Whirlpool Use and Care Guide

SELF-CLEANING GAS RANGE

MODEL SF367PEY

A Note To You

Thank you for buying a Whirlpool appliance. You have purchased a quality, world-class home appliance. Years of engineering experience have gone into its manufacturing. To ensure that you will enjoy many years of trouble-free operation, this Use and Care Guide has been developed. It is full of valuable information on how to operate and maintain your appliance properly and safely. Please read it carefully. Also, please complete and mail the Owner-ship Registration Card provided with your appliance. This will help Whirlpool notify you about any new information on your appliance.

Your safety is important to us.

This guide contains safety symbols and statements. Please pay special attention to these symbols and follow any instructions given. Here is a brief explanation of the use of each symbol:

[Diagram: Safety symbols explained. A warning symbol (triangle with exclamation mark) indicates potential hazards like personal injury or fire. A caution symbol (triangle with exclamation mark) indicates potential product damage.]

A WARNING: ALL RANGES CAN TIP. INJURY TO PERSONS COULD RESULT. INSTALL ANTI-TIP DEVICES PACKED WITH RANGE. SEE INSTALLATION INSTRUCTIONS.

For more information, see the "The anti-tip bracket" on page 18.

Whirlpool's Consumer Assistance Center number is 1-800-253-1301, toll-free, 24 hours a day.

If you have a question concerning your appliance's operation, or if you need service, first see "If You Need Assistance Or Service" on page 27. If you need further help, feel free to call the Consumer Assistance Center. When calling, you will need your appliance's complete model number and serial number. This information is on the model and serial number plate (see diagram on page 6). For your convenience, record these numbers, the purchase date, and your dealer's name and telephone number below. Keep this book and the sales slip together for future reference.

Model Number:
Serial Number:
Purchase Date:
Dealer Name:
Dealer Phone:

Important Safety Instructions

Gas ranges have been thoroughly tested for safe and efficient operation. However, as with any appliance, there are specific installation and safety precautions which must be followed to ensure safe and satisfactory operation.

A WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the range, follow basic precautions, including the following:

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury or death.

WHAT TO DO IF YOU SMELL GAS:

Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

General

When using the cooktop

When using the oven

Grease

Care and cleaning

- SAVE THESE INSTRUCTIONS -

Parts And Features

This section contains captioned illustrations of your range. Use them to become familiar with the location and appearance of all parts and features.

[Diagram: A line drawing showing a Whirlpool self-cleaning gas range. Key components labeled include: Anti-tip bracket (on wall behind backguard), Oven vent, Surface burners and grates, Lock lever, Automatic oven light switch, Model and serial number plate (behind right side of storage drawer), Removable storage drawer, Oven control panel, Surface burner control panel, Broil burner, Oven burner (not shown).]

Control panels

[Diagram: A detailed view of the control panel area, showing individual control knobs for surface burners (Left front, Left rear, Right rear, Right front) and oven controls (Oven selector, Automatic MEALTIMER™ clock/Minute Timer, Oven temperature control knob). Indicator lights are also shown: Clean indicator light, Oven indicator light, Lock indicator light.]

Using Your Range

In This Section

Using the surface burners 7 Broiling 13
Positioning racks and pans 9 Broiling tips 14
For best air circulation 10 Energy saving tips 15
Setting the clock 11 Using the automatic MEALTIMER™ clock 16
Using the Minute Timer 11 The oven vent 17
Baking/roasting 12 The storage drawer 18
Adjusting the oven temperature control 13 The anti-tip bracket 18

To obtain the best cooking results possible, you must operate your range properly. This section gives you important information for efficient and safe use of your range.

Using the surface burners

Your range is equipped with electric ignitors. Electric ignitors automatically light the burners each time they are used.

Push in control knobs and turn them to the LITE position. The clicking sound is the ignitor sparking. Visually check that the burner has lit.

To stop the clicking sound after the burner lights, turn the control knob to the desired setting. The control knob has stops for HI, MED, and LOW. However, you can set the control knob anywhere between HI and OFF.

[Illustration: A hand pushing in and turning a control knob for a surface burner. The knob has markings for LITE, HI, MED, LOW, and OFF.]

Surface burner markers

The solid dot in the surface burner marker shows which surface burner is turned on by that knob.

