Tapo C320WS Outdoor Security Wi-Fi Camera User Guide

About This Guide

This guide provides a brief introduction to the Outdoor Security Wi-Fi Camera and the Tapo app, as well as regulatory information. Please note that features available in Tapo may vary by model and software version. Tapo availability may also vary by region. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Tapo Camera experience.

Conventions

In this guide, the following convention is used:

More Info

• Specifications can be found on the product page at https://www.tapo.com.
• Technical Support and troubleshooting information can be found at https://www.tapo.com/support/.
• The setup video and waterproof cable attachments video can be found at https://www.tp-link.com/support/setup-video/.

Introduction

Tapo C320WS is a full-featured weatherproof security camera that you can access from anywhere. Receive instant notifications when a person or motion is detected to keep an eye on vital areas. The sound alarm will also trigger automatically to frighten away unwanted visitors. The high-sensitive starlight sensor captures higher-quality images even in low-light conditions. Day or night, rain or shine, the Tapo camera protects what you love most.

Key Features:

• Starlight Color Night Vision: Equipped with an F1.6 large-aperture lens and starlight sensor, Tapo C320WS enhances your security by revealing highly-detailed and bright-color images even under low-light conditions.
• 2K QHD Live View: Now with 1.7 × more pixels than 1080p, providing clearer videos and more crisp photos.
• IP66 Weatherproof: Helps Tapo C320WS perform well even in harsh environments with rain and dust.
• Person/Vehicle Detection: Smart AI identifies people and vehicles, notifying users as needed.
• Dual Powerful Antennas: Provides wider Wi-Fi coverage and more stable wireless connection with dual external antennas.
• Activity Zones: Set up activity zones to only receive alerts that matter.
• Sound and Light Alarm: Triggers sound and light effects to frighten away unwanted visitors.
• Local microSD Storage and Cloud Storage: Save recorded videos to an installed microSD card (up to 512 GB) or by using Tapo Care cloud storage service. (microSD card must be purchased separately. Subscribe for cloud storage at https://www.tapo.com/tapocare/)
• Wired/Wireless Networking: Connect the camera to your network through Ethernet or Wi-Fi for more flexible installation.
• Two-Way Audio: Communicate remotely with a delivery person in real time.

Appearance

Front Panel

The front panel features the camera lens, MIC (microphone), MicroSD Card Slot (for local recording), RESET button (hold for 5s to reset Wi-Fi or 10s to factory reset camera), Speaker, System LED, DC Power Connector (used to connect to a 9V DC power adapter), and Ethernet Port (used to connect to a network device).

Bottom Panel

The bottom panel displays the RESET button, MicroSD card slot, and the mounting bracket points.

System LED Indication

Set Up Your Camera

Follow the steps below to get started with your new camera.

Step 1. Download Tapo App

Get the Tapo app from the App Store or Google Play, or by scanning the QR code provided.

Step 2. Log In

Open the app, and log in with your TP-Link ID. If you don't have an account, create one first.

Step 3. Add Your Camera

Tap the [+] button > Add Device in the app and search for your model.

Step 4. Configure Camera

Follow app instructions to set up your camera via wired or wireless connection (for setup only), and add it to your home network. After setup, you can use your camera via wired connection or wirelessly.

Note: For Wireless setup, if your camera is connected to your router via an Ethernet cable, please unplug the cable first.

Set Up Using Amazon Frustration-Free Setup

What is Amazon Frustration-Free Setup?

Amazon Frustration-Free Setup can help connect and set up Tapo smart devices in fewer steps, without having to remember and re-enter your Wi-Fi password on each device. To use this feature, confirm the following:

• The new Tapo device supports Amazon FFS.
• The new Tapo device is purchased from Amazon.
• You have an Amazon FFS enabled Alexa device or router.
• You have saved your Wi-Fi information to Amazon by using Alexa echo.
• Your Tapo device and router are on the same network as your Alexa echo.

LED Indications during Amazon Frustration-Free Setup

If the LED does not turn solid green after a long time, you can try to add the Tapo device manually. (Press the Reset button on your Tapo device once. Then open the Tapo app, tap the [+] button on the page, select your device model, and follow the app instructions.)

How to use Amazon Frustration-Free Setup with Tapo devices

1. Open the Amazon Alexa app. Then tap More and select Skills & Games.
2. Enter Tapo in the search bar and choose Tapo.
3. Tap the ENABLE TO USE button.
4. Log in with your TP-Link ID that has bound to your Tapo device, and tap Authorize. After authorized successfully, the message Tapo has been successfully linked will come up.
5. Plug in your Tapo device and the setup will complete automatically in two minutes. For setting up more Tapo devices, just plug in and enjoy!

Done! If this device displays on the Home page in the Tapo app, it indicates this device has been successfully associated with your Amazon account and joined your Wi-Fi network automatically. If this device does not display on the Home page in the Tapo app, try setting it up manually. (Tap the [+] button on the page, select your device model, and then follow the app instructions.)

Install a microSD Card

Follow the steps below to install the microSD card for local recording. You can go to Camera Settings > microSD Card in the Tapo app to check the card status or format your card.

1. Loosen the screws on the bottom panel and remove the cover.
2. Identify the direction of the microSD card and carefully insert the card into the slot. Push in the card until you hear a clicking sound.

Mount Your Camera

When you finish adding your camera in the Tapo app, you can mount it on a wall with the provided mounting template and screws. Follow the steps below to mount your new camera.

Note: Install the waterproof cable attachments for the network interface when the camera is installed outdoors.

1. Drill Holes

Stick the mounting template to the desired mounting place. Drill 3 screw holes according to the template.

2. Mount Camera

Insert three anchors into the holes and use the screws to affix the camera over the anchors. The camera can be adjusted from 0° to 70° vertically and 0° to 360° horizontally.

