IQOS 2.4 PLUS User Guide

How to Use Your IQOS™

1. TURN ON
Press and hold the Pocket Charger Power Button until lights switch on.

2. CHARGE HOLDER
Press Lid Opening Button to open. Insert the Holder into the Pocket Charger, then close the Lid to charge. Fully charged when Holder Battery Status Light is solid white.

IQOS 2.4 Plus Pocket Charger Components:
Pocket Charger Battery Status Lights, Bluetooth Button, Holder Battery Status Light, Lid Opening Button, Lid, Pocket Charger Power Button.

3. INSERT HEETS TOBACCO STICK™
Insert and gently press the Heets Tobacco Stick to the line on filter.

4. START HEATING
Press Heating Button until the Holder vibrates and light pulses white.

IQOS 2.4 Plus Holder Components:
Cap, Charging Contacts, Heating Button.

5. BEGIN USE
Start using once the light is solid white.

6. NEARLY COMPLETE
To signal the last 30 seconds, the Holder will vibrate and the light pulses white.

7. REMOVE HEETS TOBACCO STICK
Slide Cap upward, remove used Heets Tobacco Stick then slide Cap back again. Insert the Holder back in the Pocket Charger to recharge.

TO CLEAN
Slide Cap upward and remove completely. Insert IQOS Cleaning Tool and rotate gently. Clean daily for optimal experience.

Included Accessories: Power Adaptor, Charging Cable, IQOS Cleaning Tool, IQOS Cleaning Sticks.

Pairing Your Device

PAIRING MODE
Press the Bluetooth Button for 3 seconds then release. Bluetooth Status light will blink during 30 seconds indicating pairing mode is active. Select pairing on your smartphone.

PAIRED
IQOS is paired with your smartphone when Bluetooth Status light remains solid during 3 seconds.

SWITCH OFF
To switch off Bluetooth press the Bluetooth Button for 6 seconds.

STATUS
Tap the Bluetooth Button to show current status.

Quick Tips

TO CHECK BATTERY STATUS
Tap the Pocket Charger Power Button to check battery level.

TO RESET
Simultaneously press the Bluetooth and Pocket Charger Power Buttons for 10 seconds, then release. Pocket Charger Battery Status lights will switch on, then blink twice to confirm a reset.

RED LIGHT ON HOLDER
1/ Holder needs to be recharged. Place in Pocket Charger and make sure it is switched on. 2/ If the light remains red after a recharge, try a reset as indicated above.

RED LIGHT ON POCKET CHARGER
Try resetting IQOS. If the red light persists, please contact Customer Care.

Safety Warnings and Instructions

[caution symbol] This symbol indicates that caution is required when operating the product.

PLEASE READ ALL SAFETY WARNINGS AND INSTRUCTIONS BEFORE USE TO AVOID INJURY.

These safety warnings and instructions cannot cover all possible conditions that could occur, and users should exercise care and caution.

Keep these safety warnings and instructions for future reference as they contain important information.

Intended Users

IQOS™ and HEETS Tobacco Sticks are for adult use only.
IQOS and HEETS Tobacco Sticks are intended for use by current adult smokers who would otherwise continue to smoke.
Children and adolescents should never use IQOS or HEETS Tobacco Sticks under any circumstances.
IQOS or HEETS Tobacco Sticks should not be used by people with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning their use and understand the risks involved.

Tobacco and Nicotine

HEETS Tobacco Sticks contain nicotine, which is addictive.
IQOS and HEETS Tobacco Sticks are not risk-free. The best way to reduce tobacco-related health risks is to quit tobacco and nicotine use altogether.
Some users of IQOS and HEETS Tobacco Sticks reported experiencing abdominal pain, chest pain, choking sensation, cough, difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
Nicotine-containing products should not be used by people who have or are at risk of heart disease, are diabetic, are epileptic, or are experiencing seizures.
Nicotine-containing products should not be used during pregnancy or while breastfeeding. If you are pregnant, breastfeeding, or think you may be pregnant, you should quit tobacco and nicotine use altogether.
Stopping smoking or switching to IQOS and HEETS Tobacco Sticks or other nicotine-containing products may require the adjustment of the dosing of certain medicines (e.g. theophylline, clozapine, ropinirole).
If you have questions about whether you should use IQOS and HEETS Tobacco Sticks given an existing health condition, consult a health care professional.

