V-ZUG Error Message List
Model Series: CSN.60A,61A / CSS.62A,63A
Document Reference: K4.20676D-BB
1 Malfunctions with error code
| Error Code | Message (Through microcontroller) | Diagnostic of error | Possible cause 2) |
|---|---|---|---|
| E01 | EEPROM Read error (after 50 tries) | F5 | 1 Problems with processor, caused by moisture or EMC influences. |
| E02 | EEPROM Write error (after 10 tries) | F5 | 1 Problems with processor, caused by moisture or EMC influences. |
| E03 | FLASH Incorrect process data (device ID number) | F5 | 1 Loaded incorrect process data. Reload process data. |
| E04 | FLASH Incorrect process data (checksum) | F5 | 1 Process data error. Reload process data. |
| E05 | FLASH Incorrect firmware (checksum) | F5 | 1 Firmware error. Reload firmware or replace processor. |
| E06 | SOFTWARE Watchdog reset | 1 Processor faulty. | |
| E07 | ACTUATOR Logic error | 1 Software error, disconnect device from the main supply and contact customer service. | |
| E09 | Cooking space temperature Sensor with too low a resistance (temp. < ca. -20°C) | F0 | 1 Short circuit in PT sensor or in its wiring. |
| E10 | Cooking space temperature Sensor with too high a resistance (temp. > ca. 800°C) | F0 | 1 Break or loose contact in PT sensor or in its wiring. |
| E11 | Cooking space temperature Reference with too low a resistance | F0 | 1 Processor faulty. |
| E12 | Cooking space temperature Reference with too high a resistance | F0 | 1 Processor faulty. |
| E13 | Cooking space temperature Temperature > 350°C during Off / Standby Mode | 1 Electromagnetic disturbances → Replace processor. 2 Heating and main relay short circuited → Replace processor. |
|
| E17 3) | Food temperature Food probe with too low a resistance (temp. > ca. 230°C) | F1 | 1 Short circuit in food probe or in its wiring. 2 Food probe not inserted into food, tip too hot. 3 Moisture in food probe socket. |
| E18 3) | Food temperature Food probe with too high a resistance (temp. < ca. -20°C) | F1 | 1 Break or loose contact in food probe or in its wiring. |
| E25 | Climate temperature Sensor with too low a resistance (temp. > ca. 265°C) | F3 | 1 Short circuit in climate sensor or in its wiring. 2 Exhaust duct blocked. 3 Duct between cooking space and climate sensor blocked. |
| E26 | Climate temperature Sensor with too high a resistance (temp. < ca. -2°C) | F3 | 1 Break or loose contact in climate sensor or in its wiring. 2 Exhaust duct blocked. 3 Duct between cooking space and climate sensor blocked. |
| E27 | Climate temperature Temperature > 190°C for 120 seconds | F17 | 1 Hairline crack in climate sensor. 2 Excessive steam generation because of steam operation followed by top/bottom heat operation. Load new process with version index ≥2. |
| E29 | Temperatur Klima temperature differential of less than 5°C during 180-second monitoring cycle (active monitoring only during first 20 minutes after start as well as with climate temperature of over 85°C) | F9 | 1 Cooking space not tightly sealed (door not closed properly, exhaust slide valve not tight, food probe socket is defective). 2 Too much cold food in the cooking space (when steaming, weight of frozen food should not exceed 3kg). 3 Climate sensor plug dirty / wet. 4 Hot air fan seal is missing or faulty. To check: remove the hot air panel and rotor (caution: left-hand thread). |
| E33 | Processor temperature Sensor with too low a resistance (temp. > ca. 200°C) | F12 | 1 Processor faulty. |
| E34 | Processor temperature Sensor with too high a resistance (temp. < ca. -16°C) | F12 | 1 Processor faulty. |
| E35 | Processor temperature Temperature > 85°C for 60 seconds | F13 | 1 Niche temperature too high (caused by second appliance?). 2 Cool air fan failure. 3 Power failure during baking process. |
| E36 | Control unit temperature Sensor with too low a resistance (temp. > ca. 200°C) | F14 | 1 Control unit faulty. |
| E37 | Control unit temperature Sensor with too high a resistance (temp. < ca. -16°C)) | F14 | 1 Control unit faulty. |
