7" and 10" T3 Series In-Wall Touch Screen Installation Guide

Supported Models

C4-WALL7-BL: 7" T3-7 In-Wall Touch Screen, Black
C4-WALL7-WH: 7" T3-7 In-Wall Touch Screen, White
C4-WALL10-BL: 10" T3-10 In-Wall Touch Screen, Black
C4-WALL10-WH: 10" T3-10 In-Wall Touch Screen, White

Accessories Available for Purchase

PoE: Control4 Power over Ethernet Injector, sold separately (AC-POE1-B).
Wall box options (sold separately) - Metal and plastic, for new construction or retrofit installations:
- 7" and 10" In-Wall Touch Screen Wall Box Kits - New Construction:
  - Plastic (C4-NWB57C-P)
  - Metal (C4-NWB57C-M)
- 7" and 10" In-Wall Touch Screen Wall Box Kits - Retrofit:
  - Plastic (C4-RWB57C-P)
  - Metal (C4-RWB57C-M)
For wall box installation details, refer to the respective "7" or 10" In-Wall Touch Screen Wall Box Installation Guide - New Construction" or "Guide - Retrofit".

Introduction

The Control4® T3-7 (7") and T3-10 (10") In-Wall Touch Screens offer complete system control in an elegant and compact design. The touch screens are equipped with a full capacitive screen, audio and video Intercom (with the built-in camera) using SIP, and more.

This touch screen works great in either new construction or retrofit installations. For power and network connectivity, choose from three options:

Ethernet with PoE: The Ethernet network connection is provided through the PoE Injector. No additional wiring is needed.
Ethernet with AC: Connect the touch screen to one of the RJ-45 LAN ports on the gateway/router using the RJ-45 Ethernet cable. AC power is used to power the touch screen.
WiFi with AC: The internal WiFi will communicate with the LAN's WAP. If the LAN has a WAP set up, no additional network wiring is needed. AC power is used to power the touch screen.

Note: 802.11b is not recommended for Video Intercom. We recommend using Wireless-N. See "Specifications" and "Power and Network Installation Options" for more information.

Box Contents

7" or 10" T3-7/T3-10 In-Wall Touch Screen
Power box (to power the touch screen) (005-00065)
Two screws (to attach the power box)
Touch Screen removal tool
Four adhesive-backed foam pads
Warranty card

Warnings and Cautions

Warning! The touch screen must be protected by an external circuit breaker or a fuse rated at 6A maximum when used in Europe.

Warning! To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

Warning! Do not place the touch screen near sources of heat or expose to direct sunlight for an extended period of time.

Warning! Install in accordance with all national, state, and local electrical codes.

Warning! This product generates heat. The room must have adequate ventilation or the ability to dissipate heat effectively.

Warning! This product must be grounded in accordance with the National Electrical Code (NEC) requirements.

Warning! Use this product only in dry locations.

Caution! This product is for residential use only.

Caution! Do not use pens or sharp objects to navigate or make selections on the touch screen. To select an item or scroll through a list, use your fingertip.

Caution! Improper use or installation can cause DAMAGE OF PROPERTY.

Important! Using this product in a manner other than outlined in this document voids your warranty. Further, Control4 is NOT liable for any damage incurred with the misuse of this product. See "Warranty.".

