Philips 27E1N2600A Monitor

This manual provides detailed information on the operation, safety, and maintenance of your Philips monitor.

Table of Contents

1. Important Information
2. Monitor Installation
3. Picture Optimization
4. Adaptive Sync
5. Power and Smart Power
6. Suggestions for Preventing Computer Vision Syndrome (CVS)
7. Technical Specifications
8. Power Management
9. Customer Service and Warranty
10. Troubleshooting and Frequently Asked Questions

1. Important Information

This user manual is intended for anyone who uses a Philips monitor. Before using your monitor, please take the time to read this manual. It contains important information and notes regarding the operation of your monitor.

1.1 Safety Precautions and Maintenance

Warnings:

• Using controls, adjustments, or procedures other than those specified herein may result in electric shock, electric shock hazards, and/or mechanical hazards.
• Read and follow these instructions when connecting and using your computer monitor.

Operation:

• Protect the monitor from direct sunlight, very strong light, and heat sources. Prolonged exposure to this type of environment may cause discoloration and damage to the monitor.
• Keep the display away from oil. Oil may damage the plastic casing of the display and void the warranty.
• Remove any objects that might fall into the ventilation openings or prevent proper cooling of the monitor's electronics.
• Do not block the ventilation openings on the cabinet.
• When positioning the monitor, ensure that the power plug and socket are easily accessible.
• If you turn off the monitor by unplugging the power cord or adapter, wait 6 seconds before plugging in the power cord or adapter to ensure normal operation.
• Please use only the approved power cord supplied by Philips. If your power cord is missing, please contact your local service center.
• Power the unit with the specified power source. Power the monitor only with the specified power source. Incorrect voltage will cause malfunction and may cause fire or electric shock.
• Protect the cable. Do not stretch or bend the power or signal cable. Do not place the monitor or other heavy objects on the cables; if the cables are damaged, they may cause fire or electric shock.
• Do not expose the monitor to strong vibrations or conditions with severe impacts during operation.
• To prevent possible damage, such as panel detachment from the frame, the monitor must not be tilted downwards more than 5 degrees. If the maximum 5-degree downward tilt angle is exceeded, the warranty does not cover monitor damage.
• Do not strike or throw the monitor during operation or transport.
• Excessive use of the monitor may cause eye strain. In a workstation, it is better to take frequent short breaks than longer, less frequent ones; a 5 to 10-minute break after 50 to 60 minutes of continuous screen viewing is likely better than a 15-minute break every two hours. When continuously viewing the screen, try not to strain your eyes by:
• After prolonged screen viewing, look at something at different distances.
• Blink frequently while working.
• Relax your eyes by gently closing and rolling them.
• Position the screen at a suitable height and angle according to your body height.
• Adjust brightness and contrast to a suitable level.
• Adjust the ambient lighting similarly to the screen brightness. Avoid fluorescent lighting and surfaces that do not reflect much light.
• If you experience any symptoms, seek medical attention.

Maintenance:

• To protect the monitor from damage, do not apply excessive pressure to the LCD panel. When carrying your monitor, grasp the frame and lift it; do not lift the monitor by placing your hands or fingers on the LCD panel.
• Oil-based cleaning solutions may damage plastic parts and void the warranty.
• If you will not be using the monitor for an extended period, unplug it.
• If you need to clean the monitor with a slightly damp cloth, unplug it. You can wipe the screen with a dry cloth, but only when it is turned off. However, never use organic solvents, such as alcohol or ammonia-based liquids.
• To avoid the risk of electric shock or permanent damage to the apparatus, do not expose the monitor to dust, rain, water, or excessively humid environments.
• If your monitor becomes wet, wipe it dry with a dry cloth as soon as possible.
• If foreign objects or water get into your monitor, turn it off immediately and unplug the power cord. Then remove the foreign object or water and send it to a service center.
• Do not store or use the monitor in locations exposed to heat, direct sunlight, or extreme cold.
• For the best performance of your monitor and to ensure its longest lifespan, please use the monitor in a location that falls within the following temperature and humidity ranges:
• Temperature: 0-40°C (32-104°F)
• Humidity: 20-80% relative humidity

1.2 Description of Symbols

The following subchapters describe the notation of notes used in this document.