Important Safety Information

WARNING CHOKING AND INGESTION HAZARD

Keep IQOS and HEETS Tobacco Sticks out of reach of children at all times.

CHOKING HAZARD — IQOS accessories and HEETS Tobacco Sticks contain small parts.
INGESTION HAZARD If a HEETS Tobacco Stick is swallowed, seek medical attention immediately due to risk of nicotine intoxication.

WARNING ELECTRONIC AND BATTERY HAZARDS

Electronic Risks

Failure to follow these Safety Warnings and Instructions could result in fire, explosion, electric shock, injury, or damage to the product or other property:

Only Intended Users should use IQOS.
Only charge the IQOS Pocket Charger with the approved IQOS Power Adaptor model supplied in the box or available from your local or online IQOS stores for charging purposes. See the Technical Data section of this User Guide for a list of approved IQOS Power Adaptor models.
Do not use third-party accessories with IQOS.
Only charge the IQOS Pocket Charger using Safety Extra Low Voltage. See the Technical Data section of this User Guide for details on voltage.
Do not use IQOS where the use of electronic devices is prohibited.
Only charge the IQOS Pocket Charger indoors as indicated by the [indoor charging symbol].
Do not use IQOS or charge the IQOS Pocket Charger and/or IQOS accessories if they are damaged, tampered with, or broken.
Do not use IQOS if its batteries appear to be leaking.
Do not use, charge, or store IQOS in places with high temperature (such as inside a car in summer, or near heat sources such as radiators or fireplaces).
Do not use IQOS where flammable materials, liquids and gases are present.
Never immerse or put IQOS or its accessories in contact with water and/or other liquids. Do not touch IQOS and/or its accessories if they become wet or immersed in any liquid.
Never dispose of IQOS and/or its accessories with other household waste, as it may come into contact with water and/or other liquids.
Clean the USB charging port on the IQOS Pocket Charger periodically to avoid accumulation of foreign matters (such as dust particles).
Disconnect IQOS and/or its accessories from any source of power if it overheats, fumes, ignites, or burns while charging.
Do not touch IQOS and/or its accessories if they do overheat, fume, ignite, or burn.
Handle with care. Do not drop IQOS or subject it to strong shock.
Do not attempt to open, service, modify, or repair any component of IQOS, or to replace any of the components or batteries.
Only use IQOS in ambient temperatures between 10° and 50° C.

Battery Risks

IQOS is powered with sealed lithium-ion (Li-on) batteries. Under normal conditions of use, the battery is sealed.

If fluid from leaking battery is swallowed, seek medical attention immediately. Do not induce vomiting or ingest food or drink.
If vapour from leaking battery liquid is inhaled, get fresh air and seek medical attention.
If fluid from leaking battery is in contact with skin, wash hands and do not touch eyes.
If fluid from leaking battery comes into contact with eyes, immediately flush with running water for at least 15 minutes and seek medical attention immediately.

CAUTION THERMAL BURN RISK

Failure to follow these Safety Warnings and Instructions could result in thermal burns:

Store IQOS and HEETS Tobacco Sticks in a clean, dry, cool place.
Do not expose IQOS and HEETS Tobacco Sticks to high humidity conditions or direct sunlight.
Do not use HEETS Tobacco Sticks that have been exposed to excessive heat or moisture.
Do not remove a HEETS Tobacco Stick while in use.
Never attempt to touch the IQOS heating blade.

CAUTION ALLERGIC REACTION RISK

Using IQOS and HEETS Tobacco Sticks could cause an allergic reaction, such as swelling of the face, lips, tongue, gums, throat, or body, difficulty breathing, or wheezing.
Stop using IQOS and HEETS Tobacco Sticks and seek medical attention immediately if you experience any of the symptoms listed above, as they may indicate a serious allergic reaction.

Exclusive Use of HEETS Tobacco Sticks

Only purchase IQOS and HEETS Tobacco Sticks from your local or online IQOS stores or other authorized retailers.
Only use IQOS with HEETS Tobacco Sticks. Never use IQOS with a cigarette or similar products that are not approved for use with IQOS. Doing so may result in injury.
Do not modify HEETS Tobacco Sticks in any way or add any substance to HEETS Tobacco Sticks. Doing so may result in injury.