Burner heat settings

Use correct burner heat settings (see next page). If the heat setting is too high, it can:

SETTING RECOMMENDED USE
LITE To light the burner. After the burner lights, turn control back to a desired setting to stop the clicking of the ignitor.
HI To start foods cooking.
To bring liquids to a boil.
MED To hold a rapid boil.
To fry chicken or pancakes.
For gravy, pudding, and icing.
To cook large amounts of vegetables.
LOW To keep food warm until ready to serve.

NOTE: Do not cook with the control in the LITE position.

In case of a prolonged power failure

Surface burners can be manually lighted. Hold a lit match near a burner and turn the control knob to the LITE position. After the burner lights, turn the control knob to the desired setting.

A WARNING: Burn, Fire, Explosion and Product Damage Hazard

Cookware tips

There is no one brand of cooking utensil that is best for all people. Knowing something about pan materials and construction will help you select the correct cooking utensils for your needs.

Home canning information

The large diameter of most water-bath or pressure canners combined with high heat settings for long periods of time can cause damage to the cooktop.

To protect your range:

Positioning racks and pans

For baking/roasting with one rack, place the rack so the top of the food will be centered in the oven.

FOOD RACK POSITION
Frozen pies, large roasts, turkeys 1st or 2nd rack guide from bottom
Angel and bundt cakes, most quick breads, yeast breads, casseroles, meats 2nd rack guide from bottom
Cookies, biscuits, muffins, cakes, nonfrozen pies 2nd or 3rd rack guide from bottom

When baking on two racks, arrange racks on the first and third rack guides from bottom.

NOTE: For recommended rack placement when broiling, see "Broiling rack position chart" on page 15.

[Diagram: Shows the inside of an oven with racks positioned. It specifically highlights the "6th oven rack position (roasting rack)" which is the lowest position.]

A WARNING: Personal Injury Hazard

Failure to follow the above precautions may result in personal injury.

6th oven rack position (roasting rack)

When roasting food too large to be placed in the oven with the rack in the lowest position, place the rack on the bottom of the oven.

For proper roasting, follow these guidelines:

For best air circulation

The hot air must circulate around the pans in the oven for even heat to reach all parts of the oven. This results in better baking.

Use the following as a guide to determine where to place the pans:

[Diagram: Illustrates how to position pans in the oven for optimal air circulation. It shows a single pan in the center, two pans in opposite corners, and three or four pans staggered in opposite corners on different racks.]

Setting the clock

Push in and turn the Minute Timer Knob to set the clock.

  1. Push in the Minute Timer Knob and turn clockwise until the clock shows the correct time of day.
  2. Let the Minute Timer Knob pop out. Turn clockwise until the Minute Timer hand points to OFF. The clock setting will change if you push in the knob when turning.

[Illustrations: Show the clock setting process, including turning the Minute Timer Knob clockwise to set the time and then to OFF.]

Using the Minute Timer

The Minute Timer does not start or stop the oven. It works like a kitchen timer. Set it in minutes up to an hour. You will hear a buzzer when the set time is up.

NOTE: Do not push in the knob when setting the Minute Timer or when stopping the buzzer. Pushing in and turning the Minute Timer Knob changes the clock setting.

  1. Without pushing it in, turn the Minute Timer Knob counterclockwise until the timer hand passes the setting you want.
  2. Without pushing it in, turn the knob back to the setting you want.

When the time is up, a buzzer will sound. To stop the buzzer, turn the Minute Timer hand to OFF.

[Illustrations: Show the minute timer being set by turning the knob counterclockwise past the desired time, then back to the desired setting.]

Baking/roasting

  1. Position the rack(s) properly before turning on the oven. To change rack position, lift the rack at the front and pull out. For further information, see "Positioning racks and pans" on page 9.
  2. Set the Oven Selector to BAKE.
  3. Push in and turn the Oven Temperature Control to the baking/roasting temperature you want. The oven burner will automatically light in 50-60 seconds.
  4. When baking, preheat the oven for 10 minutes. Put food in the oven.

NOTE: Do not preheat when roasting or cooking items such as casseroles. Do not place food directly on the oven bottom.

  1. During baking/roasting, the oven burner will turn on and off to maintain the temperature setting.
  2. When baking/roasting is done, turn both the Oven Selector and the Oven Temperature Control to OFF.