Notes, Warnings, and Cautions:

Throughout this manual, parts of the text may be accompanied by an icon and printed in bold or italics. These parts of the text contain notes, warnings, or cautions. They are used as follows:

Note: This icon indicates important information and tips to help you make better use of your computer system.

Caution: This icon indicates information that will help you prevent potential hardware damage or data loss.

Warning: This icon indicates potential personal injury and tells you how to avoid the problem. Some warnings may appear in different forms and may be accompanied by an icon. In such cases, the use of that specific presentation of the warning is mandated by the relevant authority.

1.3 Disposal of Product and Packaging Material

Directive on Waste Electrical and Electronic Equipment – WEEE

This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the importance of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused. To learn more about our recycling program please visit: http://www.philips.com/a-w/about/sustainability.html

2. Monitor Installation

2.1 Installation

1. Package Contents

The package should include:

• Philips Monitor
• Quick Start Guide
• Power Cord
• HDMI Cable
• USB C-C Cable
• USB C-A Cable
• USB C-C/A Cable

* Varies depending on the region.

2.2 Stand Installation

1. Place the monitor face down on a soft, smooth surface, taking care not to scratch or damage the screen. Attach/insert the stand column into the monitor until it clicks into place.
2. Grasp the base of the stand with both hands and slide the base firmly onto the stand column.

Warning: Place the monitor face down on a smooth surface. Be careful not to scratch or damage the screen.

2.3 Connecting to the Computer

Connecting to PC:

1. Firmly connect the power cord to the back of the monitor.
2. Turn off your computer and unplug its power cord.
3. Connect the monitor's signal cable to the video connector on the back of your computer.
4. Plug in your computer's power cord and the monitor into a nearby outlet.
5. Turn on your computer and monitor. If an image appears on the monitor, the installation is complete.

2.4 USB Charging

This display is equipped with USB ports that can provide standard power and some with USB charging functionality (marked with a USB icon). You can use these ports, for example, to charge your smartphone or power an external hard drive. To use this feature, the display must be turned on at all times.

Some selected Philips displays may not power or charge your device after switching the display to 'Sleep/Standby' mode (blinking white LED indicator). In such cases, open the OSD menu and select 'USB Standby Mode' and switch the function to 'ON' (default is OFF). This will keep the power and USB charging active even in sleep/standby mode.

Warning: Wireless 2.4 Ghz USB devices, such as wireless mice, keyboards, and headsets, may be affected by high-speed USB 3.2 devices, potentially reducing the efficiency of the radio transmission. If this occurs, try the following methods to reduce the impact of interference:

• Place USB 2.0 receivers further away from USB 3.2 ports.
• To increase the space between the wireless receiver and the USB 3.2 port, use a standard USB extension cable or hub.

2.2 Using the Monitor

2.2.1 Description of Control Buttons

1. Press to turn on the monitor. Press and hold for more than 3 seconds to turn off the monitor.
2. Display On-Screen Menu.
3. Confirm setting in the On-Screen Menu.
4. Adjust speaker volume.
5. Change input signal source.
6. Display OSD menu. SmartImage offers several choices: EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, Off. When the monitor receives an HDR signal, SmartImage displays the HDR menu. Several options are available: HDR Vivid, HDR Movie, HDR Basic, Personal, Off. Return to the previous OSD level.

2.2.2 On-Screen Display (OSD)

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature of all Philips LCD displays. It allows the user to adjust the monitor's performance or select display functions directly via an on-screen prompt. The user-friendly on-screen display interface is shown below:

Basic and simple instructions for the control buttons:

To open the OSD menu on this Philips display, simply use the single toggle button on the back of the display. This single button functions as a joystick. To move the cursor, simply toggle the button in four directions. Press this button to select the desired option.

On-Screen Menu:

Below is an overview of the on-screen menu structure. You can use it later as a reference for various adjustments.

3. Picture Optimization

3.1 SmartImage

1. What is it?

SmartImage provides preset settings that optimize the display of various types of recorded content, dynamically adjusting brightness, contrast, colors, and sharpness in real-time. Whether you are working with text applications, viewing images, or watching videos, Philips SmartImage ensures excellent optimized performance for display on the monitor.