Reporting of Adverse Experiences

If you experience any unwanted health effect when using IQOS and/or HEETS Tobacco Sticks, consult a health care professional.
You can report any adverse experience or incident directly by contacting your local Call Centre (details can be found in the Customer Care & Warranty booklet). By reporting adverse experiences or incidents, you can help provide more information on the safety of this product.
For more information, please go to www.iqos.com

Information for Disposing of IQOS

Valid across European Union and EEA

This symbol on the product or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by taking it to a designated collection point for the recycling of waste of electrical and electronic equipment. Waste batteries can be returned free of charge at the point of sale.

The separate collection and recycling of your waste equipment (including batteries) at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Disposing of waste equipment as unsorted municipal waste (e.g. by waste incineration or landfilling) can have negative effects on the environment and human health.

Technical Data

Holder

IQOS 2.4P Model A1403
Battery type: Li-ion rechargeable battery
Input: 3.7V 1.5A

Pocket Charger

IQOS 2.4P Model A1503
Battery type: Li-ion rechargeable battery
Input: 5V 2A
Bluetooth® 4.1

IQOS AC Power Adaptor

Model: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27
Input: 100V-240V~ 50-60Hz 0.3A
Output: 5.0V 2.0A
Output power: 10.0W
Average active efficiency: 79.0%
No load power consumption: <0.09 W

USB Type B Cable

Battery Removal Instructions (For Disposal and Recycling)

Batteries must not be removed by the consumer. At end of product life, only an authorized recycler may safely remove batteries by using the following steps.

IQOS 2.4P Pocket Charger (A1503):

Open IQOS Pocket Charger and remove IQOS Holder
Insert a small tool into left top side of IQOS Pocket Charger plastic cover, unclip and remove
Disconnect red battery connector from PCB
Unscrew 2 x PCB securing screws and remove plastic chassis
Remove battery and dispose according to local regulations

Philip Morris Products S.A. declares that IQOS 2.4P is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The official Declaration of Conformity may be found at: www.pmi.com/declarationofconformity

IQOS 2.4P Model A1503 operates within the 2.402 – 2.480GHz frequency band with a maximum RF output power below 10.0 dBm.

Designed and manufactured under the authority of Philip Morris Products S.A., Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland.

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Philip Morris Products S.A. and its affiliates is under license. Other trademarks and trade names are those of their respective owners.

	IQOS 2.4 PLUS User Guide Comprehensive user guide for the IQOS 2.4 PLUS, covering setup, usage, pairing, quick tips, safety warnings, disposal information, and technical specifications.
	IQOS 2.4 PLUS User Guide: Operation, Pairing, and Safety A comprehensive user guide for the IQOS 2.4 PLUS device, detailing how to use, charge, pair, and maintain the device, along with essential safety warnings and technical specifications for adult smokers.
	IQOS 2.4 Plus User Guide: Operation, Safety, and Technical Data Comprehensive user guide for the IQOS 2.4 Plus, covering how to use, charge, pair, clean, troubleshooting tips, safety warnings, and technical specifications. Learn about proper usage, battery care, and disposal.
	IQOS ORIGINALS DUO™ User Guide: Features, Safety, and Usage Comprehensive user guide for the IQOS ORIGINALS DUO™ device, covering setup, usage, cleaning, troubleshooting, and important safety warnings. Learn how to use your IQOS device with HEETS™ tobacco sticks.
	IQOS ORIGINALS DUO User Guide: Features, Usage, and Safety Comprehensive user guide for the IQOS ORIGINALS DUO heated tobacco system, covering setup, operation, cleaning, safety warnings, technical specifications, and disposal instructions.
	IQOS ORIGINALS DUO™ User Guide: Setup, Usage, and Safety Instructions Comprehensive user guide for the IQOS ORIGINALS DUO™ heated tobacco device, covering setup, charging, usage, cleaning, and important safety information.
	IQOS Complaint Form - Submit Your Claim Official complaint submission form for IQOS products. Provides sections for customer details, product information, defect description, and preferred resolution. Follow the steps to submit a warranty claim for your IQOS device.
	IQOS ORIGINALS ONE User Guide: Setup, Usage, and Safety Information Comprehensive user guide for the IQOS ORIGINALS ONE tobacco heating system. Learn how to set up, use, clean, and maintain your device safely. Includes technical specifications and disposal guidelines.