Cellular Tower and Signal Map
Cell Phone Signal Boosters for Homes, Vehicles & Office | HiBoost
Installation Guide for HiBOOST models including: Mate Plus Series 4K Mate Plus Cell Phone Signal Booster, Mate Plus Series, 4K Mate Plus Cell Phone Signal Booster, Plus Cell Phone Signal Booster, Cell Phone Signal Booster, Phone Signal Booster, Signal Booster, Booster
HiBoost 4K Mate Plus Cell Phone Signal Booster Coverage Up to 4,000 sq.ft.
Hiboost Home MultiRoom - Cell Phone Signal Booster | Boosts 4G LTE & 5G up to 6,000 sq ft for All U.S. Carriers - Verizon, AT&T, T-Mobile & More | Touch Screen Monitor with 2 Antennas| FCC Approved : Cell Phones & Accessories
File Info : application/pdf, 16 Pages, 619.33KB
DocumentDocumentInstallation Guide Mate Plus Series---- 4K/10K Mate Plus Pro ,,.BUF1MVT1SP Package Contents Signal Booster Outdoor Antenna Indoor Antenna Outdoor Cable 49.2 ft NM-SMAM Outdoor Cable 16.4ft SMAF-SMAM Indoor 30 ft NM-SMAM Power Supply Accessories for main parts are all provided waterproof tape to protect connections Through-Window Cable SMA-Male to SMA-Female (No drilled hole) Booster Light Patterns LIGHT Blue Yellow Red Gray Bluetooth Wi-Fi INDICATION Band works correctly with maximum allowable gain Band gain reduction because of a slight loopback condition 1. Band has been shut down because of a strong loopback condition 2. Band has been shut down because of an overload condition Band has been disabled Slow Flashing Green Bluetooth Disconnected Quick Flashing Green Bluetooth Connected Solid Green Slow Flashing Green Wi-Fi Disconnected Wi-Fi Connected 01 Bands contained in the Gauges Gauge LTE700 CELL800 PCS1900 AWS2100 Band 12/17 13 5 25/2 4 Uplink 698-716MHz 776-787MHz 824-849MHz 1850-1915MHz 1710-1755MHz Please focus on the gauge that contains the band you are using Downlink 728-746MHz 746-757MHz 869-894MHz 1930-1995MHz 2110-2155MHz Getting Started Step1 Connect the Power Supply and the Booster Step2 Connect the Booster with the App Register an ID first and log in. Add the booster to the device list. 02 Step 3 Find the cell tower & Determine the outdoor antenna's position 3.1 Find the band you are using For Android Download NetWork Cell Info Lite in the Google store and open it. It can be seen from the example picture that the frequency band is band 13. (According to the form before, you need to pay attention to Gauge LTE700) Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to find the tower Note: Please take screenshots at this stage. 03 For ios (1) Dial *3001#12345#* (2) Follow the instructions, take the screenshots as required. 3.2 Find the cell tower (1) Enter cellmapper.net (2) Choose your own carrier and band here. 04 (3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter key. (In fact when you open Cellmapper, the map on the right will automatically locate your area if you've given the site permission to access your location. If you found tower sites not even displayed on the map, it might because the app intercepts the locations for security reasons.) (4) The map on the right will jump to the location, then you can scroll the mouse pulley, zoom it out, you will see the tower near the location. It would be better to take a screenshot of this page to guide the following installing steps. Should you have any questions, please contact our tech support. Note:If you need help finding the tower, please contact our tech support and provide your carrier, band and screenshots taken in the last steps. 05 3.3 Determine the outdoor antenna' s position The outdoor antenna is usually placed at one of the 4 ends of the roof. Please choose the position according to the tower' s location. Make sure there are no barriers between the antenna and the tower. Step 4 Connect the outdoor antenna with the booster Outdoor Antenna Outdoor Cable 49.2ft NM-SMAM Through-Window Cable SMA-Male to SMA-Female (No drilled hole) Outdoor cable to Booster 16.4ft SMAF-SMAM NoteAt this stage, don' t connect the indoor antenna to the booster. Booster 06 Step 5 Adjust and fix the Outdoor Antenna 5.1 Adjust the outdoor antenna 4K Mate Plus Pro Notes: 1) Have your outdoor antenna pointed to the cell tower you found before and observe the reading on the app. Adjust the outdoor antenna accordingly. 