APC Smart-UPS X Operation Manual

Important Safety Instructions

SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during installation and maintenance of the Smart-UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

! The addition of this symbol either to a “Danger” or “Warning" safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

! This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

• DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.
• WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
• CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

• <18 kg (<40 lb)
• 18-32 kg (40-70 lb)
• 32-55 kg (70-120 lb)
• >55 kg (>120 lb)

Safety and General Information

Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.

Read the Safety Guide supplied with this unit before installing the UPS.

• Adhere to all local and national electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC by Schneider Electric could void the warranty.
• This equipment is intended for indoor use only.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
• The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
• For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.

Battery Safety

CAUTION

RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

• Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
• Replace the battery immediately when the Easy UPS indicates battery replacement is necessary.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery over-temperature condition, or when there is evidence of electrolyte leakage. Power off the Easy UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the Easy UPS until the batteries have been replaced.
• Failure to follow these instructions can result in minor or moderate injury and equipment damage.
• CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
• CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be toxic.
• CAUTION: Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.
• Batteries typically last for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life. Batteries should be replaced before end of life.
• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there is no contact with the internal components of the battery. Over charging, over heating or other misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.
• Servicing of batteries should be performed or supervised by personnel knowledgeable about batteries and required precautions.
• CAUTION: A battery can present a risk of electrical shock and high short circuit current. The following precautions should be observed when working on batteries:
• Disconnect the charging source prior to connecting or disconnecting battery terminals.
• Do not wear any metal objects including watches and rings.
• Do not lay tools or metal parts on top of batteries.
• Use tools with insulated handles.
• Wear rubber gloves and boots.
• Determine if battery is either intentionally or inadvertently grounded. Contact with any part of a grounded battery can result in electric shock and burns by high short-circuit current. The risk of such hazards can be reduced if grounds are removed during installation and maintenance by a skilled person.

Deenergizing safety

The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains). Before installing or servicing the equipment check that the:

• Input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.

Electrical safety

• Do not handle any metallic connector before power has been disconnected.
• For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a qualified electrician.
• 230 V models only: In order to maintain compliance with the EMC regulations, output cords and network cables attached to the UPS must not exceed 10 meters in length.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
• Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
• The UPS input ground conductor must be properly bonded to protective earth at the service panel.
• If provided, connect the ground cable between the external battery pack(s) and the UPS.
• If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.

FCC Warning

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Product Description

The APC by Schneider Electric Smart-UPS™ is a high performance uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to expected levels or the batteries are fully discharged.

This user manual is available on the APC by Schneider Electric Web site, www.apc.com.

Specifications

Environmental Specifications

For additional specifications, refer to the APC by Schneider Electric Web site at www.apc.com.

Note: Charge UPS battery every six months.

Product Overview

Front Panel Features

• 1 Battery
• 2 Battery connector
• 3 Display interface
• 4 Bezel

A diagram shows the front panel with numbered callouts for Battery, Battery connector, Display interface, and Bezel.

Rear Panel Features

• 1 SmartSlot (except NC models)
• 2 External battery pack connector
• 3 Outlets
• 4 EPO connector
• 5 USB port - Use this port to connect to a computer for monitoring or gracefully shutting down the UPS using PowerChute software. Refer to "Connect and Install Management software" on page 15 for details.
• 6 Serial port - Use this serial port for monitoring the UPS. Refer to "Connect and Install Management software" on page 15 for details.
• 7 Chassis ground screw
• 8 UPS input
• 9 Circuit breaker
• 10 SmartConnect Ethernet port (Features vary with terms of use.)

A diagram shows the rear panel with numbered callouts for SmartSlot, External battery pack connector, Outlets, EPO connector, USB port, Serial port, Chassis ground screw, UPS input, Circuit breaker, and SmartConnect Ethernet port.

Installation

UPS

For UPS installation information, refer to the Smart-UPS X Installation Guide that is included with the UPS. The guide is also available from the APC by Schneider Electric Web site at www.apc.com.

Network Management Card

For installation information, refer to the user manual provided with the Network Management Card (NMC). The user manual is also available from the APC by Schneider Electric Web site at www.apc.com.

External Battery Pack

For installation information, refer to the SMX48RMBP2U external battery pack Installation Guide that is included with the external battery pack (XLBP). The guide is also available from the APC by Schneider Electric Web site at www.apc.com. For UPS installation information, refer to the Installation Guide included with the UPS. The Installation Guide is also available on the APC by Schneider Electric Web site, www.apc.com.

