Canon CR-N500 Remote Camera Installation Guide

Included Items

• Camera
• Ceiling Plate
• Safety Wire 3 m (9.8 ft.)
• Wire Stopper (for safety wire)
• Camera-to-Mount Safety Wire 10 cm (3.94 in.)
• M3 Screw x 6 (for camera mounting, safety wire, and wire stopper)
• Compact Power Adapter
• Power Cable
• IR Remote Controller
• Size AAA Battery x 2 (for IR remote controller)
• Printed Materials

Symbols Used in this Manual

The following symbol indicates parts that are not included with the camera and must be prepared by the user: [user-supplied item icon].

Safety Precautions

Warning (Failure to follow may result in death or serious injury)

Installation Locations: Do not install in places subject to direct sunlight, high temperatures, heat-generating objects, fire sources, flammable solvents (alcohol, thinner, fuel), high humidity, dust, oily smoke, steam, or confined spaces. Failure to comply may result in fire or electric shock.

Installation at High Places: For installation or inspection, consult the dealer. Ensure the mounting place has sufficient holding strength for the camera's total weight (approx. 4.1 kg / 9.04 lb. for the body). Use appropriate fixing screws. Periodically check mounting brackets and screws for rust or loosening. Avoid unstable places, areas with significant vibration or impact, or those exposed to salt damage or corrosive gas. Always attach the safety wire. Use the included ceiling plate; do not rely solely on tripod screws. Failure to do so may result in the camera falling or other accidents.

General Camera Safety: If smoke, strange sounds, heat, odors, damage, or cracks are observed, immediately stop use, unplug power, and contact a dealer. Place the compact power adapter near the outlet for easy emergency disconnection. Do not touch the camera or cables during thunderstorms. Do not disassemble or modify the camera. Avoid scratching, pulling, or forcefully bending cables. Do not spray the camera with water. Do not touch the camera, adapter, connectors, or outlets with wet hands. Prevent foreign objects from entering the camera. Do not use flammable sprays near the camera. Disconnect the power adapter or LAN cable when the camera is not in use for extended periods. Do not use flammable solvents for cleaning. Do not block air intake or exit vents. Failure to comply may result in fire or electric shock.

Power Supply Safety: Use only the included compact power adapter. The adapter and cable are for this product only. Protect power cables from heavy objects, pulling, bending, or scratching. Prevent metal pins or debris from touching the power plug or terminals. Wipe dust off the power plug. Ensure the power plug is fully inserted into the outlet; do not use if insertion is insufficient. Do not use damaged plugs, loose outlets, or overload wiring devices. Failure to comply may result in fire or electric shock.

Battery Safety: Do not expose batteries to fire, heat, short circuit, or disassemble them. Do not charge included batteries. Use only specified batteries. Failure to comply may result in fire or electric shock.

Usage Restrictions: Do not use in prohibited locations like hospitals or airplanes, or where accessible to babies and toddlers. Radio waves may cause equipment malfunction or electric shock.

Caution (Failure to follow may result in injuries or property damages)

Installation: Installation must be performed safely and securely in accordance with relevant electrical installation standards. Failure to do so may result in accidents. Take care not to damage wiring or piping during installation, as this may damage surrounding items.

General Handling: Do not touch metal parts with bare hands. Be careful not to get fingers caught during installation. Failure to do so may result in injuries.

Battery Handling: Remove batteries when depleted or if the product will not be used for a long time. Replace both batteries simultaneously and do not mix battery types. Ensure correct polarity (+/-). If battery fluid leaks onto skin, rinse thoroughly with water. Failure to do so may result in injuries or malfunctions.

Important Notes

• Do not install in areas with radiation, X-rays, strong radio waves, or strong magnetism, as this may cause video/audio disturbance, noise, or malfunctions.
• Consider installing a lightning arrester (surge protection device) for protection against lightning strikes.
• Take measures to remove static electricity before performing any procedures.
• Do not connect the PoE cable to the RS-422 terminal.
• Do not connect the compact power adapter to a transformer.
• If condensation occurs, wait for it to dissipate before powering on the camera.
• Do not hold the device by the camera head.
• Do not turn the camera rotator by hand.
• After powering off, wait at least five seconds before powering on again.
• Do not point the camera at strong light sources (e.g., the sun, bright artificial lights), as this can damage internal components like the image sensor.
• Do not carry the camera on a tripod.