| E38 | Control unit temperature Temperature > 85°C for 120 seconds | F15 | 1 Niche temperature too high (caused by second appliance?). 2 Cool air fan failure. 3 Power failure during baking process. |
| E41 | Water temperature Sensor with too low a resistance (temp. > ca. 200°C) | F2 | 1 Short circuit in water temperature sensor or in its wiring. 2 Boiler leaking water. |
| E42 | Water temperature Sensor with too high a resistance (temp. < ca. -10°C) | F2 | 1 Break or loose contact in water temperature sensor or in its wiring. |
| E44 | Water temperature Increase in temperature to min. 80°C within 240 seconds (active monitoring only when temperature below 85°C) | F7 | 1 Heating element for boiler is faulty. Over-temperature protection activated. Boiler faulty 2 Relay on Processor defect, Processor faulty |
| E49 | Control unit Button(s) closed for min. 60 seconds | F10 | 1 Button is mechanically blocked or jammed. 2 Moisture on the control unit. |
| E50 | Control unit Moisture sensor closed for min. 20 seconds | F10 | 1 Moisture on the control unit. 2 Cooking space not tight. 3 Cool air fan failure. |
| E51 | Processor Relays defect | F6 | 1 Processor faulty. |
| E52 | Leaked water detection Leaked water detected for min. 10 seconds | F10 | 1 Water in driptray at the waste water tank 2 Leakage in water system 3 Water tank valve not tight. |
| E54 | Supplementary Board Communication error | F25 | 1 Check connection (incl. cable) between Supplementary Board and Processor. 2 Supplementary Board faulty 3 Processor faulty |
| E55 | Supplementary Board Hardware error | 1 Supplementary Board faulty | |
| E56 | Supplementary Board Software incompatibility | 1 Update firmware of processor 2 Supplementary Board faulty |
|
| E57 | Mains connection Voltage on Neutral N > 340V | U0 | 1 Faulty connection: Pole conductor connected to neutral conductor terminal. 2 Neutral conductor break in the house wiring system. 3 Mains calibration error (see error code E63). |
| E58 | Mains connection L2 no signal | U1 | 1 No pole conductor connected to L2 clamp. 2 Circuit breaker or fuse in house wiring system activated. 3 Processor faulty |
| E59 | Mains connection Voltage > 270V for 1 second | U0 | 1 Overvoltage in mains power supply. 2 Neutral conductor break in the house wiring system. 3 Mains calibration error (see error code E63). |
| E61 | Mains connection Voltage < 170V for 1 minute | U2 | 1 Undervoltage in mains power supply. 2 Mains calibration error (see error code E63). |
| E62 | Mains connection Voltage < 150V | U3 | 1 Undervoltage in mains power supply. 2 Mains calibration error (see error code E63). |
| E63 | Mains calibration Calibration fault | 1 Processor faulty. | |
| E66 | Water system If it has been a while since last descaling: Level detector pin with low resistance only after refilling (occuring at least 6 times consecutively) | 1 Boiler scaled up. | |
| E67 | Water system If descaling was carried out recently: Level detector pin with low resistance only after refilling (occuring at least 6 times consecutively) | 1 Boiler scaled up. | |
| E68 | Water system If it has been a while since last descaling: Pumping off water at least 3 times within 2 hours | 1 Boiler scaled up. 2 Inlet valve leaking (valve not tight, limescale fragments in seal, etc.) 3 There could be foam in the boiler housing (especially after descaling). |
|
| E69 | Water system If descaling was carried out recently: Pumping off water at least 3 times within 2 hours | F21 | 1 Boiler scaled up. 2 Inlet valve leaking (valve not tight, limescale fragments in seal, etc.) 3 There could be foam in the boiler housing (especially after descaling). |
| E70 | Water system If it has been a while since last descaling: Water is not continuing to be fed in during steaming | 1 Boiler scaled up. 2 Inlet valve leaking (valve not tight, limescale fragments in seal, etc.) |
|
