Hotpoint Chest Freezer

Owner's Manual and Installation Instructions

Model Numbers: HCM9STWW, HCM9CTCD

Safety Information

Important Safety Information

Read all instructions before using the appliance.

⚠️ WARNING

To reduce the risk of fire, explosion, electric shock, or injury when using your freezer, follow these basic safety precautions:

⚠️ CAUTION

To reduce the risk of injury when using your freezer, follow these basic safety precautions:

⚠️ WARNING FIRE OR EXPLOSION HAZARD Flammable Refrigerant

This appliance contains isobutane refrigerant, also known as R600a, a natural gas with high environmental compatibility. However, it is also combustible. Adhere to the warnings below to reduce the risk of injury or property damage.

  1. When handling, installing and operating the appliance, care should be taken to avoid damage to the refrigerant tubing.
  2. Service shall only be performed by authorized service personnel. Use only manufacturer-authorized service parts.
  3. Dispose of refrigerator in accordance with Federal and Local Regulations. The flammable refrigerant and insulation material used in this product require special disposal procedures. Contact your local authorities for the environmentally safe disposal of your refrigerator.
  4. Keep ventilation openings in the appliance enclosures or in the built-in structure clear of obstruction.
  5. To remove frost, scrape with a plastic or wood spatula or scraper. Do not use an ice pick or a metal, or sharp-edged instrument as it may puncture the freezer liner and then the flammable refrigerant tubing behind it.
  6. Do not use electrical appliances inside the food storage compartment of the appliance.
  7. Do not use any electrical device to defrost your freezer.

READ AND SAVE THESE INSTRUCTIONS

Connecting Electricity

⚠️ WARNING ELECTRICAL SHOCK HAZARD

Failure to follow these instructions can result in death, fire, or electrical shock.

Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safety, this appliance must be properly grounded.

The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock hazard from this appliance.

Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded.

Where a standard 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet.

The freezer should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate.

A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your freezer be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires.

Never unplug your freezer by pulling on the power cord. Always grip plug firmly and pull straight out from the outlet.

Immediately discontinue use of a damaged supply cord. If the supply cord is damaged, it must be replaced by a qualified service professional with an authorized service part from the manufacturer.

When moving the freezer away from the wall, be careful not to roll over or damage the power cord.

⚠️ WARNING SUFFOCATION AND ENTRAPMENT HAZARD

Failure to follow these disposal instructions can result in death or serious injury.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned appliances are still dangerous even if they will sit for "just a few days." If you are getting rid of your old appliance, please follow the instructions below to help prevent accidents.

Refrigerant and Foam Disposal:

Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Flammable refrigerant and insulation material used requires special disposal procedures. Contact your local authorities for the environmentally safe disposal or recycling of your refrigerator.

READ AND SAVE THESE INSTRUCTIONS

Using the Freezer

Operation

Starting the Freezer

  1. Clean the inside of the freezer with a mild solution of baking soda and water (see Care and Cleaning).
  2. Connect cord to power outlet.
  3. Make sure the temperature control is set at 4 (recommended setting) between 1 (least cold) to 7 (coldest).
  4. Allow freezer to operate for at least 6 to 8 hours before placing food inside.

Features

Controls

Temperature Control Dial: Turn using a coin in the slot to adjust the freezer temperature between 1 and 7.

Freezer Status Lights:

Diagram Description: The control panel features a temperature control dial with settings from 1 (least cold) to 7 (coldest), and an OFF position. There are also indicator lights.

Recommended Grounding Method

A 115 Volt, 60 Hz, AC only, 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your freezer be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.

Sliding Basket

Store small packages in the basket to avoid losing them in the bottom of the freezer. The basket can be moved from side to side or it can be removed when loading or unloading the food below it.

To remove basket, lift it straight up and out. To replace basket, lower basket back into place.

Diagram Description: An illustration shows how to lift the sliding basket out of the freezer.

Defrosting Instructions

In most climates, defrosting will be necessary only about twice a year.

To have your freezer operate most efficiently, do not permit more than 1/4" (6 mm) thickness of frost, on average, to accumulate on the walls.

To remove frost, scrape with a plastic or wood spatula or scraper.

Do not use boiling water as it may damage the freezer.

⚠️ WARNING Risk of fire or explosion. Flammable refrigerant used.

To remove frost, scrape with a plastic or wood spatula or scraper. Do not use an ice pick or a metal or sharp-edged instrument as it may puncture the freezer liner and then the flammable refrigerant tubing behind it.

Do not use any electrical device to defrost your freezer.

