Mobile Dispatch with Apple CarPlay
Driving Mobile Transformation for Frontline Responders
Remove the limitations of your technology and converge workflows on the front lines so responders can work more efficiently and be their best.
Motorola Solutions Mobile Dispatch is a purpose-built mobility solution with proven results for public safety. It delivers highly integrated workflows, digital tools, and critical real-time intelligence for ongoing operational agility for your field-based workforce. With Mobile Dispatch, first responders utilize a purpose-built mobile application that integrates with your existing Computer-Aided Dispatch (CAD) and other back-end systems of record to respond quickly, stay informed, complete tasks faster, and keep the community safer.
Mobile Dispatch Integrates with Your Existing CAD and Apple CarPlay
Enable infield incident management across mobile devices and in vehicles via Apple CarPlay. Provide frontline supervisors and first responders with the means to effectively and efficiently manage infield incident response, via a mobile device, including resource management through Automatic Resource Location (ARL) to provide real-time locations of resources in the field.
Key Benefits
- Respond Quickly to Escalating Incidents: View incident details for effective and rapid voiceless response. Launch navigation to incident location by tap, voice command, and through CarPlay.
- Monitor Activity from Anywhere: Use infield command and control capabilities from your mobile devices and CarPlay.
- Improve Situational Awareness: Report location to Dispatch Centre and other infield first responders (Telemetry). Access incident details at your fingertips.
Key Features: Dispatch
| Feature | Description |
|---|---|
| Book On | Enable first responders to establish themselves as part of a resource for an upcoming shift. |
| Incident Management | View, respond to, manage, and create incidents (calls for service) as dispatched by an agency's CAD. |
| Task Management | View, respond to, manage, and create local patrol tasks as designated by a supervisor, command, or relevant intelligence unit. |
| User Status Management | Update the status of a first responder while they are attached to a resource. |
| Resource Review | View the status and location of other resources. |
| Battery Conservation | Save battery with purposeful location data updates. |
| Notifications | Receive push notifications for critical updates to incidents. |
| Third Party Map Layers | Display key operational agency-specific map layers to provide situational awareness. |
| Siri Shortcuts | Remain focused and hands-free using voice commands and readback when responding to incident resource status change. |
| Multimedia | View the associated media within an incident or capture and add to an incident. |
Incident Management for Apple CarPlay
Safely access critical information on the go. Incident Management for Apple CarPlay provides first responders intuitive, in-dash access to critical information from their agency's existing Computer-Aided Dispatch (CAD) – no Mobile Data Terminal (MDT) required. It is fully compatible with voice control features, enabling first responders to stay focused on the road and obtain vital details and updates of an incident before arriving on scene.
Incident Management Capabilities
| Feature | Description |
|---|---|
| Incident Mapping | View incidents for a patrol area on a map. |
| Incident Summary | View a summary list of incidents in a patrol area. |
| Incident Details Display | View the details of incidents in a patrol area. |
| Incident Self-assessment | Enable first responders to assign their resource to an incident. |
| Navigation | Launch turn-by-turn navigation to an incident. |
| Real-time Incident Update Alerts | Notify first responders when they are assigned to an incident or there is a change to an incident to which they are responding. |
| Incident Status Change | Enable first responders to update their resource status in relation to an incident, including closing/finalising an incident. |
| Contacting Informant | Enable first responders to contact an incident informant by initiating a voice call or SMS message. |
Resource Management Capabilities
| Feature | Description |
|---|---|
| Unit Mapping | View book-on duty resources for a patrol area on a map. |
| Unit Summary List | View summary details of book-on resources in a patrol area. |
| Unit Details Display | View details of book-on resources in patrol areas, including details of events which they are responding. |
| Unit Status Change | Enable first responders to change their resource statuses. |
| Unit-to-Unit Calling and Messaging | Enable first responders to contact other resources by initiating a voice calls or SMS messages. |
Voice Commands
- Incident and status change
- Update incident details
- Launch turn-by-turn navigation
- Incident details announcement
- Incident update announcement
Additional Capabilities
Global In-App Capabilities
- Multi Language Support: Configurable to support multiple languages across the entire solution.
- Recently Used: Provides a set of recently used options to the first responder when the same information or action is required to be repeated. Examples include: locations, emails, addresses, incidents, officers.
- User Settings: Personalize experience with options such as Alpha and Numeric Keyboard, Visualiser, Siri Shortcuts, Queued Search, Preferred Navigation App, Limited Connectivity Mode, Support Resources, Terms and Conditions View Options, and What's New View Options.
Additional Capabilities and Functionality
- Mobile Deployment: Support for handheld and tablet devices across Apple iOS and Android.
- PSCore Implementation model: Support for Cloud (Microsoft Azure) or on-premise deployment.
- Support OEM in-vehicle media units: Natively integrate with Apple CarPlay (requires iPhone) and leverage vehicle steering and audio (microphone and speaker) controls.
- Authentication and Security: First responders are authenticated at login using the customer's secure Authentication Services (based on OAuth) and must use device passcodes or FaceID to access the application after login.
- End to End Encryption: All data transferred and stored is encrypted using SSL TLS 1.2 with Certificate Pinning.
- User Preferences: Persists user actions across sessions or devices using the iOS, Android Applications, saving the first responder time by not having to input the same information multiple times.
- Reference Data: Define a set of manifest (reference) data to be downloaded and used within the application in forms, choice lists, or drop-down menus. Examples include: operation names, offence codes, vehicle body types, resource equipment, eye colour.
- Monitoring: Mobile Dispatch includes monitoring and recording of all transactions originating from the application for future reference and to help Motorola Solutions drive application improvements, limited to the previous 60 days.
- Transactional Audit: Every request sent from the application to the integration services generates a system event forwarded to the customer's audit system. User data captured includes: User identifier, Local date & time, Unique transaction identifier, Geo-coded location (including coordinates), Online/Offline status, Input screen, and User request or task performed.
- Reporting: Internally, Mobile Dispatch captures metrics such as: Unique users, App crashes, API latency, End-to-end latency, Devices and OS versions, and Session length.
System Requirements
To maintain data integrity and security, the Mobile Dispatch Application is designed for installation on iOS and Android devices via enterprise Mobile Device Management (MDM) tools. It is recommended that the application connects to cloud hosted or on-premise services via VPN over WiFi or a commercial cellular network.