[Illustrations: Show the oven control panel with the Oven Selector set to BAKE and the Oven Temperature Control knob being turned.]

Adjusting the oven temperature control

Oven temperature controls will gradually shift after years of use. So, even though your new oven is properly adjusted to provide accurate temperatures, it may cook faster or slower than your old oven.

If, after using the oven for a period of time, you are not satisfied with the temperature settings, you can adjust them by following these steps:

  1. Turn the Oven Temperature Control Knob to the off position. Pull the knob straight off and flip it over.
  2. Loosen the locking screws inside the control knob. Note the position of the notches.
  3. To lower the temperature, hold the knob handle firmly and move the tooth a notch clockwise. Each notch equals about 10°F (5°C).
  4. To raise the temperature, hold the knob handle firmly and move the tooth a notch counter-clockwise. Each notch equals about 10°F (5°C).

Tighten the locking screws and replace the control knob.

[Diagrams: Show how to adjust the oven temperature control. One shows a hand pulling off the knob. Another shows the inside of the knob with locking screws, notches, and a tooth, indicating clockwise movement to lower temperature and counter-clockwise to raise it.]

Broiling

  1. Position the rack properly before turning on the oven. See "Broiling rack position chart" on page 15.
  2. Preheat the broiler for 5 minutes before using.
  3. Put the broiler pan and food on the rack.
  4. Completely close the oven door to ensure proper broiling temperatures.
  5. Set the Oven Selector to BROIL. Push in and turn the Oven Temperature Control to BROIL. The broiler will automatically light in 50-60 seconds.
  6. When broiling is done, turn both the Oven Selector and the Oven Temperature Control to OFF.

[Illustrations: Show the oven control panel with the Oven Selector set to BROIL and the Oven Temperature Control knob being turned.]

Broiling tips

A WARNING: Fire Hazard

Broiling rack position chart

RACK POSITION FROM BOTTOM FOOD
5 Rare steaks and fish
4
3 Medium and well-done steaks and hamburgers; well-done foods such as chicken, lobster, ham slices, and pork chops
2
1

[Diagram: Shows the oven interior with numbered rack positions (1-5) and a broiler grid.]

Energy saving tips

Although the energy used for cooking is usually a very small percentage of the total energy used in the home, cooking energy can be used efficiently. Here are some tips to help you save energy when using your cooking product.

Using the automatic MEALTIMER™ clock

The automatic MEALTIMER clock is designed to turn the oven on and off at times you set... even when you are not around.

Delayed time baking/roasting is ideal for foods which do not require a preheated oven, such as meats and casseroles. Do not use the delayed time cycle for cakes, cookies, etc., as undercooking will result.

Before using the MEALTIMER clock, make sure the clock is set to the correct time of day. (See "Setting the clock" on page 11.)

To delay start and stop automatically:

  1. Position the oven rack(s) properly and place the food in the oven.
  2. Push in and turn the Start Time Knob clockwise to the time you want baking/roasting to start.
  3. Push in and turn the Stop Time Knob clockwise to the time you want the oven to shut off.

NOTE: There must be at least a half-hour difference between the start and stop times.

  1. Set the Oven Selector to TIME BAKE.
  2. Push in and turn the Oven Temperature Control to the baking/roasting temperature you want. The oven will now start and stop automatically. The Oven Indicator Light will come on when the start time is reached.
  3. After baking/roasting is done or to cancel the setting at any time, turn both the Oven Selector and Oven Temperature Control to OFF.

[Illustrations: Show the MEALTIMER clock being set for delayed start and stop, including setting the Start Time Knob, Stop Time Knob, Oven Selector to TIME BAKE, and Oven Temperature Control.]

To start baking/roasting now and stop automatically:

  1. Position the oven rack(s) properly and place the food in the oven.
  2. Push in and turn the Stop Time Knob clockwise to the time you want the oven to shut off. Make sure the Start Time Knob is not pushed in.
  3. Set the Oven Selector to TIME BAKE.
  4. Push in and turn the Oven Temperature Control to the baking/roasting temperature you want.
  5. After baking/roasting is done or to cancel the setting at any time, turn both the Oven Selector and the Oven Temperature Control to OFF.