For Complete Defrosting

  1. Turn the temperature control to far left OFF setting and unplug the freezer.
  2. Remove all food and place it in corrugated boxes, insulated bags, picnic coolers, etc. Use towels and newspapers for insulation as needed.
  3. Place a tray (not included) in front of the freezer, beneath the exterior drain plug to collect the water. Remove the exterior drain plug and the interior drain plug. This allows the water to flow out into the tray.
  4. With the lid open, you may choose to use pans of hot tap water (less than 120° F) to speed defrosting. Directing air from an electric fan into the freezer will also help. Do not place fan or any electrical device in the freezer. Remove large pieces before they melt.
  5. Wipe water from walls with a towel or sponge.
  6. After defrosting, clean the inside of the freezer (see Care and Cleaning).
  7. Replace the drain plugs.
  8. Plug in the freezer. Return the temperature control to its previous position and return food to the freezer.

Diagram Description: Illustrations show the interior drain plug and the exterior drain plug.

⚠️ WARNING

Freezer must be unplugged to avoid electrical hazard from power source when defrosting unit.

Care And Cleaning

Cleaning Your Freezer

⚠️ CAUTION

Damp objects stick to cold metal surfaces. DO NOT touch interior metal surfaces with wet or damp hands.

In Case of Extended Power Failure

⚠️ CAUTION

Handling of dry ice can cause freezing of the hands—gloves or other protection is recommended.

Preparing to Move

Turn the temperature control to OFF. Disconnect the power cord plug from the wall outlet. Remove foods, defrost (on Manual Defrost models) and clean the freezer.

Secure all loose items such as baskets by taping them securely in place to prevent damage.

Be sure freezer stays in upright position during actual moving and during transportation. The freezer must be secured during transportation to prevent movement. Protect outside of freezer with blanket.

Preparing for Vacation

To maintain freezer in operation during vacations, be sure your house power is not turned off. For sure protection of freezer contents, you may want to ask a neighbor to check the power supply and freezer operation every 24 hours.

For extended vacations or absences, you may prefer to move your frozen foods to a storage locker temporarily. If your freezer is to be left empty, disconnect power cord plug from wall outlet. To prevent formation of odors, place open box of baking soda in freezer and leave freezer lid open.

Save Money and Energy

Icon Description: "SAVE MONEY SAVE ENERGY" graphic.

Installation

Preparing of Installation

Read these instructions completely and carefully.

Freezer Location

Your freezer should be conveniently located for day-to-day use in a dry, well-ventilated room.

Do not install the freezer where the temperature will go below 0°F (-18°C) or above 110°F (43°C), because it will not maintain proper temperatures.

Do not install the freezer in a location exposed to rain water or direct sunlight.

Be sure to install your freezer on a floor strong enough to support it when it is fully loaded.

Level Freezer

Level the freezer from side to side and front to back so that the lid will seal properly. Use shims to level the freezer if necessary.

NOTE: It should not be necessary to remove the lid during installation. If, for some reason, the hinges need adjustment, call a professional service company.

Clearances and Ventilation

Allow at least 2" (50.8 mm) clearance on both sides of the freezer and 2" (50.8 mm) between the back of the freezer and the wall. Leave room above the freezer to open the lid.

Do not cover the freezer with items such as blankets, sheets, tablecloths, etc. This reduces air circulation.

Keep flammable materials and vapors, such as gasoline, away from freezer.

Lid Removal

⚠️ CAUTION LIFTING HAZARD

The lid is heavy. Use both hands to secure the lid before lifting.

⚠️ CAUTION HINGE SPRING UNDER TENSION

If it is necessary to remove the lid, follow these steps:

  1. Remove the lower part of the hinge cover and then remove the upper part.
  2. Open the lid to the maximum position. (The hinges are loosest at this position.)
  3. Remove the 4 screws from the upper part of the hinge and lid.

Diagram Description: Illustrations show the removal of the upper and lower hinge covers and indicate the hinge screws to be removed.

4. To reinstall lid follow steps in reverse. Tighten all hinge screws but avoid over-tightening to prevent stripping. Reinstall hinge covers.