Placement

The UPS is intended for IT environments. Avoid placement where there is excessive dust, temperature and humidity. Note that temperature in excess of 25 °C may have an adverse effect on battery and UPS life. All vents on the side or rear of the UPS should be free of obstructions.

The UPS is heavy. For rack-mount units it is suggested that the batteries be removed for easier installation. The UPS should be placed near the bottom of the rack.

Operation

Connect to Equipment and Utilities

Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

CAUTION

RISK OF DAMAGE TO EQUIPMENT OR PERSONNEL

• Adhere to all local and national electrical codes.
• Wiring should be performed by qualified electrician.
• Always connect the UPS to a grounded outlet.
• Failure to follow these instructions can result in injury.

1. Connect equipment to the outlets in the rear of the UPS. Some models are equipped with controlled outlet groups. Refer to the "Configuration" section of this manual for further instructions on the use of controlled outlet groups.

2. Connect the SmartConnect Ethernet port to your nearest network switch using the cable provided.

3. Connect the UPS input to AC power. Note: Once power is connected the display will be active.

4. Press the main power button on the UPS display to turn on the UPS output. Note: The On-line LED will light green when the output is on.

5. When the UPS is powered on for the first time the LCD screen displays the Setup Wizard and asks a number of basic set-up questions. They can be answered simply by using the arrow and enter keys on the display.

6. Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website includes instructions to setup your online account, activate your warranty and begin monitoring your UPS remotely. Features vary with terms use.

Display Panel

Overview

• 1 Online LED
• 2 Power ON/OFF button
• 3 On Battery LED
• 4 Error Detected LED
• 5 Replace Battery LED
• 6 Multi-lingual display screen
• 7 UP/DOWN arrow buttons
• 8 ENTER button
• 9 ESCAPE button

A diagram shows the display panel with numbered callouts for the LEDs and buttons.

Using the display interface

Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the submenus under each main menu option. Press ESCAPE to exit a submenu and return to a MAIN menu.

Standard menus

The Standard menus are the most commonly used menus. The following is a list of some items displayed in this menu mode. Visit apc.com for additional details.

Advanced menus

The Advanced menus provide additional options for the UPS and are available only if the display interface is configured to use the Advanced menus.

Configuration

UPS Settings

Start up settings

Configure these settings at initial start up, using the display interface or PowerChute software. Note: During start up, use the display interface to configure these settings. If nothing is selected, the unit will use the default settings.

General Settings

Configuration settings may be changed at any time using the LCD interface or PowerChute software. This table provides a brief description of the general settings, for more detailed information on each of these parameters consult application note 80 at www.apc.com.Outlet group configuration settings

The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut down, and reboot connected equipment.

The Main and Controlled Outlet Groups can be configured to do the following:

• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when AC power becomes available.
• Reboot: Shut down and restart.

In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following:

• Turn on or off in a specified sequence
• Automatically turn off or shut down when various conditions occur

Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide battery back-up power.

Note: The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut off last when there is a power outage and battery run-time has been exhausted.

The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.

Model specific controllable outlet groups

A diagram shows controllable outlet groups for 750 VA, 1000 VA, and 1500 VA models.

Using the controllable outlet groups and UPS outlets

Note: UPS outlets function as a master switch. They turn on first when power is applied, shut off last when there is a power outage and battery runtime has been exhausted.

The UPS outlets must be turned on for the Controllable Outlet Groups to turn on.

1. Connect essential equipment to the UPS outlets (The 1500 VA units do not have UPS outlets. Connect all essential equipment to the same outlet group.)
2. Connect peripheral equipment to the Controllable Outlet Groups.
   
   • Nonessential equipment that should shut off quickly in the event of a power outage to conserve battery runtime can be added to a short power off delay
   • If equipment has dependent peripherals that must restart or shut down in a specific order, such as an Ethernet switch that must restart before a connected server, connect the devices to separate groups
   • Equipment that needs to reboot independently from other equipment should be added to a separate group
3. Use the Configuration menus to configure how the Controllable Outlet Groups will react in the event of a power outage.

Modbus settings

UPS IP Address settings

Network Management Card Settings

These settings are available only on units that have a Network Management Card (NMC) and are set in the factory. These settings can only be modified using an external interface, like the NMC web interface.

• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway

Connect and Install Management software

Smart-UPS is provided with PowerChute UPS Management Software for unattended operating system shutdown, UPS monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server installation.

A diagram shows a typical server installation with connections for a USB Port and a Serial Port.

1. Connect the USB cable from the rear of the UPS to the protected device such as a server.
2. For a server or other device with an operating system, download and install latest version of the PowerChute Serial Shutdown from https://www.apc.com/pcss. PowerChute Serial Shutdown supports graceful shutdown in the event of an extended power outage. Note: PowerChute is a 64-bit only application and cannot be installed on a 32-bit operating system.
3. A built-in Serial port is also available for additional communication options with serial cable. Note: Serial and USB cannot be used at the same time. Even more communication options are available via the built-in Smartslot. Refer to www.apc.com for more information.

EcoStruxure™ IT SmartConnect

The Web Portal allows you to remotely view the status of your UPS, receive automatic notifications about UPS events, and firmware updates. The features may vary with terms of use. Visit https://smartconnect.apc.com to learn more.

By connecting this product to the Internet using the SmartConnect Ethernet port, you are agreeing to the APC SmartConnect Terms of Use and Data Privacy Notice, as found at smartconnect.apc.com/terms-and-privacy. The Schneider Electric Data Privacy Policy can also be found at https://smartconnect.apc.com/terms-and-privacy.

Log onto smartconnect.apc.com or scan the QR code to begin the registration process. The QR code is located on the rear panel of the UPS. Allow a few minutes for the Ethernet to be established before you can complete the registration process. For instructions on how to register your SmartConnect-compatible UPS, visit https://smartconnect-support.apc.com.

Emergency Power Off

Overview

The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment from mains power. The UPS will immediately shut down and will not switch to battery power. Connect each UPS to the EPO switch. If multiple units are to be controlled with an EPO switch, each UPS must be connected separately to the EPO switch.

The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel of the UPS.

RISK OF ELECTRIC SHOCK

CAUTION

• Adhere to all national and local electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.
• Failure to follow these instructions could result in minor or moderate injury.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires from the switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.
2. Secure the wires by tightening the screws.

If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires from the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the three screws at positions 1, 2, and 3.

If the contacts are opened, the UPS will turn OFF and power will be removed from the load.

Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit applications, the rating should be for low voltage and low current applications. This normally implies the contacts are gold-plated.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.

Use one of the following cable types to connect the UPS to the EPO switch.

• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with national and local regulations.

Battery Replacement

Always recycle used batteries.

For information on recycling a used battery, refer to the Battery Disposal Information sheet included with the replacement battery.

Battery life is highly dependent on temperature and use. To identify when to replace batteries, Smart-UPS have a predictive battery replacement date indicator in the “About” menu and automatic (and configurable) self-tests.

Proactively replace batteries to maintain the highest availability. To ensure protection and high performance, use only genuine APC replacement battery cartridges (RBC™). The APC RBC contains instructions for battery replacement and disposal. To order a replacement battery go to the APC by Schneider Electric Web site, www.apc.com.

Troubleshooting

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the Web site, www.apc.com.
   • Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
   • Call APC by Schneider Electric Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
   • If the unit is under warranty, the repairs are free.
   • Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
   • Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of Transportation (DOT), and the International Air Transport Association (IATA) regulations require that UPS batteries be disconnected before shipping. The internal batteries may remain in the UPS.
   • External Battery Pack products are deenergized when disconnected from the associated UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Transport the unit

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants the UPS to be free from defects in materials and workmanship for a period of three (3) years from the date of purchase and the battery to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or part thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT'S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC by Schneider Electric Web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

APC by Schneider Electric Worldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:

• Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests.
• www.apc.com (Corporate Headquarters)
• Connect to localized APC by Schneider Electric web sites for specific countries, each of which provides customer support information.
• www.apc.com/support/
• Global support searching APC by Schneider Electric Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
• Local, country specific centers: go to www.apc.com/support/contact for contact information.
• For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributor from whom you purchased your APC by Schneider Electric product.

Select models are ENERGY STAR® qualified.

For more information on your specific model visit APC by Schneider Electric web site, www.apc.com.

© 2024 APC by Schneider Electric. APC, the APC logo, PowerChute and Smart-UPS are owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

EN 990-91291C 06/2024