A WARNING: To avoid sickness and food waste when using the MEALTIMER™ clock:

NOTE: Do not use foods that will spoil while waiting for cooking to start. Such foods are: dishes with milk or eggs, cream soups, and cooked meats or fish. Also, foods containing baking powder or yeast will not rise properly when cooked using delay start.

The oven vent

Hot air and moisture escape from the oven through a vent located in the lower part of the backguard. The vent is needed for air circulation. Do not block the vent. Poor baking/roasting will result.

NOTE: Never store plastics, paper, or other items that could melt or burn near the oven vent, or any of the surface burners.

A WARNING: Burn Hazard

When the oven is ON, pans and pan handles left near the oven vent can become hot enough to burn the user and to melt plastics. Use potholders to move pans.

[Diagram: Shows the back of the range with the oven vent highlighted in the lower backguard area.]

The storage drawer

You can remove the storage drawer to make it easier to clean under the range. Use care when handling the drawer.

Removing the storage drawer:

  1. Empty drawer before removing. Pull drawer straight out to the first stop. Lift front and pull out to the second stop.
  2. Lift back slightly and slide drawer all the way out.

Replacing the storage drawer:

  1. Fit ends of drawer slide rails into the drawer guides on both sides of the opening.
  2. Lift drawer front and push in until metal stops on drawer slide rails clear white stops on drawer guides. Lift drawer front again to clear the second stop and slide drawer closed.

[Diagrams: Show the storage drawer slide rails being fitted into the drawer guides and the drawer being pushed in and closed.]

The anti-tip bracket

The range will not tip during normal use. However, tipping can occur if you apply too much force or weight to the open door without the anti-tip bracket properly secured.

To verify the anti-tip bracket is engaged:

[Diagram: Shows the anti-tip bracket attached to the wall and the cable tether secured to it.]

Using The Self-Cleaning Cycle

In This Section

How the cycle works 19 Setting the controls 20
Before you start 19 Special tips 21

The Self-Cleaning cycle saves you from the toil and mess that often come with hand-cleaning the oven interior. Like with the other functions of your range, you operate the Self-Cleaning cycle with the easy-to-use controls. Please review the instructions in this section to keep your oven spotless.

How the cycle works

The Self-Cleaning cycle uses very high heat to burn away soil and grease. During the cycle, the oven gets much hotter than it does for normal baking or broiling. This high heat breaks up the soil or grease and burns it away.

Whirlpool recommends a 3-hour Self-Cleaning cycle. However, you can adjust the cycle time to the amount of soil in your oven. You can set the cycle anywhere between 2 and 4 hours. (See "Setting the controls" on page 20.)

The graph at the right is representative of a normal, 3-hour Self-Cleaning cycle. Note that the heating stops when the 3-hour setting is up, but it takes longer for the oven to cool enough to unlock.

[Graph: A line graph showing oven temperature over time during a self-cleaning cycle, indicating when the oven shuts off, door locks, and unlocks. Peak temperature is around 875°F (468°C).]

Before you start

Before you start the Self-Cleaning cycle, make sure you:

NOTE: DO NOT clean, move, or bend the seal. Poor cleaning, baking, and roasting may result.

[Illustration: An oven interior highlighting areas to be hand-cleaned (frame, door around edge) and the seal that should not be cleaned.]

NOTE: You can clean the broiler pan and grid in the oven if you have first removed most of the soil by hand-cleaning or a dishwasher. If most of the soil is not removed, too much smoking will occur.

A WARNING: Personal Injury and Product Damage Hazard

NOTE: Do not force the Lock Lever. You could bend or break it. The lever is designed to stay locked until the oven is cool enough to safely open. Wait until it moves freely.

Do not block the vent during the Self-Cleaning cycle. Air must move freely for best cleaning results.

Do not leave plastic utensils near the vent. They may melt.

Setting the controls

  1. Set the Oven Selector to CLEAN. Push in and turn the Oven Temperature Control to CLEAN.
  2. Make sure the clock, Start, and Stop Times all have the correct time of day.
  3. Push in and turn the Stop Time Knob clockwise 2 to 4 hours.
    • Use 2 hours for light soil.
    • Use 3 hours or more for moderate soil.
    • Use 4 hours for heavy soil.

NOTE: Make sure the Start Time Knob is not pushed in.