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem Possible Causes What To Do
Freezer does not operate Temperature control set to OFF position.
Freezer is unplugged.
The fuse is blown/circuit breaker is tripped.
Turn the temperature control to a setting between 1 and 7.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Freezer starts/stops too frequently Lid left open.
Too frequent or too long lid openings.
Check to see if package is holding lid open.
Open the lid less often.
Freezer operates too long Temperature control set too cold.
Lid left open.
Too frequent or too long lid openings.
See About the operation of your freezer.
Check to see if package is holding lid open.
Open the lid less often.
Noisy operation or cabinet vibrates Temperature control set too cold.
Inadequate air circulation space around cabinet.
Room or outside weather is hot.
Freezer has been disconnected recently for a period of time.
Large amounts of warm or hot food have been stored recently.
Floor may be weak, causing freezer to vibrate when compressor is on.
Cabinet is not positioned solidly on floor.
Freezer is touching the wall.
See About the operation of your freezer.
See Preparing to install the freezer.
It's normal for the freezer to work harder under these conditions.
It takes 6-8 hours for the freezer to cool down completely.
Warm food will cause the freezer to run more until the desired temperature is reached.
Check to make sure freezer is located on solid floor and use shims, as needed, to level the unit.
See Preparing to install the freezer. Use shims, as needed, to level the unit.
Level freezer or move slightly. See Level Freezers.
Freezer temperature too warm Lid left open.
Too frequent or too long lid openings.
Temperature control is set too warm.
Large amounts of water or hot food may have been stored recently.
Freezer has been disconnected recently.
Check to see if package is holding lid open.
Open the lid less often.
Turn control to a colder setting. Allow several hours for the temperature to stabilize.
Wait until the freezer has had a chance to reach its selected temperature.
Freezer requires 6-8 hours to cool down completely.
Foods defrosting Temperature control set to OFF position.
Freezer is unplugged.
The fuse is blown/circuit breaker is tripped.
Lid left open.
Too frequent or too long lid openings.
Turn the temperature control to a setting between 1 and 7.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Check to see if package is holding lid open.
Open the lid less often.
Freezer temperature too cold Temperature control set too cold. See About the operation of your freezer.
Moisture forms on outside of cabinet Not unusual during periods of high humidity. Wipe surface dry.
Interior light does not work No power at outlet.
Freezer is unplugged.
Package holding lid open.
Replace fuse or reset the breaker.
Push the plug completely into the outlet.
Move package to a different location.
Lid won't fully close by itself Built-in overload protection. This is normal after being off.
Slow starting time after being off Lid left open.
Too frequent or too long lid openings.
Check to see if package is holding lid open.
Open the lid less often.
Excessive frost buildup Not unusual during periods of high humidity. Wipe surface dry.
Freezer external surface temperature is warm The external freezer walls can be as much as 30°F warmer than room temperature. This is normal while the compressor works to transfer heat from inside the freezer cabinet.
Louder sound levels whenever freezer is on Modern freezers have increased storage capacity and more stable temperatures. They require a high-efficiency compressor. This is normal. When the surrounding noise level is low, you might hear the compressor running while it cools the interior.
Higher sound levels when compressor comes on Freezer operates at higher pressures during the start of the ON cycle. This is normal. Sound will level off or disappear as freezer continues to run.
Popping or cracking sound when compressor comes on Metal parts undergo expansion and contraction, as in hot water pipes. This is normal. Sound will level off or disappear as freezer continues to run.
Bubbling or gurgling sound, like boiling water Refrigerant (used to cool freezer) is circulating throughout the system. This is normal.
Moisture forms on inside freezer walls Weather is hot and humid, which increases internal rate of frost buildup.
Lid may not be seating properly.
Lid is kept open too long, or is opened too frequently.
This is normal.
See Preparing to install the freezer.
Open the lid less often.
Odors in freezer Interior needs to be cleaned.
Foods with strong odors are in the freezer.
Clean interior with sponge, warm water and baking soda.
Cover the food tightly.

Normal Operating Characteristics

These things are normal and do not indicate a need for service:

Limited Warranty

Hotpoint.com

Hotpoint is backed by GE Appliances Service. All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. You can schedule service online at Hotpoint.com/service or call Hotpoint Service at 800.GE.CARES (800.432.2737). Please have your model number available when calling.

In Canada, call 800.661.1616.

For the Period of: One Year From the date of the original purchase

Hotpoint Appliances Will Replace

For 12 months from the date of original retail purchase, Hotpoint Appliances will choose, at its discretion, to replace or service the defective unit. Should Hotpoint Appliances decide to service the unit, Hotpoint Appliances will provide any part which fails due to a defect in materials or workmanship free of charge, along with any labor and related service costs to replace the defective part. During this period, should Hotpoint Appliances choose to replace the unit, it may do so by providing you with a certificate redeemable at a retailer for a replacement product.

What Hotpoint Will Not Cover:

EXCLUSION OF IMPLIED WARRANTIES

Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

For US Customers: This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a Hotpoint Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized Hotpoint Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state's Attorney General.

Warrantor: GE Appliances, a Haier company, Louisville, KY 40225

For Customers in Canada: This limited warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. In-home warrant service will be provided in areas where it is available and deemed reasonable by Mabe to provide.

Warrantor Canada: MC Commercial, Inc., Burlington, Ontario, L7R 5B6

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

Consumer Support

Hotpoint Appliances Website

Visit www.hotpoint.com for all of your product and support needs.

Register Your Appliance

Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material.

Schedule Service

Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year. In the US: GEAppliances.com/service or call 800.432.2737 during normal business hours.

In Canada: call 800.561.3344

Extended Warranties

You may purchase a Hotpoint Appliances extended warranty online at GEAppliances.com/extended-warranty or call 800-626-2224.

In Canada: call 866.277.9842

Parts and Accessories

Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.

Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

Customers in Canada should consult the yellow pages for the nearest MC Commercial service center, visit our website at GEAppliances.ca/en/products/parts-filters-accessories or call 800.661.1616.

Contact Us

If you need to contact us for any reason, please visit GEAppliances.com/contact or call 800.626.2000.

You may also write to:

Models: HCM9STWW, HCM9CTCD, HCM9STWW Chest Freezers, HCM9STWW, Chest Freezers, Freezers

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