2. Why is it needed?

This gives you a monitor that provides optimized display of all your favorite recorded content, with SmartImage software dynamically adjusting brightness, contrast, color, and sharpness in real-time to enhance your viewing experience.

3. How does it work?

SmartImage is an exclusive and advanced Philips technology that analyzes the content of the recorded image displayed on the screen. Based on the selected scenario, SmartImage technology dynamically enhances contrast, color saturation, and image sharpness to improve the displayed content, all in real-time with the press of a button.

4. How to activate SmartImage?

1. Press the left side of the button to bring up the SmartImage menu on the screen.
2. By toggling up and down, you can select between SmartImage modes.
3. The SmartImage function will remain on the display screen for 5 seconds, or you can confirm your selection by toggling to the right.

There are several options: EasyRead, Office, Photo, Movie, Game, Economy, LowBlue Mode, Off.

SmartImage Options:

• EasyRead: Enhances readability for text applications, such as PDF e-books. Using a special algorithm that increases contrast and text edge sharpness, the display is optimized for strain-free reading by adjusting brightness, contrast, and color temperature of the monitor.
• Office: Highlights text and suppresses brightness to improve readability and reduce eye strain. This mode significantly improves readability and productivity when working with spreadsheets, PDF files, scanned articles, or other general office applications.
• Photo: This profile creates a combination of color saturation, dynamic contrast, and improved sharpness for displaying photos and other recorded content with exceptional clarity of vivid colors – without artifacts or faded colors.
• Movie: Increased brightness, color-dependent saturation, dynamic contrast, and high sharpness display every detail in the dark areas of your videos without fading colors in the brighter areas, while maintaining dynamic natural values for superior video display.
• Game: By enabling the mechanics circuit, you achieve the best response time, reduce jagged edges on fast-moving objects on the screen, and improve contrast ratio for bright and dark schemes; this profile offers the best gaming experience for players.
• Economy: Brightness and contrast are adjusted, and backlighting is gently set precisely for the correct display of everyday office applications and lower electricity consumption.
• LowBlue Mode: Studies of the LowBlue mode for eye comfort have shown that, just as ultraviolet rays can cause eye damage, short-wavelength blue light emitted from LCD displays can also damage the eyes and disrupt vision over time. Philips' LowBlue mode, developed for comfort, uses intelligent software technology to reduce harmful blue light.
• Off: SmartImage optimization is turned off.

3.2 SmartContrast

1. What is it?

It is a unique technology that dynamically analyzes the displayed content and automatically optimizes the monitor's contrast ratio to achieve maximum visual clarity and viewing pleasure, by increasing backlight intensity for a clearer, sharper, and brighter image, or reducing backlight level for clearer display of recorded content on a dark background.

2. Why is it needed?

The goal is to achieve the best visual clarity and comfort when viewing any type of recorded content. SmartContrast dynamically controls contrast and adjusts backlighting to display a clearer, sharper, and brighter image for video games and recorded content, and also displays clearer and more readable text during office work. By reducing monitor power consumption, you save on energy costs and extend the monitor's lifespan.

3. How does it work?

Once SmartContrast is activated, the displayed content is analyzed in real-time to adjust colors and backlight intensity. This function dynamically enhances contrast to achieve a fantastic viewing experience for videos and games.

4. Adaptive Sync

Playing games on computers for a long time has suffered from imperfections because graphics cards and monitors refresh at different frequencies. Sometimes, the graphics card can render many new frames during a single monitor refresh, and the monitor then displays parts of individual frames as one image. This phenomenon is called 'tearing'. Gamers can solve the tearing problem with a function called 'v-sync', but the image may start to stutter because the graphics card waits for the monitor to request a refresh before rendering new frames. V-sync also degrades mouse response times and overall frames per second. AMD Adaptive Sync technology eliminates all these problems by allowing the graphics card to refresh the monitor at the moment a new image is ready. This allows gamers to enjoy incredibly smooth games without tearing and with exceptionally fast response times.

