Manuals+

GE Appliances Washer Owner's Manual and Installation Guide

Model Numbers: GTW223, GTW331, GTW451, GTW490, GTW550, GTW580, GTW334, GTW491

Safety Instructions

IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill you or hurt you and others. All safety messages will follow the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”. These words are defined as:

DANGER: Indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

SAVE THESE INSTRUCTIONS

Proper Installation

This washer must be properly installed and located in accordance with the Installation Instructions before it is used.

⚠ WARNING - Electrical Shock Hazard

Parts and Accessories

Order on-line at www.geappliances.ca today, 24 hours a day or by phone at 1.800.661.1616 during normal business hours.

Part Number Accessory
WW01F01987 (2) Water supply hoses

Start-Up Sequence

Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing.

If the lid is opened during this period, the washer will pause. You will have to push the [Start] button again to restart the cycle.

When Not In Use

Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE recommends changing the hoses every 5 years.

Operating Instructions

Starting the Cycle

Press [Start] to begin the cycle. NOTE: The lid must be closed for the washer to start the cycle. If the lid is closed, the lid will lock and the Lid Locked light will illuminate.

Pressing [Pause] will unlock the lid (if locked at that time), pause the cycle and the Pause indicator light will blink.

To continue the cycle, press [Start] again. If machine is paused more than 24 hours, the cycle will be cancelled. If water remains in the machine, select the Drain & Spin cycle to drain the basket and spin water out of the washer basket.

Cycle Status Lights

Shows whether the washer is in the Fill, Soak, Wash, Rinse or Spin portion of the cycle.

If an out-of-balance condition is detected by the washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

Settings

Select settings for agitation (Soil) and water temperature (Temp). NOTE: Longer Spin times typically reduce dryer time/energy usage (i.e., reduces total energy when using both a washer and a dryer).

Load Size

(Not all features are on all models)

Add detergent to the bottom of the basket and fabric softener to the dispenser (Not all features are on all models) prior to loading clothes. Loosely load items in the washer basket. Overloading may negatively impact wash performance. Adjust the load size accordingly.

Make the load selection:

NOTE: This is a high-efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.

Wash Cycles

The wash cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle/options to the new selection. Press [Start] to begin the new cycle selection.

The chart below will help you match the items to be washed with the best wash cycle settings. For optimal performance, select the cycle that most closely matches the items being washed.