[Illustrations: Show the oven control panel with the Oven Selector set to CLEAN and the Oven Temperature Control set to CLEAN, and the Stop Time Knob being adjusted.]

  1. Move the Lock Lever to the right – the Clean position. The Clean Indicator Light will come on.
  2. After the Self-Cleaning cycle is started, the Lock Indicator Light comes on when the oven temperature goes above normal baking/roasting temperatures. The door cannot be opened, and the Lock Lever must not be moved when the Lock Indicator Light is on.
  3. After the Self-Cleaning cycle is completed and the oven reaches normal baking/roasting temperatures, the Lock Indicator Light will go off. Move the Lock Lever back to the left. DO NOT FORCE IT. Wait until it moves easily. Turn the Oven Selector and Oven Temperature Control to OFF. The Clean Indicator Light will go off.
  4. After the oven is cool, wipe off any residue or ash with a damp cloth. If needed, touch up spots with a soapy steel-wool pad.

To stop the Self-Cleaning cycle at any time:

  1. Push in and turn the Stop Time Knob clockwise until it points to the correct time of day.
  2. Turn the Oven Selector and Oven Temperature Control to OFF. When the Lock Indicator Light goes off, move the Lock Lever back to the left. DO NOT FORCE IT. Wait until it moves easily.

Special tips

Caring For Your Range

In This Section

Surface burner grates 22 Cleaning chart 25
Surface burners and cooktop 23 The oven light 26

Your range is designed for ease of care. You can do most cleaning with items found around your home. Cleaning your range whenever spills or soiling occurs will help to keep it looking and operating like new.

Surface burner grates

  1. Make sure all surface burners are off and the surrounding parts are cool.
  2. Lift off the surface burner grates.
  3. Wash the grates with warm, soapy water or in a dishwasher. Use a nonabrasive, plastic scrubbing pad for cooked-on foods. Rinse and dry well.
  4. Replace burner grates.

A WARNING: Burn, Electrical Shock, Fire and Explosion Hazard

Failure to follow these guidelines could result in burns, electrical shock, fire, or explosion.

Surface burners and cooktop

The range and burner box areas are specially designed to make cleaning easier. Because the four burners are sealed, cleanups are easy and convenient.

To clean the cooktop, wipe with a damp sponge and dry.

A CAUTION: Product Damage Hazard

Do not remove the cooktop. Doing so could result in product damage.

Cleaning the contoured well areas

The contoured well is a recessed area located around each burner. If spills occur in the contoured well section, blot up the spill with a paper towel. Wipe with a clean, damp sponge and dry.

Be careful when cleaning the cooktop area or around the burner base. Cleaning utensils can catch the ignitor and damage or break it. If this part is damaged or broken, the surface burner will not light. To protect the ignitor, leave the burner cap in place.

Cleaning the burners

The burner caps should be routinely removed and cleaned. Always clean the burner caps after a spillover. Keeping the burner caps clean will prevent improper ignition and an uneven flame.

To clean, pull the burner cap straight up from the burner base. Remove the trim ring (if equipped) and burner pan. (Burner pan and trim ring must be replaced over the burner base before replacing the burner cap. Do not operate burners without the burner pan and trim ring in place.) Clean the burner cap, trim ring, and burner pan with warm, soapy water and a sponge. You can also clean with a nonabrasive scrubbing pad or cleanser. Do not clean the burner cap, trim ring, or burner pan in a dishwasher or self-cleaning oven.

For proper flow of gas and ignition of the burner, DO NOT ALLOW SPILLS, FOOD, CLEANING AGENTS, OR ANY OTHER MATERIAL TO ENTER THE GAS TUBE OPENING. If the opening or the orifice, located inside the opening, becomes soiled or clogged, use a cotton swab or a paper towel to clean the area.

[Diagram: An exploded view of a surface burner assembly, showing the contoured well area, gas tube opening, ignitor, burner cap, trim ring, and burner pan.]

Gas must flow freely through the small hole in the brass orifice for the burner to light properly. This area must be free of any soil and be kept protected from boilovers or spillovers. ALWAYS keep the burner caps in place whenever a surface burner is in use.

After cleaning the gas tube opening, replace the burner cap, trim ring, and burner pan. Occasionally check the burner flames for proper size and shape as shown. A good flame is blue in color. If flames lift off ports, are yellow, or are noisy when turned off, you may need to clean the burners. If ports are clogged, clean with a straight pin. Do not enlarge or distort the port. Do not use a wooden toothpick. If adjustment is needed, call a qualified technician for service.