The following lists compatible graphics cards:

Operating System:

• Windows 11/10

Graphics Card: Series R9 290/300 and R7 260

• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260

Desktop A-Series Processor and Mobility APU Processors

• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K

AMD RX Series Graphics Cards

• AMD RX 6500 XT
• AMD RX 6600 XT
• AMD RX 6700 XT
• AMD RX 6750 XT
• AMD RX 6800
• AMD RX 6800 XT
• AMD RX 6900 XT

5. Power and Smart Power

You can power your compatible device from this monitor with a maximum output of 65 W.

1. What is it?

Smart Power is an exclusive Philips technology that provides flexible power delivery options for various devices. It is useful for powering high-performance laptops with a single cable.

Using the Smart Power function, the monitor allows power delivery up to 65 W via the USB C interface through the USB C port, compared to the standard 45 W.

To prevent device damage, the Smart Power function activates protection to limit current draw.

2. How to activate Smart Power?

1. To access the OSD menu, toggle this button to the right.
2. Toggle this button up or down to select the main menu [Setup] and confirm by toggling to the right.
3. Toggle this button up or down to turn the [Smart Power] function on or off.

3. Power Delivery via USB C Port

1. Connect your device to the USB C port.
2. Turn on the [Smart Power] function.
3. If the [Smart Power] function is on and USB C is used for power delivery, the maximum power delivery will depend on the monitor's brightness setting. You can manually adjust the brightness to increase power delivery from this monitor.

There are 2 levels of power delivery:

Note:

• If the [Smart Power] function is on and the DFP (output side port) draws more than 5W, then USB C can deliver a maximum of 45W.
• If the [Smart Power] function is off and the DC output is not connected, then USB C can deliver a maximum of 45W.

6. Suggestions for Preventing Computer Vision Syndrome (CVS)

The Philips monitor is designed to prevent eye strain caused by prolonged computer use. Follow the instructions below to effectively reduce fatigue and maximize work productivity.

1. Suitable Ambient Lighting:

• Adjust ambient lighting to be the same as screen brightness, avoid fluorescent lighting and surfaces that reflect too much light.
• Adjust brightness and contrast to a suitable level.

2. Good Working Habits:

• Excessive monitor use can cause eye discomfort. In your workspace, it is better to take frequent short breaks than less frequent longer breaks; for example, a 5 to 10-minute break after 50 to 60 minutes of continuous screen use is likely better than a 15-minute break every two hours.
• Look at something that changes distance after prolonged focus on the screen.
• Rest your eyes by slightly closing them and rolling them.
• Blink frequently while working.
• Gently stretch your neck and slowly tilt your head forward, backward, and sideways for relief.

3. Ideal Posture While Working:

Position the screen at a suitable height and angle according to your height.

4. Choose a Philips Monitor That Is Easy to Look At:

• Anti-glare screen: An anti-glare screen effectively reduces unpleasant and distracting reflections that cause eye strain.
• Flicker-free technology: Flicker-free technology for reducing brightness and flicker for more comfortable viewing.
• LowBlue Mode: Blue light can cause eye strain. Philips' LowBlue Mode allows you to set different levels of blue light filter for different working situations.
• EasyRead Mode: For a reading experience similar to reading a paper document, providing a more pleasant viewing experience when processing long documents on the screen.

7. Technical Specifications

This monitor is equipped with SoftBlue technology. This integrated function provides enhanced visual comfort and protection against the adverse health effects of prolonged exposure to blue light. Thanks to the low blue light emission panel, the ratio of display radiation in the 415-455 nm range to the total radiation in the 400-500 nm range is less than 50%. The monitor thus ensures optimal visual comfort, minimizes eye strain, and supports long-term focus.

Note:

• Information in this section is subject to change without notice. Visit www.philips.com/support to download the latest version of the leaflet.
• To update the monitor firmware to the latest version, download the SmartControl software from the Philips website. Updating the firmware via SmartControl remote distribution (OTA) requires an internet connection.

7.1 Resolution and Preset Modes

Your monitor functions best at its native resolution of 2560 x 1440. To achieve the best display quality, use this recommended resolution.