| E71 | Water system If descaling was carried out recently: Water is not continuing to be fed in during steaming | F22 | 1 Boiler scaled up. 2 Inlet valve leaking (valve not tight, limescale fragments in seal, etc.) |
| E72 | Water system If it has been a while since last descaling: Level detector pin with high resistance again after pumping off water 5 times | 1 Drain pump pumping off too little water. 2 Water conductivity too low. 3 Foam in boiler housing (unsuitable descaling agent). |
|
| E73 | Water system If descaling was carried out recently: Level detector pin with high resistance again after pumping off water 5 times | F23 | 1 Drain pump pumping off too little water. 2 Water conductivity too low. 3 Foam in boiler housing (unsuitable descaling agent). |
| E74 | Water system Descaling error during descaling phase (appliance is blocked) | 1 No descaler added. 2 Error in measurement of level (possibly due to formation of foam). |
|
| E75 | Water system Descaling error during 1st rinsing phase (appliance is blocked) | 1 No or insufficient amount of water for rinsing. 2 Excessive build-up of foam. |
|
| E76 | Water system Descaling error during 2nd rinsing phase (appliance is blocked) | 1 No or insufficient amount of water for rinsing. 2 Excessive build-up of foam. |
|
| E81 | Relay calibration | 1 No calibration of relay. → Replace processor. | |
| E85 | Slide motor Motor current shows short circuit | F4 | 1 Short circuit in slide motor or in its wiring. |
| E86 | Slide motor Motor current shows break | F4 | 1 Break or loose contact in slide motor or in its wiring. |
| E87 | Exhaust air slide valve Path of slide valve restricted (motor current error during slide valve test) | F4 | 1 Exhaust slide valve stuck with grease deposits. 2 Motor or slide valve jammed (mechanical defect). 3 Short circuit in slide motor or in its wiring. |
| E88 | Exhaust air slide valve Path of slide valve restricted during normal operation (motor current shows current reduction) | 1 Exhaust slide valve stuck with grease deposits. 2 Motor or slide valve jammed (mechanical defect). |
2 Malfunctions and messages without error code
| Message | Description | Possible cause 1) |
|---|---|---|
| H1 | Insert water tank | 1 Water tank is missing. 2 Water tank not in end position or faulty. 3 Mechanical lock of water valve damaged or missing. 4 Switch holder broken off or warped. 5 Break in switch contact or in its wiring. |
| H2 | Fill water tank Pour away descaler, add 1.2l water / Pour away water, add 1.2l water | 1 No water in tank. 2 Water tank not inserted correctly. 3 Water inlet blocked or scaled up. 4 Inlet valve jammed or faulty. Hose is squashed. 5 Faulty level detector pin wiring. 6 Break in earth conductor of heating element of boiler or in processor. |
| H3 | Close appliance door | 1 Door is open. 2 Magnet in door is not in correct position or has come away. 3 Reed switch or its holder not mounted correctly. 4 Door will not close properly too (e.g. because of faulty door seal). 5 Break in door contact or in its wiring. |
| H4 2) | Insert food probe | 1 Food probe is not plugged in. 2 Loose contact in food probe socket. 3 Wiring of food probe socket is faulty. |
| H5 | Add 0.5l descaler and press OK | 1 Start not confirmed by pressing OK button. |
| H6 2) | Soft roasting interrupted | 1 Soft roasting interrupted with OFF button. Press OK button to continue or OFF button to abort. 2 Control unit faulty. |
| H10 | Boiler scaled up, please descale! | 1 Boiler scaled up (reached max. number of operating hours for boiler). 2 Problems in the water system (see also E66, E68, E70 and E72 error codes). |
| H11 | Appliance blocked, descaling necessary | 1 Descale run error (see error codes E74 to E76). |
| CAPr | Add 0.5l descaler and press OK | 1 Start not confirmed by pressing OK button. |
| CA 1 | Descale running | 1 Descale in descaling phase. |
| CA 2 | Descale 1st rinsing cycle | 1 Descale in 1st rinsing cycle. |