Precautions for Use (Disclaimer)

Compliance with Applicable Laws/Intellectual Property Rights: Users are responsible for ensuring their use of the product and any resulting recordings comply with all applicable laws, including privacy, wiretapping, intellectual property, and publicity laws. Canon Inc. and its affiliates are not liable for third-party claims arising from non-compliance or violations of third-party rights due to product use.

Limited Warranty: Refer to the in-box materials for warranty information.

Installation: This product is for indoor use only. Users are solely responsible for proper installation. Canon Inc. is not liable for damages or injuries resulting from improper use or installation.

Privacy: Do not install in areas where people have a reasonable expectation of privacy (e.g., bedrooms, dressing rooms, restrooms). Check local laws regarding signage for camera equipment. Audio recording laws vary significantly; consult local jurisdiction before making audio recordings.

For additional important information, refer to the "Settings Guide" available at global.canon/ncsp.

Lamp Status

Before Using the Camera

Initial Settings

Initial settings must be made before use to enable video output. Refer to the "Settings Guide" for details.

SERVICE Switch Settings

The SERVICE switch is used to set the camera number for operation by the IR remote controller and the output video frame frequency. Switches should be set before turning on the power.

Installation

When Installing the Camera

Installation at High Places

When installing at a high place, use the ceiling plate to fix the camera securely with four M4 screws. When working with the camera upside down, support it to prevent wobbling. Keep removed rubber feet and screws for potential future reuse.

Ceiling Mount

The camera is hung upside down from the ceiling using the ceiling plate. The ceiling structure must be reinforced to support the camera's weight (approx. 4.1 kg / 9.04 lb.) and mounting parts.

Standing Mount

The camera is fixed to a high place using the ceiling plate, similar to the ceiling mount but with adjusted camera orientation.

Tripod Mount

Attach the tripod by fixing two 1/4-20UNC screws (4.5 – 5.5 mm length) into the designated screw holes. Ensure the tripod is on a stable, flat surface.

Desktop Mount

Install the camera on a stable, horizontal surface such as a table.

Installation Steps

The following describes the general installation process, often illustrated with a ceiling mount example:

1. Pass the camera-to-mount safety wire through the designated slit on the camera base and attach it to the hook on the rear side. To remove the wire, loosen the hook fixing screw and maneuver the wire to detach from the hook.
2. Attach the ceiling plate to the mounting surface using appropriate screws (e.g., M3 x 4).
3. Secure the camera to the ceiling plate.
4. Mount the camera assembly, ensuring all connections are made correctly.
5. Various diagrams illustrate specific mounting procedures, screw types (e.g., M3 x 8), torque specifications (e.g., 0.6 N⋅m), and the use of safety wires and cable clamps.

Physical dimensions of the camera are approximately 200 mm (width) x 269 mm (height) x 208 mm (depth), excluding protrusions. Mounting hole patterns are also detailed.

Connecting the Camera

The camera features various terminals for connectivity:

• 1. LAN terminal: RJ-45 connector for network connection. Supports PoE+ (IEEE802.3at Type 2) power via a LAN cable. Use Category 5e or higher STP (shielded) LAN cable, up to 100 m (328 ft.). Note: Some PoE+ HUBs may limit power per port or total power, potentially affecting performance.
• 2. USB terminal: Reserved for future expansion.
• 3. Memory card slot: Reserved for future expansion.
• 4. RESET switch: Initializes camera settings to factory defaults. Refer to the "Settings Guide" for details.
• 5. HDMI OUT terminal: For HDMI video output.
• 6. SERVICE switch: Used to set various functions, including camera number and frame frequency. Refer to "Before using the camera" section.
• 7. 3G-SDI OUT terminal: BNC connector for 3G-SDI video output.
• 8. GEN-LOCK terminal: BNC connector for synchronization signal input to synchronize video with external devices. External synchronization may not be possible if the reference signal is unstable.
• 9. INPUT1/INPUT2 terminal: XLR terminals for audio input (microphone/line). Microphone input: impedance 600 Ω ±10%, phantom power 48 V ±1 V. Line input: impedance 10 kΩ ±10%.
• 10. LED for phantom power supply: Illuminates blue when phantom power is supplied to the XLR inputs.
• 11. MIC terminal: 3.5 mm stereo terminal for audio input (microphone/line). Microphone input: impedance 1.5 kΩ or higher. Microphone power: 2.4 V ±0.2 V. Line input: impedance 1.5 kΩ or higher.
• 12. RS-422 terminal: RJ-45 connector for RS-422 serial communication. Use Category 5e or higher STP cables. Connect GNDs on both ends to stabilize signal voltage levels.
  • Pinout:
  • Pin 1: TX- (Output -)
  • Pin 2: TX+ (Output +)
  • Pin 3: RX- (Input -)
  • Pin 4: GND
  • Pin 5: GND
  • Pin 6: RX+ (Input +)
  • Pin 7: NC (No Connection)
  • Pin 8: NC (No Connection)
• 13. DC IN 24V terminal: For connecting the compact power adapter.
• 14. GND terminal: Ground terminal for the camera.
• 15. Cable clamp: Secures cables to prevent accidental disconnection. Pass the power supply cord through the clamp.

Note on Power: The camera does not have a power switch. Power is controlled by connecting/disconnecting the compact power adapter or PoE+ HUB. The compact power adapter takes priority when both are connected. If the adapter is disconnected while both are connected, power will be interrupted and can be restored by reconnecting the LAN cable.

Audio input terminals and microphones should be configured via the camera's settings page, as detailed in the "Settings Guide".

Specifications

Country Regulations

About Wireless Communication

Wireless communication functions may be restricted by country or region. Canon is not liable for incidents arising from the use of wireless functions in regions other than where the product was purchased.

FCC Notice

Remote Camera, Model Name: CR-N500
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, designed to provide reasonable protection against harmful interference in a commercial environment. Operation in a residential area may cause interference, requiring the user to correct it at their own expense. Unauthorized changes may void the user's authority to operate the equipment. Use of shielded cables is required to comply with Class A limits.

Model: CR-N500 (including WLAN Module Model ES202, FCC ID: AZD239 / IC: 498J-239)
This device complies with Part 15 of FCC Rules and ISED's applicable licence-exempt RSS standard(s). It meets FCC/ISED radiation exposure limits for an uncontrolled environment and RF exposure guidelines. The equipment should be installed and operated with the radiator at least 20 cm from any person's body. This transmitter must not be co-located or operated with any other antenna or transmitter.

FDA Regulation

This product has not been evaluated by the Food and Drug Administration (FDA) for use as a medical device. FDA regulations may apply if incorporated into systems with medical applications; consult a legal advisor.

IMDA Standards

Complies with IMDA Standards DB00671.

European Union Regulatory Notices

Remote Camera, Model Name: CR-N500
This is a Class A product. In a domestic environment, it may cause radio interference, requiring the user to take adequate measures. Use of shielded network cable is required for Class A limits in EN55032.

Wireless LAN Specifications: Frequency range: 2,401 MHz – 2,473 MHz. Maximum output power: 9.48 dBm.

For EU: Canon Inc. declares that the radio equipment type CR-N500 complies with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: http://www.canon-europe.com/ce-documentation.

For UK: Canon Inc. declares that the radio equipment type CR-N500 complies with relevant statutory requirements. The full text of the declaration of conformity is available at: https://www.canon-europe.com/ce-documentation/.

WEEE and Battery Directives (EU/EEA): Symbols indicate that this product must not be disposed of with household waste, according to the WEEE Directive (2012/19/EU) and the Battery Directive (2006/66/EC). If a chemical symbol (Hg, Cd, Pb) is printed beneath the symbol, it indicates the presence of heavy metals above specified thresholds. Dispose of this product and batteries at designated collection points for recycling. Contact local authorities or visit www.canon-europe.com/sustainability/approach/ for more information.

Company Information

CANON INC.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan

Canon U.S.A. Inc.
One Canon Park, Melville, NY 11747, U.S.A.
Tel No. 1-800-OK-CANON (1-800-652-2666)

CANON EUROPA N.V.
Bovenkerkerweg 59, 1185 XB Amstelveen, The Netherlands