To achieve the best possible output performance, always ensure that your graphics card is capable of achieving the maximum resolution and refresh rate of this Philips display panel.

8. Power Management

If your computer has an installed graphics card or software compatible with the VESA DPM standard, the monitor can automatically reduce its power consumption during periods of inactivity. If a signal is detected from the keyboard, mouse, or other input device, the monitor will automatically 'wake up'. The following table shows the power consumption and signaling for this automatic power saving function:

The following settings are used to measure the power consumption of this monitor:

• Native Resolution: 2560 x 1440
• Contrast: 50%
• Brightness: 70%
• Color Temperature: 6500K for a completely white template

Note: These figures are subject to change without notice.

9. Customer Service and Warranty

9.1 Philips Policy on Dead Pixels for Flat Panel Monitors

Philips strives to deliver the highest quality products. We use some of the most advanced manufacturing processes in the industry and the strictest quality control procedures. However, pixel and sub-pixel defects in TFT monitors are sometimes unavoidable. No manufacturer can guarantee that all screens will be manufactured without pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable levels for each type. To qualify for warranty repair or replacement, the number of defective pixels on the TFT monitor panel must exceed these acceptable levels. For example, a monitor cannot have more than 0.0004% defective pixel subgroups. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. These policies are valid worldwide.

Pixel Defects and Sub-pixels

A pixel, or picture element, consists of three sub-pixel groups in primary colors – red, green, and blue. The quantity of pixels together forms an image. When all sub-pixel groups are lit, the three color pixels together appear as a white pixel. When all sub-pixel groups are unlit, the three color pixels together appear as a black pixel. Other combinations of lit and unlit sub-groups appear as a pixel of another color.

Types of Pixel Defects

Pixel and sub-pixel defects appear on the screen in various ways. There are two types of pixel defects and many types of sub-pixel defects within each type.

Bright Pixel Defects: Bright pixel defects occur when pixel or sub-pixel groups remain lit or 'on'. A bright pixel is a sub-pixel that remains lit on the screen when the monitor displays a dark background. These are types of bright pixel defects.

Proximity of Pixel Defects: Because pixel and sub-pixel defects of the same type that are in close proximity can be noticeable, Philips also defines tolerances for the proximity of pixel defects.

Note: A red or blue bright pixel is more than 50 percent brighter than adjacent pixels; a green bright pixel is 30 percent brighter than adjacent pixels.

Black Pixel Defects: Black pixel defects occur when pixel or sub-pixel groups remain dark or 'off'. A dark pixel is a sub-pixel that does not remain lit on the screen when the monitor displays a bright background. These are types of black pixel defects.

Tolerances for Defective Pixels:

To qualify for warranty repair or replacement due to pixel defects, the number of defective pixels or their subgroups on the TFT monitor panel must exceed the tolerances listed in the following tables.

Note: 1 or 2 adjacent sub-pixel defects = 1 defect

9.2 Customer Service and Warranty

For warranty coverage details and support requirements valid in your region, please visit www.philips.com/support or contact your local Philips customer care center.

The warranty period can be found in the Warranty Statement within the Important Information manual.

Our certified service center offers a package of out-of-warranty service in case you wish to extend your general warranty by purchasing an extended warranty.

To take advantage of this service, purchase the service within 30 calendar days of the original purchase date. During the extended warranty period, the service includes pickup, repair, and return, but the user will bear all incurred charges.

If the certified service partner cannot perform the requested repairs within the offered extended warranty package, we will find alternative solutions within the scope of your purchased extended warranty, if possible.

For more information, please contact your Philips customer care center or local contact center (by customer care center number).

The Philips customer care center number is listed below.

** Original proof of purchase and extended warranty required.

Note: For the regional service hotline, please refer to the Important Information manual, available on the Philips support website.

10. Troubleshooting and Frequently Asked Questions

10.1 Troubleshooting

This page discusses problems that can be solved by the user themselves. If the problem persists after you have tried these solutions, contact your Philips customer service representative.

1. Common Problems

No Image (Power LED indicator is not lit)

• Make sure the power cord is plugged into the wall socket and the back of the display.
• First, make sure the power switch on the back of the display is in the OFF position, then press it to the ON position.