| CA 3 | Descale 2nd rinsing cycle | 1 Descale in 2nd rinsing cycle. |
| CA - | Descale repeat 1 rinsing cycle | 1 Descale in 2nd rinsing cycle. |
| End | Pour away water, descaling completed | 1 Remove water tank and empty water |
| dEn0 | *** Demo-Modus *** | 1 Demo-Modus (mode used for demonstration purposes) is on. |
| dIAG | Diagnostic mode | 1 Diagnostic mode is on. |
3 Malfunctions without fault display
| Malfunction | Possible cause 1) |
|---|---|
| Heating element(s) not heating up. | 1 Heating element(s) or the corresponding wiring is faulty. |
| From time to time, control unit with a strange display. | 1 Moisture in control unit due to steam penetrating panel area. 2 Loose or faulty plug and socket connection or ribbon cable. |
| Water being pumped back even though water tank not in place | 1 Water tank detection switch caught on housing. |
| Heavily build-up of condensate laterally externally or in condensate conduit | 1 Door not closed firmly enough. 2 Door seal fitted incorrectly or damaged. 3 Door hinge faulty or damaged. Check closing force. |
| Liquid drips down from the bottom of the appliance. | 1 Condensate conduit overflow. See malfunction "Heavily build-up of condensate laterally externally or in condensate conduit". 2 Door is left open after cooking process at an opening angle outside the lock position (approximately 16° / 86°). Mount diffuser foil K4.0218. |
| Drain pump and evt. cool air fan run periodical in the standby mode for aproximately 30s. (for example every 90min) Malfunction occurs just if water tank is inserted and filled! | 1 Valve of the water tank has a small leak 2 Rubber grommet of the water valve is not correctly mounted 3 Water valve is blocking |
4 Turning the Demo-Modus on / off
Requirement: In order to turn the Demo-Modus on / off, the appliance must be ready for operation, i.e. all displays - with the exception of the time display – should be dark.
To turn on: Hold the "Illumination" + "OK" + "Off" buttons depressed for 10 seconds. "dEn0" (demo off) appears in the display.
Press the "OK" button and using the adjusting knob set the flashing display to "dEn1" (demo on).
Press the "OK" button to confirm the change in setting. Press the "Off" button to exit the configuration mode.
To turn off: Press the "Illumination" + "OK" + "Off" buttons simultaneously. "dEn1" (demo on) appears in the display.
Press the "OK" button and using the adjusting knob set the flashing display to "dEn0" (demo off).
Press the "OK" button to confirm the change in setting. Press the "Off" button to exit the configuration mode.
5 Diagnostic mode
Requirement: In order to turn the diagnostic mode on / off, the appliance must be in the OFF mode (all displays - with the exception of the time display - should be dark) or in the error mode (error message is displayed).
To turn on: Hold the "Illumination" + "OK" buttons depressed for 10 seconds.
"diAG" appears in the display.
Press the "OK" button to confirm selection of the diagnostic mode.
"HiSt" appears in the display.
Press the "Off" button. Alternatively, the diagnostic mode turns off automatically after 1 hour.
Menu: Use the adjusting knob and the "OK" button to navigate the menu.
Menu structure:
| Menu level 1 | Menu level 2 1) | Description |
|---|---|---|
| Hist | H--- | No history entries. |
| Hixx / E yy | XX: Number of history entry, whereby 1 corresponds to the latest entry. yy: Error code of malfunction that has occurred. |
|
| ECnt | E--- | All error counters show zero. |
| E XX / yyy | XX: Error code yy: Number of errors yyy: Number of times descaling performed |
|
| Clr | Clr0 | Do not clear error history / counters. |
| Clr1 | Clear error history / counters. | |
| Cnt | Cnt1 / xxxx | Cnt1: Total operating hours xxxx: Number of hours (rounded) |
| Cnt2 / XXXX | Cnt2: Hardware resets xxxx: Number of resets |
|
| Cnt3 / XXXX | Cnt3: Descale xxxx: Number of times descaling performed |
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