Specifications

Specification	Details
Model Numbers	C4-WALL7-BL, C4-WALL7-WH, C4-WALL10-BL, C4-WALL10-WH
Screen	Resolution: 1280 x 800 Camera: 720p
Network	Ethernet or WiFi (802.11b/g/n [2.4 GHz]) Security: WEP, WPA/WPA2 PSK, 801.1x EAP, PEAP
Notes (Network)	(1) Intercom usage. 802.11b is not recommended for Video Intercom. (2) Wireless-N is recommended for Video Intercom. Even with Wireless-N, broadcasting to several devices will degrade Video Intercom response time and images. Broadcasting to additional devices will further degrade performance. See "Wireless Network Limitations."
Power supply	PoE (IEEE802.3af) 13 W peak 100-240VAC, 50/60 Hz
Operating temperature	32-104°F (0° ~ 40°C)
Storage temperature	4-158°F (-20° ~ 70°C)
Dimensions (W x H x D)	7" model: 6.9" x 5.0" x 0.53" (175 x 127 x 13 mm) 10" model: 9.4" x 6.5" x 0.53" (239 x 165 x 13 mm) Wall box: 2.7" x 4.1" x 2.4" (68 × 104 × 61 mm) Power box: 2.8" x 4.5" x 1.8" (71 x 114 x 46 mm)
Weight (with mid-box)	7" model: 0.9 lbs. (0.41 kg) 10" model: 1.5 lbs. (0.68 kg)
Shipping Weight	7" model: 1.5 lbs (0.68 kg) 10" model: 2.1 lbs (0.95 kg)

Requirements

A controller fully installed and configured with Control4 OS 2.7.0 or later.
Control4 7" or 10" In-Wall Touch Screen custom wall box installed. See "Accessories."
If using Ethernet with PoE power:
- Ethernet network installed and available that includes a gateway/router/switch.
- Control4 PoE Injector (model #AC-POE1-B) or another third-party PoE Injector or switch (UL/ANSI certified).
- Two Ethernet CAT5/6 cables: (1) one that runs from the Ethernet gateway/router/switch to the PoE Injector/switch and (2) one that runs from the PoE Injector/switch to the Ethernet connection in the touch screen's wall box.
If using Ethernet with AC power:
- Ethernet network installed and available that includes a gateway/router/switch.
- Access to in-wall AC power (neutral connection required).
- One Ethernet CAT5/6 cable that runs from the Ethernet gateway/router/switch to the touch screen.
- A 14-gauge electrical wire long enough to pull between the touch screen and the power source.
If using wireless with AC power:
- Wireless network (WiFi 802.11b/g/n) installed and available with a wireless access point (WAP). Security can be WEP, WPA/WPA2 PSK, 801.1x EAP, PEAP.
- Access to in-wall AC power (neutral connection required).
- A 14-gauge electrical wire long enough to pull between the touch screen and the power source.

Device Views

Front View

Figure 1: Front view shows the touch screen display. The front features:

A LED: Indicates when the camera is on.
B Camera: For video intercom calls.
C Display: 7" or 10" diagonal, capacitive touch screen with 1280 x 800 resolution.
D Speakers: Provide stereo audio.

Back View

Figure 2: Back view shows connection points. The back features:

A Ribbon cable: Provides data and power connection to the touch screen from the power box.
B Mounting ring: Fits into the power box.

Top View (with power box attached)

Figure 3: Top view shows the top of the touch screen and power box.

A Unlabeled pinhole button: Press and hold a straightened paper clip into this hole, then the RESET hole, to reset the touch screen to factory defaults. Make sure you use the hole to the left of the microphone.
B Microphone: Records audio.
C RESET pinhole button: Press after pressing the other pinhole to reset the touch screen.
D Power button: Press to turn off the touch screen, or press and hold to reboot.

LED Indicator

The LED on the touch screen indicates the camera status and booting information as described in the table below.

Camera/LED color state	Touch screen status
Off	Camera is off
Green	Camera is on
Green (blinking slowly)	Touch screen is booting

Touch Screen Placement

Place the touch screen in a convenient location at eye level, typically near the entrance of the room, approximately 57 to 61 inches (145 cm to 155 cm) from the floor (Figure 3).

Note: Consider the camera on the panel and the height of the people in the home who will use the camera for Video Intercom.

Figure 3: Touch screen placement illustration shows a wall with a touch screen mounted at eye level, with an indication for AC power (unless using PoE).

Installation

Warning! Before installing the touch screen, switch off the circuit breaker or remove the fuse from the fuse box.

Important! Before you can complete the instructions below, you must have a 7" or 10" Touch Screen wall box installed according to the documentation provided in the wall box kit. See "Accessories" for details.

Important! When cutting the opening for the wall box, do not cut the opening too large. Be conservative and cautiously enlarge it as needed.