No Image (Power LED indicator is blinking white)

• Make sure your computer is turned on.
• Make sure the signal cable is properly connected to the computer.
• Check if the display cable has any bent pins on the connection side. If so, repair or replace the cable.
• It is possible that the power saving function has been activated.

On-Screen Message: Check cable connection

• Make sure the display cable is properly connected to the computer. (See also the Quick Start Guide).
• Check if the display cable has bent pins.
• Make sure your computer is turned on.

Automatic Button Does Not Work

• The automatic function only applies to the Analog VGA signal mode. If the result is unsatisfactory, you can perform manual adjustments using the OSD menu.

Note: The automatic function does not apply to the digital DVI signal mode, as it is not required for this mode.

Visible Signs of Smoke or Sparks

• Do not perform any troubleshooting steps.
• For safety, immediately unplug the monitor from the power source.
• Immediately contact a Philips customer service representative.

2. Display Problems

Image is not centered

• Use the 'Auto' function within the main OSD controls to set the image position.
• Set the image position using the Phase/Synchronization item in the Setup menu within the On-Screen Display (OSD) controls. It is only active in VGA mode.

Image on screen is shaky

• Check if the signal cable is properly and securely connected to the graphics card or computer.
• Use the 'Auto' function within the main OSD controls to set the image.
• Vertical flickering is removed using the Phase/Synchronization item in the Setup menu within the On-Screen Display (OSD) controls. It is only active in VGA mode.

Flickering in the vertical direction appears

• Make sure the display cable is properly connected to the computer. (See also the Quick Start Guide).
• Check if the display cable has bent pins.
• Make sure your computer is turned on.
• Use the 'Auto' function within the main OSD controls to set the image.
• Vertical flickering is removed using the Phase/Synchronization item in the Setup menu within the On-Screen Display (OSD) controls. It is only active in VGA mode.

Image appears blurry, unclear, or too dark.

• Use the on-screen display to adjust contrast and brightness.

After power off, 'image retention', 'burn-in', or 'ghost image' remains.

• Continuous long-term display of static or unchanging images can cause 'burn-in' on your screen, also known as 'image retention' or 'ghost image'. 'Burn-in', 'image retention', or 'ghost image' is a well-known phenomenon in LCD panel technology. In most cases, 'burn-in', 'image retention', or 'ghost image' gradually disappears after a period of time when the power is turned off.
• If you intend to leave the display unattended, always run a moving screen saver. Always activate a regular screen refresh application if the LCD display will show unchanging static content.

Warning: Failure to activate a screen saver or a regular screen refresh application may result in severe 'burn-in', 'image retention', or 'ghost image', and these symptoms will not disappear and cannot be repaired. Your warranty does not cover damage caused by the above.

Image appears distorted. Text is unclear or blurry.

• Set the computer's display resolution to the same mode as the recommended native resolution of the display screen.

Green, red, blue, dark, and white dots appear on the screen.

• Persistent dots are a normal characteristic of liquid crystals used in today's technology. For more details, see the section on pixel defect policies.

The 'power indicator' light is too bright and bothers me.

• The 'power indicator' light can be adjusted using the Power LED Indicator Setting item in the main OSD controls.

10.2 Frequently Asked Questions

Question 1: What should I do if the screen displays the message 'Cannot display this video mode' after installing the display?

Answer: Recommended resolution for this display: 2560 x 1440

• Disconnect all cables and then reconnect the computer to the display that was used previously.
• In the Windows Start menu, select Settings/Control Panel. In the Control Panel, select the Display icon. On the Display control panel, select the 'Settings' tab. Within the Settings tab, in the 'desktop area' (desktop workspace) box, move the slider to 2560 x 1440 pixels.
• Open 'Advanced Properties' and on the Monitor tab, set the Screen Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat steps 2 and 3 to verify that the PC is set to 2560 x 1440 resolution.
• Turn off your computer, disconnect the old display, and reconnect your Philips LCD display.
• Turn on the display and then the computer.

Question 2: What is the recommended refresh rate for an LCD monitor?

Answer: The recommended refresh rate for LCD monitors is 60 Hz. In case of any screen interference, you can set it up to 75 Hz and see if the interference is removed.