2) Try to get the highest possible output power for each band and try to make 2-3 gauges turn green. 3) You can either observe the signal meter value (full output power is the best) or the signal description(Super is the best). 10K Mate Plus Pro 4) The full output power for 4k Mate Plus Pro is 10dbm. And the full gain is 65dB. The full output power for 10k Mate Plus Pro is 12dbm. And the full gain is 68dB. 5.2 Fix the outdoor antenna direction when you get the best output power Step 6 Install the booster and the cables Since there's a built-in indoor antenna in 4K/10K Plus Pro, the booster shall be installed as a panel antenna. Please have your booster pointed to the area you would like to cover with signal. 07 Step 7 Signal quality test You could do the following: (1)First make sure the signal gauge value is unchanged from that during the outdoor antenna installation. (2)Do speed tests with the booster on and off, and make a comparison. (3)Check if the number of signal bars increases. (4)Make a phone call or send messages and check if the voice and streaming are better. Step 8 Connect the indoor antenna with the booster Booster Indoor cable Indoor Antenna Notes: 1) There's a built-in indoor antenna in the booster. 2) The indoor 2 port is reserved to cover more rooms, then you can buy another antenna kit to access it. But it's worth noting that the booster's built-in antenna will be disabled once connected to this port. 08 Step 9 Adjust the indoor antenna Panel antenna 30ft horizontal 13ft vertical Have your indoor antenna pointed to the area you would like to cover with signal. Notes: cIt would be best if you could make the outdoor antenna and the two indoor antennas face opposite directions. cFor 4K Mate Plus Pro, please make sure the gain reaches about 60dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers. cFor 10K Mate Plus Pro, please make sure the gain reaches about 65dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers. Step 10 Signal quality test You could do the following: (1)First make sure the signal gauge value is unchanged from that during the outdoor antenna installation. (2)Do speed tests with the booster on and off, and make a comparison. (3)Check if the number of signal bars increases. (4)Make a phone call or send messages and check if the voice and streaming are better. 09 Step 11 Fix the booster and indoor panel antenna Fix the booster with the provided expansion bolt and hook. Mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance. Fix the indoor antenna with the provided expansion bolt and hook. 10 Regular Problems and 1 normal status If the booster is working normally, no further adjustment is required 4K Mate Plus Pro OVERLOAD DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON LTE700 <60dB >=8dBm CELL800 <60dB PCS1900 <60dB >=8dBm >=8dBm Alarm light quick blinking green or red Outdoor signal is too strong AWS2100 <60dB >=8dBm SOLUTION Have your outdoor antenna pointed slightly away from the cell tower LOOP BACK DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON LTE700 <60dB CELL800 <60dB PCS1900 <60dB AWS2100 <60dB <8dBm <8dBm <8dBm <8dBm ISO light blinking green or red Inadequate separation of the indoor and outdoor antennas SOLUTION 1aIncrease vertical and horizontal distance. 2aMake the outdoor antenna and indoor antennas face opposite directions. 