Items to Wash Cycle Wash Temp Soil Level Spin Selection Options Available Cycle Details
Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Colors Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Stain PreTreat Guide, Auto Soak, Deep Rinse, 2nd Rinse Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Choose the Heavy or Extra Heavy soil level selection and Warm or Hot water temperature selection as appropriate for your clothes load for a higher degree of cleaning. Incorporates multi-stage fills and wash periods to provide optimal fabric care.
Dark colored items, linens, and mixed loads. Dark Colors Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Lower wash temperatures, a shorter wash period, and a deep fill rinse (Not all features are on all models) minimizes fading and spotting of dark colored fabrics. Incorporates multi-stage fills and wash periods to provide optimal fabric care.
Casual clothes, lightly soiled office wear. Casuals Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Wash period tailored to care for casual clothes and office wear items. Incorporates multi-stage fills and wash periods to provide optimal fabric care.
Lingerie and special care fabrics with light soil. Delicates Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Utilizes a unique “tri-pulse” extra gentle agitate profile to provide special care to delicate fabrics. It is recommended to place small or ultra delicate items in mesh bags before washing.
Garments with a high cotton content and /or heat resistant; for example, towels, denim, sheets, robes, etc. SaniFresh Hot Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Auto Soak, Deep Rinse, 2nd Rinse The SaniFresh cycle is designed to eliminate common bacteria, viruses and germs on household linen. This cycle is only effective if the hot water connection is at a minimum temperature of 119.84°F (48.8 ° C).
Medium to lightly soiled athletic wear items of technical or synthetic fabrics. Active Wear (Not all features are on all models) Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Cycle designed for care of medium to lightly soiled active wear, athletic wear, and technical fabrics. Incorporates a multi-stage wash period with soak to effectively treat body soils and odors. Use the Heavy Duty cycle for heavily soiled sports clothing constructed of sturdy fabric.
Small loads of lightly soiled items that are needed in a hurry. Speed Wash (Not all features are on all models) Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max/Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Utilizes an expedited wash period and time saving continuous spray rinse to clean small lightly soiled loads in the fastest time possible.
Wet load of items. For items that need only to be rinsed, use this cycle with Deep Rinse option. Drain & Spin N/A N/A Max/Extra, Normal Deep Rinse, 2nd Rinse Utilizes a high speed spin to extract water from wet items. For items that need to be rinsed, select the Deep Rinse and/or 2nd Rinse option when using this cycle.
Jeans with medium to light soil. For heavily soiled work jeans, use the Heavy Duty Cycle. Jeans (Not all features are on all models) Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max / Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Combines higher water levels, a specially designed agitation profile, and multi-step wash and soak periods to care for jeans with medium to light soil. Use the Heavy Duty cycle for heavily soiled work jeans.
Sturdy fabrics with heavy to medium soil. Heavy Duty Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max / Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Incorporates multi-step wash and soak periods combined with extended wash periods to effectively clean heavily to medium soiled sturdy fabrics.
Non-waterproof large coats, bed spreads, mattress covers, and similar large bulky items Bulky Items Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max / Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Provides a Deep Fill/max fill wash water level to wash bulky items. Also incorporates a Deep Fill rinse to effectively rinse bulky items.
Towels. Sheets. Towels / Sheets (Not all features are on all models) Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max / Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Cycle designed for washing towels or sheets, using a higher water level and a soak period to effectively clean these items. It is recommended that towels and sheets be washed separately for best care and washing performance.
Whites and household linens Whites Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal, Light, Ex. Light Max / Extra, Normal Stain PreTreat Guide, Deep Fill, Auto Soak, Deep Rinse, 2nd Rinse Cycle tailored to clean and brighten your whites.
Dark Colored Fabrics and mixed loads Cold Plus* Hot, Warm, Cool, Cold, Tap Cold Ex. Heavy, Heavy, Normal/ Medium, Light, Ex. Light Max/Extra, More Normal, No Spin Stain Pre Treat Guide, Deep Feel, Auto Soak, Deep Rinse/ Extra Rinse, 2nd Rinse Cycle combines multiple extended wash agitation periods to provide enhanced cleaning performance and energy efficiency with colder water temperatures. *COLD PLUS saves energy by consuming less energy from the water heater for cold water than with any other cold water cycle. Selecting COLD PLUS will add additional agitation time to improve cleaning performance compared to any other cold water cycle.

For waterproof, water-resistant items only use the Delicates cycle. DO NOT use other cycles for these items, for example: ski clothing, diaper covers, bulky waterproof bed covers, umbrella covers, vehicle covers, sleeping bags, waterproof coats, etc).

⚠ WARNING In other cycles different to the one recommended, when the basket turns, it is possible that water gets trapped in waterproof items and clothing, which can cause abnormal vibration and out-of-balance condition. Besides, the clothing moves upwards and may be expelled, this may result in injury or damage to the washer, walls, floor, or clothing. DO NOT mix waterproof and non-waterproof items.

Cycle Options

Stain PreTreat Guide

The Stain PreTreat feature allows you to indicate what stains are on the garments in your load. This feature incorporates a patent pending treatment method. An initial water fill is performed at a temperature tailored to the stain type selected and to an amount which enables a concentrated cleaning step. A stain scrubbing period, followed by an active soak, is conducted to effectively treat the stain. Then additional water is added to the selected temperature and the wash phase is conducted for the cycle selected.

This feature can be applied to most wash cycles as described in the cycle guide.

