirm the action.
Appendix
· Appendix A- Menu Structure · Appendix B - Input Modes and Characters · Appendix C - Bluetooth Headset Compatibility List
Appendix A- Menu Structure
· For W59R · For W56H/W53H · For CP930W · For DD Phone
For W59R
| Appendix | 73
Note: The menus in the gray box are not available when the handset is not registered to a base station.
For W56H/W53H
| Appendix | 74
Note: The menus in the gray box are not available when the handset is not registered to a base station.
For CP930W
| Appendix | 75
Note: The menus in the gray box are not available when the handset is not registered to a base station.
For DD Phone
| Appendix | 76
Note: The menus in the gray box are not available when the handset is not registered to a base station.
Appendix B - Input Modes and Characters
Abc
(initials 123 ABC abc in
AÄÅ
aäå
SS
capitals)
ss
1
1
ABCabc2 2
DEFdef3 3
GHIghi4 4
JKLjkl5 5
MNO mno6
6
PQRS pqrs7
7
1
1
1
1
1
1
1
1
1
1
ABC2 abc2
2
AÀÁÂÃÄ aàáâãäåAÁÄB ÅÆBCÇ2æbcç2 CC2
aáäb cc2
2
2
DEF3 def3
3
DEÈÉÊ deèé ËF3 êëf3
DEÉ F3
deé f3
3
3
GHI4 ghi4
4
GHIÌÍ ÎÏ4
ghiìí îïi4
GHIÍ4
ghií4 4 4
JKL5 Jkl5 5 JKL5 jkl5 JKLL5 jkll5 5 5
MNO6 mno6 6
MNÑOÒ mnñoò ÓÔÕÖØ6óôõöø6
MNO ÓÖ6
mno óö6
6
6
PQRS7 pqrs7 7
PQRSß7 pqrsß7
PQR SS7
pqr ss7
7 7
| Appendix | 77
Abc
(initials 123 ABC abc in
AÄÅ
aäå
SS
capitals)
ss
TUVtuv8 8
TUV8 tuv8
8
TUÙÚÛ tuùúû ÜV8 üv8
TUÚÜ tuúü V8 v8 8
8
WXYZ wxyz9
9
WXYZ9 Wxyz9
9
WX YZ9
wx yz9
WXYÝ wxyý ZZ9 zz9
9
9
space.,?! 0
0
0 . , ? ! 0 . , ? ! space space space 0
space 0
space 0
space 0
space 0
0
0
space 0
space = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " space = / \ _' " = / ^;:., \^;:., - +-+* * # #§% § % @?! @?! ¿ ¡ ( ) ¿¡() { } [ ] { } [ ] <>¥$ <>¥ | ~ $ ¤ | ~ ¤
space _' " = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
space _' " = / \ ^ ; : . , - + * # § % @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ $ | ~ ¤
Appendix C - Bluetooth Headset Compatibility List
Brands
Type
Model
Evolve 75
Evolve 65
pro9470
MOTION UC
STEALTH
Jabra
Bluetooth
style
Talk 2
EASYGo
Supreme
Storm
MINI
PRESENCE UC
Sennheiser
Bluetooth
MB Pro 1
MB Pro 2
Brands
Type
Plantronics Iphone
Bluetooth Bluetooth
Model EZX 60 MB660 UC VOYAGER 4210 UC ML20 ML25 M165 Edge B825(Focus) Apple AirPods
| Appendix | 78
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