3aAdd barriers(e.g. walls) POOR SIGNAL DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON SOLUTION LTE700 >=60dB --/NEGATIVE CELL800 >=60dB --/NEGATIVE PCS1900 >=60dB --/NEGATIVE AWS2100 >=60dB --/NEGATIVE Alarm light and ISO light solid green Input signal is too weak 1aTry adjusting the outdoor antenna to the best direction 2aTry adjusting the outdoor antenna to another cell tower 3aTry increasing the height of the outdoor antenna and make sure there are no barriers between the tower and the outdoor antenna Please try these solutions until the output power reaches or is over -5dBm. Normal but No Boosted Signal DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON LTE700 >=60dB >=-5dBm CELL800 >=60dB >=-5dBm PCS1900 >=60dB >=-5dBm Alarm light and ISO light solid green 1aThe band is not supported 2aThe Signal is from Other Carriers AWS2100 >=60dB >=-5dBm SOLUTION Check the band you are using again. If it stays at band66,get into the 'Detail' / 'Setting' of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted. 11 NORMAL DL GAIN OUTPUT POWER LED LIGHT PATTERN LTE700 >=60dB >=-5dBm CELL800 >=60dB PCS1900 >=60dB AWS2100 >=60dB >=-5dBm >=-5dBm >=-5dBm Alarm light and ISO light solid green REASON SOLUTION 10K Mate Plus Pro OVERLOAD DL GAIN OUTPUT POWER LED LIGHT PATTERN LTE700 <60dB CELL800 <60dB PCS1900 <65dB AWS2100 <65dB >=10dBm >=10dBm >=10dBm >=10dBm Alarm light quick blinking green or red REASON Outdoor signal is too strong SOLUTION Have your outdoor antenna pointed slightly away from the cell tower LOOP BACK DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON LTE700 <60dB <10dBm CELL800 <60dB PCS1900 <65dB AWS2100 <65dB <10dBm <10dBm <10dBm ISO light blinking green or red Inadequate separation of the indoor and outdoor antennas SOLUTION 1aIncrease vertical and horizontal distance. 2aMake the outdoor antenna and indoor antennas face opposite directions. 3aAdd barriers(e.g. walls) POOR SIGNAL DL GAIN OUTPUT POWER LED LIGHT PATTERN LTE700 >=60dB --/NEGATIVE REASON CELL800 >=60dB --/NEGATIVE PCS1900 >=65dB --/NEGATIVE Alarm light and ISO light solid green Input signal is too weak AWS2100 >=65dB --/NEGATIVE SOLUTION 1aTry adjusting the outdoor antenna to the best direction 2aTry adjusting the outdoor antenna to another cell tower 3aTry increasing the height of the outdoor antenna and make sure there are no barriers between the tower and the outdoor antenna Please try these solutions until the output power reaches or is over -5dBm. 12 Normal but No Boosted Signal DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON LTE700 >=60dB >=-5dBm CELL800 >=60dB >=-5dBm PCS1900 >=65dB >=-5dBm Alarm light and ISO light solid green 1aThe band is not supported 2aThe Signal is from Other Carriers AWS2100 >=65dB >=-5dBm SOLUTION Check the band you are using again. If it stays at band66,get into the 'Detail' / 'Setting' of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted. NORMAL DL GAIN OUTPUT POWER LED LIGHT PATTERN LTE700 >=60dB >=-5dBm CELL800 >=60dB PCS1900 >=65tdB >=-5dBm >=-5dBm Alarm light and ISO light solid green AWS2100 >=65 dB >=-5dBm REASON SOLUTION Note: Some customers have some misunderstandings about boosters, and we would like to clarify it here: If you can't even get a stable 1 bar outside the house or on the roof, then we suggest you return it as it won't work in areas with very weak signal, the same is true of all boosters on the market. Technical Specifications Model No. Working Band UL Frequency Range(MHz) DL Frequency Range(MHz) Supported Standards Max. Gain Max. output power MGC (Step Attenuation ) I/O Port Impedance Environment Conditions Dimensions Weight Power Supply 4K MatePlus Pro 10K Mate Plus Pro Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4 698-716 / 776 787 / 824-849 / 1850-1915 / 1710-1755 728-746 / 746 757 / 869-894 / 1930-1995 / 2110-2155 CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE ,5G and all cellular standards 65 dB 68 dB DL 10 dBm DL 12 dBm 25 dB / 1 dB step SMA-Female 50 ohm IP40 6*9.7*1.4 in / 152*246*36mm 5.0 lbs / 2 kg Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A 13 For more information Download Signal Supervisor or enter our website. wwwhiboost.com. a. You can download the specific user manual. b. You can reach our technical support for help. 14 3150 Premier Drive,Suite 130, Irving, TX 75063 (972) 870-5666 service@hiboost.com www.hiboost.com