  1. Select the desired wash cycle.
  2. Select the stain to be treated under the options.
Category Recommended Temperatures Treatment/Wash Stain For best results, before placing in washer:
Tomato Cool/Warm Sauce, Catsup, Salsa Pretreat with liquid detergent or stain remover product; rinse with cool water.
Dirt Cool/Warm Dirt, Clay, Mud Allow dirt to dry; remove loose dirt using a brush. Rinse with cool water.
Grass Cold/Warm Grass, Lipstick, Chocolate, Gravy, Mayonnaise, BBQ Sauce Pretreat with liquid detergent or stain remover product. Brush lightly; rinse with cold water.
Wine Cool/Warm Wine, Soda, Kool-Aid, Tea, Coffee, Juice, Beer Pretreat with mixture of Oxi product and cool water. Add Oxi product along with detergent in the washer.

Other Cycle Options

Consumer Help Indicator

Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display.

Loading and Using the Washer

Always follow fabric manufacturer's care label when laundering.

Proper Use of Detergent

Using too little or too much detergent is a common cause of laundry problems. Use less detergent if you have soft water, a smaller load or a lightly soiled load. For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade. Place detergent pods in the bottom of the wash basket before adding clothes.

GE recommends the use of High Efficiency detergents such as he in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents. When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively impact wash performance.

Sorting Wash Loads

Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.

⚠ WARNING - Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable liquids. No washer can completely remove oil. Do not dry anything that has ever had any type of oil on it (including cooking oils). Doing so can result in death, explosion, or fire.

Loading the Washer

Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, press [Start/Pause] if the lid is locked; wait until the Lid Lock indicator on the display is no longer illuminated before attempting to open the lid. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press [Start] to resume. Adjust load size selection and/or use Deep Fill option if necessary.

Do not place large items such as sheets, blankets and towels across the Infusor (Not all features are on all models). Load them around the outside of the basket.

Do not put lawn or sofa cushions into the washer as they are too big to move. Remove outer covers and ONLY wash them.

[Diagrams of Average Small Load, Average Medium Load, Average Large Load showing water and clothes levels]

About Washer Features

Automatic Load Sensing

This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed, the machine is able to begin filling with water in order to sense the load size.

NOTE: Automatic Load Sensing initiates a spin at the beginning of the cycle and will take as much as 3 minutes to complete (significantly shorter for smaller loads); this is normal operation.

NOTE: This is a high-efficiency washing machine with Infusor wash action. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal for an Infusor-equipped washer.

Detergent Dispenser

Liquid or powdered HE detergent should be added to the right side of the dispenser drawer. Follow the detergent manufacturer's recommendations for the correct amount of detergent, based on load size, taking care to add detergent to the right compartment. Do not overfill or dilute detergent as this can result in additive being dispensed prematurely in the wash cycle. Your option selections will determine when detergent is automatically dispensed at its optimal time in the wash cycle.

NOTE: Single-dose laundry packets should not be added to the dispenser drawer, as they will not dispense properly. Put packets in bottom of wash basket.

Liquid Fabric Softener Dispenser

Liquid fabric softener should be added to the left side of the dispenser drawer. Follow the liquid fabric softener manufacturer's recommendations for the correct amount of softener, based on load size, taking care to add softener to the left compartment. Do not overfill or dilute softener as this can result in additive being dispensed prematurely in the wash cycle. Your option selections will determine when liquid fabric softener is automatically dispensed at its optimal time in the rinse cycle.

NOTE: Fabric softener crystals should not be added to the dispenser drawer, as they will not dispense properly.

Liquid Bleach

Liquid chlorine bleach should be added through the bleach dispenser in the front left corner. Follow bleach manufacturer's recommendations for the correct amount of liquid chlorine bleach based on load size, taking care to not apply or spill it directly on clothing.

NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

Pretreatment

Place laundry pretreatments, such as an Oxi product, directly in the bottom of the wash basket before loading clothes.

NOTE: Do not use liquid chlorine bleach and laundry pretreatments such as an Oxi product in the same wash load.