Power and Network Installation Options

This device uses an Ethernet or WiFi network connection and can be powered using PoE or AC power. Choose one of the following options to install the power and network communication.

Caution! Do not attempt to use PoE and AC power at the same time. Choose only one power option.

Option 1: Ethernet connection with PoE

PoE supplies DC power on the Ethernet cable using a PoE Injector (model #AC-POE1-B) or a third-party PoE solution to provide the touch screen with power and a network connection. The touch screen works with the Control4 PoE Injector or a third-party PoE Injector.

To set up your PoE and Ethernet connection with a PoE Injector:

Attach the PoE Injector according to the instructions in your PoE's installation guide if provided. Control4 PoE Injector instructions are provided later in this document.
Pull the Ethernet cable from that location to where you want to install the touch screen.

Figure 4: Ethernet with PoE diagram shows the connection flow from Gateway/Router/Switch to PoE Injector and then to the Touch Screen, indicating power and network connections.

Wireless Network Limitations: Many WiFi Access Points handle Multicasts (WiFi simultaneously sent to multiple devices, for example, when the touch screen broadcasts video to all stations) by slowing down transmission speed to the 1 Mb basic rate. This can cause overall WiFi congestion in the WiFi network during the broadcast. Video Intercom response times and images may degrade at each device. If a home requires a large number of WiFi Video Intercom devices, ensure that you have a robust WiFi network (possibly consisting of multiple access points).

Figure 6: WiFi diagram shows a typical WiFi setup with a Wireless Access Point, Controller, and Touch Screen.

Option 2: Ethernet connection with AC

The Ethernet is connected directly to the switch (Figure 5). This power connection requires both neutral and hot connections.

Figure 5: Ethernet diagram shows the connection flow from Gateway/Router/Switch to the Touch Screen, indicating network and AC power connections.

Option 3: WiFi connection with AC

Place the touch screen above a power source, for example, an outlet. Ensure that you have WiFi in the home (Figure 6).

Notes: (1) Video Intercom. Although this device supports 802.11b/g/n, 802.11 b is not recommended for Video Intercom use. (2) We recommend Wireless-N for Video Intercom. See the Composer Pro User Guide for details about the touch screen's properties.

Power Installation

Prepare the plastic power box for installation into the wall box by inserting either the Ethernet cable or the AC power cable into the power box, and then follow the instructions.

Connecting PoE

Connect the PoE injector to power and the network, and then connect it to the power box.

To install a Control4 PoE injector:

Connect the Control4 PoE injector to an AC outlet using the power cord.
Connect one of the RJ-45 LAN ports on the gateway/router/switch to the PoE Injector's LAN port using CAT5/6 Ethernet cable.
Connect the PoE Injector's PWR LAN-OUT port to the RJ-45 Ethernet cable that will be connected to the touch screen's power box.
Pull the Ethernet cable through the top left hole of the wall box, then plug it into the Ethernet jack on the top back of the power box (Figure 7).

Figure 7: Insert Ethernet cable into power box illustration shows an Ethernet cable being plugged into the power box.

Connecting Standard Ethernet

To connect to a wired network:

Pull the in-wall Ethernet cable through the top left hole of the wall box, then plug it into the Ethernet jack on the top back of the power box (Figure 8).

Figure 8: Insert Ethernet cable into power box illustration shows an Ethernet cable being plugged into the power box.

Connecting AC Power

The steps below represent a typical U.S. installation.

Connect the wires to the AC power source for the touch screen according to national and local electrical codes. Installation may require alternative wires and the use of a terminal block.
Thread the power cable through the upper back hole of the wall box to the terminal block (Figure 7).
Strip the black and white power wire ends to 1/4" as necessary. Using a flat-head screwdriver, loosen the screws on the power box's terminal block and connect the power wires to each terminal (Figure 9).
Cap the ground wire from the wall if you are using a plastic wall box. Attach the ground wire to the wall box if using a metal wall box.

Figure 9: Connect AC power illustration shows AC power wires (Neutral N, Line L) being connected to the terminal block.