Note: After mounting the camera, remember to connect it to a power outlet using the provided power adapter.

Install Waterproof Items

When the camera is installed outdoors, please install waterproof items to waterproof your camera. Make sure each part is securely attached and the water-proofing rings are flush to keep out water. Follow the steps below to install waterproof items.

Install Waterproof Seal for Power Connectors

Connect the camera to a power outlet using the provided power adapter. Install the waterproof seal for the power connectors when the camera is installed outdoors.

Components: Male Power Connector, Waterproof Seal, Female Power Connector.

Install Waterproof Cable Attachments

Components: Fix Nut, Waterproof Ring, Waterproof Jacket, O-ring, Network Interface.

1. Route the network cable through the following components in order: fix nut, waterproof ring, and then the waterproof jacket.
2. Insert the waterproof ring into the waterproof jacket.
3. Fix the O-ring to the network interface of the camera and connect the network cables.
4. Attach the network interface with the waterproof jacket, then twist to lock. Rotate the fix nut to secure it to the waterproof jacket.

How to Reset Your Camera

Follow the steps below to reset your camera via the Reset button. You can also go to Camera Settings in the Tapo app and tap Remove Device at the bottom to factory reset your camera.

1. Loosen the screws on the bottom panel and remove the cover.
2. Press and hold the RESET button to reset the camera.
   • Press and hold for 5s until the LED blinks red slowly: Reset Wi-Fi settings only
   • Press and hold for 10s until the LED blinks red quickly: Reset to factory settings

Authentication

FCC Compliance Information Statement

Product Name: Outdoor Security Wi-Fi Camera

Model Number: Tapo C320WS

Component Name: I.T.E. Power Supply, Model: T090060-2B1

Responsible Party: TP-Link USA Corporation

Address: 10 Mauchly, Irvine, CA 92618

Website: http://www.tp-link.com/us/

Tel: +1 626 333 0234

Fax: +1 909 527 6804

E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. "To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter."

TP-Link USA Corporation has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2023-10-16

FCC Compliance Information Statement (Power Supply)

Product Name: I.T.E. Power Supply

Model Number: T090060-2B1

Responsible Party: TP-Link USA Corporation

Address: 10 Mauchly, Irvine, CA 92618

Website: http://www.tp-link.com/us/

Tel: +1 626 333 0234

Fax: +1 909 527 6804

E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

Regulatory Information

CE Mark Warning

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

OPERATING FREQUENCY (the maximum transmitted power): 2412MHz-2472MHz (20dBm)

EU Declaration of Conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863. The original EU Declaration of Conformity may be found at https://www.tapo.com/en/support/ce/.

RF Exposure Information

This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection. The device complies with RF specifications when the device used at 20 cm from your body.

UKCA Mark

UK Declaration of Conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017. The original UK Declaration of Conformity may be found at https://www.tapo.com/support/ukca/.

Canadian Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1. l'appareil ne doit pas produire de brouillage; 2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d'en compromettre le fonctionnement.

Radiation Exposure Statement (Canada)

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

Déclaration d'exposition aux radiations (Canada)

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

Korea Warning Statements

당해 무선설비는 운용중 전파혼신 가능성이 있음.

NCC Notice & BSMI Notice

Attention!

Regarding low-power radio frequency devices that have obtained type approval, companies, businesses, or users are not allowed to change the frequency, increase the power, or alter the original design characteristics and functions without approval.

The use of low-power radio frequency devices must not affect flight safety and interfere with legal communications; if interference occurs, it should be stopped immediately and improved until there is no interference before continuing use.

The aforementioned legal communications refer to radio communications operated in accordance with the Telecommunications Management Act.

Low-power radio frequency devices must tolerate interference from legal communications or industrial, scientific, and medical radio frequency equipment.

To prevent unauthorized viewing or capture of the device's screen, users should change the default password and update it regularly.

Safety Advisory and Precautions

• Use only the original power adapter or a power adapter of the specified type for this product.
• Before cleaning the product, please unplug the power cord. Do not use liquid, spray cleaners, or a damp cloth for cleaning.
• Be aware of moisture; do not spill water or other liquids onto the product.
• Slots and openings are for ventilation to ensure reliable operation and prevent overheating; do not block or cover them.
• Do not place the product near heat sources. Do not place it in enclosed spaces unless there is normal ventilation.
• Do not disassemble or repair the product yourself. If the product is faulty, please contact the manufacturer or distributor.
• The power adapter should be used indoors where the ambient temperature is less than or equal to 40°C.

Restricted Substances Content Declaration

Equipment Name: Outdoor Security Wi-Fi Camera

Type Designation: Tapo C320WS

○Note 1: "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

○Note 2: Indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

-Note 3: The "-" indicates that the restricted substance corresponds to the exemption.

Product certified in accordance with the rules of the UkrSEPRO system for compliance with the requirements of regulatory documents and requirements stipulated by the current legislation of Ukraine.

[EAC Logo]

Safety Information

• Keep the device away from fire or hot environments. DO NOT immerse in water or any other liquid.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact TP-Link.
• Do not use a damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended.
• Do not use the device where wireless devices are not allowed.
• The adapter shall be easily accessible.
• Use only power supplies which are provided by the manufacturer and in the original packing of this product. If you have any questions, please contact TP-Link.
• The adapter should be used indoors where the ambient temperature is lower than or equal to 40°C.
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
• Operating Temperature: -20°C ~ 45°C (-4°F ~ 113°F)

Please read and follow the above safety information when operating the device. TP-Link cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the Symbols on the Product Label

Note: The product label is on the bottom of the product and its power supply. Symbols may vary from products.

Electrical Symbols

Switch Symbols