Cox Internet

The Cox Panoramic Wifi app*

Take control of your home network and security with advanced features, security, and simple Wi-Fi management—all from the palm of your hand.

• When connected to our Panoramic Wifi Advanced Security, your devices are protected.
• View and edit your network and connection settings.
• Pause Wi-Fi for one device, or for your entire network.
• Protect your family with parental controls and the ability to block inappropriate content.

Download the app today and sign in with your Cox User ID.

*App and Advanced Security require a subscription to any level of Cox Residential Internet service with Panoramic Wifi (Technicolor CGM4141 or Arris TG1682).

Image Description: A smartphone screen displaying the Cox Panoramic Wifi app interface, showing network status, help options, and app navigation.

Panoramic Wifi

Panoramic Wifi provides reliably fast speeds for every device. Our next-generation Wifi Gateway automatically optimizes your network for the best performance for all your connected devices. With our Panoramic Wifi Upgrade Commitment, you will enjoy our best Wi-Fi experience with regular software updates and equipment upgrades at no cost.

Connecting Wifi Pods (not included)

In the unlikely event that you have dead zones, Panoramic Wifi pods help eliminate them for blanket coverage.

1. Make sure your Gateway is connected to the internet.
2. From the Panoramic Wifi app, tap More.
3. From the list of actions, select Cox Device.
4. From the list of devices, select Panoramic Wifi Pods.
5. Select the image that matches your Panoramic Wifi Pods, tap Get Started and follow the on-screen instructions.

TIP: Position Panoramic Wifi Pods so that they are about 30 feet away from your Gateway, and they are not blocked by furniture or other obstacles.

Image Description: A white Cox Wifi Gateway device and two white Cox Wifi Pods.

Home Network Tips

For the best possible home network performance, follow these simple guidelines for a great network setup.

For more Wi-Fi and network tips, visit cox.com/wifisupport.

NOTE: Panoramic Wifi devices are enabled as hotspots, expanding Wi-Fi access to eligible Cox Internet customers. These devices are automatically enabled as Cox Hotspots upon activation. To disable this functionality, go to Privacy Settings on cox.com/myprofile and sign in with your Cox User ID.

Wifi Profiles

The Panoramic Wifi app lets you create unique Wi-Fi profiles for each person, giving you more network control and visibility than ever before.

Creating a New Profile

1. From the Panoramic Wifi app, tap People.
2. Tap the Plus icon ➕ to Create Profile.
3. Add a user name and image, then tap Next.
4. Mark the device(s) assigned to that user.

Image Description: A smartphone screen displaying the Cox Panoramic Wifi app interface, similar to previous descriptions.

Managing Internet Access

Once you link a user's profile with their connected devices, you can easily manage data usage and Wi-Fi access with one-tap settings.

• Wifi Pause: Removes Wi-Fi access temporarily.
• Bedtime Mode: Sets nightly Wi-Fi use restrictions.
• Parental Control: Helps block inappropriate browser content.

Pausing Wifi for a User

You can always pause a user's Wi-Fi access for a set amount of time (like 6 p.m. every night for dinnertime, or a two-hour block for study time).

1. From the app, tap People.
2. On the user's profile card, select Pause All.

TIP: If you pause a user's Wi-Fi indefinitely, you will need to manually unpause it.

Managing your Wifi Security

Panoramic Wifi Advanced Security helps give you peace of mind because it monitors activity in real-time to alert you when there may be a potential network threat.

Image Description: A smartphone screen displaying the Cox Panoramic Wifi app interface, showing security features and help options.

Cox Security Suite Plus powered by McAfee

To help keep your information safe and personal data secure, your Cox Internet service also includes Security Suite Plus, an advanced protection software powered by McAfee.

• Reliable Security: Helps shield you from the latest malware and online threats.
• Multi-Device Subscription: Covers up to five devices with one account.
• Mobile Protection: Safeguards mobile devices against viruses and risky apps.
• Parental Control: Supports a safe online experience for your children.
• Free Support: Provides expert answers any time with a call or chat.

Sign in with your Cox User ID at cox.com/securitysuite to download and activate your Security Suite Plus software.

Image Description: A laptop, tablet, and smartphone are displayed, showing the Cox Security Suite interface with various security features and options. The devices show elements of a keyboard layout.

Cox Hotspots

Internet subscribers also receive free access to more than 3,000,000 Wi-Fi hotspots nationwide.

Connecting to a Hotspot

1. Make sure that Wi-Fi is enabled for your device.
2. From Wi-Fi settings, view the list of available networks.
3. Select a Cox Hotspot network. Note: Depending on your location, the network might be named CoxWifi, CoxWiFi_premium, or CableWiFi.
4. Launch your device's internet browser.
5. Sign in with your account username and password.

Locating a Hotspot

• From the Cox app: Use the Wi-Fi Hotspots tool to find the nearest available hotspot.
• From the Cox website: Visit cox.com/hotspots and enter a ZIP code to see all the hotspots in that area.

Image Description: A laptop, tablet, and smartphone are displayed, showing a map or list of Wi-Fi hotspots, indicating how to locate them.