To replace the burner cap, make sure the cap is properly aligned and leveled. Find the recessed locating tabs on the burner cap (see illustration) and place the cap over the white ignitor in the burner base.

Turn the burner on to determine if it will light. If the burner does not light after cleaning, contact an authorized Whirlpool service technician. Do not service the sealed burner yourself.

[Diagrams: Show a typical surface burner flame (blue, even) and a diagram of the burner base with locating tabs.]

Cleaning chart

Use the following table to help you clean your range.

PART WHAT TO USE HOW TO CLEAN
Control knobs Sponge and warm, soapy water
  • Turn knobs to OFF and pull straight away from control panel.
  • Wash, rinse, and dry thoroughly. Do not soak.
  • Replace knobs. Make sure all knobs point to OFF.
  • DO NOT USE steel wool or abrasive cleaners. They may damage the finish of the knobs.
Control panels Sponge and warm, soapy water OR Paper towel and spray glass cleaner
  • Wash, rinse, and dry thoroughly.
  • DO NOT USE steel wool or abrasive cleaners. They may damage the finish.
  • DO NOT SPRAY cleaner directly on panel. Apply cleaner to paper towel.
Exterior surfaces (other than control panels) Sponge and warm, soapy water
  • Wash, rinse, and dry thoroughly.
  • USE nonabrasive, plastic scrubbing pad on heavily soiled areas.
  • Do not use abrasive or harsh cleansers. They may damage the finish.
  • NOTE: Do not allow foods containing acids (such as vinegar, tomato, or lemon juice) to remain on surface. Acids may remove the glossy finish. Also wipe up milk or egg spills when cooktop is cool.
Surface burners, grates, caps, trim rings, and burner pans Warm, soapy water and sponge or nonabrasive plastic scrubbing pad OR Dishwasher (for grates) See pages 22-24 for cleaning instructions.
Broiler pan and grid (clean after each use) Steel-wool pad and warm, soapy water
  • Wash, rinse, and dry thoroughly.
Oven racks Steel-wool pad and warm, soapy water OR The Self-Cleaning cycle
  • Wash, rinse, and dry thoroughly.
  • OR Leave in oven during Self-Cleaning cycle. NOTE: Racks will permanently discolor and become harder to slide if left in oven during Self-Cleaning cycle. Apply a small amount of vegetable oil to the side rungs to aid sliding.
Oven door glass Paper towel and spray glass cleaner OR Warm, soapy water and a nonabrasive, plastic scrubbing pad
  • Make sure oven is cool.
  • Follow directions provided with the cleaner.
  • Wash, rinse, and dry thoroughly.
Oven cavity Self-Cleaning cycle See "Using The Self-Cleaning Cycle" on pages 19-21.

The oven light

The oven light will come on when you open the oven door.

A WARNING: Electrical Shock and Personal Injury Hazard

To replace the oven light:

  1. Unplug appliance or disconnect at the main power supply.
  2. Remove the glass bulb cover in the back of the oven by pushing the wire holder to the side and pulling out the bulb cover.
  3. Remove the light bulb from its socket. Replace the bulb with a 40-watt appliance bulb.
  4. Replace the bulb cover and snap the wire holder into place. Plug in appliance or reconnect at the main power supply.

NOTE: The oven light should not be used during the Self-Cleaning cycle. Use during the Self-Cleaning cycle will shorten the life of the bulb.

[Illustrations: Show how to remove and replace the oven light bulb and its cover.]

If You Need Assistance Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling for help or service, please provide a detailed description of the problem, your appliance's complete model and serial numbers, and the purchase date. (See page 2.) This information will help Whirlpool respond properly to your request.

