Introduction
This document serves as a comprehensive operations guide for SAP Customer Activity Repository (SAP CAR) version 2.0 SP4. It is designed to assist users in effectively managing, monitoring, and maintaining the SAP CAR system to ensure optimal performance and reliability for retail applications.
Key Areas Covered
- Getting Started: Provides foundational information and context for using the guide.
- Technical System Landscape: Details the architecture, components, and integration points of SAP Customer Activity Repository with other SAP and third-party systems. It includes diagrams illustrating the system setup.
- Monitoring: Offers in-depth guidance on monitoring the SAP Customer Activity Repository, including alert monitoring, component-specific monitoring (e.g., POS DM, SAP HANA), and tools for performance analysis.
- Management: Covers essential administrative tasks such as starting and stopping the system, software configuration, utilizing administration tools, backup and restore procedures, and load balancing.
- High Availability & Software Change Management: Addresses strategies for ensuring system availability and managing software updates, transports, and patches.
- Troubleshooting: Provides guidance on identifying and resolving issues related to specific functionalities like On-Shelf Availability and Omnichannel Article Availability.
- Support Desk Management: Outlines procedures for managing support requests and interacting with support services.
- Appendix: Includes supplementary information such as data models, APIs, and documentation types.
The guide references various SAP resources for further details, including the SAP Help Portal and SAP Service Marketplace.
For detailed information on installation and configuration, consult the SAP Installation Guides.
For sizing information, refer to the SAP Sizing Tools.
Security aspects are detailed in the SAP Security Guides.
Information on SAP HANA can be found on the SAP Help Portal for SAP HANA.
For SAP NetWeaver resources, visit the SAP Help Portal for SAP NetWeaver.
SAP Solution Manager information is available at SAP Support Portal and SAP Help Portal.