Attach Foam Pads (Optional)

Four foam pads are included to help stabilize the touch screen against the wall. Installation is not required.

To install the foam pads:

Peel off the adhesive backing.
Place onto the back of the touch screen near the corners, spaced about 1.25" (30 mm) from the edges.

Figure 10: Foam pad placement diagram shows placement on the back of the touch screen.

Attach the Power Box and Touch Screen

To attach the power box and touch screen:

Align and bend the wires carefully to fit them inside the wall box.
Align and slide the power box into the wall box, then secure the power box to the wall box using the two screws provided.

Figure 11: Secure power box to wall box illustration shows the power box being screwed into place.

Note: Overtightening the power box screws can warp the box and make it difficult to attach the touch screen.

Straighten out the ribbon cable taped to the back of the touch screen, then plug it into the ribbon cable port in the power box. To make sure it's securely connected, press it into the port until the two locking tabs close onto the connector.

Figure 12: Attach ribbon cable to the power box illustration shows the ribbon cable connection.

For easiest installation, angle the top of the touch screen toward the wall, insert the top tabs of the mounting ring into the power box, then press the bottom of the touch screen into place.

Figure 13: Attach the touch screen top first illustration shows the screen being mounted.

Configuration

Configure the touch screen for wireless (optional)

To configure the touch screen for wireless:

After initialization, tap Network. The network configuration page opens.
Under Wi-Fi, tap or slide OFF/ON to enable WiFi, then tap the Wi-Fi field to open a list of available networks.
Tap the network name you want to connect to.
Tap the Password field, then use the on-screen keyboard to type the password (if required).

Note: If you need to enter a static IP address, follow the instructions under "To set a wireless static IP address" below before proceeding.

Tap Connect.

If you don't see the network you want:

Tap +, then tap the Network SSID field and type the SSID (name) of the network by using the on-screen keyboard.
Tap the Security field, then select the type of security to use.
Tap the Password field, then use the on-screen keyboard to type the password (if required).

Note: If you need to enter a static IP address, follow the instructions under "To set a wireless static IP address" below before proceeding.

Tap Save. The new network is added to the bottom of the network list.

To set a wireless static IP address:

Scroll down and tap Show advanced options.
Tap IP settings, then tap Static.
Select each box one at a time and use the on-screen keyboard to type the:
- IP address
- Gateway
- Network prefix length
- DNS 1 (preferred)
- DNS 2 (alternate)

Configure the touch screen for Ethernet

If you want to use DHCP (default) for your Ethernet connection, no further setup is required.

To configure a static IP address for Ethernet:

After initialization, tap Network. The network configuration page opens.
Tap Ethernet. The Ethernet settings screen opens.
Tap Static IP Settings, then tap Use static IP.
Select each box one at a time and use the on-screen keyboard to type the IP Address, Gateway, Netmask, DNS 1 (preferred), and DNS 2 (alternate).
Tap SAVE when finished.

Add and Configure in Composer Pro

After the touch screen is installed and appears on the home network, use Composer Pro to add it to the Control4 system and configure it.

Use the Composer Pro System Design and Connections views to add and configure this device.

To add and configure a T3 touch screen to a project:

Add the T3-T7 or T3-T10 In-Wall Touch Screen driver to your project.
To configure the properties, click System Design.
In the project tree, select the T3 7" or T3 10" In-Wall Touch Screen.
View and change the properties in the Properties pane as needed.

Properties include:

Network Connection: Reports the touch screen's current network connection type.
Back Light: Use the arrows or type numbers to set the light level, then click Set.

Advanced properties include:

Enable Camera: Allows you to enable or disable the camera.
Intercom (nested under the touch screen) properties:
- Appearance: Select to hide the touch screen from appearing in Navigators as an available device.
- Behavior: Select the modes you want this touch screen to support.
- Audio Control: Select the volume of individual audio settings.
- Sip Information: Information for integrating the touch screen into your SIP/VoIP system.
- Custom Buttons: Select to enable and label the two available custom buttons.
- Alternate Camera: Select to use an external camera for the video associated with the touch screen, for example, a security camera mounted to the side of the entrance and pointing at the door.

