EZVIZ C8C Smart Home Camera User Guide

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images, and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version on the EZVIZ™ website (http://www.ezvizlife.com).

Revision Record

• New release - August 2021

Trademarks Acknowledgement

EZVIZ™, TM, and other EZVIZ's trademarks and logos are the properties of EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE, AND FIRMWARE, IS PROVIDED "AS IS", WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ'S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY'S PRODUCTS, SOFTWARE, APPLICATIONS, AND AMONG OTHERS.

REGARDING THE PRODUCT WITH INTERNET ACCESS, THE USE OF THE PRODUCT SHALL BE WHOLLY AT YOUR OWN RISK. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITY FOR ABNORMAL OPERATIONS, PRIVACY LEAKAGE, OR OTHER DAMAGES RESULTING FROM CYBER ATTACKS, HACKER ATTACKS, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Overview

Package Contents

• Camera (x1)
• Power Adapter (x1)
• Power Cable (x1)
• Drill Template (x1)
• Mounting Plate (x1)
• Screw Kit (x1)
• Regulatory Information (x3)
• Quick Start Guide (x1)

The power adapter's appearance is subject to the actual one you have bought.

Basics

Front View

Slide up the sphere and open the cover

Back View

Setup

1. Power-on

Plug the power cable into the camera, and then plug the power adapter into an outlet as shown in the figure below.

Power Outlet

Power Cable

2. Connect to the Internet

1. Get the EZVIZ App

Connect your mobile phone to Wi-Fi (suggested).

Download and install the EZVIZ app by searching "EZVIZ" in the App Store or Google Play™. Launch the app and register an EZVIZ user account.

Download on the App Store

GET IT ON Google Play

If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for EZVIZ.

2. Add camera to EZVIZ

Hold the reset button for 5s. When the LED indicator flashes blue quickly, indicates that the camera is ready for Wi-Fi configuration.

Log in to your EZVIZ user account.

On the Home screen, tap "+" on the upper-right corner to go to the Scan QR Code interface.

Scan the QR Code in the device body or Quick Start Guide to add.

Scan the QR code on the Quick Start Guide cover or on the body of the camera.

Follow the EZVIZ app wizard to finish the Wi-Fi configuration.

If you want to change your camera's Wi-Fi, press and hold the reset button for 5s and repeat the steps above.

Installation

1. Use Micro SD Card (Optional)

1. Insert Micro SD Card

Rotate the sphere upwards until you see the card slot.

Insert the Micro SD card (sold separately) into the card slot as shown in the figure below.

2. Install the Base

The camera can be placed horizontally or mounted on the ceiling. Here we take ceiling mounting as an example.

• Please install the device indoors as the device is not waterproof.
• Make sure the ceiling is strong enough to withstand three times the weight of the camera.
• Avoid positioning the camera in an area that gets a lot of light shining directly into the camera lens.
• Recommended mounting height: 3 meters above the ground.

Place the drill template onto the surface you have chosen to mount the camera.

(For cement wall/ceiling only) Drill screw holes according to the template and insert three anchors.

Use three metal screws to fix the camera base.

Diagram Description:

• 1. Drill Template
• 2. Anchor
• 3. Metal Screw

3. Install the Camera

View Your Device

1. Live View

When you launch the EZVIZ app, the device page displays as shown below.

You can view and listen to a live feed, take snapshots or recordings, and choose video definition as needed.

Swipe left and right across the screen to see more icons.

Please refer to the actual interface for specific information.

2. Settings

On the settings page, you can set the parameters of the device.

For privacy protection, please remove the SD cards or other storage media(if any)when transferring the device to others.

EZVIZ Connect

1. Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to Troubleshooting.

Before you start, make sure that:

1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" on the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-Show, Fire TV (all generations), Fire TV stick (second-generation only), or Fire TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

1. Open the Alexa app and select "Skills and Games" from the menu.
2. On the Skills and Games screen, search for "EZVIZ", and you will find "EZVIZ” skills.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to the Alexa app menu and select "Devices", and under devices, you will see all your EZVIZ devices.

Voice Command

Discover a new smart device via the "Smart Home" menu in the Alexa app or the Alexa Voice Control function. Once the device is found, you can control it with your voice. Speak simple commands to Alexa.

2. Use Google Assistant

With Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required:

1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio” in the Device Settings page.
3. A TV with a functional Chromecast connecting to it.
4. The Google Assistant app on your phone.

To get started, follow the steps below:

1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play store and log into your Google account.
3. On the Myhome screen, tap "+" on the upper-left corner, and select "Set up device" from the menu list to go to the Setup interface.
4. Tap Works with Google, and search for "EZVIZ", where you will find "EZVIZ" skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
7. Tap Return to the app.
8. Follow the above steps to complete the authorization. When synchronization is completed, the EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
9. Now try some commands. Use the name of the camera that you created when you set up the system. Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command. See the link for more information: https://support.google.com/googlehome/answer/7029485?co=GENIE.Platform%3DAndroid&hl=en

Troubleshooting

What do I do if Alexa fails to discover my device?

Check if there are any Internet connecting problems. Try to reboot the smart device and re-discover the device on Alexa.