Care and Cleaning of the Washer

Exterior of the Washer

Immediately wipe off any spills with a damp cloth.

Interior of the Washer

Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse. (Do not use harsh or gritty cleaners.)

Cleaning the Fabric Softener Dispenser

(Not all features are on all models)

  1. Remove the dispenser from the top of the agitator.
  2. Separate the dispenser cup from the cover by grasping the top and pushing down on the inside of the cup with your fingers. Dispenser cup will pop free from the cover.
  3. To clean the dispenser, soak both the dispenser cup and the dispenser cover in the following solution:
    • 1 US gallon (3.8 liters) warm water
    • 1/4 cup (60 ml) heavy-duty liquid detergent
    • 1 cup (240 ml) bleach
  4. If necessary, loosen buildup with a clean, soft cloth after soaking. Do not use a stiff brush; you may roughen the surface of the dispenser.
  5. Rinse and reassemble dispenser. Place dispenser back on the agitator.

Water Supply Hoses

Hoses connecting washer to faucet should be replaced every 5 years.

Moving and Storage

Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.

Long Vacations

Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

General Product Measurements

[Diagram showing dimensions: Height 43.71", Width 27.40", Depth 27.00". Other dimensions provided.]

⚠ WARNING - Electrical Shock Hazard

Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel - DO NOT contact the following parts while the appliance is energized: Drain Pump, Motor Capacitor, Electronic Board, Lid Lock, Mode Shifter and Water Valve or the equivalent.

Installation Instructions

Before You Begin

Read these instructions completely and carefully.

Tools Required for Washer Installation

Parts Required (Sold separately except model GTW220)

GE Parts and Accessories

Order on-line at GEApplianceparts.com today, 24 hours a day or by phone at 1 800 661 1616 during normal business hours.

Part Number Accessory
WW01F01987 (2) Water supply hose [Includes Water Supply Hose (1), Rubber Washer (1), Strainer Screen (1)].

NOTE: We strongly recommend the use of new water supply hoses. Hoses degrade over time and need to be replaced every 5 years to reduce the risk of hose failures and water damage.

Location of Your Washer

Do Not Install the Washer:

  1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper washer operation.
  2. In an area where it will come in contact with curtains or drapes.
  3. On carpet. The floor MUST be a hard surface with a maximum slope of 1/2" per foot (1.27 cm per 30 cm). To make sure the washer does not vibrate or move, you may have to reinforce the floor.

NOTE: If floor is in poor condition, use 3/4" impregnated plywood sheet solidly attached to existing floor covering.

Important: Minimum Installation Clearances - Alcove or Closet

NOTE: The clearances stated on this label are minimums. Consideration must be given to providing adequate clearances for installing and servicing.

Water Supply Requirements

1. Unpacking the Washer

After the machine is in the home, remove outside packing material/carton from washer.

Remove bag (containing cable tie, drain hose clip) and Owner's Reference Guide from tub.

NOTE: Leave foam shipping material inside tub opening to hold tub in place during the rest of installation.

2. Remove the Base

Remove base from unit by placing foot on side of base and tipping unit back on corner post. Remove base and bring the washer back upright.

3. Connect Water Hoses to Washer

Disconnect electrical cord before installing water hoses. If not installed, install rubber washer in one end of hot water hose. Thread hot water hose onto connection labeled H at top rear of washer. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight.

If not installed, install rubber washer in one end of cold water hose C. Thread cold water hose onto connection labeled C at top rear of washer. Hand tighten and use pliers to tighten hoses between 1/8 and 1/4 turn beyond hand-tight.

Move washer as close to final location as possible, leaving room for you to make water, drain, and electrical connections to your home.

4. Connect Water Hoses to Outlet Valves

Determine which is HOT water line before attaching water hoses to faucets. Traditionally, HOT faucet is on left.

(If screen washers are not installed) With protruding part of screen toward you, install strainer screen/rubber washer into each of the free ends of two water hoses.

Connect hot water hose to hot water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open hot water valve.