1. Before calling for assistance...

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM POSSIBLE CAUSE SOLUTION
Nothing will operate The power cord is not plugged into a live circuit with proper voltage.
Range is not properly connected to gas supply.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/or ventilation air to the range is blocked.
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Contact an authorized Whirlpool service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
The oven will not operate The Oven Selector is not turned to BAKE or BROIL.
A delayed start time has been set.
The Oven Temperature Control is not turned to a temperature setting.
The automatic MEALTIMER clock is not set correctly.
The Stop or Start Time Knobs for the automatic MEALTIMER clock are not set at the correct time of day.
Turn the Oven Selector to the desired setting.
Wait for the start time to be reached.
Push in and turn the Oven Temperature Control to a temperature setting.
Set the MEALTIMER clock correctly. (See "Using the automatic MEALTIMER™ clock" on page 16.)
If a delay start or stop is not desired, the Stop and Start Time Knobs must be turned to the correct time of day. Turn knobs till they pop out.
Burner fails to light The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see page 24).
Burner flames are uneven Burner ports are clogged. Clean with a straight pin (see page 24). If this fails, call an authorized Whirlpool service technician for service.
Burner flames lift off ports, are yellow, or are noisy when turned off Contact an authorized Whirlpool service technician to check air/gas mixture.
Burner makes popping noise when on Burner is wet from washing. Let dry.
Control knob(s) will not turn You are not pushing in before turning. Push control knob(s) in before turning to a setting.
Self-Cleaning cycle will not operate The Oven Selector and Oven Temperature Control are not set to CLEAN.
The range clock does not show the correct time of day.
The Lock Lever is not in the CLEAN position—all the way to the right.
The Start Time Dial does not show the correct time of day or the knob is not all the way out.
The Stop Time Dial is not set ahead to the time you want the cleaning cycle to stop.
Set both the Oven Selector and Oven Temperature Control to CLEAN.
Reset clock to show the correct time of day. (See page 11.)
Move Lock Lever all the way to the right.
Reset the Start Time Knob to show the correct time of day. Pull knob out all the way.
See Step 3 in "Setting the controls" on page 20 for proper setting instructions.
Cooking results are not what you expected The range is not level.
The oven temperature seems too low or too high.
The oven was not preheated as the recipe calls for.
The recipe has never been tested or is not from a reliable source.
The pans are not the type or size recommended in the recipe.
There is not proper air circulation around pan when baking.
Flame size does not fit the cooking utensil being used.
When broiling, you have not completely closed the oven door.
Level range. (See Installation Instructions.)
Adjust the oven temperature control. (See "Adjusting the oven temperature control" on page 13.)
Preheat oven if called for in recipe.
Use only tested recipes from a reliable source.
Refer to a reliable cookbook for recommended pan type and size.
Allow 1½ to 2 inches (4-5 cm) on all sides of the pans for air circulation. There must be a minimum space of 1 inch (2.5 cm).
Adjust flame size to fit cooking utensil.
Completely close oven door.

2. If you need assistance...

Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.: 1-800-253-1301 and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, MI 49022

Please include a daytime phone number in your correspondence.

3. If you need service...

Whirlpool has a nationwide network of authorized Whirlpool service companies. Whirlpool service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the authorized Whirlpool service company in your area, call the Consumer Assistance Center telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

4. If you need FSP® replacement parts...

FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool Consumer Assistance Center number in Step 2.

5. If you are not satisfied with how the problem was solved...

Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606

MACAP will in turn inform Whirlpool of your action.

WHIRLPOOL Gas Cooking Product Warranty

LENGTH OF WARRANTY WHIRLPOOL WILL PAY FOR
FULL ONE-YEAR WARRANTY
From Date of Purchase
FSP® replacement parts and repair labor to correct defects in materials or workmanship. Service must be provided by an authorized Whirlpool service company.

WHIRLPOOL WILL NOT PAY FOR

A. Service calls to:

  1. Correct the installation of the cooking product.
  2. Instruct you how to use the cooking product.
  3. Replace house fuses or correct house wiring or plumbing.
  4. Replace owner accessible light bulbs.

B. Repairs when the cooking product is used in other than normal, single-family household use.

C. Pickup and delivery. This product is designed to be repaired in the home.

D. Damage to the cooking product caused by accident, misuse, fire, flood, acts of God, or use of products not approved by Whirlpool.

E. Repairs to parts or systems caused by unauthorized modifications made to the appliance.

WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Outside the United States, a different warranty may apply. For details, please contact your authorized Whirlpool distributor or military exchange.

If you need service, first see the "Assistance or Service" section of this book. After checking "Assistance or Service," additional help can be found by calling our Consumer Assistance Center telephone number, 1-800-253-1301, from anywhere in the U.S.

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