Troubleshooting

Boot up time

When the device is booting up, it may take 30 seconds or longer before the Green LED turns on. When it turns on, it blinks slowly for a time and then turns off. After that, you'll see an image on the touch screen.

Unresponsive screen

If the camera's LED blinks on and off for more than 30 seconds, the device may need to be power cycled. If power cycling doesn't solve the problem, the touch screen may need to be restored to factory defaults.

To power cycle the touch screen:

Press and hold the (power) button for several seconds until the touch screen turns off.
Press and release the (power) button again to turn on.

To restore to factory defaults:

On the touch screen's main screen, tap Settings, System Info, then Factory data reset.
- OR - If the touch screen has not yet been configured, tap About, then Factory data reset.
- OR - To reset without using the display screen, insert a straightened paper clip into the pinhole to the left of the microphone on top of the touch screen, then press and hold it while pressing the RESET pinhole button for several seconds until the icon below appears on the display.

Diagram shows the top of the touch screen with pinhole locations for reset.

Removing the Touch Screen from the Wall

To remove the touch screen:

Hold the removal tool flat against the wall, centered directly beneath the touch screen, then slide it upward between the wall and touch screen.
While pressing the tool up as far as it will go, carefully pull the touch screen away from the wall.

Figure 14: Slide the removal tool behind the touch screen illustration shows the removal process.

Additional Resources

The following resources are available for more support:

Control4 Knowledgebase and forums
Control4 Technical Support
Control4 website: www.control4.com
Composer documentation in online help or PDF formats, available on the Dealer Portal under Resources

Regulatory/Safety Information

To review regulatory information for your particular Control4 products, see the information located on the Control4 website at: ctrl4.co/reg.

Warranty

Visit www.control4.com/warranty for details.

More help

For the latest version of this document, open this URL or scan the QR code on a device that can view PDFs.

MOST RECENT VERSION

ctrl4.co/iw-ig

A QR code is present, linking to ctrl4.co/iw-ig.

	Control4 T4 Series 8" and 10" In-Wall Touchscreen Installation Guide Comprehensive installation guide for the Control4 T4 Series 8-inch and 10-inch In-Wall Touchscreens, covering supported models, introduction, specifications, power and network options, installation steps, configuration, and troubleshooting.
	Control4 4K UHD LU Series Setup Guide: Installation and Configuration Comprehensive setup guide for the Control4 4K UHD LU Series HDMI Matrix System, covering installation, configuration, features, and specifications for models like C4-LU1082 and C4-LU1E.
	Control4 T4 Series In-Wall Touchscreen Power Box Installation Guide Installation guide for the Control4 8" and 10" T4 Series In-Wall Touchscreen Power Box, covering supported models, box contents, requirements, installation options (PoE and AC power, Ethernet and Wi-Fi), and placement.
	Control4 DS2 Door Station Configuration Guide \| Snap One Comprehensive guide to configuring the Control4 DS2 Door Station, detailing 2-module and 3-module system setups, mounting options, interaction modules, and security accessories from Snap One.
	Control4 10.5" Ethernet Wall Mount Touch Screen \| Home Automation Explore the Control4 10.5" Ethernet Wall Mount Touch Screen, a key component for modern home automation. Features vivid graphics, intuitive controls, and seamless integration for a smart home experience.
	Control4 CORE-3 Controller Installation Guide \| Smart Home Automation Comprehensive installation guide for the Control4 CORE-3 Controller, detailing setup, specifications, connections, troubleshooting, and safety information for smart home automation systems.
	Control4 Composer Pro User Guide: Home Automation System Configuration Explore the Control4 Composer Pro User Guide for comprehensive instructions on setting up, configuring, and managing Control4 home automation systems. Learn about device integration, programming, and system maintenance.
	Control4 User Interfaces: Smart Home Automation Touch Screens & Keypads Explore Control4's intuitive user interfaces, including touch screens, keypads, and system remotes for seamless home automation. Control lighting, temperature, security, and entertainment.