Connect cold water hose to cold water outlet valve of your home. Hand tighten and use pliers to tighten hoses between 1/4 and 1/2 turn beyond hand-tight. Open cold water valve.

Check for leaks and drips at the hose couplings. Tighten as necessary.

If you have only cold water or you do not wash with hot water, use a “Y” type connector in the cold water supply and connect both “Y” outlets to your washing machine to ensure the proper functioning of the product, remember to remove the stopper that is pre-installed in your product for the entry of water into the hot valve.

We recommend cleaning both water inlets of your washing machine at least once a month.

5. Connect to Drain

The drain or standpipe must be capable of accepting a discharge at a rate of 16 gal per minute. The drain height must be 30" minimum and 96" maximum.

The standpipe diameter must be 1-1/2" minimum. There MUST be an air gap around the drain hose in the stand pipe. A snug fit can cause a siphoning action.

For a drain facility less than 33" high, the hose, coupling and clamps provided in the machine must be used and, in addition, a siphon break MUST be installed on the back of the machine. Obtain and use a siphon break kit and follow the instructions in the kit.

If water valves and drain are built into wall, fasten drain hose to one of water hoses with cable tie provided (ribbed side on inside). If your drains is a standpipe, fasten drain hose to standpipe with cable tie provided.

[Diagram showing drain hose connection with air gap and standpipe]

NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 5" of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action.

Electrical Requirements

⚠ WARNING - Fire Hazard

Washer must be electrically grounded in accordance with local codes and ordinances, or in the absence of local codes, in accordance with the NATIONAL ELECTRICAL CODE, ANSI/NFPA NO. 70 latest edition. Check with a licensed electrician if you are not sure that the washer is properly grounded.

7. Connect Power and Install

Make sure large dial control (Not all features are on all models) on washer is pushed in to the OFF position.

Insert plug of electrical cord into a 115V, 15- or 20-amp wall receptacle. Move washer into final position. Place level on flat top side edges of washer. Adjust all four leveling legs until washer is level left-to-right and front-to-back. Remove level.

Open tub lid. Remove and discard tub shipping material (see Step 1). Remove plastic protector sheet from control panel face.

Grounding Instructions

This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

⚠ WARNING Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician, or service representative or personnel, if you are in doubt as to whether the appliance is properly grounded. DO NOT modify the plug on the power supply cord. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.

If required by local codes, an external 18 gauge or larger copper ground wire (not provided) may be added. Attach to washer cabinet with a #10-16 x 1/2" sheet metal screw (available at any hardware store) to rear of washer as illustrated.

[Diagram showing attaching ground wire]

Mobile Home Installation:

Installation must conform to Standard for Mobile Homes, ANSI A119.1 and National Mobile Home Construction and Safety Standards Act of 1974 (PL93-383).

Final Checklist

Before starting the washer, check to make sure:

Run the washer through a complete cycle.

Troubleshooting Tips

Water Issues

Issue Possible Causes What To Do
Small amount of water remaining in dispenser (Not all features are on all models) at end of cycle Normal dispenser operation It is normal for a small amount of water to remain in dispenser after the cycle.
Short spray and delay after pushing the Start button Lid was opened and closed between cycle selection and start This is normal. See START-UP SEQUENCE in the Safety Instructions section.
Water level seems low This is normal Water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Low water flow Water valve screens are stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections.
Water siphoning out of washer Drain standpipe is too low or hose too far into standpipe The drain hose must exceed 32" height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions.
Too many suds Soft water
Too much detergent		 Try less detergent. Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Water leaks Type of detergent
Using too much detergent in washer
Fill hoses or drain hose is improperly connected
Household drain clogged
Drain hose rubs on wall		 Switch to High Efficiency detergent such as he. Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load. Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility. Check household plumbing. You may need to call a plumber. Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose.
Water temperature seems incorrect Constant water pressure to fill hoses at water source
Cooler water temperatures provide improved energy efficiency
Water supply is turned off or improperly connected
Water valve screens are stopped up
Cool/Cold Water when selecting Hot
House water heater is not set properly		 Tighten hoses at the faucets. Check condition of the fill hoses; they should be replaced every 5 years. New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance. Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets. NOTE: Water valves are marked "H" and "C". Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. This is normal. The washer senses water temperature (Not all features are on all models) and optimizes for best results. Cold water is added periodically when hot is selected. Make sure house water heater is delivering water at 120°F−140°F (48°C-60°C).