Question 3: What are .inf and .icm files? How do I install drivers (.inf and .icm files)?

Answer: These are driver files for your monitor. During the initial installation of the monitor, your computer may require monitor drivers (.inf and .icm files). Follow the instructions in your user manual; the monitor drivers (.inf and .icm files) will be installed automatically.

Question 4: How do I set the resolution?

Answer: Your video card/graphics display driver and the display together determine the available resolutions. The desired resolution can be selected in the Windows Control Panel using 'Display Properties'.

Question 5: What happens if I cannot adjust the display using the OSD?

Answer: Simply press the button and select the 'Reset' option to restore all factory default settings.

Question 6: Is the LCD screen scratch-resistant?

Answer: In general, it is recommended not to expose the panel surface to excessive impact, and to protect it from sharp or blunt objects. When handling the display, ensure that no pressure is applied to the panel surface and that no force is exerted on it. This could affect the warranty conditions.

Question 7: How should I clean the LCD surface?

Answer: For normal cleaning, use a clean, soft cloth. For thorough cleaning, use isopropyl alcohol. Do not use other solvents, such as ethyl alcohol, ethanol, acetone, hexane, etc.

Question 8: Can I change the display's color settings?

Answer: Yes, you can change the color settings through the on-screen display (OSD) according to the following procedure:

• Press the button to display the OSD menu (On-Screen Display).
• Press and select the 'Color' option; then press to enter the color settings. The three color settings listed below are available.
• Color Temperature: Native, 5000K, 6500K, 7500K, 8200K, 9300K, and 11500K. When the range is set to 5000K, the panel's display colors appear 'warm, with a red-white hue', while at 11500K, the color temperature achieves a 'cool, blue-white hue'.
• sRGB: This is the standard setting to ensure correct color exchange between different devices (e.g., digital cameras, displays, printers, scanners, etc.).
• User Define: The user can select their desired color settings based on customization of red, green, and blue colors.

Note: Measurement of light color emitted by an object as it heats up. This measurement is expressed in absolute scale (Kelvin degrees). Lower Kelvin temperatures, e.g., 2004K, are red, and higher temperatures, e.g., 9300K, are blue. Neutral temperature is white, at 6504K.

Question 9: Can I connect my LCD display to any PC, workstation, or Mac computer?

Answer: Yes. All Philips LCD displays are fully compatible with standard PCs, Mac computers, and workstations. You may need a cable adapter to connect the display to a Mac system. Please contact your Philips sales representative for more information.

Question 10: Do Philips LCD displays have Plug and Play functionality?

Answer: Yes, these displays are compatible with Plug and Play functionality within Windows 11/10 and Mac OS X systems.

Question 11: What is screen freezing, burn-in, image retention, or ghosting in LCD panels?

Answer: Continuous long-term display of static or unchanging images can cause 'burn-in' on your screen, also known as 'image retention' or 'ghost image'. 'Burn-in', 'image retention', or 'ghost image' is a well-known phenomenon in LCD panel technology. In most cases, 'burn-in', 'image retention', or 'ghost image' gradually disappears after a period of time when the power is turned off.

If you intend to leave the display unattended, always run a moving screen saver. Always activate a regular screen refresh application if the LCD display will show unchanging static content.

Warning: Failure to activate a screen saver or a regular screen refresh application may result in severe 'burn-in', 'image retention', or 'ghost image', and these symptoms will not disappear and cannot be repaired. Your warranty does not cover damage caused by the above.

Question 12: Why does the text on the screen not appear sharp, but rather shows jagged characters?

Answer: Your LCD display functions best at its native resolution of 2560 x 1440. You will achieve the best display at this resolution.

Question 13: How do I unlock or lock the keyboard shortcuts?

Answer: To unlock or lock the keyboard shortcuts, press and hold the button for 10 seconds. An 'Attention' window will appear on the monitor screen, indicating the unlock or lock status, as shown in the image below.

Monitor control unlocked

Monitor controls locked

Question 14: Where can I find the manual with important information in the EDFU?

Answer: The manual with important information can be downloaded from the Philips technical support website.