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HP DeskJet All-in-One Series Reference Guide

Models: 2800, Ink Advantage 2800, Ink Advantage Ultra 4900

Printer Features

Front View

The front of the HP DeskJet All-in-One printer includes:

1. Input tray: Where paper is loaded.
2. Scanner lid: Covers the scanner glass.
3. Control panel: Contains buttons and lights for printer operation.
4. Ink access door: Provides access to the ink cartridges.
5. Output tray: Where printed pages exit.
6. Output tray extender: Extends to support printed pages.

Back View

The back of the HP DeskJet All-in-One printer includes:

7. Power connection: For connecting the power supply.
8. USB port: For connecting the printer to a computer via USB.

Control Panel

Symbol/Button	Function
⏻ Power button	Press to turn the printer on or off.
●●● Ink Alert light	Indicates low ink or cartridge problems.
⮾ Cancel button	Press to stop the current operation.
⟳ Resume button/light	Press when lit to continue a job.
ⓘ Information button/light	Press to print a summary of printer settings and status.
⫽ Wireless button/light	Indicates wireless connection status. Solid blue when connected, blinks when disconnected or in setup mode.
?️ Color Copy button	Press to start a color copy job.
?️ Black and White Copy button	Press to start a black-and-white copy job. Note: To increase the number of copies, press the desired button multiple times.

Display Icons

Problem: Check the HP software.
Wireless alert: Wi-Fi is disconnected. Restart setup mode.
Error code (E + number): See the table below.
Number of copies: Indicates the quantity of copies selected.
Paper problem: Load paper or check for jams.
Wireless status and signal strength: Shows the status and strength of the Wi-Fi signal.
Wi-Fi Direct status: Indicates the status of Wi-Fi Direct connection.
Estimated ink levels: Visual representation of approximate ink levels.

Error Codes and Busy State

Code	Description	Solution
E0	Unusable cartridge	Check HP software and follow instructions to replace it.
E1	Paper size mismatch	Larger paper required. Load correct size or adjust print settings.
E2	Sensor/paper length mismatch	Loaded paper doesn't match print settings. Load correct size or adjust print settings.
E3	Carriage stall	Clear jam from the cartridge access area.
E4	Paper jam	Clear jam from the input or cleanout area.
E5	Scanner failure	Turn the printer off and then on again.
E6	General printer error	Turn the printer off and then on again.
?️ Printer busy	Do not turn off. The process may take a while.

Paper Jam Cleanout

Press ⮾ to clear the jam automatically. To clear a jam manually:

Turn off the printer.
Lower the input tray, close the output tray extender, and push the output tray closed.
Turn the printer over. Locate the cleanout door on the bottom of the printer. Pull both tabs on the door to open it.
Remove the jam.
Close the cleanout door until both latches snap into place. Return the printer to its normal position and power on.

Diagram: Underside view of the printer showing the cleanout door with two tabs.

Help and Tips for Wi-Fi and Connectivity

If the software is unable to find your printer during setup, check the following conditions to resolve the issue.

Reset Wi-Fi (Setup Mode)

During initial setup: If the blue Wi-Fi light is not blinking, the printer might not be in Wi-Fi setup mode. Follow the steps below.

During printer use, Wi-Fi disconnects: If the blue Wi-Fi light is off, reconnect the printer to the network. Turn the printer off and on again. If the printer doesn't automatically reconnect, follow the steps below.

Reset Wi-Fi

Press ⏻ and ⮾ at the same time. Watch for the Power button to briefly flash, then release the buttons. The Wireless light will blink blue.
Wait for one minute. Close and reopen HP software and then try connecting again.

Diagram: A printer with a blinking Wi-Fi symbol above it, indicating a wireless connection issue.

Other Potential Issues	Solution
Computer or mobile device too far from printer	Move your computer or mobile device closer to the printer. Your device might be out of range of the printer's Wi-Fi signal.
Computer connected to a Virtual Private Network (VPN) or remote work network	Disconnect from a VPN before installing HP software. Applications cannot be installed from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.
Wi-Fi turned off on computer (computer connected by Ethernet)	If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi.
Bluetooth and location services are turned off on your mobile device	If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer. Note: Your location is not being determined and no location information is being sent to HP as part of the setup process.

Printer Hardware Setup Information

Follow instructions in the HP software for easy setup. Visit 123.hp.com to install software.

Load Paper

Pull up to reveal the paper tray. Slide open the guide.
Load Letter or A4 paper and adjust the guide.
Open the output tray.
Pull open the output tray extender.

Diagrams illustrate the steps: 1. Pulling up the input tray and opening the guide. 2. Loading paper into the input tray and adjusting the guide. 3. Opening the output tray. 4. Pulling out the output tray extender.

Install Cartridges

Open the ink access door.
Remove the protective tape on both cartridges.
Caution: Do not touch the contacts under the tape.
Rotate the cartridges so the taller end faces towards the printer. Insert the cartridges and click into place.
Close the ink access door.

Diagrams illustrate the steps: 1. Opening the ink access door. 2. Removing protective tape from cartridges. 3. Inserting cartridges into their slots. 4. Closing the ink access door.

Help and Support

For printer troubleshooting and videos, visit the HP support site. Enter your model name to find the printer.

Visit: hp.com/support

Importer Information

PT. Hewlett Packard Indonesia Gedung Perkantoran Prudential Center Kota Kasablanka Lantai 9, Jl. Casablanca Kav.88 Kel. Menteng Dalam, Kec. Tebet, Kota Administrasi Jakarta Selatan 12870

HP DeskJet Ink Advantage 2875
HP DeskJet Ink Advantage 2876
HP DeskJet Ink Advantage Ultra 4925
HP DeskJet Ink Advantage Ultra 4926

Maintenance Instructions

Perform basic preventive procedures whenever using this printer to reduce the risk of injury from burns or electric shock:

Read and understand all instructions in the documentation supplied with the printer.
Observe all warning signs and instructions on the printer.
Unplug the printer cable from the outlet before cleaning.
Do not install or use this printer near water or when wet.
Place the printer correctly on a flat surface.
Place the printer in a safe location where no one can step on or trip over the power cord, and so the power cord is not damaged.
No internal components can be repaired by the user. Refer repairs to authorized service personnel.
Use only with the power cord and power adapter provided by HP.

Models: DeskJet 2820 All-in-One Printer, 2820 All-in-One Printer, All-in-One Printer, Printer

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References

Adobe PDF Library 15.0

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