Operation Issues

Issue Possible Causes What To Do
Water pumped out before cycle is complete Lid lifted or cycle was put in pause for over 24 hours Reset cycle.
Water won't drain Drain hose is kinked or improperly connected Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 6 ft (1.8 m) above floor.
Washer spins and pauses at the beginning of cycles This is normal The washer is sensing the load.
Washer pauses during wash cycle The Soak Option was chosen This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear. Many cycles incorporate a series of soaks within the agitation period to get your clothes clean with less wear.
Residual powder in dispenser or clogging of dispensers (Not all features are on all models) Wash water too cold or low home water pressure Select a warmer wash temperature if possible to improve dissolving of detergent or use liquid detergent. Make sure siphon caps are free of debris and fully pressed into position. Remove and clean tray if clogging occurs.
Laundry additives dispensing too soon (Dispensers on some models) Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse option when using fabric softener.
Washer pauses during spin cycle This is normal The washer may pause during the spin cycle to remove soapy water more efficiently.
Washer won't operate Washer is unplugged
Water supply is turned off
Lid is open-safety feature prevents agitation and spinning when lid is up
Circuit breaker/fuse is tripped/blown
Electronics need to be reset
Start was not pressed		 Make sure cord is plugged securely into a working outlet. Turn both hot and cold faucets fully on. Close lid and press Start. Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet. Unplug washer, wait 2 minutes, plug back in and press Start. Press Start.
Detergent packets not dissolving Laundry detergent packet placed in dispenser Laundry detergent packets should not be used in the dispensers. They should only be added directly to the wash basket following the manufacturer's directions.
Unexplained time and/or settings changes Changing options (Not all features are on all models) This is normal. Several options will change other options to maximize washer performance.
Basket seems loose Basket moves or rotates freely Washer basket does not have a traditional brake. Washer basket will move freely. This is normal.

Performance Issues

Issue Possible Causes What To Do
Colored spots Incorrect use of fabric softener
Dye transfer
Detergent amount
Hard water
Water is not hot enough
Washer is overloaded		 Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse option. Pretreat stain and rewash using Speed Wash cycle before drying. Sort whites or lightly colored items from dark colors. Be sure to follow detergent manufacturer's directions. Use a water conditioner or install a water softener. Make sure water heater is delivering water at 120°F−140°F (48°C~60°C). Loosely load clothes no higher than the top row of holes in the washer basket. For best results, load items around the outside of the basket.
Grayed or yellowed clothes Dye transfer
Clothes are air or line dried
Incorrect sorting
Washing too long
Detergent not dissolving
Overloading
Incorrect use of fabric softener		 Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated. If you do not dry your clothes with a clothes dryer, your clothes may retain more lint. Separate lint producers from lint collectors. Wash small loads for a shorter time using Light Soil setting. Rewash; next time: Try a liquid detergent. Use warmer water temperature. Loosely load clothes in the washer basket. For best results, load items around the outside of the basket. Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse option.
Lint or residue on clothes No spin selected
Incorrect cycle selected
Wash load out of balance
Out of balance condition has been detected		 Select a spin option. Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. Redistribute load in washer and run through Drain & Spin cycle. Allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle.
Clothes too wet Result of normal wear on poly-cotton blends and fuzzy fabrics While this is not caused by the washer, you can slow the pilling process by washing garments inside out.
Blinking Spin light or Spin light on at end of cycle Out of balance condition has been detected Allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle.
Pilling Result of normal wear on poly-cotton blends and fuzzy fabrics While this is not caused by the washer, you can slow the pilling process by washing garments inside out.
Snags, holes, tears, rips or excessive wear Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets
Undiluted chlorine bleach
Chemicals like hair bleach or dye, permanent wave solution		 Fasten snaps, hooks, buttons and zippers. Remove loose items like pins, objects in pockets and sharp buttons. Turn knits (which snag easily) inside out. Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. Rinse items that may have chemicals on them before washing. Use Speed Wash cycle with Extra Rinse option.
Wrinkling Incorrect wash and dry cycles
Improper sorting
Overloading
Repeated washing in water that is too hot		 Match Cycle selection to the type of fabric you are washing (especially for easy care loads). Avoid mixing heavy items (like jeans) with light items (like blouses). Try a fabric softener. Loosely load clothes in the washer basket. Wash in warm or cold water.