Why does the device's status show "Offline" on Alexa?

Your wireless connection might have been disconnected. Reboot the smart device and re-discover on Alexa. Internet access on your router could be unavailable. Check if your router is connected to the Internet and try again.

For details about countries that support the use of Amazon Alexa, see its official website.

FAQ

Q: What kind of network connection does the camera support?

A: The camera supports wireless connection and wired connection, which can be selected according to the network situation.

Q: If the camera is offline, will the video recording be continued?

A: If the camera is powered on but disconnected to the Internet, then video recording on a micro SD card will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody is in the image?

A: Try to set the alarm sensitivity lower. Please notice that vehicles and animals are also the trigger source.

Q: What if I forget my password?

A: Please go to the EZVIZ app > login page, tap on "forgot password?" > Enter your account's email address or phone number. (Send)> Input the verification code > Reset your password.

Q: Why can't I receive my verification code?

A: 1. If you registered the account via email, please check your junk mail. If still haven't received the verification code, you might have an email filter/block restricting this email, please check with your email provider.
2. If you registered an account via mobile number, please confirm whether your mobile can receive SMS shortcodes or not.
3. If you still haven't received the verification code, please provide your number, your country, time of request to the support center at support@ezvizlife.com or contact your regional support team

Q: How to solve Wi-Fi configuration failure?

A: Please check the following settings:
1. Ensure that your mobile phone is connected to the Wi-Fi and the Wi-Fi network is working properly.
2. Check the network condition:
• Make sure your network has no firewall or other limits.
• Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).
3. Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ app for device Wi-Fi configuration.

For additional information about the device, please refer to www.ezvizlife.com.

Regulatory Information

CE

This product and if applicable - the supplied accessories too are marked with "CE" and comply therefore with the applicable harmonized European standards are listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU. 2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see www.recyclethis.info.

2006/66/EC and its amendment 2013/56/EU (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see www.recyclethis.info.

EC DECLARATION OF CONFORMITY

Hereby, Hangzhou EZVIZ Software Co., Ltd. declares that the radio equipment type [refer to the cover of the quick start guide] is in compliance with Directive 2014/53/EU. The full text of the EC DECLARATION OF CONFORMITY is available at the following web link: http://www.ezvizlife.com/declaration-of-conformity.

Important Safety Information

Note: Please read the manual before using the device.

Alternating current. ⚡

Direct current. ?

This symbol on the device indicates that the safety compatibility manual and/or installation manual must be read, which contains information related to the safe operation of the device.

Caution: Be sure to read these instructions before operating the equipment. This symbol on the device indicates that the surface or component is overheating. If you touch this surface, you may cause personal injury.

Warning: To reduce the risk of personal injury due to overheating of the components, wait until the surface cools down before touching it.

Warning: The separate earthing terminal must be permanently connected to the earth.

Warning: For SELV DC input: the DC power source shall comply with the Safety Extra-Low Voltage (SELV) requirements of EN/IEC 60950-1, EN/IEC 62368-1.

Warning: The power source should meet limited power source or PS2 requirements according to IEC/EN 60950-1 or IEC/EN 62368-1.

Caution: Do not block ventilation openings while the system is on, and keep at least 2 cm distance from ventilation openings and walls or other things that may block the openings.

Warning: Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery that can result in an explosion.

Warning: Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas.

Warning: A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.

Warning: Dispose of used batteries according to the instructions.

Warning: Replace only with the same or equivalent type recommended by the manufacturer.

Caution: THE PRODUCT IS BUILT IN A REPLACEABLE BATTERY.

Warning: Do not ingest battery, Chemical Burn Hazard.

Caution: This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.

Caution: Keep new and used batteries away from children.

Caution: If the battery compartment does not close securely, stop using the product and keep it away from children.

Caution: If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

Caution: Risk of fire or explosion if the battery is replaced by an incorrect type.

Warning: Do not attempt to disassemble, repair, or alter the device.

Warning: To avoid electric shock, please wear shoes with rubber soles. To avoid injuries, please wear gloves when maintaining the device.

Warning: If you are not familiar with the knowledge of cable laying and cable connection, please make sure that the power switch has been turned off before installation and maintenance.

Warning: If you want to disconnect the device from the power source, please unplug the DC power terminal that connects the power adapter and device.

Warning: Flame may spread outside and ignite nearby combustible material without front cover! Please reinstall the front cover correctly before normal operation.

Warning: Do not detach the front cover when the device is working properly. The front cover can only be detached when you need to restart the device. After restarting the device, please reinstall the front cover correctly before normal operation.

Use only power adapters listed in the Table.

A 5V2A adapter is recommended if the power adapter is not included in the package.

FCC Information

Please take attention that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• -Reorient or relocate the receiving antenna.
• -Increase the separation between the equipment and receiver.
• -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• -Consult the dealer or an experienced radio/TV technician for help.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate.

Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Documents / Resources

• EZVIZ C8C Smart Home Camera [pdf] User Guide
• CSC68C4, 2APV2-CSC68C4, 2APV2CSC68C4, C8C Smart Home Camera, Smart Home Camera

Related Manuals / Resources

• EZVIZ CS-C6W Smart Home Camera User Guide