Sounds

Sound Possible Causes Reason
"Clicking" Shifter mechanism is engaging or disengaging The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash.
Back and forth "swoosh" Electric motor reversing direction This sound is the motor rotating back and forth to clean your laundry.
"Clicking" behind control during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Water flow changes during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Motor sounds during spin Motor ramping up/down during spin cycle The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
"Humming" Water drain pump
Drive motor		 The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete. The drive motor will make a "humming” sound during the wash and spin phases of the cycle.
"Gurgling" Water drain pump When the pump starts drawing in air, it starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning.
Water "swishing" Washing process Water swishing while the unit is agitating is normal, especially with smaller loads.
Washer rocking/moving Washer leveling legs uneven To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
"Squeaking" sound Washer not level and rubbing on cabinet To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.

GE Appliances Washer Warranty

All warranty service provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service, in Canada, visit GEAppliances.ca or call 1.800.561.3344. Please have serial number and model number available when calling for service.

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

For The Period Of:

One Year From the date of the original purchase

We Will Replace:

Any factory specified part of the washer which fails due to a defect in materials or workmanship. During this limited one year warranty, we will also provide, free of charge, all labor and related service to replace the defective part.

What Is Not Covered:

EXCLUSION OF IMPLIED WARRANTIES: Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

In Canada:

This warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location.

Some provinces do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province. To know what your legal rights are, consult your local or provincial consumer affairs office.

Warrantor: MC COMMERCIAL INC., BURLINGTON, ON L7R 5B6

Consumer Support

GE Appliances Website

Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! For greater convenience and faster service, you can now download Owner's Manuals, order parts or even schedule service on-line. In Canada: www.GEAppliances.ca

Schedule Service

Expert GE repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year! Or call In Canada, 1.800.561.3344 during normal business hours.

Real Life Design Studio

GE supports the Universal Design concept-products, services and environments that can be used by people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and mental abilities and impairments. For details of GE's Universal Design applications, including kitchen design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call 1-800-561-3344. In Canada, contact: Manager, Consumer Relations, MC Commercial Suite 300, 5420 North Service Road, Burlington, Ontario, L7R 5B6

Extended Warranties

Purchase a GE extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime, or call 1-800-561-3344 during normal business hours. GE Consumer Home Services will still be there after your warranty expires., consult your local listings for an extended warranty provider.

Parts and Accessories

You will find the nearest MC Commercial Service Center number in the yellow pages of your phone book. Or call us at 1 800 661 1616

Contact Us

If you are not satisfied with the service you receive from GE, contact us on our Website with all the details including your phone number, or write to: Director, Consumer Relations, MC Commercial Suite 300, 5420 North Service Road, Burlington, Ontario, L7R 5B6. For questions on installation call 1-800-561-3344 (Canada).

Register Your Appliance

Register your new appliance on-line—at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In Canada: www.GEAppliances.ca

Models: GTW491BMRWS, 233D2527P005, GTW223 4.4 Cu. Ft. Top Load Washer, GTW223, 4.4 Cu. Ft. Top Load Washer, Top Load Washer, Load Washer, Washer

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